Legislation
in food and beverage service
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Importance of compliance
• Penalties for non-complianc...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Enforcement bodies
• Police
• Trading standards
• Weig...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Health, safety and security
• Duty to care for all sta...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Liquor and other licensing
• Sale of alcoholic liquor ...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Requirements of the Act
• Display of a summary of the ...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Other types of licences
• Music (live or pre-recorded)...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Sale of goods
• Three main Acts of Parliament:
 Sale ...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Main requirements
• All food, beverages and other serv...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Other requirements
• All statements of price must be c...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Weights and measures
• All sales of goods by weight or...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Usual requirements
• Prices and the measures used for ...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Providing services
• Usually, there is no specific req...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Contract
• Made when one party agrees to the terms
of ...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Customer property and debt
• It is good practice to en...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Avoiding discrimination
• Acts relating to discriminat...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Three types of discrimination
• Direct discrimination....
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Avoiding discrimination
• Commitment to providing cons...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
For disabled customers
• Need to make reasonable adjus...
Published by Hodder Education © J Cousins, D Lillicrap and S Weekes
Data protection
• Under the Data Protection Act (1998)...
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The law front of house powerpoint

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The law front of house powerpoint

  1. 1. Legislation in food and beverage service
  2. 2. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Importance of compliance • Penalties for non-compliance can be severe, both for the business and for the management and staff. • Important that all members of staff contribute to ensuring compliance.
  3. 3. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Enforcement bodies • Police • Trading standards • Weights and measures • Environmental health • Local councils • Information Commissioner’s Office • Equality and Human Rights Commission
  4. 4. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Health, safety and security • Duty to care for all staff and lawful visitors. • Foodservice operator must be able to demonstrate that steps have been taken to ensure good food hygiene (known as due diligence).
  5. 5. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Liquor and other licensing • Sale of alcoholic liquor is subject to the requirements of the Licensing Act (2003), which has four key objectives: 1 The prevention of crime and disorder 2 Public safety 3 The prevention of public nuisance 4 The protection of children from harm.
  6. 6. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Requirements of the Act • Display of a summary of the premises licence. • Drinks price lists to be displayed. • Restrictions on under-aged persons being served alcohol and employed to serve alcohol. • The need for an authorised person (or the personal licence holder) to be on site at all times.
  7. 7. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Other types of licences • Music (live or pre-recorded) • Dancing • Gambling • Theatrical performance and television display Supervisors and staff should be aware of the provisions and limitations of the licences to ensure compliance.
  8. 8. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Sale of goods • Three main Acts of Parliament:  Sale and Supply of Goods Act (1994)  Trade Descriptions Act (1968)  Consumer Protection Act (1987).
  9. 9. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Main requirements • All food, beverages and other services provided must be:  fit for purpose and of satisfactory quality in relation to price and description  accurately described in terms of size, quality, composition, production, quantity and standard.
  10. 10. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Other requirements • All statements of price must be clear and accurate. • Pricing and the display of priced items must comply with the Price Marking Order 2004. • Food, beverages and other services must correspond to their description. • Times, dates, locations and nature of service must be as promised. • Billing must be fair, transparent and reflect the prices quoted.
  11. 11. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Weights and measures • All sales of goods by weight or measure should be in accordance with the legislative requirements of the Weights and Measures Act (1985) and the Weights and Measures (Packaged Goods) Regulations 1986.
  12. 12. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Usual requirements • Prices and the measures used for all spirits, wines, beers, ciders and any other alcohol served to be displayed. • The food and beverage items for sale to be of the quantity and quality demanded by the customer. • Officially stamped measures to be used.
  13. 13. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Providing services • Usually, there is no specific requirement to serve anyone. However, it is important that the supervisor and staff are aware of:  circumstances where there may be a mandatory requirement to provide services  valid reasons for refusal.
  14. 14. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Contract • Made when one party agrees to the terms of an offer made by another party. Can be written or verbal. • All foodservice staff should be clear about:  circumstances where the operation may seek compensation from the customer  taking care when dealing with minors (persons under 18).
  15. 15. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Customer property and debt • It is good practice to ensure that:  care is taken of customers’ property in order to minimise potential loss or damage  staff have clear guidance on the procedures to follow if the customer is unable or unwilling to pay.
  16. 16. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Avoiding discrimination • Acts relating to discrimination on grounds of ethnic origin, race, creed, sex or disability include:  Race Relations Act (1976)  Race Relations (Northern Ireland) Order (1997)  Sex Discrimination Act (1970)  Sex Discrimination (Northern Ireland) Order (1975)  Disability Discrimination Act (1995)  Age Discrimination Act (2006).
  17. 17. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Three types of discrimination • Direct discrimination. • Indirect discrimination. • Discrimination through victimisation.
  18. 18. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Avoiding discrimination • Commitment to providing consistently high levels of service to all internal and external customers. • An equal opportunities policy is published. • Job adverts use wording that indicates equal opportunities. • A diversity of staff are employed or considered for employment. • Reasonable adjustments are made to the way services are delivered.
  19. 19. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes For disabled customers • Need to make reasonable adjustments to make it easier for disabled customers and staff, for example by providing:  easy wheelchair access  toilet facilities for people with disabilities  elevator facilities  assistance on request to any customer who has a disability.
  20. 20. Published by Hodder Education © J Cousins, D Lillicrap and S Weekes Data protection • Under the Data Protection Act (1998) customers generally have a right to expect that data about them is kept secure and is only used for the published business purposes.

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