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Staying social onlineUK Museums on the Web 2009<br />		         Denise Drake<br />	        Tower Hamlets Summer University...
Who I work for<br />What I do<br />Working with young people<br />Facing the future<br />Who I turn to<br />What I’ll cove...
Founded in 1995<br />26 staff<br />Based in East End of London<br />Free summer courses for 11- 25 year olds<br />	127 cou...
Summer Uni London<br /><ul><li>Summer Uni in all</li></ul>32 London boroughs<br /><ul><li>Summer 2009
2,846 courses
49, 593 course places
SUL Coordinator employed by each borough
Organises courses, tutors, venues, enrolments</li></ul>Commissioned in April 2006<br />
2 websites <br />NEW!       tumblr – blogs for       students<br />Encourage and support Coordinators in using SNS<br />Wh...
It works!<br />‘All because of these three weeks I have changed totally the way I think. I have found something I am good ...
Good days<br />
Bad days<br />
Do<br /><ul><li>be courteous, friendly, positive and upbeat
respond to questions/comments within 24 hours
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Staying social online

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Transcript of "Staying social online"

  1. 1. Staying social onlineUK Museums on the Web 2009<br /> Denise Drake<br /> Tower Hamlets Summer University<br />
  2. 2. Who I work for<br />What I do<br />Working with young people<br />Facing the future<br />Who I turn to<br />What I’ll cover<br />
  3. 3. Founded in 1995<br />26 staff<br />Based in East End of London<br />Free summer courses for 11- 25 year olds<br /> 127 courses<br /> 2,205 course places<br />Year-round projects<br />Job Ready<br />Music Space<br />Nang! magazine<br />What We Want! (www!)<br />Volunteer opportunities<br />Peer Motivators<br />Youth Ambassadors<br />Tower Hamlets Summer University<br />
  4. 4. Summer Uni London<br /><ul><li>Summer Uni in all</li></ul>32 London boroughs<br /><ul><li>Summer 2009
  5. 5. 2,846 courses
  6. 6. 49, 593 course places
  7. 7. SUL Coordinator employed by each borough
  8. 8. Organises courses, tutors, venues, enrolments</li></ul>Commissioned in April 2006<br />
  9. 9. 2 websites <br />NEW! tumblr – blogs for students<br />Encourage and support Coordinators in using SNS<br />What I do<br />
  10. 10. It works!<br />‘All because of these three weeks I have changed totally the way I think. I have found something I am good at, something I enjoy. As a result I want more’<br />Pani, 23<br />
  11. 11. Good days<br />
  12. 12. Bad days<br />
  13. 13. Do<br /><ul><li>be courteous, friendly, positive and upbeat
  14. 14. respond to questions/comments within 24 hours
  15. 15. ensure content is relevant and timely
  16. 16. expect the unexpected</li></ul>Don’t<br /><ul><li>forget who your audience is
  17. 17. remove negative comments
  18. 18. appear online out of office hours</li></ul>Ground rules<br />
  19. 19. Working with Young People online<br />Child protection issues<br /><ul><li>Don’t add under 18s as a ‘friend’
  20. 20. Be careful using images
  21. 21. Ensure online privacy</li></ul>Online behaviour<br /><ul><li>Young people love being online and seeing themselves online
  22. 22. Uninhibited, digital natives</li></li></ul><li>Being a magpie!<br />Other sectors:<br /><ul><li>Charities
  23. 23. Central government
  24. 24. Local government
  25. 25. Youth work</li></ul>Resources<br />Association of online community professionals <br /> Blogs, developers’ pages on social network sites<br /> Website, Facebook, twitter, iPhone app<br /> twitter<br />Keeping up to date<br />
  26. 26. Working with Local Authorities<br />
  27. 27. New brand and new name 2010<br />The future<br />
  28. 28. Denise Drake<br />denise.drake@summeruni.org<br />LinkedIn: Denise Drake <br />Twitter: niecieden <br /> SummerUni <br />Thank you!<br />
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