01 communication

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Presentation on Communication Skills
Prepared by NIKHIL JOSHI

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01 communication

  1. 1. Communication Skills By Nikhil Joshi Lecturer in ‘Language & Communication Skills’ IT Dept.-GCET E-mail: nikhiljoshi@gcet.ac.in Blog: www.gcet-languageclub.blogspot.com
  2. 2. Introduction <ul><li>The exchange of information, ideas and knowledge between sender and receiver through an accepted code of symbols. </li></ul><ul><li>Two way process </li></ul><ul><li>The term ‘communication’, derived from a Latin term ‘communicare’. </li></ul><ul><li>Sender-Encoding-Mediums-Decoding-Receiver-Feedback </li></ul>
  3. 3. Process of Communication Medium Feedback Sender Receiver encode decode
  4. 4. Noise in Communication <ul><li>Physical Noise (channel) </li></ul><ul><li>Psychological Noise </li></ul><ul><li>Reasons: </li></ul><ul><li>Faulty background, surrounding noise, high volume, illegible handwriting </li></ul><ul><li>Ambiguous sentence structure, faulty grammar, misspelling, incorrect pronunciation or punctuation </li></ul>
  5. 5. General & Technical Communication <ul><li>General: </li></ul><ul><li>Contains a general message </li></ul><ul><li>Informal in style and approach </li></ul><ul><li>No set pattern </li></ul><ul><li>Mostly oral </li></ul><ul><li>Not always for a specific audience </li></ul><ul><li>No use of technical terms or graphics </li></ul><ul><li>Technical: </li></ul><ul><li>Contains a technical message </li></ul><ul><li>Mostly formal in style and approach </li></ul><ul><li>Follows a set pattern </li></ul><ul><li>Both oral and written </li></ul><ul><li>Always for a specific audience </li></ul><ul><li>Frequently involves jargons, graphics etc. </li></ul>
  6. 6. Meaning in Communication <ul><li>Language employs a combination of words to communicate ideas in a meaningful way. </li></ul><ul><li>By changing the word order in a sentence, you can change it’s meaning, and make it meaningless. </li></ul><ul><li>E.g.: I eat rice only. </li></ul><ul><li>I only eat rice. </li></ul>
  7. 7. Characteristics of Language <ul><li>1-Artificial: </li></ul><ul><li>It’s a man made system. </li></ul><ul><li>Man modifies meanings of words as per the need. </li></ul><ul><li>E.g. ‘nice’-means good </li></ul><ul><li>It’s Latin root ‘nescire’ means to be ignorant </li></ul><ul><li>And in 13 th century it meant stupid, foolish </li></ul>
  8. 8. Characteristics of Language <ul><li>2-Resticted: </li></ul><ul><li>When we think and translate our thoughts into language, some meaning is lost in process. </li></ul><ul><li>E.g.-my school </li></ul>
  9. 9. Characteristics of Language <ul><li>3-Abstract: </li></ul><ul><li>It represents a generalized idea. </li></ul><ul><li>E.g.-dress, table </li></ul><ul><li>4-Arbitrary: </li></ul><ul><li>No direct relationship between word and the object it represents. </li></ul><ul><li>E.g.-table can be called anythinng </li></ul>
  10. 10. Characteristics of Language <ul><li>5-Creative: </li></ul><ul><li>Generates many words in many meanings. </li></ul><ul><li>E.g.-mouse, virus, edutainment </li></ul><ul><li>6-Repititive: </li></ul><ul><li>It improves or reduces effectiveness of communication. </li></ul><ul><li>E.g.-A couple of girls are riding their bicycles. </li></ul><ul><li>All of you meet together to see me in the afternoon at 3 p.m. </li></ul>
  11. 11. Characteristics of Language <ul><li>7-Recursive: </li></ul><ul><li>No limit of any potential length of a sentence. </li></ul><ul><li>Generates any number of additional parts in a sentence. </li></ul><ul><li>He borrowed a pen from me…which was not mine….and was given to me by someone </li></ul>
  12. 12. Levels of Communication <ul><li>Extra personal </li></ul><ul><li>Intra personal </li></ul><ul><li>Inter personal </li></ul><ul><li>Organizational (-internal operational-external operational-personal) </li></ul><ul><li>Mass (large reach-impersonal-presence of a gatekeeper) </li></ul>
  13. 13. Flow of Communication <ul><li>Downward </li></ul><ul><li>Upward </li></ul><ul><li>Lateral or Horizontal </li></ul><ul><li>Diagonal or Cross-wise </li></ul>
  14. 14. Communication Networks <ul><li>Formal Network: </li></ul><ul><li>Chain network </li></ul><ul><li>Y- network </li></ul><ul><li>Wheel network </li></ul><ul><li>Circle network </li></ul><ul><li>All channel network </li></ul>
  15. 15. Communication Networks <ul><li>Informal Network: </li></ul><ul><li>Single strand </li></ul><ul><li>Gossip </li></ul><ul><li>Probability </li></ul><ul><li>Cluster </li></ul>
  16. 16. Technical Communication <ul><li>Oral Forms </li></ul><ul><li>Face-to-face communication </li></ul><ul><li>Telephone Talk </li></ul><ul><li>Meetings </li></ul><ul><li>Seminars </li></ul><ul><li>Conferences </li></ul><ul><li>Dictation </li></ul><ul><li>Instructions </li></ul><ul><li>Presentations </li></ul><ul><li>Group discussions </li></ul><ul><li>Interviews (employment/press) </li></ul><ul><li>Video conferences </li></ul><ul><li>Voice conferences </li></ul><ul><li>Written Forms </li></ul><ul><li>Memos </li></ul><ul><li>Letters </li></ul><ul><li>E-mails </li></ul><ul><li>Faxes </li></ul><ul><li>Notices </li></ul><ul><li>Circulars </li></ul><ul><li>Newsletters </li></ul><ul><li>Reports </li></ul><ul><li>Proposals </li></ul><ul><li>Research papers </li></ul><ul><li>Bulletins </li></ul><ul><li>Brochures </li></ul><ul><li>Manuals </li></ul><ul><li>In-house journals </li></ul>
  17. 17. Conclusion <ul><li>Your communication skills can make a difference between being hired and fired. </li></ul><ul><li>Will will find a way…. </li></ul><ul><li>Practice makes a man perfect… </li></ul><ul><li>***** </li></ul>
  18. 18. T h a n k y o u … <ul><li>n IKHIL j OSHI </li></ul><ul><li>e-mail: </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>My Websites: </li></ul><ul><li>www.geocities.com/nikhiljoshi/saregama </li></ul><ul><li>www.nikhiljoshi2007.blogspot.com </li></ul><ul><li>www.gcet-languageclub.blogspot.com </li></ul>

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