not get stuck on particular words or bad communication habits of the speaker
summarize what the person has said after they finish speaking to ensure you have the understood what has been said.
Communication Skills ACTIVITY PUSH – PULL COMMUNICATIONS
Communication networks Social Family YOUR TEAM YOU at WORK Regulatory bodies Suppliers External advisors Customers / clients Team Leaders, officers, administrative staff, management Associates Acquaintances
Communicationsas part of presenting “Communicationsdoes not need to take you away from your duties. You can build your communication skillswhile doing your day –to-day job of working, leading or training your team” How this can be achieved Create internal communications – manage by walking around. Talk about what works, what people like, what is the mood of the place Talk with and get to know your staff Help team members with their communication skills, so that the information they provide add to the whole team dynamics Know your teams longer term goals. This helps to focus communications that are important for your team today and tomorrow Encourage team members with expertise, skill and or knowledge to speak at meetings / exercises that are relevant to the whole team,
Building and maintaining your communication skill
Building and maintaining communicationsis vital for you as a trainer to help your whole team to achieve their training outcomes.
STRATEGIES TO HELP THIS PROCESS 1: Be prepared 5: Follow up 2: Be a good listener 6: Be specific 3: Make notes 7: Choose effective communication techniques 4: Give first then receive 8: Choose time effectively