Staying social online

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  • 1. Staying social onlineUK Museums on the Web 2009
    Denise Drake
    Tower Hamlets Summer University
  • 2. Who I work for
    What I do
    Working with young people
    Facing the future
    Who I turn to
    What I’ll cover
  • 3. Founded in 1995
    26 staff
    Based in East End of London
    Free summer courses for 11- 25 year olds
    127 courses
    2,205 course places
    Year-round projects
    Job Ready
    Music Space
    Nang! magazine
    What We Want! (www!)
    Volunteer opportunities
    Peer Motivators
    Youth Ambassadors
    Tower Hamlets Summer University
  • 4. Summer Uni London
    • Summer Uni in all
    32 London boroughs
    • Summer 2009
    • 5. 2,846 courses
    • 6. 49, 593 course places
    • 7. SUL Coordinator employed by each borough
    • 8. Organises courses, tutors, venues, enrolments
    Commissioned in April 2006
  • 9. 2 websites
    NEW! tumblr – blogs for students
    Encourage and support Coordinators in using SNS
    What I do
  • 10. It works!
    ‘All because of these three weeks I have changed totally the way I think. I have found something I am good at, something I enjoy. As a result I want more’
    Pani, 23
  • 11. Good days
  • 12. Bad days
  • 13. Do
    • be courteous, friendly, positive and upbeat
    • 14. respond to questions/comments within 24 hours
    • 15. ensure content is relevant and timely
    • 16. expect the unexpected
    Don’t
    • forget who your audience is
    • 17. remove negative comments
    • 18. appear online out of office hours
    Ground rules
  • 19. Working with Young People online
    Child protection issues
    • Don’t add under 18s as a ‘friend’
    • 20. Be careful using images
    • 21. Ensure online privacy
    Online behaviour
    • Young people love being online and seeing themselves online
    • 22. Uninhibited, digital natives
  • Being a magpie!
    Other sectors:
    Resources
    Association of online community professionals
    Blogs, developers’ pages on social network sites
    Website, Facebook, twitter, iPhone app
    twitter
    Keeping up to date
  • 26. Working with Local Authorities
  • 27. New brand and new name 2010
    The future
  • 28. Denise Drake
    denise.drake@summeruni.org
    LinkedIn: Denise Drake
    Twitter: niecieden
    SummerUni
    Thank you!