Self organization:Taking a Personal Approach toKnowledge Management A proponent’s Observations Nikesh.N
Presentation Agenda What is Personal Knowledge Management ? Why Personal management ? How personal Management ? Knowledge Types and properties in organization KM @ Personal level Competencies needed Skills Tools Conclusion
PKM – What ? Personal Knowledge Management (PKM) is about taking a personal or individual perspective to Knowledge Management rather than an organizational or corporate one. In other words Personal Knowledge Management is taking responsibility for what you know, who you know - and what they know.
Turning back- little history Personal knowledge management (PKM) was a phrase barely whispered during the 1990s. ( Madan Mohan Rao) BUT………………… Long before… Peter Drucker defined knowledge age and importance of Knowledge worker and he predicted they would replace the importance of industrial workers And now we are in knowledge age…
Why PKM ? Simple life principle Country Society Individual
Individuals’ success leads to organizational success An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success. Stephen R. Covey (1992)
But……………Missing in Many KM systems Personal Knowledge Management (PKM), the set of processes a knowledge worker needs to set up in order to get the best out of his knowledge during his/her daily activities, has often been considered as the missing block in most KM plans within knowledge intensive organisations Davenport and Prusack "Working Knowledge“ IS KM failures due to lack of PKM ? Is it due to KM applications that are designed for managers rather than workers ??
KM failures ? Lack of PKM ? “Companies waste billions on knowledge management because they fail to figure out what knowledge they need, or how to manage it,” Thomas A. Stewart, editor of the Harvard Business Review (2002). “Less than 16 percent of the change efforts in business organizations achieve the results hoped for by management and more than 68 percent of these efforts encounter significant problems,” Jeffrey A. Martin and Paul Carlile (2000).
To be effective in today’s jobs, knowledge workers need to manage three kinds of knowledge their own tacit knowledge Their interaction with the information available in explicit form Their interactions with other knowledge workers to tap the knowledge implicit in conversations and communities. The skills to do this efficiently and effectively more or less break down into two Information Competencies Social Competencies KM @ personal level
competencies needed to manage knowledge Personal Knowledge (Tacit) Impersonal Knowledge Interpersonal Knowledge ( Explicit Knowledge) (Implicit Knowledge) Social competencies Information competencies
Conclusion Knowledge Tools to Knowledge worker is as what industrial tool to Industrial worker In a knowledge economy, the value of an organization derives from the intellectual capital of its knowledge workers. KM cannot succeed unless every knowledge worker takes personal responsibility for what he or she knows and does not know. Management has to take responsibility for cultivating an atmosphere in which everyone has a reason to share, while building an infrastructure that makes it easy to share. As like organizational productivity depends on individual productivity, PKM have a greater impact on organizational KM.