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Knowledge Management at Infosys and UnisysA comparison

Knowledge Management at Infosys and Unisys A comparison



Knowledge Management at Infosys and Unisys A comparison

Knowledge Management at Infosys and Unisys A comparison



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    Knowledge Management at Infosys and UnisysA comparison Knowledge Management at Infosys and Unisys A comparison Presentation Transcript

    • Knowledge Management at Infosys and UnisysA comparison byNikesh. N
    • Company background: Infosys
      consulting and software services organization headquartered in Bangalore
      Founded in 1981
      1, 00,000 employees in over 50 offices worldwide.
      Global IT services and solution company
      Serves primarily in six verticals like financial services, public sector, communications, transportation, commercial and media. Also manufactures high end servers
      37000 + employees to serve the clients of more than 100+ countries
    • KM initiatives at Infosys
      Education and Research Department in the year 1991
      A fully fledged KM program began in 1999 with the launch of Kshop
      Important features
      Learn once, use any where
      KM maturity model
      Incentive scheme- Knowledge currency unit.
    • KM initiatives at Unisys
      centrally lead but de-centrally energized initiative
      A formal initiative was launched in August of 2000
      special focus on 11 critical success factors
      Architecturally, this is facilitated via the knowledge.NET portal ‘Ask Knowledge’- NET expertise location management application.
      More than 75 communities of knowledge are operational.
    • Analysis and Comparison of Knowledge Management framework at Infosys & Unisys
      Both Infosys and Unisys are having units all over the world, and thousands of employees from different countries and cultures are working
      Both companies have developed robust Knowledge Management system for taping both explicit and tacit knowledge needed to full-fill their business objectives and smooth flow of information within the organization and from outside environment.
      Implementation strategies adopted by the two organizations are different in some aspects and similar in some other aspects.
    • Comparison based on 8Cs frame work
    • Findings
      Key features of KM frame work in Infosys are as follows
      A K M team in the learning Unit
      Decentralized Architecture
      Incremental Scope
      Content first, then collaboration
      Voluntary participation
      An in-house solution
    • Key feature of KM frame work at Unisys
      Centrally lead, but decentrally energized initiative
      Based on critical success factors identified
      Knowledge communities are initiated by an expert committee appointed by the Management
      KM@Unisys ( an introductory course ) by Unisys University
    • KM system: similarities
      Vision and Objectives aims for customer satisfaction
      Adequate technology backups & 24 x 7 access to all
      Measures to build Knowledge culture and capacity
      Introductory courses
      Cooperation with outside world like academic communities
    • Contrasts
      Infosys follows KMM- Knowledge Management Maturity Model
      Unisys identified some critical success factors to be followed for the building of KM system. They have strategized these initiatives through centrally lead, but de-centrally energised framework.
      Knowledge communities
      Infosys allows making of communities by interested group employees
      But in Unisys, communities are centrally formed by expert group specifically set up for this purpose. 70 + officially chartered knowledge communities are set up.
    • Conclusion
      Both Infosys and Unisys have recognized the importance of proper Knowledge Management System and implemented using proper strategies suitable for their environment.
      From the survey results it is evident that almost all employees of the both organization have understood the value of KM to the organization and the individuals.
      Both companies have won international awards for setting up and running efficient KM system in respective companies.
      Both companies are trying to incorporate latest trend in KM research and development by setting up separate KM research team in respective companies.
    • References
      http://www.icmrindia.org/casestudies/catalogue/IT%20and%20Systems/ITSY055.htm ( (Infosys Knowledge Management Initiatives )
      www.indianmba.com/Faculty_Column/FC724/fc724.html (Pedagogies of Knowledge Management at Infosys)
      http://www.iirusa.com/upload/wysiwyg/M1947/Online%20Docs/IIR_M947_Rehmet.pdf (Unisys frame work for Knowledge Management)