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The law front of house powerpoint






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The law front of house powerpoint The law front of house powerpoint Presentation Transcript

  • Legislation in food and beverage service
  • Importance of compliance
    • Penalties for non-compliance can be severe, both for the business and for the management and staff.
    • Important that all members of staff contribute to ensuring compliance.
  • Enforcement bodies
    • Police
    • Trading standards
    • Weights and measures
    • Environmental health
    • Local councils
    • Information Commissioner’s Office
    • Equality and Human Rights Commission
  • Health, safety and security
    • Duty to care for all staff and lawful visitors.
    • Foodservice operator must be able to demonstrate that steps have been taken to ensure good food hygiene (known as due diligence).
  • Liquor and other licensing
    • Sale of alcoholic liquor is subject to the requirements of the Licensing Act (2003), which has four key objectives:
        • The prevention of crime and disorder
        • Public safety
        • The prevention of public nuisance
        • The protection of children from harm .
  • Requirements of the Act
    • Display of a summary of the premises licence.
    • Drinks price lists to be displayed.
    • Restrictions on under-aged persons being served alcohol and employed to serve alcohol.
    • The need for an authorised person (or the personal licence holder) to be on site at all times.
  • Other types of licences
    • Music (live or pre-recorded)
    • Dancing
    • Gambling
    • Theatrical performance and television display
    • Supervisors and staff should be aware of the provisions and limitations of the licences to ensure compliance.
  • Sale of goods
    • Three main Acts of Parliament:
      • Sale and Supply of Goods Act (1994)
      • Trade Descriptions Act (1968)
      • Consumer Protection Act (1987) .
  • Main requirements
    • All food, beverages and other services provided must be:
      • fit for purpose and of satisfactory quality in relation to price and description
      • accurately described in terms of size, quality, composition, production, quantity and standard.
  • Other requirements
    • All statements of price must be clear and accurate.
    • Pricing and the display of priced items must comply with the Price Marking Order 2004.
    • Food, beverages and other services must correspond to their description.
    • Times, dates, locations and nature of service must be as promised.
    • Billing must be fair, transparent and reflect the prices quoted.
  • Weights and measures
    • All sales of goods by weight or measure should be in accordance with the legislative requirements of the Weights and Measures Act (1985) and the Weights and Measures (Packaged Goods) Regulations 1986.
  • Usual requirements
    • Prices and the measures used for all spirits, wines, beers, ciders and any other alcohol served to be displayed.
    • The food and beverage items for sale to be of the quantity and quality demanded by the customer.
    • Officially stamped measures to be used.
  • Providing services
    • Usually, there is no specific requirement to serve anyone. However, it is important that the supervisor and staff are aware of:
      • circumstances where there may be a mandatory requirement to provide services
      • valid reasons for refusal .
  • Contract
    • Made when one party agrees to the terms of an offer made by another party. Can be written or verbal.
    • All foodservice staff should be clear about:
      • circumstances where the operation may seek compensation from the customer
      • taking care when dealing with minors (persons under 18).
  • Customer property and debt
    • It is good practice to ensure that:
      • care is taken of customers’ property in order to minimise potential loss or damage
      • staff have clear guidance on the procedures to follow if the customer is unable or unwilling to pay.
  • Avoiding discrimination
    • Acts relating to discrimination on grounds of ethnic origin, race, creed, sex or disability include:
      • Race Relations Act (1976)
      • Race Relations (Northern Ireland) Order (1997)
      • Sex Discrimination Act (1970)
      • Sex Discrimination (Northern Ireland) Order (1975)
      • Disability Discrimination Act (1995)
      • Age Discrimination Act (2006).
  • Three types of discrimination
    • Direct discrimination.
    • I ndirect discrimination.
    • Discrimination through victimisation.
  • Avoiding discrimination
    • Commitment to providing consistently high levels of service to all internal and external customers.
    • An equal opportunities policy is published.
    • Job adverts use wording that indicates equal opportunities.
    • A diversity of staff are employed or considered for employment.
    • Reasonable adjustments are made to the way services are delivered.
  • For disabled customers
    • Need to make reasonable adjustments to make it easier for disabled customers and staff, for example by providing:
      • easy wheelchair access
      • toilet facilities for people with disabilities
      • elevator facilities
      • assistance on request to any customer who has a disability.
  • Data protection
    • Under the Data Protection Act (1998) customers generally have a right to expect that data about them is kept secure and is only used for the published business purposes.