WELCOME<br />
Unit assessment requirements<br />To be assessed as competent in this unit you will be required to:<br />Prepare , deliver...
Session 1 - Presentation<br />Establishing presence<br />Communication skills<br />Presenting information<br />Developing ...
Your Invisible Presence<br />VISUAL - The things we can see are above the waterline....<br />
Presentation is also about?<br />Being genuinely interested<br /> Being  professional<br />Knowing what you can offer<br /...
Communication Skills<br />ACTIVITY<br />Who do I need to communicate with<br />Lines of communication<br />
Establishing  communication presence<br />What do I need to do?<br />What is my audience looking for?<br />How will I orga...
1. Research - Know what you are talking about……<br />A: Determine why you are communicating:<br />Inform<br />Describe<br ...
2. Organising the information… <br />or “Think about what you have to say before you say it”!!<br />Base the information y...
3. Visual Aids…..<br />A picture is worth a thousand words – well you may not use a picture per se, <br />but some kind of...
Vocal / written / instruction
Practical application and activity
Handouts and learning materials
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Bsbcmm401 asession1

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  • Have the participants complete the activity in the workbook on page 36, 37 and 38
  • Bsbcmm401 asession1

    1. 1. WELCOME<br />
    2. 2. Unit assessment requirements<br />To be assessed as competent in this unit you will be required to:<br />Prepare , deliver and have evaluated two presentations related to your occupation or area of interest<br />Demonstrating your knowledge of the principles of effective communication<br />Note:both assessments will be conducted during workshop and will be based on informal and formal presentation of simulated and practical activities aligend to the training program<br />
    3. 3. Session 1 - Presentation<br />Establishing presence<br />Communication skills<br />Presenting information<br />Developing trust<br />
    4. 4. Your Invisible Presence<br />VISUAL - The things we can see are above the waterline....<br />
    5. 5. Presentation is also about?<br />Being genuinely interested<br /> Being professional<br />Knowing what you can offer<br />Body language<br />
    6. 6. Communication Skills<br />ACTIVITY<br />Who do I need to communicate with<br />Lines of communication<br />
    7. 7. Establishing communication presence<br />What do I need to do?<br />What is my audience looking for?<br />How will I organise the information?<br />When and why will I use visual aids?<br />Recognising body language<br />Achieving the desired outcome.<br />
    8. 8. 1. Research - Know what you are talking about……<br />A: Determine why you are communicating:<br />Inform<br />Describe<br />Explain<br />Convince<br />Persuade<br />B: Who is your audience?<br />C: Find out more about your topic<br />What do I really know?<br />What does my audience know?<br />
    9. 9. 2. Organising the information… <br />or “Think about what you have to say before you say it”!!<br />Base the information you need to present on the following acronym to ensure it flows and is well received:<br />Interest - grab the interest of your audience<br />Need – establish the need of the audience to hear the information<br />Time – tell the audience how much time it will take<br />Respond – let the audience question and respond<br />Objective – ensure objectives are understood and agreed<br />
    10. 10. 3. Visual Aids…..<br />A picture is worth a thousand words – well you may not use a picture per se, <br />but some kind of aid or example can help people orient to your message.<br />What visual aids are best suited to transfer your information?<br /><ul><li>Whiteboard / flipchart / projector
    11. 11. Vocal / written / instruction
    12. 12. Practical application and activity
    13. 13. Handouts and learning materials
    14. 14. e & m technology
    15. 15. Special clothing
    16. 16. Posters
    17. 17. Exemplars</li></ul>Whatever you use you need to ensure that they are authentic,validand reliable<br />
    18. 18. 4. Body Language…… “Actions speak louder than words”<br /><ul><li>Use body language that is congruentor consistent with your verbal message
    19. 19. Role model your behaviours
    20. 20. Be aware of the body language of others –affirmpositive behaviours and provide feedback on the less positive</li></li></ul><li>5. Presentation of the information…..<br />We will cover the intricacies of communication in the next section, <br />but some pointers on delivering a message:<br />Don’t try to cram too many points into one message<br />Stay on track<br />Provide supporting information<br />Summarise the points<br />Tie it back to your INTRO<br />Practice – it is important to practice your delivery, to ensure that you are familiar and comfortable with your content, to check your tone and clarity and improve confidence in your delivery<br />
    21. 21. 6. Evaluate - How did you go?<br />At the end of the exchange of information, it is important to:<br /><ul><li>Ensure that the audience has understood the objective
    22. 22. Have had the opportunity to respond with feedback and questions
    23. 23. Are given access to further questioning and clarification
    24. 24. Takeownership for actions which may be required</li>

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