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Cultural PPT of Hult IBS
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Cultural PPT of Hult IBS


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This presentation we created by Hult Students of my batch. One was just one of the student. …

This presentation we created by Hult Students of my batch. One was just one of the student.

This presentations belongs to - 1 Mahmoud, 2 Adetokunbo, 3 Olawunmi, 4 Olufunmilayo, 5 Oussama, 6 abdulaziz, 7 Anna-Maria, 8 Sami, 9 Odiri, 10 Adebowale, 11 YASHIM, 12 Alexander, 13 Anup Kumar, 14 Vivien, 15 Nikhil, 16 Amit, 17 Babu, 18 Javier, 19 Orville, 20 AUGUSTINE, 21 JOHANNES, 22 olanrewaju, 23 wotoumo melessi, 24 emmanuel, 25 NIcole, 26 KIRAN, 27 Khurelbaatar, 28 kawtar, 29 Bassam, 30 Urooj, 31 scott, 32 Vikram balaji, 33 Thirumurugan, 34 Jinwin, 35 Heather, 36 Kavpreet, 37 Dalia, 38 Sipi, 39 DEEPA, 40 Ali, 41 Thok Turuk Thok, 42 S. Imran, 43 Malefane, 44 Girish, 45 YAYA, 46 Rita, 47 Rory, 48 Clay, 49 Olushola, 50 Nahla, 51 Rahul, 52 Anup, 53 Mabatalale, 54 Alla, 55 Manuel, 56 Majid, 57 Andree, 58 Gagan, 59 Mohammed, 60 Babatunde, 61 Ankur Kumar, 62 Sumeet, 63 Bentley, 64 Marta, 65 Jondarious, 66 Themba.

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  • India is one of the oldest civilisations in the world.India’s rich history and great diversity in cultures, religions and languages have resulted in a fascinating and tolerant society. The religious diversity need to be taken into careful consideration when doing business in the country... 81.3% of Indians are Hindu, 12% are Muslim and 1.9% Sikh.Furthermore, despite cultural differences, especially between the north & south, there are certain prominent characteristic of the Indian culture that need to be considered. The Indian people are hospitable, respectful and polite. The family occupies a central role in the Indian culture, the society has a strict hierarchical structure (although the traditional caste system has been outlawed, a large power distance score indicates that the attitudes still remain), and despite great progress in this direction, India remains a male dominated society (the father is the leader of the family).This presentation is a practical guide through the various steps of doing business in India
  • Transcript

