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Barrie School Website and Viewbook Strategies for Greater Impact




The Johns Hopkins Carey Business School                        Nigel Assam
Marketing Capstone, Spring 2011                              Emilie Bonano
Blair Johnson                                               Chi-Wen Cheng
May 11, 2011                                               Mark Grutkowski
Barrie School Acquisition and Development Lifecycle




1. Awareness                1. Affirmation                         1. Retention
                                   Reinforce decision during           • Increase retention rate
2. Familiarity                     1st year                        2. Growth
3. Consideration                   Focus on differentiation            • Attract siblings
                                   and happy kids
                                                                       • Build connection with entire family
4. Evaluation                                                      3. Evangelism
                                                                       • Increase referrals
5. Conversion/Acquisition




1. Awareness                 Build awareness for Barrie School Name
2. Familiarity               Ensure that Barrie’s story is known and has a positive perception
3. Consideration             Increase number of qualified inquiries
4. Evaluation                Increase number of qualified applications
5. Conversion/Acquisition    Increase number of contracts




                                              2
Scope and Methodology




1. Awareness
                                          • Demographic analysis of greater community in
                                            order to focus messaging (NAIS website)
2. Familiarity
                                          • Conducted both quantitative and qualitative
3. Consideration                            research on website and viewbook
                                              Surveyed parents on behaviors and attitudes
                                                  12 Parents – consistent with other studies (Lynn University
4. Evaluation                                     Website, 2010)
                                                  Supported secondary research on the topic (Brown University)

5. Conversion/Acquisition                     Compared competitor websites and viewbooks to
                                              Barrie




                                      3
Recommendations



Findings                                    Awareness: Build awareness for Barrie School Name
Website:
                                            Include and reposition key information in viewbook and on website
• Some key information difficult to find
     Physical environment
     Class size and teacher/student ratio   Familiarity: Ensure that Barrie’s story is known with a positive perception
     School and faculty awards/accolades

Viewbook                                    Shape messaging around recognition, awards, achievements and campus environment
• Missing hard facts
• Parents feel lost in its structure        Consideration: Increase number of qualified inquiries
• Website and viewbook are visually
                                            Enhanced website and viewbook experience aimed at increasing campus visits
  appealing
     Provide consistent message
     Convey school culture and philosophy   Evaluation: Increase number of qualified applications and contracts

• Average household income to               Prominence of school, student and alumni achievements will enhance the reputation
  increase by 23% by 2015 to $150,000

                                            Conversion/Acquisition: Increase number of contracts
• Average school aged population to
  grow by 2.8% by 2015 to 48,000




                                                            4
Agenda




•   Industry Analysis
         Demographic Data

         Survey Data Analysis

•   Competitive Analysis
         Website Analysis

         Viewbook Analysis

•   Recommendations
         Strategy

•   Appendix




                                  5
Industry Analysis: Demographics
Barrie School Target Market




• Montgomery County
• Prince George’s County
    Hyattsville
    Beltsville
    College Park
    Laurel
    Greenbelt
• Washington DC
    20012
• Howard County
    Highland
Montgomery, Howard and D.C. Current and Projected Household Income


                                                 Montgomery County
                                                                                                                  • Middle to upper middle-class of income earners.
$200,000                                                                                                          • Currently, the median income in Montgomery
$180,000                                                                                                            County is $96,402.00. This is expected to rise
$160,000                                                                                                            almost 13% in 2015 to $108,787.00
$140,000
$120,000
                                                                                                                  • The average household income, $134,441.00, is
$100,000                                                                                                            expected to rise almost 29% to $173,405.00.
 $80,000                                                                                                          • In Highland, Howard County, the average income is
 $60,000
                                                                                                                    $207,619.00, which is expected to rise by 41% to
 $40,000
                                                                                                                    $293,482.00 by 2015.
 $20,000
          $0
               Montgomery County Median Income                Montgomery County Average Income



                                                                                                     2010         2015
                                           Washington D.C.
                                                                                                                                              Howard County

160,000                                                                                                     350,000


140,000                                                                                                     300,000


120,000
                                                                                                            250,000

100,000
                                                                                                            200,000

 80,000
                                                                                                            150,000
 60,000

                                                                                                            100,000
 40,000

                                                                                                             50,000
 20,000


     0                                                                                                           0
                        Median Income                                      Average Income                                    Median Income                    Average Income




                                                                                                 8
PG County Current and Projected Household Income

120,000
                                      Average Household Income


100,000



 80,000                                                                                            • For the five cities in Prince George’s
                                                                                                     County that were chosen, the average
 60,000
                                                                                                     income is $74,878.20, which is expected
                                                                                                     to rise an average of 18% in 2015 to
                                                                                                     $88,879.80.
 40,000



 20,000



     0
          Hyattsville    Beltsville               College Park    Laurel       Greenbelt
                                                                                                         Median Household Income
                                                   2010    2015
                                                                                 90,000
                                                                                 80,000
                                                                                 70,000
                                                                                 60,000
                                                                                 50,000
                                                                                 40,000
                                                                                 30,000
                                                                                 20,000
                                                                                 10,000
                                                                                      0
                                                                                           Hyattsville   Beltsville      College Park   Laurel   Greenbelt

                                                                                                                      2010   2015



                                                                           9
Montgomery and PG Counties Current and Projected Population
                                                          Montgomery County



300,000

250,000
                                                                                                                                   • The school-aged population in Montgomery
200,000                                                                                                                              County is currently 247,322 and this is
                                                                                                                                     predicted to rise almost 7% to 263,894 by 2015.
150,000

100,000

 50,000

     0
                 Households with School Aged population                       Households with School‐aged population 0‐17

                                                            2010         2015
  6,000


                                                            Prince George's County
  5,000



  4,000
                                                                                                                                   • In the Prince George’s County cities we looked
                                                                                                                                     at, the average number of the school-aged
  3,000
                                                                                                                                     population is 4,050 and is expected to rise only
                                                                                                                                     .2% to 4,067 in 2015.
  2,000



  1,000



          0
              Hyattsville             Beltsville               College Park                Laurel                 Greenbelt




                                                                                                                              10
Howard County and D.C. Current and Projected Population
1200
                                             Howard County

1000




 800




 600
                                                                                                            • In Highland, Howard County the number of
                                                                                                              school-aged population is 996 and is
                                                                                                              expected to rise 0.1% to 997 by 2015.
 400




 200




   0
       Households w/School‐aged Population                   School‐aged Population 0‐17
                                             2010   2015                                        2,500
                                                                                                                                              Washington D.C.


                                                                                                2,000




                                                                                                1,500




                                                                                                1,000




                                                                                                 500




                                                                                                   0
                                                                                                        Households w/School‐aged Population                        School‐aged Population 0‐17
                                                                                                                                                     2010   2015




                                                                                           11
Demographically Targeted Online Advertising




Prince George’s Suite                                             Washington Parent:
•   Average readership income is $125,000/yr                      •   97% are female
                                                                  •   60% are between the ages of 30 and 39
Washingtonian
                                                                  •   56% have incomes over $100,000
•   Mean subscriber income is $185,000/yr                         •   90% have a college degree
•   Educated with college degrees                                 •   43% have masters or other post-graduate degrees
•   More than ½ of readers are women and most of them work        •   68% work outside the home
•   Most readers are homeowners
                                                                  Bethesda Magazine
Washington Life
                                                                  •   Average income of readership is $223,000.
•   Average income of readership $350,000/yr
•   Gender percentage of readership is 52% female and 48%
    male
•   Average readership age is 38
•   College graduates
•   Average readership home value is $1.5 million




                                                             12
Washington Post Digital Advertising

Education Section 
                               Answer Sheet Blog           Afternoon Buzz Email
     Front




                                      13
Washington Post Online Advertising



Option 1 $15,000
•   Ad Size 300 x 250
•   Placement in Education Section Front Fixed Position for 3weeks (1 week per month) with expected total of
    52,000 impressions
•   Run of Site Media Targeted to DC DMA from Sep. 1 to Nov 30 with 751,986 impressions
•   Run of Site Media Targeted to Montgomery County from Sep. 1 to Nov. 30 with 88,605 impressions


Option 2 $30,000
•   Ad Size 300 x 250
•   Placement in Education Section Front Fixed Position for 3weeks (one week per month) with expected total of
    52,000 impressions
•   Answer Sheet Blog Fixed Position for 1 week, 20,000 impressions
•   Afternoon Buzz E-mail Sponsorships, 10 E-mails with 245,000
•   Run of Site Media Targeted to DC DMA from Sep. 1 to Nov 30 with 1,279,061 impressions
•   Run of Site Media Targeted to Montgomery County from Sep. 1 to Nov. 30 with 162,271 impressions




                                                       14
Industry Analysis: Survey Data
Survey Results: Participants




•   Philadelphia, Pittsburgh, Baltimore, Maryland suburbs

•   School-aged children (2-17)

•   68% attend private school

•   Professions include designers, marketing executives, CEO, private school administrator and web
    company executives

•   Income $100,000 - $300,000




                                                16
Survey Results: Secondary Research Corroboration



Why Providence Parents Send Their Children to Private Schools, and What Would Bring Them Back
         Brown University, 2001
• Survey of 423 private school parents in Providence, RI
• Most important factors in decisions to send children to private schools
         Teacher quality – 90%
         Personal attention – 89%
         Child safety – 86%
         Academic reputation – 84%


Our Survey for the Barrie School
• 58% found what they were looking for
• Information parents wanted, couldn't find (easily) on Barrie website:
         Teacher qualifications
         Student achievements
         Curriculum
         Class size, teacher-student ratio
         Environment




                                                 17
Survey Results: Parent Opinions




                        The Most Important Categories of Information to Include on a Web Site
12



10



 8



 6



 4



 2



 0
     Curriculum   Tuition        Awards,       School Culture      Special      Athletics   Faculty, Staff   Arts
                              Accreditations                     Educational                Informaiton
                                                                Opportunities




                                                          18
Survey Results: Parent Opinions



•   Please provide a brief description of the image you feel the school is trying to convey through
    its website:
         Exclusive institution
         Experiential learning
         Diversity and free learning
         Independence, creativity and self-learning
         Open to different styles of learning

                                Does the Message Appeal to You?


