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Comp tia a+_session_09

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  • Information about the safe mode option would not available in the Student Guide, but you need to tell students that for recovering from such a situation they can boot system in the safe mode and using operating system utilities, such as system configuration and disk scan resolve the occurred error.
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    • 1. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Objectives In this session, you will learn to: Identify Windows operating system utilities to use in maintenance and troubleshooting. Perform backups. Troubleshoot Windows. Recover a damaged installation of Windows. Ver. 1.0 Session 9 Slide 1 of 35
    • 2. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Operating System Utilities For learning operating system utilities, you need to understand the following: File management tools Disk management tools Ver. 1.0 Session 9 Slide 2 of 35
    • 3. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives File Management Tools File management tools are: Windows Explorer Command-line tools Ver. 1.0 Session 9 Slide 3 of 35
    • 4. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Disk Management Tools Disk management tools are: Disk management Chkdsk Format Diskpart Defrag Ver. 1.0 Session 9 Slide 4 of 35
    • 5. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives System Management Tools System management tools are: Device Manager Task Manager System Configuration Utility System Information Utility Event Viewer Registry Editor Computer Management Ver. 1.0 Session 9 Slide 5 of 35
    • 6. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Maintain Microsoft Windows For maintaining Microsoft Windows, you need to understand the following: Backup and restore The Windows backup utility System state data Ver. 1.0 Session 9 Slide 6 of 35
    • 7. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Backup and Restore • The backup is a system maintenance task that helps store copies of data on another data storage medium. Copies of Data Data Backup Process Primary Storage Medium Secondary Storage Medium Ver. 1.0 Session 9 Slide 7 of 35
    • 8. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Backup and Restore (Contd..) • The restore is a system recovery task that helps access the backed-up data. Copies of Data Data Backup Process Primary Storage Medium Secondary Storage Medium Ver. 1.0 Session 9 Slide 8 of 35
    • 9. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives The Windows Backup Utility • The backup utility helps back up and restore files on local and remote Windows systems. • The Backup types are: Copy Daily Differential Incremental Normal The built-in Windows • The built-in Windows Backup utilities are: Windows File Protection (WFP) System File Checker Ver. 1.0 Session 9 Slide 9 of 35
    • 10. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives The Windows Backup Utility (Contd..) Back up or restore Local or remote backups Backup set Select backup media Ver. 1.0 Session 9 Slide 10 of 35
    • 11. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives System State Data • The system state is a subset of system components. • The system state data is: Backed up as a unit • The system state data consists of: Boot files System files protected by WFP The Registry COM+ object registrations Ver. 1.0 Session 9 Slide 11 of 35
    • 12. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Activity 9-3 Activity on Backing Up System State Data Ver. 1.0 Session 9 Slide 12 of 35
    • 13. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Troubleshoot Microsoft Windows Before troubleshooting Microsoft Windows, you need to understand the following: System stop errors System lockup errors Input/Output device issues Application errors Boot errors Error and warning messages in Event Viewer Registry error messages Remote diagnostic and troubleshooting tools Ver. 1.0 Session 9 Slide 13 of 35
    • 14. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives System Stop Errors • The system stop errors are errors: Severe enough to stop all processes Shut the system down without warning Ver. 1.0 Session 9 Slide 14 of 35
    • 15. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives System Stop Errors (Contd..) System shut down Summary statement Memory data Blue background Ver. 1.0 Session 9 Slide 15 of 35
    • 16. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives System Lockup Errors • A lockup error is an error condition in which:. The system or an application stops responding user input. Application title Non-responsive state Freezes, goes blank Ver. 1.0 Session 9 Slide 16 of 35
    • 17. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Input/Output Device Issues The input/output devices issues are: Missing or loose connections Blocked wireless signals Missing or incorrect driver Misconfigured display settings Ver. 1.0 Session 9 Slide 17 of 35
