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Assessment Intro Ppt Coloredit Jen+Restored Links.2008.12.17

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Draft 2008.12.17 (final)

Draft 2008.12.17 (final)

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Transcript

  • 1. Assessment @ CUL a quick introduction
  • 2. before assessment…
  • 3. … after assessment
  • 4. What is assessment?
    • “ To assess, in general, is to determine the importance, size, or value of; to evaluate.
    • Library staff assess operations by collecting, interpreting, and using data to make decisions and improve customer service .”
    • ARL Spec Kit #303, Library Assessment, December 2007
  • 5. “ Assessment” exists in many fields
    • Some examples:
      • Education : learning outcomes
      • Auto Industry : crash tests
      • Web design : usability studies
      • Business : market research
  • 6. Why should we use assessment?
    • To know more about library users and their needs
    • To investigate possible new library services or resources
    • To know more about your library
    • To help allocate library resources
    • Adapted from ARL Spec Kit #303, Library Assessment, December 2007
  • 7. Some assessment tools you might use:
    • Surveys
    • Focus groups
    • Interviews
    • Observational studies
    • Website usability studies
    • Collection use tools
    • Anthropological methods
  • 8. Building a Culture of Assessment
    • A Culture of Assessment is an organizational environment in which decisions are based on facts, research and analysis.
    • A Culture of Assessment exists in organizations where staff care to know what results they produce and how those results relate to customer expectations.
    • From Amos Lakos: Implementing a “Culture of Assessment” Within the Information Commons (2004)
  • 9. Assessment is not :
    • Evaluation of staff’s personal performance
    • A way to see which library is “better”
    • Anecdotal
  • 10.
    • “ Assessment encompasses all areas of information gathering (qualitative and quantitative) and analysis in relation to decision-making and the management of the Libraries.”
    • – CUL Assessment Plan
    Assessment @ CUL
  • 11. Assessment @ CUL
    • Core principles:
    • Improve service quality
    • Gather high quality information to support library initiatives
    • Analyze the information gathered
    • Use assessment results to inform decisions
    • Provide staff with access to the data they need
    • Build a culture of assessment
  • 12. Who conducts assessment @ CUL?
    • Jeff Carroll (Collection Development)
    • Joanna DiPasquale (LDPD)
    • Joel Fine (Financial Services)
    • Regina Golia ( ex officio, Training)
    • Terry Kirchner (Access Services)
    • Andy Moore (Butler Reserves)
    • Nick Patterson (Access Services)
    • Jennifer Rutner (Assessment Librarian, Chair )
    • Chengzhi Wang (Reference Services)
    2. The Assessment Working Group (AWG)
    • Everyone in the Libraries!
    • CUL staff constantly gather data and make informed decisions, and always have.
  • 13. Some Assessment Successes @ CUL
    • Geology Library Renovation Questionnaire
    • Digital Social Science Center User Needs Assessment
    • Virtual Reference Assessment
    • Developing an Assessment Plan for the Libraries
    • Building a culture of assessment at the Libraries
    • Establishing Assessment Forums for CUL staff
    • The Assessment Center on SWIFT – a staff resource
  • 14. An Assessment Example from CUL
    • Project: Digital Social Sciences Center (DSSC) Needs Assessment
    • Goals: Understand space, technology, and staffing needs to build the best DSSC possible
    • Results : Here on CUL Assessment Center
    • https://www1.columbia.edu/sec/cu/libraries/staffweb/adm/assessment/results/dssc.html
  • 15. Some AWG Services for Staff
    • Assessment Project Consultations
      • help staff identify information needs
      • help staff selecting and developing assessment tools/methods
      • help staff analyze and apply data
    • Present Assessment Forums once each semester
    • Help build a culture of assessment
    • Provide info, data & support through the Assessment
    • Center on SWIFT
  • 16. Getting Started with Assessment
    • S tart early It’s never too early to contact the AWG about an assessment need.
    • Fill out the assessment initiation form
    • Ensure adequate time & staff support to respond to the information gathered
    • Choose the right assessment tools
    • Apply the information to your library
    • The AWG can help!
  • 17. Contact us with questions!
    • Assessment Working Group
    • [email_address]
    More information: Assessment Center (on SWIFT) https://www1.columbia.edu/sec/cu/libraries/staffweb/adm/assessment/index.html

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