         No



         Yes


               0%     10%        20%       30%        40%         50%     60%        70%

         It would, but I need for it to be backed up by compelling credentials
         Doesn't seem as focused and distinct as it could be
         While creativity and independence are important, they should not be at the center of education
         School philosophy based on political correctness




                                                       19
Online Survey Results: Viewbook Structure



•   Some prefer a more narrative
    approach (beginning, middle, end)

•   70% found all of the information
    they expected


•   30% wanted more data




                                        20
Competitive Analysis: Website
Competitor Web Analysis Summary




•   Dr. Alice Christie’s School Website Evaluation Rubric

•   Barrie website is comparable to competitors, minor tweaks needed


    Barrie School Website Rating: 3.42                          Competitor Website Ratings: 3.47


    Developing trending towards Exemplary                       Developing trending towards Exemplary
       Visually engaging with effective visual messaging           Georgetown Day School: 3.67

       Thoroughly informational                                    The Sheridan School: 3.42

       “Experience Learning” – strong school message               Charles E. Smith Jewish Day School: 3.33




                                                           22
The Barrie School Website

   Philosophy               School Information                  Curriculum                Audience       Sensitivity        Links
 Developing: 3                   Exemplary: 4                  Exemplary: 4              Exemplary: 4   Developing 2.5   Developing: 3

Philosophy:
•     School philosophy or mission stated and evident in content of web site
•     Academic standards evident
•     Links to policies and resources not provided
•     The school acceptable use policy not provided
School Information:
•     Site is relevant to school community
•     Location and type of school are provided in text and visually
•     School personnel and their contact information provided
•     Information such as the school calendar provided
•     Some school policies provided
Curriculum
•     Exemplifies best practices of technology use in education
•     Full description of curriculum provided
•     Full description of Special Programs provided
•     Full description of extracurricular activities provided
•     Unique characteristics of the school suggested
Audience
•     Site addresses needs and interests of community members, parents, students,
      and teachers
•     Site includes students' work
•     Site features students' and teachers' classroom activities and projects
Sensitivity
•     Site addresses sensitivity to cultural diversity
•     Site addresses little or no sensitivity to language needs
•     Site addresses little or no sensitivity to special needs
Links
•     Site provides some educational links for students
•     Site provides some links for parents
•     Site provides some links for teachers




                                                                                    23
Georgetown Day School Website

      Philosophy               School Information               Curriculum                  Audience                    Sensitivity                      Links
    Developing: 3                 Exemplary: 4.5               Exemplary: 4               Exemplary: 4               Developing 2.5                Exemplary: 4
• School philosophy or         • Site is relevant to the    • Exemplifies best         • Site addresses needs      • Site addresses             • Site provides variety
  mission stated and             school community             practices of               and interests of            sensitivity to cultural      of relevant
  evident in content of        • Location and type of         technology use in          community members,          diversity                    educational links for
  website                        school are provided in       education                  parents, students, and    • Site addresses little or     students
• Academic standards             text and visually          • Full description of        teachers                    no sensitivity to          • Site provides variety
  evident                      • School personnel and         curriculum provided      • Site includes students’     language needs               of relevant links for
• Links to district policies     their contact info are     • Limited description of     work                      • Site addresses little or     parents
  and resources not              provided                     Special Programs         • Site includes students’     no sensitivity to
  provided                     • Info such as school          provided                   and teachers’               special needs
• The school acceptable          calendar is provided       • Full description of        classroom activities
  use policy is provided       • Some school policies are     extracurricular            and projects
                                 provided                     activities provided
                                                            • Unique characteristics
                                                              of school suggested




                                                                                  24
The Sheridan School Website

    Philosophy               School Information                  Curriculum               Audience       Sensitivity        Links
   Developing: 3                  Exemplary: 4                  Exemplary: 4             Exemplary: 4   Developing 2.5   Developing: 3

Philosophy:
•     School philosophy or mission stated and evident in content of web site
•     Academic standards evident
•     Links to policies and resources not provided
•     The school acceptable use policy not provided
School Information:
•     Site is relevant to school community
•     Location and type of school are provided in text and visually
•     School personnel and their contact information provided
•     Information such as the school calendar provided
•     Some school policies provided
Curriculum
•     Suggests best practices of technology use in education
•     Full description of curriculum provided
•     Full description of Special Programs provided
•     Full description of extracurricular activities provided
•     Unique characteristics of the school suggested
Audience
•     Site addresses needs and interests of community members, parents, students,
      and teachers
•     Site includes students' work
•     Site features students' and teachers' classroom activities and projects
Sensitivity
•     Site addresses sensitivity to cultural diversity
•     Site addresses little or no sensitivity to language needs
•     Site addresses little or no sensitivity to special needs
Links
•     Site provides some educational links for students
•     Site provides some links for parents
•     Site provides some links for teachers




                                                                                    25
Charles E Smith Jewish Day School Website

   Philosophy               School Information                  Curriculum                Audience      Sensitivity      Links
 Developing: 3                   Exemplary: 4                 Exemplary: 5               Exemplary: 4   Developing 3   Emerging: 1

Philosophy:
•     School philosophy or mission stated and evident in content of web site
•     Academic standards stated and consistent with state standards
•     Links to policies and resources not provided
•     The school acceptable use policy not provided
School Information:
•     Site is relevant to school community
•     Location and type of school are provided in text and visually
•     School personnel and their contact information provided
•     Information such as the school calendar provided
•     Some school policies provided
Curriculum
•     Exemplifies best practices of technology use in education
•     Full description of curriculum provided
•     Full description of Special Programs provided
•     Full description of extracurricular activities provided
•     Unique characteristics of the school are clearly evident
Audience
•     Site addresses needs and interests of community members, parents, students,
      and teachers
•     Site includes students' work
•     Site features students' and teachers' classroom activities and projects
Sensitivity
•     Site addresses some sensitivity to cultural diversity
•     Site addresses sensitivity to language needs
•     Site addresses some sensitivity to special needs
Links
•     Site provides few or no educational links for students
•     Site provides few or no links for parents
•     Site provides few or no for teachers




                                                                                    26
Competitive Analysis: Viewbook
Let Students Tell Their Stories…




                      28
Competitor Viewbook Summary



•   Features of Viewbook
        Most are in book format and strong features such as story-telling and visually appealing photos of parents,
        teachers, students, and community

        Clear mission statement and consistent image and message

        Include curriculum and special program information

        Location and type of school are provided in text and visually

        School contact information is provided

•   Modified Evaluation: Barrie School Viewbook Rating: 3.4
           •   Card format is special

           •   Visually appealing but photos and content don’t match

           •   Lack of hard data and focus

•   Modified Evaluation: Competitor Viewbook Ratings: 3.7
           •   The Sheridan School: 3.4

           •   Sandy Spring Friends School: 3.8

           •   The Laurel School: 3.9




                                                              29
The Barrie School Viewbook
                 Philosophy                School Information         Curriculum       Audience       Sensitivity
                Exemplary: 4                    Exemplary: 4          Developing: 3   Exemplary: 4   Developing: 2


Philosophy:
•    School philosophy or mission is stated and evident in viewbook
•    Academic standards are evident but scattering
School Information:
•    Viewbook is somewhat relevant to school community
•    Location and type of school are provided in text and visually
•    School contact information and some school policies are
     provided
Curriculum
•    Limited description of curriculum is provided
•    Limited description of Special Programs is provided
•    Limited description of extracurricular activities is provided
•    Unique characteristics of the school are stated
Audience
•    Viewbook addresses some needs and interests of community
     members, parents, students, and teachers
•    Viewbook featured students’ work, classroom activities and
     projects in a visually appealing way but didn’t state in text
Sensitivity
•    Viewbook addresses some sensitivity to cultural diversity
•    Viewbook addresses little or no sensitivity to language needs
•    Viewbook addresses little or no sensitivity to special needs




                                                                         30
The Sheridan School Viewbook
                 Philosophy                School Information         Curriculum      Audience       Sensitivity
                Developing: 3                   Exemplary: 4          Exemplary: 4   Exemplary: 4   Developing: 2


Philosophy:
•    School philosophy or mission is stated and evident in viewbook
•    Academic standards are stated
School Information:
•    Viewbook is somewhat relevant to school community
•    Location and type of school are provided in text and visually
•    School contact information and some school policies are
     provided
Curriculum
•    Full description of curriculum is provided
•    Full description of Special Programs is provided
•    Full description of extracurricular activities is provided
•    Unique characteristics of the school are evident
Audience
•    Viewbook addresses some needs and interests of community
     members, parents, students, and teachers
•    Viewbook featured students’ work, classroom activities and
     projects in a visually appealing way
Sensitivity
•    Viewbook addresses some sensitivity to cultural diversity
•    Viewbook addresses little or no sensitivity to language needs
•    Viewbook addresses little or no sensitivity to special needs




