Agile and Innovation, Hand-in-hand at Atlassian

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Nicholas Muldoon presented this at Rakuten Technology Conference 2012 in Tokyo, Japan. In this talk we explore the Agile and Innovation programs at Atlassian and how they have evolved over time. We explore ShipIt Days and Customer Feedback in detail, two practices that any team can adopt to help them solve customer problems faster and more effectively.

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Agile and Innovation, Hand-in-hand at Atlassian

  1. 1. Agile and Innovation Hand-in-Hand at Atlassian Nicholas Muldoon Saturday, September 14, 13
  2. 2. http://cinespect.com/?p=2804 GOJIRA Saturday, September 14, 13
  3. 3. Saturday, September 14, 13
  4. 4. ? Saturday, September 14, 13
  5. 5. Saturday, September 14, 13
  6. 6. Test Driven Development Continuous Deployment 20%Time Innovation Weeks ShipIt Days FedEx Days Pair Programming Continuous ImprovementContinuous Integration Kanban Scrum Quality Assistance DevOps Behaviour Driven Development Paper Prototypes UsabilityTests Two Week Sprints Customer Interviews Issue Collectors Early Access Program Monster Builds Limit WIP Agile Marketing Retrospectives User Story Mapping Git ExploratoryTesting Niko-Niko Five Why’s? Refactoring User Stories Definition of Done Relative Estimation User Personas Sustainable Pace CycleTime LeadTime Customer Feedback Saturday, September 14, 13
  7. 7. Customer Feedback ShipIt Days Saturday, September 14, 13
  8. 8. Customer Feedback ShipIt Days Saturday, September 14, 13
  9. 9. Evolving Customer Feedback 2006 201020082004 20122002 Public Backlog Saturday, September 14, 13
  10. 10. Evolving Customer Feedback 2006 20102008 D.O.S. 2004 20122002 Public Backlog Saturday, September 14, 13
  11. 11. Evolving Customer Feedback 2006 20102008 D.O.S. 2004 20122002 Public Backlog Product Management Saturday, September 14, 13
  12. 12. Evolving Customer Feedback Innovation Games 2006 20102008 D.O.S. 2004 20122002 Public Backlog Product Management Saturday, September 14, 13
  13. 13. Evolving Customer Feedback Issue Collector Innovation Games 2006 20102008 D.O.S. 2004 20122002 Public Backlog Product Management Saturday, September 14, 13
  14. 14. GIVE GREENHOPPER FEEDBACK! Saturday, September 14, 13
  15. 15. GIVE GREENHOPPER FEEDBACK! Saturday, September 14, 13
  16. 16. Saturday, September 14, 13
  17. 17. 14% 17% 37% 23% 9% Awesome Good Meh Bad Terrible 5% 5% 10% 35% 45% 2011 400 Responses 2012 1,000 Responses Saturday, September 14, 13
  18. 18. Saturday, September 14, 13
  19. 19. 1,500 Saturday, September 14, 13
  20. 20. Saturday, September 14, 13
  21. 21. WRAP CUSTOMER FEEDBACK Develop at warp speed with effective customer feedback loops http://-binary-.deviantart.com/art/Warp-Speed-Wormhole-2537567 Saturday, September 14, 13
  22. 22. Customer Feedback ShipIt Days Saturday, September 14, 13
  23. 23. The Innovation Journey 20102008 20122006 ShipIt Day #1 Saturday, September 14, 13
  24. 24. The Innovation Journey 20102008 20122006 20% Time Introduced ShipIt Day #1 Saturday, September 14, 13
  25. 25. The Innovation Journey Innovation Team 20102008 20122006 ShipIt Day #1 20% Time Introduced Saturday, September 14, 13
  26. 26. The Innovation Journey 20% Weeks Innovation Team 20102008 20122006 ShipIt Day #1 20% Time Introduced Saturday, September 14, 13
  27. 27. The Innovation Journey 20% Weeks ShipIt Day #20 Innovation Team 20102008 20122006 ShipIt Day #1 20% Time Introduced Saturday, September 14, 13
  28. 28. Hack. Pitch. Party. Saturday, September 14, 13
  29. 29. Wednesday 12pm Saturday, September 14, 13
  30. 30. Thursday 9amThursday 9am Saturday, September 14, 13
  31. 31. Thursday 12pm Saturday, September 14, 13
  32. 32. Friday 2am Saturday, September 14, 13
  33. 33. Friday 3pm Saturday, September 14, 13
  34. 34. Friday 4pm Saturday, September 14, 13
  35. 35. Saturday, September 14, 13
  36. 36. Friday 5pm Saturday, September 14, 13
  37. 37. ShipIt Day Prizes MovieTickets Dinner forTwo Experience Saturday, September 14, 13
  38. 38. Saturday, September 14, 13
  39. 39. 1,400 Saturday, September 14, 13
  40. 40. Saturday, September 14, 13
  41. 41. 20% Week Extreme Image Diffs Client Side E-Diffing Commit List Filtering Git Commit Hooks Shipped ! PM Deliberating Work Outstanding Commit Graph Work OutstandingSoyTemplates LESS Support Stash Agents Better Git Error Msgs Stash Crucible Link Work Outstanding Failed ! Shipped ! Shipped ! Shipped ! Shipped ! Saturday, September 14, 13
  42. 42. http://www.space.com/16690-photos-japan-launches-space-supply-ship-htv3.html Saturday, September 14, 13
  43. 43. Customer Feedback ShipIt Days Saturday, September 14, 13
  44. 44. 改善 Saturday, September 14, 13
  45. 45. Thank You @njm nicholasmuldoon.com Saturday, September 14, 13

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