    • 1. HULT FTMBA 2011FOR EFFECTIVE BUSINESS COMMUNICATION Copyright material of Hult FTMBA 2011 prepared by Hult Students
    • 2. EGYPT1. Confirm appointments in advance2. Never come late but expect your host to be late3. Learn a few words of Egyptian Arabic4. Prepare to have a general chit-chat before the meeting starts5. Dress formally if you want to make a good impression… but it is not only about looking good6. Make eye contact - it is a sign of honesty and sincerity.7. Expect frequent walk-in interruptions.8. Do not try to bring the topic back to the original discussion until the new person leaves9. Phone calls are not acceptable10. Keep a respectful, professional distance when dealing with Egyptian women11. Do not try to ask personal questions when dealing with Egyptian women12. Eye contact is good when meeting with women avoid excess13. Egyptians are tough negotiators14. Do NOT use high-pressure tactics15. Business moves at a relaxed pace16. Egyptians do not like confrontation17. Egyptians avoid saying ´no´ (If they do not respond, it usually is a negative sign)18. Egyptians are expressive and can get quite excited during negotiations. Do not pick this up as aggression!19. Expect to be served even if you are not hungry20. Never leave your plate totally clean21. Dress formally for business dinner22. Let the host lead social activities
    • 3. INDIADo: Be patient with negotiations, government, meetings, dinners, etc Be flexible with scheduling meetings and confirm again before meeting Be prompt for meetings but expect host to be late Wear dark, conservative suits/dresses Greet most senior individuals first by their title and exchange cards with right hand upon meeting Shake hands with the same sex; If opposite sex, wait for the signal Use written contracts, not verbal Use eye contact as it is seen as confidentAvoid:• Becoming impatient and aggressive during interaction• Pointing fingers directly when speaking• Discussing sex or religion• Declining hospitality such as food or drink• Alcohol and certain foods based on religious diet restrictions• Pointing the soles of feet toward individuals
    • 4. GENERAL DOS - KENYA Firm Handshake First meeting in your office • Check legitimacy of your business Analyze your verbal and non-verbal communication (body language, tone and words) Good Negotiators – never settle for a price for the first time, continue to bargain till the end Compared to the surrounding area, Kenyans are very competitive (aggressive) in business Be ready for Nepotism (favoritism)AND DONTS Talk politics – especially during first meeting and election time Taking a stance in the first meeting – be more neutral Criticism about the country’s lifestyle Showing off as a foreigner Asking which Kenyan root the individual stems from Rushing personal and business relationships
    • 5. MONGOLIA• Religion- Buddhism Shamanism• Population- 2,777 200, Mongol (Mostly Khalkha)- 94.4 %Turk, Chinese and Russian -5.6%• Capitalist economic policy• Ulaanbaatar is a capital city• Men & Women should wear clothes that are subtle with neutral Colors – Men: Conservative Suits, Shirts & Ties – Women: Casual Dress - avoid wearing high heels & short sleeved blouse as well as avoid displaying too much skin as it is considered offensive• Inquire what language meetings are likely to be held and find an interpreter if none is being offered by the company• Handshake is generally acceptable when greeting both men and women• Sir- Noyon, Madam- Hatagtai, How are you- Sain bainuu, Fine- Sain• Mongolians are punctual and Greet everyone in the room starting from the eldest to the youngest – usually seated in clockwise direction• Use titles and surnames if known to you• Use both hands when accepting or handing out, gifts and business cards- Remember not to write anything on the business cards• Exercise patience during the meetings as the Mongolians take their time and do not mind to answer their mobile phone calls during the business meeting• It is deemed impolite not to accept anything offered, including tea, spirits, food etc• Head is considered sacred, so placing a hand next to someone’s head should be avoided
    • 6. Do: √ Be formal and dress smartly. √ Always find out which ethnic group your business counterpart belongs to. √ Schedule meetings well in advance and confirm that a day before √ Be punctual √ Inquire about people’s health and wellbeing is essential √ Be aware of fraud.Don’t: × Hold eye contact while talking to somebody for a long time × Confront your Nigerian co-workers in public when you have issue with them. × Be irritated when someone is insisting on addressing with all their titles × Receive anything by left hand. It is impolite. × Be involved in a political discussion × Do large scale cash transactions × Give feedback to your superiors
    • 7. SAUDI ARABIA DO be sensitive to the religious holidays and prayer times. DO avoid uncomfortable situations; Saudis wish to save Face. DO abide by local standards of modesty and dress appropriately; Scarf and abaya is mandatory for women, and business suits for men. DO be chivalrous with women; but maintain an appropriate physical distance. Do keep your word; For Saudis, their word is bond over the written contract. Do maintain strong eye contact, and engage in small talk; emphasis is placed on tone and physical cues. DON’T ask about a man’s family with specific references. DON’T rush the business negotiations, nor expect punctuality. DON’T assume the most vocal speaker is the decisionmaker. DON’T criticize: Islam, Saudi Arabia culture, and Conservatism principals. DON’T expect a woman under age 25 to obtain a visitors’ visa.
    • 8. SOUTH AFRICADo’s: Set deadlines in advance Be punctual Maintain eye contact Dress formally/professionally Develop rapport by spending time getting to know people Have a joke or sports comment ready Do bring your host a small gift (ex. wine or flowers)Don’ts: Do not interrupt Do not expect others to always be punctual Do not point your index finger at someone Do not call a lady ‘miss’ Do not have periods of silence while doing business or giving a presentation
    • 9. SPAIN SOCIAL  Be entertaining and humorous during business meetings, but be modest when describing your achievements and accomplishments  Be particularly careful of dress code, be stylish yet conservative  Spaniards live a laid back life style and like to enjoy good things in life, Smoking is widely accepted and meals are often eaten later than usual. Dining is an important part of the social and business fabric and the Spanish are proud of their food and wine. BUSINESS  Hierarchy and rank are important  Spaniards are concerned that they look good in the eyes of others.  Know the importance of relationships, as most relationships tend to be for long term  Spaniards do not like to lose face, and will not express what they think, avoid confrontation if at all possible and be adept at discerning body language  Be patient about time, Spaniards are not very particular about punctuality  Be patient in negotiations , interruptions are an indication that what you were saying was of great interest
    • 10. SYRIA DOs DON’Ts•Show appreciation for hospitality & gifts •Reject expressions of hospitality & gifts•Build rapport through personal questions •Conduct a tight meeting schedule•Be patient and tolerant towards Syriantiming •Expect effective long term planning•Respect seniority/or titles and show •Expect “Junior” partner in foreignpoliteness company to meet “Senior” Syrian partner•Suggest and imply ideas or concernswhen it comes to work •Be direct with your emotions •Show a public display of anger or•Address “the father” when asking for unacceptancedecision
    • 11. USADo’s: Don’ts: Be punctual • Do not interrupt Set deadlines • Do not spend time building relationships Be organized • Do not waste time; time is money Have detailed written contract • Do not take decision instead of the senior Follow up and send thank you notes executive Be friendly and informal • Do not remain silent Address with Title • Do not expect all companies to be the same Say Please & Thank you • No physical contact such as hugging, while greeting someone for the first time Make the other person comfortable • Do not be offended/surprised if your American Give tips to waiters colleagues do not accept a gift Dress formally for the business meetings • Do not beat around the bush Maintain a distance of 2-3 feet, while talking to • Do not miss the deadlines someone (personal space) Maintain eye contact during conversation Fix appointments before meeting Speak up