                                                                         31
Sandy Springs Friends School Viewbook
                Philosophy               School Information           Curriculum      Audience       Sensitivity
               Exemplary: 4                   Exemplary: 4            Exemplary: 4   Exemplary: 4   Developing: 3


Philosophy:
•    School philosophy or mission is stated and evident in viewbook
•    Academic standards are evident
School Information:
•    Viewbook is relevant to school community
•    Location and type of school are provided in text and visually
•    School contact information and some school policies are
     provided
Curriculum
•    Full description of curriculum is provided
•    Full description of Special Programs is provided
•    Full description of extracurricular activities is provided
•    Unique characteristics of the school are evident
Audience
•    Viewbook addresses needs and interests of community members,
     parents, students, and teachers
•    Viewbook featured students’ work, classroom activities and
     projects in a visually appealing way
Sensitivity
•    Viewbook addresses some sensitivity to cultural diversity
•    Viewbook addresses some sensitivity to language needs
•    Viewbook addresses some sensitivity to special needs




                                                                         32
The Laurel School Viewbook
                Philosophy               School Information            Curriculum       Audience       Sensitivity
               Exemplary: 5                   Exemplary: 4            Exemplary: 4.5   Exemplary: 4   Developing: 2


Philosophy:
•    School philosophy or mission is stated and evident in viewbook
•    Academic standards are evident
School Information:
•    Viewbook is somewhat relevant to school community
•    Location and type of school are provided in text and visually
•    School contact information and some school policies are
     provided
Curriculum
•    Full description of curriculum is provided
•    Full description of Special Programs is provided
•    Full description of extracurricular activities is provided
•    Unique characteristics of the school are evident and visually
     appealing
Audience
•    Viewbook addresses needs and interests of community members,
     parents, students, and teachers
•    Viewbook featured students’ work, classroom activities and
     projects in a visually appealing way
Sensitivity
•    Viewbook addresses some sensitivity to cultural diversity
•    Viewbook addresses little or no sensitivity to language needs
•    Viewbook addresses little or no sensitivity to special needs




                                                                          33
Recommendations
Barrie School IFE-EFE Analysis Model



IFE – Internal Factors                                              EFE – External Factors
Strengths                            Weight   Rating   Score        Opportunities                   Weight   Rating   Score
Lower and middle school perception    .15       4       .60         Social networking                .15       4       .60
Conveyed Image                        .15       3       .45         Web ads                          .05       4       .20
Quality                               .10       3       .30         Growing population               .10       3       .30
Project-focused                       .05       3       .15         Growing income                   .10       4       .40
Individualistic                       .10       4       .40         Diverse population               .05       3       .15

Weaknesses                           Weight   Rating   Score        Threats                         Weight   Rating   Score
Lacks perceived credibility           .10       1       .10         Other influencers                .075      2       .15
High School perception                .15       1       .15         Public Schools                   .15       1       .15
Elitist perception                    .05       2       .10         Private Schools                  .15       1       .15
Price                                 .10       1       .10         Larger High School experience    .125      1      .125
Educational approach                  .05       2       .10         Economic uncertainty             .05       2       .10
TOTAL                                  1               2.45         TOTAL                             1               2.32




                                                               35
Barrie School IE Model




      4.0         Grow                     And        Build




                   Hold                    And       Maintain

EFE 2.32


                  Harvest                  And        Divest


      1.0


            4.0                                                 1.0
                                       IFE 2.45




                                      36
Website and Viewbook Recommendations

Website Tactics                                            Viewbook Tactics

• Emphasize teacher, school quality up front               • More narrative structure (beginning, middle, end)

      • School recognitions, awards                        • Correlation between photos and copy

      • Teacher, faculty profiles, accolades               • Add more data – teacher-student ratio, curriculum

• Emphasize student achievement up front                   • More focus on student and alumni achievements

      • College placements                                 • School-wide awards, accolades and achievements

      • Awards                                             • Additional imagery of Barrie environment, horses,

      • Alumni recognitions                                 buildings, grounds

• Social media push

      • Parent chat room

      • Feature Facebook and Twitter buttons, news
        feed

• Add language option button

• More prominent information on class size, ratios

• Additional imagery of Barrie environment, horses,
 buildings, grounds



                                                      37
Appendix
References



•   Lynn university website. (2010). Retrieved from http://www.userinsight.com/clients/client-
    success-stories/lynn-university-website/

•   West, D. (2001). Why providence parents send their children to private schools and what would
    bring them back. Unpublished raw data, Taubman Center for Public Policy, Brown University,
    Providence, Rhode Island. Retrieved from
    http://www.brown.edu/Departments/Taubman_Center/polls/PrivSchParents.html




                                               39
Prince George’s County Diversity
                                         2010

16,000


14,000


12,000


10,000


 8,000


 6,000


 4,000


 2,000


    0
         Hyattsville   Beltsville            College Park                      Laurel                 Greenbelt


                                     White    Black   Asian   Other

                                                                                                                               2015 (Projected)

                                                                      16,000


                                                                      14,000


                                                                      12,000


                                                                      10,000


                                                                       8,000


                                                                       6,000


                                                                       4,000


                                                                       2,000


                                                                          0
                                                                                        Hyattsville               Beltsville            College Park             Laurel   Greenbelt


                                                                                                                                White    Black   Asian   Other




                                                                                         40
K-12 School Web Site Evaluation Rubric
                                      Exemplary (5 or 4)                                             Developing (3 or 2)                                             Emerging (1 or 0)
                     •School philosophy or mission is stated and evident in          •School philosophy or mission is stated, but is               •School philosophy or mission is not present and is not
                      content of web site                                             inconsistent with content of web site                         reflected in the content of the site
Philosophy




                     •Academic standards are stated and are consistent with          •Academic standards or state standards are evident            •Neither academic standards nor state standards are
                      state standards                                                •Limited links to district policies and resources are          listed
                     •Links to district policies and resources are provided           provided                                                     •Links to district policies and resources are not provided
                     •The school Acceptable Use Policy is clearly stated for         •The school Acceptable Use Policy is provided                 •The school Acceptable Use Policy is not provided
                      students, parents and teachers

                     •Site is relevant to the school community                       •Site is somewhat relevant to the school community            •Site is not relevant to the school community
School Information




                     •Location and type of school are provided in text and           •Location and type of school are stated                       •Location and type of school are not listed
                      visually                                                       •Some school personnel and their contact information          •School personnel and their contact information are not
                     •School personnel and their contact information are              are provided                                                  provided
                      provided                                                       •Minimal school information is provided                       •Little or no school information is provided
                     •Information such as the school calendar and lunch              •Some school policies are provided                            •School policies are not provided
                      menus is provided
                     •School policies (for example, attendance, discipline, or
                      grading) are provided

                     •Exemplifies best practices of technology use in                •Suggests best practices of technology use in education       •Does not mention best practices of technology use in
                      education                                                                                                                     education
Curriculum




                                                                                     •A limited description of curriculum is provided
                     •A full description of curriculum is provided                   •A limited description of Special Programs is provided        •A description of curriculum is not provided
                     •A full description of Special Programs is provided             •A limited description of extracurricular activities is       •A description of Special Programs is not provided
                     •A full description of extracurricular activities is provided    provided                                                     •A description of extracurricular activities is not
                     •Unique characteristic of the school are clearly evident        •Unique characteristic of the school are suggested             provided
                                                                                                                                                   •Unique characteristic of the school are not evident

                     •Site addresses needs and interests of community                •Site addresses needs and interests of some, but not all      •Site does not address needs and interests of community
Audience




                      members, parents, students, and teachers                        audiences                                                     members, parents, students, and teachers
                     •Site features students' work                                   •Site includes students' work                                 •Site does not include students' work
                     •Site features students' and teachers' classroom activities     •Site includes students' and teachers' classroom activities   •Site does not include classroom activities or projects
                      and projects                                                    and projects
Sensitivity




                     •Site addresses sensitivity to cultural diversity               •Site addresses some sensitivity to cultural diversity        •Site addresses little or no sensitivity to cultural diversity
                     •Site addresses sensitivity to language needs                   •Site addresses some sensitivity to language needs            •Site addresses little or no sensitivity to language needs
                     •Site addresses sensitivity to special needs                    •Site addresses some sensitivity to special needs             •Site addresses little or no sensitivity to special needs



                     •Site provides a variety of relevant educational links for      •Site provides some educational links for students            •Site provides few or no educational links for students
Links




                      students                                                       •Site provides some links for parents                         •Site provides few or no links for parents
                     •Site provides a variety of relevant links for parents          •Site provides some links for teachers                        •Site provides few or no links for teachers
                     •Site provides a variety of relevant links for teachers




             Source: alicechristie.org                                                                       41
Barrie Website/Viewbook Survey


1. How old is/are your child/children?


                                                                                              Response    Response
                                                                                               Percent     Count

                             2-5                                                                 33.3%             4


                            6-10                                                                 66.7%             8


                           11-13                                                                 16.7%             2


                          14-17+                                                                 16.7%             2


                                                                                      answered question         12


                                                                                       skipped question            0




2. 2. Is/are your child/children enrolled in a public or private school/pre-school?


                                                                                              Response    Response
                                                                                               Percent     Count

                           Public                                                                41.7%             5


                         Private                                                                 66.7%             8


                                                                                      answered question         12


                                                                                       skipped question            0




                                                      1 of 11
3. How did you find out about the school your child/children attend(s)?


