Your SlideShare is downloading. ×
0
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Non-Verbal Communication
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Non-Verbal Communication

2,602

Published on

1 Comment
4 Likes
Statistics
Notes
No Downloads
Views
Total Views
2,602
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
0
Comments
1
Likes
4
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • Most of us go about our day-to-day lives having conversations with people without giving much thought to the ‘way’ we communicate. However during our work it’s as much about ‘how’ we portray ourselves when we communicate as it is about the message we are trying to get across. Your body language says far more about you than the words will ever do. In fact, research studies have estimated that perhaps as much as 55% of all communication is based upon what people see and not what they hear. So, let’s take a look at some of the most common aspects of body language and what it conveys about us.
  • Repeating - nodding your head when you say "yes," pointing when you give directionsSubstituting - shrugging your shoulders to mean "I don't know"Complementing - scratching your head when you're thinking, hanging your head when you're embarrassedAccenting - pointing when you criticizeRegulating - pausing when you want somebody else to speakContradicting - trying not to appear nervous during a job interview. Audiences put more emphasis on nonverbal cues than on words to decide whether speakers are honest.
  • Your WorkspaceKeep it Neat, Clean, and Free of ClutterDecorate with Diplomas, AwardsDiscourage Display of Personal ItemsNo Displays of Suggestive Sexual ContentClothing and Personal AppearanceFirst Impressions Based on StereotypesOur Culture Values and Rewards the Tall, Physically Fit, Appropriately Dressed, Well Groomed, and Physically Attractive
  • Transcript

    • 1. Non-Verbal Communication <br />Actions speak louder than words.<br />
    • 2. Group 10<br /><ul><li>Nikunj Desai – 09
    • 3. SujataJadhav – 14
    • 4. ChitraKhanolkar – 24
    • 5. SunitaMandal – 29
    • 6. NidhiSehgal – 45</li></li></ul><li>Contents<br />
    • 7. Non-Verbal Communication<br />“The most important thing is to hear what isn’t being said” <br />Peter Drucker<br />
    • 8. Functions of Non-Verbal Communication<br />Repetition<br />Contradiction<br />Substitution<br />Complementing<br />Accenting<br />
    • 9. Basic Characteristics of Non-Verbal Communication<br />
    • 10. Forms of Non-Verbal Communication<br />
    • 11. Forms of Non-Verbal Communication<br /><ul><li>Body Language
    • 12. Para Language
    • 13. Space Language
    • 14. Time Language
    • 15. Sign Language</li></li></ul><li>Body Language<br /><ul><li>Appearance
    • 16. Posture
    • 17. Gestures
    • 18. Eye contact
    • 19. Touch</li></li></ul><li>Para Language<br /><ul><li>Pitch
    • 20. Speed/Tempo
    • 21. Pause
    • 22. Soft or Loud
    • 23. Tone</li></li></ul><li>Space Language<br /><ul><li>Intimate Zone
    • 24. Personal
    • 25. Social
    • 26. Public</li></li></ul><li>Time Language<br /><ul><li>Time Management
    • 27. Planning
    • 28. Organizing
    • 29. Avoid time robbers</li></li></ul><li>Sign Language<br /><ul><li>Audio Signs
    • 30. Visual Signs& Symbols</li></li></ul><li>Problems of studying Non-Verbal communication<br />
    • 31. Problems of studying Non-Verbal communication<br /><ul><li>Nonverbal cues can be ambiguous
    • 32. Nonverbal cues are continuous
    • 33. Nonverbal cues are multichannel
    • 34. Nonverbal cues are culture-bound </li></li></ul><li>Keys to Building Strong Non-Verbal Skills<br /><ul><li>Develop Observation Skills
    • 35. Improve your decoding skills
    • 36. Establish and maintain eye contact
    • 37. Use posture to show interest
    • 38. Probe for more information
    • 39. Avoid assigning nonverbal meanings out of context
    • 40. Ask for Feedback
    • 41. Videotape Yourself and Improve</li></li></ul><li>Some examples for interpretation<br />
    • 42. Cultural Differences<br />“The reasonable person adapts himself to the world, while the unreasonable one persists in trying to adapt the world to himself.”<br />George Bernard Shaw<br />
    • 43. Importance of communication across cultures<br /><ul><li>Technological advances
    • 44. Customers needs
    • 45. Comfortable workplace
    • 46. Enhanced productivity
    • 47. Personal & Professional growth</li></li></ul><li>Problems of Cultural Differences<br /><ul><li>Body positions and movement
    • 48. Views and practices concerning factors of human relationships
    • 49. Effects on business communication techniques</li></li></ul><li>Gestures - France<br />Watch out: This gesture can mean “asshole” in parts of Latin America<br />
    • 50. Gestures – around the world<br />Never underestimate the importance of local knowledge<br />
    • 51. Facial Expressions<br />
    • 52. Greetings around the world<br /><ul><li>Brazil</li></ul>Women kiss and are kissed; men embrace men<br /><ul><li>Germany</li></ul>Handshake between men; one kiss for the woman<br /><ul><li>France/Belgium</li></ul>Two kisses in Paris; three in Belgium; four in Brittany<br /><ul><li>Russia</li></ul>Both men and women kiss each other<br /><ul><li>Japan</li></ul>Bowing; lower status person bows lower than higher status person<br /><ul><li>China</li></ul>“Have you eaten rice today?” => “How are you?”<br /><ul><li>Native American</li></ul>Silence until the two people become comfortable with each other<br /><ul><li>West African</li></ul>Handshake with a snap of the fingers; handholding while talking/walking<br />
    • 53. Non-Verbal Communication in Business<br />Good communication is a key part of success in the workplace <br />
    • 54. Importance of business communication<br /><ul><li>People spend more time communication non-verbally than verbally
    • 55. Non-Verbal messages are usually more valid & believable indicators of a communicator’s message
    • 56. Feelings & Emotions are communicated primarily by non-verbal cues</li></li></ul><li>Major Prospects in Business<br /><ul><li>Personal Interviews</li></ul>Mehrabian’s 3 dimensions to non-verbal behaviour<br />Immediacy (liking)<br />Potency (Status)<br />Responsiveness (activity or energy)<br />
    • 57. Major Prospects inBusiness contd…<br /><ul><li>Group Discussions & Conference Settings</li></ul>Seating arrangements<br />Aesthetically Attractive Environment<br />Eye Contact (Kendon)<br />Cognitive<br />Monitoring<br />Regulatory<br />Expressive<br /><ul><li>Business Travel</li></li></ul><li>Conclusion<br />“You cannot NOT communicate”<br />
    • 58. Thank You !<br />

    ×