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Bsbcmm401 asession2
Bsbcmm401 asession2
Bsbcmm401 asession2
Bsbcmm401 asession2
Bsbcmm401 asession2
Bsbcmm401 asession2
Bsbcmm401 asession2
Bsbcmm401 asession2
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Bsbcmm401 asession2

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  • What makes a good manager or leader?
  • Refer to page 22 in workbook and talk through communication and complete activities up to page
  • Work through activity on pages 24 - 29
  • Refer back to page 55 and have the participants list currencies that they have and can trade
  • Transcript

    • 1. Session 2 - Communication Skills
      Brainstorm
      What do you believe
      are the Characteristics and methods needed
      for
      Effective communications with your team
    • 2. ACTIVITY - Communication Skills
      To listen well, you need to:
      • Listen to understand, rather than listen to reply
      • 3. give all of your attention and express interest in the speaker
      • 4. keep an open mind
      • 5. indicate that you are listening eg. eye contact, nod head
      • 6. listen to the main ideas
      • 7. not get stuck on particular words or bad communication habits of the speaker
      • 8. summarize what the person has said after they finish speaking to ensure you have the understood what has been said.
      Listening
    • 9. Communication Skills
      ACTIVITY
      PUSH – PULL COMMUNICATIONS
    • 10. Communication networks
      Social
      Family
      YOUR TEAM
      YOU
      at
      WORK
      Regulatory bodies
      Suppliers
      External advisors
      Customers / clients
      Team Leaders, officers, administrative staff, management
      Associates
      Acquaintances
    • 11. Channels of Communication
    • Communicationsas part of presenting
      “Communicationsdoes not need to take you away from your duties. You can build your communication skillswhile doing your day –to-day job of working, leading or training your team”
      How this can be achieved
      Create internal communications – manage by walking around. Talk about what works, what people like, what is the mood of the place Talk with and get to know your staff
      Help team members with their communication skills, so that the information they provide add to the whole team dynamics
      Know your teams longer term goals. This helps to focus communications that are important for your team today and tomorrow
      Encourage team members with expertise, skill and or knowledge to speak at meetings / exercises that are relevant to the whole team,
    • 18. Building and maintaining your communication skill
      • Building and maintaining communicationsis vital for you as a trainer to help your whole team to achieve their training outcomes.
      STRATEGIES TO HELP THIS PROCESS
      1: Be prepared
      5: Follow up
      2: Be a good listener
      6: Be specific
      3: Make notes
      7: Choose effective communication techniques
      4: Give first then receive
      8: Choose time effectively
    • 19. 7 TIPS for good communications
      • Team involvement
      • 20. Create consultative environment
      • 21. Support consultation
      • 22. Consultative process
      • 23. Turn ideas into actions
      • 24. Give feedback
      • 25. Develop Trust and Confidence

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