                                                                                            Response    Response
                                                                                             Percent     Count


                Word of mouth                                                                  77.8%             7


              Family attendance                                                                11.1%             1


        Advertisement (radio, TV)                                                               0.0%             0


                     Web search                                                                33.3%             3


                        Billboard                                                               0.0%             0


                         Print Ad                                                               0.0%             0


                                                                               Other (please specify)
                                                                                                                 5



                                                                                 answered question               9


                                                                                  skipped question               3




4. Did you look at school websites while researching schools to send your child/children?


                                                                                            Response    Response
                                                                                             Percent     Count


                             Yes                                                               91.7%          11


                              No                                                                8.3%             1


                 Don't remember                                                                 0.0%             0


                                                                                 answered question            12


                                                                                  skipped question               0




                                                    2 of 11
5. If yes, choose the 3-4 most important categories of information you feel a school should have on its website:


                                                                                             Response     Response
                                                                                               Percent      Count

                             Tuition                                                             63.6%                7


                      Curriculum                                                                100.0%             11


            Awards/Accreditations                                                                27.3%                3


                    School culture                                                               63.6%                7


  Special educational opportunities                                                              27.3%                3


                          Athletics                                                              18.2%                2


                 Faculty and staff                                                               63.6%                7


          Extracurricular activities                                                              0.0%                0


                               Arts                                                              18.2%                2


                                                                                          Other feature
                                                                                                                      2



                                                                                    answered question              11


                                                                                     skipped question                 1




6. Please provide a brief description of the image you feel the school is trying to convey through its website. For
example, is the emphasis on a competitive environment, athletics, teamwork, discipline etc.?


                                                                                                          Response
                                                                                                            Count

                                                                                                                   12


                                                                                    answered question              12


                                                                                     skipped question                 0




                                                      3 of 11
7. Does this message appeal to you? Why or why not?


                                                                                           Response     Response
                                                                                             Percent      Count


                              Yes                                                               58.3%              7


                               No                                                               41.7%              5


                                                                                           Comments
                                                                                                                   10



                                                                                  answered question                12


                                                                                    skipped question               0




8. How easy was it to navigate the Barrie School website and find the information that was important to you as a
parent?


                                                                                           Response     Response
                                                                                             Percent      Count


                       Very easy                                                                66.7%              8


                     Fairly easy                                                                33.3%              4


               Somewhat difficult                                                                0.0%              0


                    Very difficult                                                               0.0%              0


                                                                                  answered question                12


                                                                                    skipped question               0




9. Did you find all of the information you were looking for?


                                                                                           Response     Response
                                                                                             Percent      Count


                              Yes                                                               58.3%              7


                               No                                                               41.7%              5


                                                                                  answered question                12


                                                                                    skipped question               0




                                                     4 of 11
10. If you did not easily find the information that was important to you, please tell us what information you were
looking for that you did not find, or had difficulty finding.


                                                                                                           Response
                                                                                                            Count

                                                                                                                     7


                                                                                    answered question                7


                                                                                     skipped question                5




11. Is there a consistency in the school's message and image on the website and in the viewbook?


                                                                                             Response      Response
                                                                                               Percent      Count


                               Yes                                                                66.7%              8


                                No                                                                16.7%              2


           Don't know/couldn't tell                                                               16.7%              2


                                                                                    answered question                12


                                                                                     skipped question                0




12. Does the Barrie School viewbook convey certain messages/values to you?


                                                                                             Response      Response
                                                                                               Percent      Count


                               Yes                                                                90.9%              10


                                No                                                                 9.1%              1


                                                                     If yes, what message/value is that?
                                                                                                                     8



                                                                                    answered question                11


                                                                                     skipped question                1




                                                       5 of 11
13. Do those message/values appeal to you?


                                                                                                 Response    Response
                                                                                                  Percent     Count


                              Yes                                                                   58.3%             7


                              No                                                                    41.7%             5


                                                                                        Why or why not?
                                                                                                                      8



                                                                                     answered question             12


                                                                                       skipped question               0




14. How easy is it to read and understand the Barrie School viewbook?


                                                                                                 Response    Response
                                                                                                  Percent     Count

                      Very easy                                                                     36.4%             4


                    Fairly easy                                                                     45.5%             5


                  Fairly difficult                                                                   9.1%             1


                   Very difficult                                                                    9.1%             1


                                                                                     answered question             11


                                                                                       skipped question               1




15. How would you rate the format/construction of the viewbook, 1 being least appealing, 5 being most
appealing?


                                                                                                   Rating    Response
                                        1           2             3          4           5
                                                                                                  Average     Count

                         Format      0.0% (0)   16.7% (2)    33.3% (4)   33.3% (4)   16.7% (2)        1.67         12


                                                        What suggestions would you have for improvement?
                                                                                                                      8



                                                                                     answered question             12


                                                                                       skipped question               0


                                                        6 of 11
16. Did you find all of the information you expected to find in the viewbook? If not, what other information would
have been helpful?


                                                                                               Response      Response
                                                                                                Percent       Count


                             Yes                                                                   72.7%              8


                             No                                                                    27.3%              3


                                                   If not, what other information would have been helpful?
                                                                                                                      6



                                                                                     answered question             11


                                                                                       skipped question               1




Page 1, Q3. How did you find out about the school your child/children attend(s)?

  1      Friend                                                                               Mar 28, 2011 7:15 AM

  2      mother's employer                                                                    Mar 28, 2011 9:19 AM

  3      Friends                                                                              Mar 29, 2011 11:44 AM

  4      Thru a friend                                                                        Mar 30, 2011 9:43 PM

  5      It's the one in our neighborhood                                                      Apr 7, 2011 6:10 PM




Page 1, Q5. If yes, choose the 3-4 most important categories of information you feel a school should have on its
website:

  1      higher education preparedness                                                        Mar 30, 2011 11:44 AM

  2      Faith based curriculum                                                               Mar 30, 2011 9:43 PM




                                                     7 of 11
Page 2, Q1. Please provide a brief description of the image you feel the school is trying to convey through its
website. For example, is the emphasis on a competitive environment, athletics, teamwork, discipline etc.?

  1      It seems like a competitive environment however it also seems like an               Mar 28, 2011 7:19 AM
         environment that is geared towards a very particular social class.

  2      I think the image Barrie School is trying to promote is that they subscriba to a    Mar 28, 2011 9:23 AM
         montessori approach to education.

  3      exclusive institution with high education standards                                Mar 29, 2011 11:45 AM

  4      experiential learning, individualistic approach                                     Mar 29, 2011 7:08 PM

  5      Emphasis on providing each student with the best possible learning environment      Mar 29, 2011 7:52 PM
         for that student's academic and personal development

  6      Seems like athletics, team, outdoors seem most important. It also seems to         Mar 30, 2011 11:47 AM
         emphasize teaching to learn in high level messaging.

  7      Social Conciousness                                                                 Mar 30, 2011 9:47 PM

  8      Looks like the image the school is trying to convey is diversity, excellent          Apr 5, 2011 6:29 AM
         education, and well grooming.

  9      I think the The Barrie School website emphasis is on independance, creativity        Apr 5, 2011 6:47 AM
         and self-learning.

 10      warm, collegiate, center of excellance, open to different styles of learning         Apr 5, 2011 9:44 AM

 11      A school that stresses EQ as well as IQ. Emphasis seems to be on project             Apr 7, 2011 6:21 PM
         based learning, world view. Seems to be a compelling alternative to normal
         public (and private) school education. Arts seem kind of weak.

 12      An image of diversity and free learning                                             Apr 15, 2011 4:35 AM




                                                           8 of 11
Page 2, Q2. Does this message appeal to you? Why or why not?

  1      I don't want raise an entitled child.                                                 Mar 28, 2011 7:19 AM

  2      I am not a believer in that approach to education.                                    Mar 28, 2011 9:23 AM

  3      It does but I would need for it to be back by compelling credentials to believe it.   Mar 29, 2011 11:45 AM

  4      Focuses on how each child learns                                                      Mar 29, 2011 7:52 PM

  5      Doesn't seem as focused and distinct as it could be.                                  Mar 30, 2011 11:47 AM

  6      maybe if it was based less on idea of political correctness                           Mar 30, 2011 9:47 PM

  7      I struggle with the idea that students pick the areas they are most interested in      Apr 5, 2011 6:47 AM
         learning. While I think creativity and independanc are important, they should not
         be at the center of education.

  8      it says to me that my son will be welcomed and accepted, and will earn a great         Apr 5, 2011 9:44 AM
         education

  9      Because I'm a big believer in project based learning that stress things like           Apr 7, 2011 6:21 PM
         problem solving, making things, creative as well as critical thinking and good ol'
         fashioned collaboration.

 10      It works                                                                              Apr 15, 2011 4:35 AM




Page 2, Q5. If you did not easily find the information that was important to you, please tell us what information
you were looking for that you did not find, or had difficulty finding.

  1      More of the culture. Is there an emphasis on community service and teaching           Mar 28, 2011 7:19 AM
         students not just the academics but social consciousness.

  2      I do not think they had a strong description of curriculum.                           Mar 28, 2011 9:23 AM

  3      Information on student achievements and teacher qualifications.                       Mar 29, 2011 11:45 AM

  4      Overall, the navigation was exceptional. It was the content (both text and visual)    Mar 30, 2011 11:47 AM
         once I got to some places that seemed thin.

  5      Most information was easily accessible; however, I could find no information           Apr 5, 2011 6:29 AM
         listing core school (class) hours.

  6      I was interetse din finding exact class/grade sizes and total student body size.       Apr 5, 2011 6:47 AM
         As well, I wanted to know the student/teacher ratio.