    • 18. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Application Errors Common application errors are: Application won’t install Application won’t start or load Application not found General Protection Fault Illegal operation Invalid working directory Ver. 1.0 Session 9 Slide 18 of 35
    • 19. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Boot Errors Common boot errors are: POST errors Invalid boot disk Inaccessible boot device Missing NTLDR Other missing startup files Device or service failed during startup Device or program in registry not found Ver. 1.0 Session 9 Slide 19 of 35
    • 20. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Error and Warning Messages in Event Viewer In Event Viewer, the structure of event log entries are: Type Source Category Event User Computer Ver. 1.0 Session 9 Slide 20 of 35
    • 21. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Error and Warning Messages in Event Viewer (Contd..) Sources of messages System log Warning Error Ver. 1.0 Session 9 Slide 21 of 35
    • 22. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Registry Error Messages Common registry error messages are: Stop errors or other errors Registry access, value entries, or files Maintain registry backups Find errors in KnowledgeBase Ver. 1.0 Session 9 Slide 22 of 35
    • 23. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Remote Diagnostic and Troubleshooting Tools Tools for remote diagnostic and troubleshooting are: Remote Desktop Remote Assistance Ver. 1.0 Session 9 Slide 23 of 35
    • 24. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Recover Microsoft Windows For recovering Microsoft Windows, you need to understand following: System restore Safe mode Last Known good Recovery console Windows boot disk Automated System Recovery (ASR) Repair installations Windows system issues Ver. 1.0 Session 9 Slide 24 of 35
    • 25. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives System Restore • The system restore utility monitors the system to make changes into: Core system files Drivers Registries • Type of restore points are: Initial system checkpoints System checkpoints Program name installation Auto update Manually created Restore operation Unsigned device driver Backup utility recovery Ver. 1.0 Session 9 Slide 25 of 35
    • 26. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives System Restore (Contd..) Restore system to earlier state Manual restore points Automatic restore points Ver. 1.0 Session 9 Slide 26 of 35
    • 27. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Safe Mode The safe mode: Is a Windows system startup method loads only a minimal set of drivers and services Omits non-critical items from boot sequence The safe mode boot options are: Safe mode Safe mode with networking Safe mode with command prompt Ver. 1.0 Session 9 Slide 27 of 35
    • 28. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Last Known Good Last Known Good is an advanced boot option. Last Known Good Last Known Good Control Set Control Set 1 Successful logon 2 System fails 3 Reboot to Last Known Good Ver. 1.0 Session 9 Slide 28 of 35
    • 29. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Recovery Console The recovery console: Is a minimal, administrative version of Windows Helps manage files and disks Helps correct boot problems Helps enable and disable services Ver. 1.0 Session 9 Slide 29 of 35
    • 30. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Windows Boot Disk A windows boot disk: Starts system if key files are missing or damaged Not a complete OS The Windows boot disk includes: Boot.ini Ntldr Ntdetect.com Bootsect.dos (if present) Ntbootdd.sys, (if present) Ver. 1.0 Session 9 Slide 30 of 35
    • 31. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Automated System Recovery (ASR) ASR helps rebuild a failed computer system. To perform ASR, you need: Windows installation CD-ROM ASR floppy disk, ASR backup set Ver. 1.0 Session 9 Slide 31 of 35
    • 32. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Automated System Recovery (ASR) (Contd..) Prepare for ASR System fails 1 Use Setup to launch 2 ASR floppy disk provides 3 Setup installs OS 4 ASR backup set restores ASR Setup Information system configuration Ver. 1.0 Session 9 Slide 32 of 35
    • 33. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Repair Installations For repair installation, you can use: Emergency Repair Disk (ERD) ERD Recovery Partitions Repair Information Windows Setup Recovery Partition Ver. 1.0 Session 9 Slide 33 of 35
    • 34. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Windows System Issues Windows system issues are: General issues Memory issues Disk issues CPU issues Ver. 1.0 Session 9 Slide 34 of 35
    • 35. CompTIA A+ Certification: A Comprehensive Approach Installing Windows XP Professional Using Attended Installationfor all 2006 Exam Objectives Summary In this session, you learned that: Operating system provides utilities for file, disk and system management. For maintaining Microsoft Windows, you may use Windows backup utilities. There are various types of errors, such as system stop errors and application errors. For recovery Microsoft Windows, you may use system restore utilities. Ver. 1.0 Session 9 Slide 35 of 35

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