  7      I found the top level menu kind of confusing. Is the Montessori institute separate     Apr 7, 2011 6:21 PM
         or is it the program for the lower grades. Unclear. Also, to much content on the
         site. I had to wade through a lot of options and content to find the meaty parts I
         was looking for: Tuition, Philosophy, Teacher Profiles, Accolades, Culture




                                                        9 of 11
Page 3, Q2. Does the Barrie School viewbook convey certain messages/values to you?

  1     message of educating children holistically                                      Mar 28, 2011 9:30 AM

  2     Did not see the viewbook                                                        Mar 29, 2011 11:47 AM

  3     We care about the all-around development of each child                          Mar 29, 2011 7:57 PM

  4     The idea of teaching how to learn.                                              Mar 30, 2011 11:52 AM

  5     The message of individuality and making the most of that through education.      Apr 5, 2011 6:50 AM

  6     warmth, excitement, core values for learning                                     Apr 5, 2011 9:47 AM

  7     Same as what I wrote for website                                                 Apr 7, 2011 6:24 PM

  8     It is a solid educational institution                                           Apr 15, 2011 4:36 AM




Page 3, Q3. Do those message/values appeal to you?

  1     Yes and no. I want to hear more about curriculum                                Mar 28, 2011 9:30 AM

  2     Did not see the viewbook                                                        Mar 29, 2011 11:47 AM

  3     Academics are important but so is personal development                          Mar 29, 2011 7:57 PM

  4     I question how distincltly unique this is campared to other similar schools.    Mar 30, 2011 11:52 AM

  5     The viewbook seemed mostly to be comprised of "fluff" and offered little hard    Apr 5, 2011 6:32 AM
        data.

  6     Well, yes and no. I think the message of individuality is imporatant, but it     Apr 5, 2011 6:50 AM
        shouldn't be the center of education.

  7     these are the things i expect my son to experience                               Apr 5, 2011 9:47 AM

  8     Same as website.                                                                 Apr 7, 2011 6:24 PM




                                                       10 of 11
Page 3, Q5. How would you rate the format/construction of the viewbook, 1 being least appealing, 5 being most
appealing?

  1      I would not have individual cards. Put what they want to convey as being most          Mar 28, 2011 9:30 AM
         important, first.

  2      Did not see the viewbook                                                               Mar 29, 2011 11:47 AM

  3      only viewed the PDF so tough to give full commentary                                   Mar 29, 2011 7:09 PM

  4      there is no reason to NOT have a beginning, middle and end. It is a process by         Mar 30, 2011 11:52 AM
         which we learn of the school, and it should motivate one to act (apply or visit) in
         the end.

  5      I liked the focus on values, but adding statistics to back up claims would be           Apr 5, 2011 6:32 AM
         helpful.

  6      It's hard to tell with the PDF file                                                     Apr 5, 2011 6:50 AM

  7      i viewed the pdf...i think i would give it a higher rating if i were to look at the     Apr 5, 2011 9:47 AM
         actual book. the pdf was grainy, some words were cut off, etc.

  8      None. Very nice. At this point I'm looking for an impression. I'll want to go to the    Apr 7, 2011 6:24 PM
         school and speak to people for the important stuff.




Page 3, Q6. Did you find all of the information you expected to find in the viewbook? If not, what other
information would have been helpful?

  1      tuition, staff/student ratio, course offerings, class sizes                            Mar 28, 2011 9:30 AM

  2      Did not see the viewbook                                                               Mar 29, 2011 11:47 AM

  3      More of the specifics found on the website.                                            Mar 30, 2011 11:52 AM

  4      Statistics, including demographics, test scores, graduation rates, etc.                 Apr 5, 2011 6:32 AM

  5      i actually wasn't looking for any specific information...i viewed it as an              Apr 5, 2011 9:47 AM
         introduction to the school

  6      I was only looking to get a feel for the school and if it matched my values on          Apr 7, 2011 6:24 PM
         education. I can usually tell that from a few words and images.




                                                          11 of 11
Barrie School
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Barrie School
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Barrie School

  • 1. Barrie School Website and Viewbook Strategies for Greater Impact The Johns Hopkins Carey Business School Nigel Assam Marketing Capstone, Spring 2011 Emilie Bonano Blair Johnson Chi-Wen Cheng May 11, 2011 Mark Grutkowski
  • 2. Barrie School Acquisition and Development Lifecycle 1. Awareness 1. Affirmation 1. Retention Reinforce decision during • Increase retention rate 2. Familiarity 1st year 2. Growth 3. Consideration Focus on differentiation • Attract siblings and happy kids • Build connection with entire family 4. Evaluation 3. Evangelism • Increase referrals 5. Conversion/Acquisition 1. Awareness Build awareness for Barrie School Name 2. Familiarity Ensure that Barrie’s story is known and has a positive perception 3. Consideration Increase number of qualified inquiries 4. Evaluation Increase number of qualified applications 5. Conversion/Acquisition Increase number of contracts 2
  • 3. Scope and Methodology 1. Awareness • Demographic analysis of greater community in order to focus messaging (NAIS website) 2. Familiarity • Conducted both quantitative and qualitative 3. Consideration research on website and viewbook Surveyed parents on behaviors and attitudes 12 Parents – consistent with other studies (Lynn University 4. Evaluation Website, 2010) Supported secondary research on the topic (Brown University) 5. Conversion/Acquisition Compared competitor websites and viewbooks to Barrie 3
  • 4. Recommendations Findings Awareness: Build awareness for Barrie School Name Website: Include and reposition key information in viewbook and on website • Some key information difficult to find Physical environment Class size and teacher/student ratio Familiarity: Ensure that Barrie’s story is known with a positive perception School and faculty awards/accolades Viewbook Shape messaging around recognition, awards, achievements and campus environment • Missing hard facts • Parents feel lost in its structure Consideration: Increase number of qualified inquiries • Website and viewbook are visually Enhanced website and viewbook experience aimed at increasing campus visits appealing Provide consistent message Convey school culture and philosophy Evaluation: Increase number of qualified applications and contracts • Average household income to Prominence of school, student and alumni achievements will enhance the reputation increase by 23% by 2015 to $150,000 Conversion/Acquisition: Increase number of contracts • Average school aged population to grow by 2.8% by 2015 to 48,000 4
  • 5. Agenda • Industry Analysis Demographic Data Survey Data Analysis • Competitive Analysis Website Analysis Viewbook Analysis • Recommendations Strategy • Appendix 5
  • 7. Barrie School Target Market • Montgomery County • Prince George’s County Hyattsville Beltsville College Park Laurel Greenbelt • Washington DC 20012 • Howard County Highland
  • 8. Montgomery, Howard and D.C. Current and Projected Household Income Montgomery County • Middle to upper middle-class of income earners. $200,000 • Currently, the median income in Montgomery $180,000 County is $96,402.00. This is expected to rise $160,000 almost 13% in 2015 to $108,787.00 $140,000 $120,000 • The average household income, $134,441.00, is $100,000 expected to rise almost 29% to $173,405.00. $80,000 • In Highland, Howard County, the average income is $60,000 $207,619.00, which is expected to rise by 41% to $40,000 $293,482.00 by 2015. $20,000 $0 Montgomery County Median Income Montgomery County Average Income 2010 2015 Washington D.C. Howard County 160,000 350,000 140,000 300,000 120,000 250,000 100,000 200,000 80,000 150,000 60,000 100,000 40,000 50,000 20,000 0 0 Median Income Average Income Median Income  Average Income 8
  • 9. PG County Current and Projected Household Income 120,000 Average Household Income 100,000 80,000 • For the five cities in Prince George’s County that were chosen, the average 60,000 income is $74,878.20, which is expected to rise an average of 18% in 2015 to $88,879.80. 40,000 20,000 0 Hyattsville Beltsville College Park Laurel Greenbelt Median Household Income 2010 2015 90,000 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 Hyattsville Beltsville College Park Laurel Greenbelt 2010 2015 9
  • 10. Montgomery and PG Counties Current and Projected Population Montgomery County 300,000 250,000 • The school-aged population in Montgomery 200,000 County is currently 247,322 and this is predicted to rise almost 7% to 263,894 by 2015. 150,000 100,000 50,000 0 Households with School Aged population Households with School‐aged population 0‐17 2010 2015 6,000 Prince George's County 5,000 4,000 • In the Prince George’s County cities we looked at, the average number of the school-aged 3,000 population is 4,050 and is expected to rise only .2% to 4,067 in 2015. 2,000 1,000 0 Hyattsville Beltsville College Park Laurel Greenbelt 10
  • 11. Howard County and D.C. Current and Projected Population 1200 Howard County 1000 800 600 • In Highland, Howard County the number of school-aged population is 996 and is expected to rise 0.1% to 997 by 2015. 400 200 0 Households w/School‐aged Population School‐aged Population 0‐17 2010 2015 2,500 Washington D.C. 2,000 1,500 1,000 500 0 Households w/School‐aged Population School‐aged Population 0‐17 2010 2015 11
  • 12. Demographically Targeted Online Advertising Prince George’s Suite Washington Parent: • Average readership income is $125,000/yr • 97% are female • 60% are between the ages of 30 and 39 Washingtonian • 56% have incomes over $100,000 • Mean subscriber income is $185,000/yr • 90% have a college degree • Educated with college degrees • 43% have masters or other post-graduate degrees • More than ½ of readers are women and most of them work • 68% work outside the home • Most readers are homeowners Bethesda Magazine Washington Life • Average income of readership is $223,000. • Average income of readership $350,000/yr • Gender percentage of readership is 52% female and 48% male • Average readership age is 38 • College graduates • Average readership home value is $1.5 million 12
  • 13. Washington Post Digital Advertising Education Section  Answer Sheet Blog Afternoon Buzz Email Front 13
  • 14. Washington Post Online Advertising Option 1 $15,000 • Ad Size 300 x 250 • Placement in Education Section Front Fixed Position for 3weeks (1 week per month) with expected total of 52,000 impressions • Run of Site Media Targeted to DC DMA from Sep. 1 to Nov 30 with 751,986 impressions • Run of Site Media Targeted to Montgomery County from Sep. 1 to Nov. 30 with 88,605 impressions Option 2 $30,000 • Ad Size 300 x 250 • Placement in Education Section Front Fixed Position for 3weeks (one week per month) with expected total of 52,000 impressions • Answer Sheet Blog Fixed Position for 1 week, 20,000 impressions • Afternoon Buzz E-mail Sponsorships, 10 E-mails with 245,000 • Run of Site Media Targeted to DC DMA from Sep. 1 to Nov 30 with 1,279,061 impressions • Run of Site Media Targeted to Montgomery County from Sep. 1 to Nov. 30 with 162,271 impressions 14
  • 16. Survey Results: Participants • Philadelphia, Pittsburgh, Baltimore, Maryland suburbs • School-aged children (2-17) • 68% attend private school • Professions include designers, marketing executives, CEO, private school administrator and web company executives • Income $100,000 - $300,000 16
  • 17. Survey Results: Secondary Research Corroboration Why Providence Parents Send Their Children to Private Schools, and What Would Bring Them Back Brown University, 2001 • Survey of 423 private school parents in Providence, RI • Most important factors in decisions to send children to private schools Teacher quality – 90% Personal attention – 89% Child safety – 86% Academic reputation – 84% Our Survey for the Barrie School • 58% found what they were looking for • Information parents wanted, couldn't find (easily) on Barrie website: Teacher qualifications Student achievements Curriculum Class size, teacher-student ratio Environment 17
  • 18. Survey Results: Parent Opinions The Most Important Categories of Information to Include on a Web Site 12 10 8 6 4 2 0 Curriculum Tuition Awards, School Culture Special Athletics Faculty, Staff Arts Accreditations Educational Informaiton Opportunities 18
  • 19. Survey Results: Parent Opinions • Please provide a brief description of the image you feel the school is trying to convey through its website: Exclusive institution Experiential learning Diversity and free learning Independence, creativity and self-learning Open to different styles of learning Does the Message Appeal to You? No Yes 0% 10% 20% 30% 40% 50% 60% 70% It would, but I need for it to be backed up by compelling credentials Doesn't seem as focused and distinct as it could be While creativity and independence are important, they should not be at the center of education School philosophy based on political correctness 19
  • 20. Online Survey Results: Viewbook Structure • Some prefer a more narrative approach (beginning, middle, end) • 70% found all of the information they expected • 30% wanted more data 20
  • 22. Competitor Web Analysis Summary • Dr. Alice Christie’s School Website Evaluation Rubric • Barrie website is comparable to competitors, minor tweaks needed Barrie School Website Rating: 3.42 Competitor Website Ratings: 3.47 Developing trending towards Exemplary Developing trending towards Exemplary Visually engaging with effective visual messaging Georgetown Day School: 3.67 Thoroughly informational The Sheridan School: 3.42 “Experience Learning” – strong school message Charles E. Smith Jewish Day School: 3.33 22
  • 23. The Barrie School Website Philosophy School Information Curriculum Audience Sensitivity Links Developing: 3 Exemplary: 4 Exemplary: 4 Exemplary: 4 Developing 2.5 Developing: 3 Philosophy: • School philosophy or mission stated and evident in content of web site • Academic standards evident • Links to policies and resources not provided • The school acceptable use policy not provided School Information: • Site is relevant to school community • Location and type of school are provided in text and visually • School personnel and their contact information provided • Information such as the school calendar provided • Some school policies provided Curriculum • Exemplifies best practices of technology use in education • Full description of curriculum provided • Full description of Special Programs provided • Full description of extracurricular activities provided • Unique characteristics of the school suggested Audience • Site addresses needs and interests of community members, parents, students, and teachers • Site includes students' work • Site features students' and teachers' classroom activities and projects Sensitivity • Site addresses sensitivity to cultural diversity • Site addresses little or no sensitivity to language needs • Site addresses little or no sensitivity to special needs Links • Site provides some educational links for students • Site provides some links for parents • Site provides some links for teachers 23
  • 24. Georgetown Day School Website Philosophy School Information Curriculum Audience Sensitivity Links Developing: 3 Exemplary: 4.5 Exemplary: 4 Exemplary: 4 Developing 2.5 Exemplary: 4 • School philosophy or • Site is relevant to the • Exemplifies best • Site addresses needs • Site addresses • Site provides variety mission stated and school community practices of and interests of sensitivity to cultural of relevant evident in content of • Location and type of technology use in community members, diversity educational links for website school are provided in education parents, students, and • Site addresses little or students • Academic standards text and visually • Full description of teachers no sensitivity to • Site provides variety evident • School personnel and curriculum provided • Site includes students’ language needs of relevant links for • Links to district policies their contact info are • Limited description of work • Site addresses little or parents and resources not provided Special Programs • Site includes students’ no sensitivity to provided • Info such as school provided and teachers’ special needs • The school acceptable calendar is provided • Full description of classroom activities use policy is provided • Some school policies are extracurricular and projects provided activities provided • Unique characteristics of school suggested 24
  • 25. The Sheridan School Website Philosophy School Information Curriculum Audience Sensitivity Links Developing: 3 Exemplary: 4 Exemplary: 4 Exemplary: 4 Developing 2.5 Developing: 3 Philosophy: • School philosophy or mission stated and evident in content of web site • Academic standards evident • Links to policies and resources not provided • The school acceptable use policy not provided School Information: • Site is relevant to school community • Location and type of school are provided in text and visually • School personnel and their contact information provided • Information such as the school calendar provided • Some school policies provided Curriculum • Suggests best practices of technology use in education • Full description of curriculum provided • Full description of Special Programs provided • Full description of extracurricular activities provided • Unique characteristics of the school suggested Audience • Site addresses needs and interests of community members, parents, students, and teachers • Site includes students' work • Site features students' and teachers' classroom activities and projects Sensitivity • Site addresses sensitivity to cultural diversity • Site addresses little or no sensitivity to language needs • Site addresses little or no sensitivity to special needs Links • Site provides some educational links for students • Site provides some links for parents • Site provides some links for teachers 25
  • 26. Charles E Smith Jewish Day School Website Philosophy School Information Curriculum Audience Sensitivity Links Developing: 3 Exemplary: 4 Exemplary: 5 Exemplary: 4 Developing 3 Emerging: 1 Philosophy: • School philosophy or mission stated and evident in content of web site • Academic standards stated and consistent with state standards • Links to policies and resources not provided • The school acceptable use policy not provided School Information: • Site is relevant to school community • Location and type of school are provided in text and visually • School personnel and their contact information provided • Information such as the school calendar provided • Some school policies provided Curriculum • Exemplifies best practices of technology use in education • Full description of curriculum provided • Full description of Special Programs provided • Full description of extracurricular activities provided • Unique characteristics of the school are clearly evident Audience • Site addresses needs and interests of community members, parents, students, and teachers • Site includes students' work • Site features students' and teachers' classroom activities and projects Sensitivity • Site addresses some sensitivity to cultural diversity • Site addresses sensitivity to language needs • Site addresses some sensitivity to special needs Links • Site provides few or no educational links for students • Site provides few or no links for parents • Site provides few or no for teachers 26
  • 28. Let Students Tell Their Stories… 28
  • 29. Competitor Viewbook Summary • Features of Viewbook Most are in book format and strong features such as story-telling and visually appealing photos of parents, teachers, students, and community Clear mission statement and consistent image and message Include curriculum and special program information Location and type of school are provided in text and visually School contact information is provided • Modified Evaluation: Barrie School Viewbook Rating: 3.4 • Card format is special • Visually appealing but photos and content don’t match • Lack of hard data and focus • Modified Evaluation: Competitor Viewbook Ratings: 3.7 • The Sheridan School: 3.4 • Sandy Spring Friends School: 3.8 • The Laurel School: 3.9 29
  • 30. The Barrie School Viewbook Philosophy School Information Curriculum Audience Sensitivity Exemplary: 4 Exemplary: 4 Developing: 3 Exemplary: 4 Developing: 2 Philosophy: • School philosophy or mission is stated and evident in viewbook • Academic standards are evident but scattering School Information: • Viewbook is somewhat relevant to school community • Location and type of school are provided in text and visually • School contact information and some school policies are provided Curriculum • Limited description of curriculum is provided • Limited description of Special Programs is provided • Limited description of extracurricular activities is provided • Unique characteristics of the school are stated Audience • Viewbook addresses some needs and interests of community members, parents, students, and teachers • Viewbook featured students’ work, classroom activities and projects in a visually appealing way but didn’t state in text Sensitivity • Viewbook addresses some sensitivity to cultural diversity • Viewbook addresses little or no sensitivity to language needs • Viewbook addresses little or no sensitivity to special needs 30
  • 31. The Sheridan School Viewbook Philosophy School Information Curriculum Audience Sensitivity Developing: 3 Exemplary: 4 Exemplary: 4 Exemplary: 4 Developing: 2 Philosophy: • School philosophy or mission is stated and evident in viewbook • Academic standards are stated School Information: • Viewbook is somewhat relevant to school community • Location and type of school are provided in text and visually • School contact information and some school policies are provided Curriculum • Full description of curriculum is provided • Full description of Special Programs is provided • Full description of extracurricular activities is provided • Unique characteristics of the school are evident Audience • Viewbook addresses some needs and interests of community members, parents, students, and teachers • Viewbook featured students’ work, classroom activities and projects in a visually appealing way Sensitivity • Viewbook addresses some sensitivity to cultural diversity • Viewbook addresses little or no sensitivity to language needs • Viewbook addresses little or no sensitivity to special needs 31
  • 32. Sandy Springs Friends School Viewbook Philosophy School Information Curriculum Audience Sensitivity Exemplary: 4 Exemplary: 4 Exemplary: 4 Exemplary: 4 Developing: 3 Philosophy: • School philosophy or mission is stated and evident in viewbook • Academic standards are evident School Information: • Viewbook is relevant to school community • Location and type of school are provided in text and visually • School contact information and some school policies are provided Curriculum • Full description of curriculum is provided • Full description of Special Programs is provided • Full description of extracurricular activities is provided • Unique characteristics of the school are evident Audience • Viewbook addresses needs and interests of community members, parents, students, and teachers • Viewbook featured students’ work, classroom activities and projects in a visually appealing way Sensitivity • Viewbook addresses some sensitivity to cultural diversity • Viewbook addresses some sensitivity to language needs • Viewbook addresses some sensitivity to special needs 32
  • 33. The Laurel School Viewbook Philosophy School Information Curriculum Audience Sensitivity Exemplary: 5 Exemplary: 4 Exemplary: 4.5 Exemplary: 4 Developing: 2 Philosophy: • School philosophy or mission is stated and evident in viewbook • Academic standards are evident School Information: • Viewbook is somewhat relevant to school community • Location and type of school are provided in text and visually • School contact information and some school policies are provided Curriculum • Full description of curriculum is provided • Full description of Special Programs is provided • Full description of extracurricular activities is provided • Unique characteristics of the school are evident and visually appealing Audience • Viewbook addresses needs and interests of community members, parents, students, and teachers • Viewbook featured students’ work, classroom activities and projects in a visually appealing way Sensitivity • Viewbook addresses some sensitivity to cultural diversity • Viewbook addresses little or no sensitivity to language needs • Viewbook addresses little or no sensitivity to special needs 33
  • 35. Barrie School IFE-EFE Analysis Model IFE – Internal Factors EFE – External Factors Strengths Weight Rating Score Opportunities Weight Rating Score Lower and middle school perception .15 4 .60 Social networking .15 4 .60 Conveyed Image .15 3 .45 Web ads .05 4 .20 Quality .10 3 .30 Growing population .10 3 .30 Project-focused .05 3 .15 Growing income .10 4 .40 Individualistic .10 4 .40 Diverse population .05 3 .15 Weaknesses Weight Rating Score Threats Weight Rating Score Lacks perceived credibility .10 1 .10 Other influencers .075 2 .15 High School perception .15 1 .15 Public Schools .15 1 .15 Elitist perception .05 2 .10 Private Schools .15 1 .15 Price .10 1 .10 Larger High School experience .125 1 .125 Educational approach .05 2 .10 Economic uncertainty .05 2 .10 TOTAL 1 2.45 TOTAL 1 2.32 35
  • 36. Barrie School IE Model 4.0 Grow And Build Hold And Maintain EFE 2.32 Harvest And Divest 1.0 4.0 1.0 IFE 2.45 36
  • 37. Website and Viewbook Recommendations Website Tactics Viewbook Tactics • Emphasize teacher, school quality up front • More narrative structure (beginning, middle, end) • School recognitions, awards • Correlation between photos and copy • Teacher, faculty profiles, accolades • Add more data – teacher-student ratio, curriculum • Emphasize student achievement up front • More focus on student and alumni achievements • College placements • School-wide awards, accolades and achievements • Awards • Additional imagery of Barrie environment, horses, • Alumni recognitions buildings, grounds • Social media push • Parent chat room • Feature Facebook and Twitter buttons, news feed • Add language option button • More prominent information on class size, ratios • Additional imagery of Barrie environment, horses, buildings, grounds 37
  • 39. References • Lynn university website. (2010). Retrieved from http://www.userinsight.com/clients/client- success-stories/lynn-university-website/ • West, D. (2001). Why providence parents send their children to private schools and what would bring them back. Unpublished raw data, Taubman Center for Public Policy, Brown University, Providence, Rhode Island. Retrieved from http://www.brown.edu/Departments/Taubman_Center/polls/PrivSchParents.html 39
  • 40. Prince George’s County Diversity 2010 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 Hyattsville Beltsville College Park Laurel Greenbelt White Black Asian Other 2015 (Projected) 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 Hyattsville Beltsville College Park Laurel Greenbelt White Black Asian Other 40
  • 41. K-12 School Web Site Evaluation Rubric Exemplary (5 or 4) Developing (3 or 2) Emerging (1 or 0) •School philosophy or mission is stated and evident in •School philosophy or mission is stated, but is •School philosophy or mission is not present and is not content of web site inconsistent with content of web site reflected in the content of the site Philosophy •Academic standards are stated and are consistent with •Academic standards or state standards are evident •Neither academic standards nor state standards are state standards •Limited links to district policies and resources are listed •Links to district policies and resources are provided provided •Links to district policies and resources are not provided •The school Acceptable Use Policy is clearly stated for •The school Acceptable Use Policy is provided •The school Acceptable Use Policy is not provided students, parents and teachers •Site is relevant to the school community •Site is somewhat relevant to the school community •Site is not relevant to the school community School Information •Location and type of school are provided in text and •Location and type of school are stated •Location and type of school are not listed visually •Some school personnel and their contact information •School personnel and their contact information are not •School personnel and their contact information are are provided provided provided •Minimal school information is provided •Little or no school information is provided •Information such as the school calendar and lunch •Some school policies are provided •School policies are not provided menus is provided •School policies (for example, attendance, discipline, or grading) are provided •Exemplifies best practices of technology use in •Suggests best practices of technology use in education •Does not mention best practices of technology use in education education Curriculum •A limited description of curriculum is provided •A full description of curriculum is provided •A limited description of Special Programs is provided •A description of curriculum is not provided •A full description of Special Programs is provided •A limited description of extracurricular activities is •A description of Special Programs is not provided •A full description of extracurricular activities is provided provided •A description of extracurricular activities is not •Unique characteristic of the school are clearly evident •Unique characteristic of the school are suggested provided •Unique characteristic of the school are not evident •Site addresses needs and interests of community •Site addresses needs and interests of some, but not all •Site does not address needs and interests of community Audience members, parents, students, and teachers audiences members, parents, students, and teachers •Site features students' work •Site includes students' work •Site does not include students' work •Site features students' and teachers' classroom activities •Site includes students' and teachers' classroom activities •Site does not include classroom activities or projects and projects and projects Sensitivity •Site addresses sensitivity to cultural diversity •Site addresses some sensitivity to cultural diversity •Site addresses little or no sensitivity to cultural diversity •Site addresses sensitivity to language needs •Site addresses some sensitivity to language needs •Site addresses little or no sensitivity to language needs •Site addresses sensitivity to special needs •Site addresses some sensitivity to special needs •Site addresses little or no sensitivity to special needs •Site provides a variety of relevant educational links for •Site provides some educational links for students •Site provides few or no educational links for students Links students •Site provides some links for parents •Site provides few or no links for parents •Site provides a variety of relevant links for parents •Site provides some links for teachers •Site provides few or no links for teachers •Site provides a variety of relevant links for teachers Source: alicechristie.org 41
  • 42. Barrie Website/Viewbook Survey 1. How old is/are your child/children? Response Response Percent Count 2-5 33.3% 4 6-10 66.7% 8 11-13 16.7% 2 14-17+ 16.7% 2 answered question 12 skipped question 0 2. 2. Is/are your child/children enrolled in a public or private school/pre-school? Response Response Percent Count Public 41.7% 5 Private 66.7% 8 answered question 12 skipped question 0 1 of 11
  • 43. 3. How did you find out about the school your child/children attend(s)? Response Response Percent Count Word of mouth 77.8% 7 Family attendance 11.1% 1 Advertisement (radio, TV) 0.0% 0 Web search 33.3% 3 Billboard 0.0% 0 Print Ad 0.0% 0 Other (please specify) 5 answered question 9 skipped question 3 4. Did you look at school websites while researching schools to send your child/children? Response Response Percent Count Yes 91.7% 11 No 8.3% 1 Don't remember 0.0% 0 answered question 12 skipped question 0 2 of 11
  • 44. 5. If yes, choose the 3-4 most important categories of information you feel a school should have on its website: Response Response Percent Count Tuition 63.6% 7 Curriculum 100.0% 11 Awards/Accreditations 27.3% 3 School culture 63.6% 7 Special educational opportunities 27.3% 3 Athletics 18.2% 2 Faculty and staff 63.6% 7 Extracurricular activities 0.0% 0 Arts 18.2% 2 Other feature 2 answered question 11 skipped question 1 6. Please provide a brief description of the image you feel the school is trying to convey through its website. For example, is the emphasis on a competitive environment, athletics, teamwork, discipline etc.? Response Count 12 answered question 12 skipped question 0 3 of 11
  • 45. 7. Does this message appeal to you? Why or why not? Response Response Percent Count Yes 58.3% 7 No 41.7% 5 Comments 10 answered question 12 skipped question 0 8. How easy was it to navigate the Barrie School website and find the information that was important to you as a parent? Response Response Percent Count Very easy 66.7% 8 Fairly easy 33.3% 4 Somewhat difficult 0.0% 0 Very difficult 0.0% 0 answered question 12 skipped question 0 9. Did you find all of the information you were looking for? Response Response Percent Count Yes 58.3% 7 No 41.7% 5 answered question 12 skipped question 0 4 of 11
  • 46. 10. If you did not easily find the information that was important to you, please tell us what information you were looking for that you did not find, or had difficulty finding. Response Count 7 answered question 7 skipped question 5 11. Is there a consistency in the school's message and image on the website and in the viewbook? Response Response Percent Count Yes 66.7% 8 No 16.7% 2 Don't know/couldn't tell 16.7% 2 answered question 12 skipped question 0 12. Does the Barrie School viewbook convey certain messages/values to you? Response Response Percent Count Yes 90.9% 10 No 9.1% 1 If yes, what message/value is that? 8 answered question 11 skipped question 1 5 of 11
  • 47. 13. Do those message/values appeal to you? Response Response Percent Count Yes 58.3% 7 No 41.7% 5 Why or why not? 8 answered question 12 skipped question 0 14. How easy is it to read and understand the Barrie School viewbook? Response Response Percent Count Very easy 36.4% 4 Fairly easy 45.5% 5 Fairly difficult 9.1% 1 Very difficult 9.1% 1 answered question 11 skipped question 1 15. How would you rate the format/construction of the viewbook, 1 being least appealing, 5 being most appealing? Rating Response 1 2 3 4 5 Average Count Format 0.0% (0) 16.7% (2) 33.3% (4) 33.3% (4) 16.7% (2) 1.67 12 What suggestions would you have for improvement? 8 answered question 12 skipped question 0 6 of 11
  • 48. 16. Did you find all of the information you expected to find in the viewbook? If not, what other information would have been helpful? Response Response Percent Count Yes 72.7% 8 No 27.3% 3 If not, what other information would have been helpful? 6 answered question 11 skipped question 1 Page 1, Q3. How did you find out about the school your child/children attend(s)? 1 Friend Mar 28, 2011 7:15 AM 2 mother's employer Mar 28, 2011 9:19 AM 3 Friends Mar 29, 2011 11:44 AM 4 Thru a friend Mar 30, 2011 9:43 PM 5 It's the one in our neighborhood Apr 7, 2011 6:10 PM Page 1, Q5. If yes, choose the 3-4 most important categories of information you feel a school should have on its website: 1 higher education preparedness Mar 30, 2011 11:44 AM 2 Faith based curriculum Mar 30, 2011 9:43 PM 7 of 11
  • 49. Page 2, Q1. Please provide a brief description of the image you feel the school is trying to convey through its website. For example, is the emphasis on a competitive environment, athletics, teamwork, discipline etc.? 1 It seems like a competitive environment however it also seems like an Mar 28, 2011 7:19 AM environment that is geared towards a very particular social class. 2 I think the image Barrie School is trying to promote is that they subscriba to a Mar 28, 2011 9:23 AM montessori approach to education. 3 exclusive institution with high education standards Mar 29, 2011 11:45 AM 4 experiential learning, individualistic approach Mar 29, 2011 7:08 PM 5 Emphasis on providing each student with the best possible learning environment Mar 29, 2011 7:52 PM for that student's academic and personal development 6 Seems like athletics, team, outdoors seem most important. It also seems to Mar 30, 2011 11:47 AM emphasize teaching to learn in high level messaging. 7 Social Conciousness Mar 30, 2011 9:47 PM 8 Looks like the image the school is trying to convey is diversity, excellent Apr 5, 2011 6:29 AM education, and well grooming. 9 I think the The Barrie School website emphasis is on independance, creativity Apr 5, 2011 6:47 AM and self-learning. 10 warm, collegiate, center of excellance, open to different styles of learning Apr 5, 2011 9:44 AM 11 A school that stresses EQ as well as IQ. Emphasis seems to be on project Apr 7, 2011 6:21 PM based learning, world view. Seems to be a compelling alternative to normal public (and private) school education. Arts seem kind of weak. 12 An image of diversity and free learning Apr 15, 2011 4:35 AM 8 of 11
  • 50. Page 2, Q2. Does this message appeal to you? Why or why not? 1 I don't want raise an entitled child. Mar 28, 2011 7:19 AM 2 I am not a believer in that approach to education. Mar 28, 2011 9:23 AM 3 It does but I would need for it to be back by compelling credentials to believe it. Mar 29, 2011 11:45 AM 4 Focuses on how each child learns Mar 29, 2011 7:52 PM 5 Doesn't seem as focused and distinct as it could be. Mar 30, 2011 11:47 AM 6 maybe if it was based less on idea of political correctness Mar 30, 2011 9:47 PM 7 I struggle with the idea that students pick the areas they are most interested in Apr 5, 2011 6:47 AM learning. While I think creativity and independanc are important, they should not be at the center of education. 8 it says to me that my son will be welcomed and accepted, and will earn a great Apr 5, 2011 9:44 AM education 9 Because I'm a big believer in project based learning that stress things like Apr 7, 2011 6:21 PM problem solving, making things, creative as well as critical thinking and good ol' fashioned collaboration. 10 It works Apr 15, 2011 4:35 AM Page 2, Q5. If you did not easily find the information that was important to you, please tell us what information you were looking for that you did not find, or had difficulty finding. 1 More of the culture. Is there an emphasis on community service and teaching Mar 28, 2011 7:19 AM students not just the academics but social consciousness. 2 I do not think they had a strong description of curriculum. Mar 28, 2011 9:23 AM 3 Information on student achievements and teacher qualifications. Mar 29, 2011 11:45 AM 4 Overall, the navigation was exceptional. It was the content (both text and visual) Mar 30, 2011 11:47 AM once I got to some places that seemed thin. 5 Most information was easily accessible; however, I could find no information Apr 5, 2011 6:29 AM listing core school (class) hours. 6 I was interetse din finding exact class/grade sizes and total student body size. Apr 5, 2011 6:47 AM As well, I wanted to know the student/teacher ratio. 7 I found the top level menu kind of confusing. Is the Montessori institute separate Apr 7, 2011 6:21 PM or is it the program for the lower grades. Unclear. Also, to much content on the site. I had to wade through a lot of options and content to find the meaty parts I was looking for: Tuition, Philosophy, Teacher Profiles, Accolades, Culture 9 of 11
  • 51. Page 3, Q2. Does the Barrie School viewbook convey certain messages/values to you? 1 message of educating children holistically Mar 28, 2011 9:30 AM 2 Did not see the viewbook Mar 29, 2011 11:47 AM 3 We care about the all-around development of each child Mar 29, 2011 7:57 PM 4 The idea of teaching how to learn. Mar 30, 2011 11:52 AM 5 The message of individuality and making the most of that through education. Apr 5, 2011 6:50 AM 6 warmth, excitement, core values for learning Apr 5, 2011 9:47 AM 7 Same as what I wrote for website Apr 7, 2011 6:24 PM 8 It is a solid educational institution Apr 15, 2011 4:36 AM Page 3, Q3. Do those message/values appeal to you? 1 Yes and no. I want to hear more about curriculum Mar 28, 2011 9:30 AM 2 Did not see the viewbook Mar 29, 2011 11:47 AM 3 Academics are important but so is personal development Mar 29, 2011 7:57 PM 4 I question how distincltly unique this is campared to other similar schools. Mar 30, 2011 11:52 AM 5 The viewbook seemed mostly to be comprised of "fluff" and offered little hard Apr 5, 2011 6:32 AM data. 6 Well, yes and no. I think the message of individuality is imporatant, but it Apr 5, 2011 6:50 AM shouldn't be the center of education. 7 these are the things i expect my son to experience Apr 5, 2011 9:47 AM 8 Same as website. Apr 7, 2011 6:24 PM 10 of 11
  • 52. Page 3, Q5. How would you rate the format/construction of the viewbook, 1 being least appealing, 5 being most appealing? 1 I would not have individual cards. Put what they want to convey as being most Mar 28, 2011 9:30 AM important, first. 2 Did not see the viewbook Mar 29, 2011 11:47 AM 3 only viewed the PDF so tough to give full commentary Mar 29, 2011 7:09 PM 4 there is no reason to NOT have a beginning, middle and end. It is a process by Mar 30, 2011 11:52 AM which we learn of the school, and it should motivate one to act (apply or visit) in the end. 5 I liked the focus on values, but adding statistics to back up claims would be Apr 5, 2011 6:32 AM helpful. 6 It's hard to tell with the PDF file Apr 5, 2011 6:50 AM 7 i viewed the pdf...i think i would give it a higher rating if i were to look at the Apr 5, 2011 9:47 AM actual book. the pdf was grainy, some words were cut off, etc. 8 None. Very nice. At this point I'm looking for an impression. I'll want to go to the Apr 7, 2011 6:24 PM school and speak to people for the important stuff. Page 3, Q6. Did you find all of the information you expected to find in the viewbook? If not, what other information would have been helpful? 1 tuition, staff/student ratio, course offerings, class sizes Mar 28, 2011 9:30 AM 2 Did not see the viewbook Mar 29, 2011 11:47 AM 3 More of the specifics found on the website. Mar 30, 2011 11:52 AM 4 Statistics, including demographics, test scores, graduation rates, etc. Apr 5, 2011 6:32 AM 5 i actually wasn't looking for any specific information...i viewed it as an Apr 5, 2011 9:47 AM introduction to the school 6 I was only looking to get a feel for the school and if it matched my values on Apr 7, 2011 6:24 PM education. I can usually tell that from a few words and images. 11 of 11