Km egypt, Nick Milton

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Why is Knowledge Management like Air Conditioning?

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Km egypt, Nick Milton

  1. 1. What can KM learn from air-conditioning?<br />6 lessons for Knowledge Management implementation<br />Nick Milton<br />Knoco ltd<br />www.knoco.com<br />
  2. 2. Let’s look at an analogy<br />
  3. 3. Knowledge Management<br />A system for providing knowledge<br />To the people in your organisation<br />So they operate effectively, and make the right decisions<br />Air conditioning<br />A system for providing cool temperatures<br />To the people in your building<br />So they operate effectively under the right conditions<br />
  4. 4. Six similarities<br />Both systems need to be complete<br />You survey the site before you start work on either<br />All parts of both systems need to work in your context<br />If you put the parts together, they need to work<br />You need an installation project, and team<br />Both systems need to be maintained<br />
  5. 5. #1 Both systems need to be complete<br />
  6. 6. A KM system<br />Won’t work unless key components are all in place<br />KM technology is no good without roles, push processes are no good unless connected to pull, etc<br />An air-conditioning system<br />Won’t work unless key components are all in place<br />Vents are no use without fans, fans need power, a/c units are no use without ducts, etc<br />
  7. 7. What does a complete KM system look like?<br />New roles and accountabilities<br />New technologies<br />New processes<br />New governance procedures<br />Connecting, and collecting<br />Tacit and explicit<br />Push and Pull<br />Learning before, during and after<br />
  8. 8. A template to check against<br />S<br />E<br />From tacit<br />I<br />C<br />From Explicit<br />To Tacit To Explicit<br />
  9. 9. #2. Survey the site before you start<br />Uploaded to flickr on September 28, 2008 by JOE M500<br />
  10. 10. A KM system<br />What do you have already?<br />Is it working OK?<br />What needs to be replaced?<br />What needs to be added?<br />What knowledge needs to be managed?<br />An air-conditioning system<br />What do you have already?<br />Is it working OK?<br />What needs to be replaced?<br />What needs to be added?<br />Where is aircon needed?<br />
  11. 11. Example KM survey<br />
  12. 12. What knowledge?<br />
  13. 13. #3 All the parts need to work in your context<br />
  14. 14. A KM system<br />Needs to fit your structure and hierarchy<br />Your culture<br />Your working habits<br />An air-conditioning system<br />Needs to fit your power system<br />Your climate<br />Your building layout<br />
  15. 15. A KM tool, process, technology or role which works in US Engineering firms<br />may not work in the government sector in Egypt<br />so test it before you commit to it!<br />
  16. 16. Testing the components<br />Try each tool, and adapt if necessary<br />* How does it work in our culture?<br />* How would it fit our workstyle?<br />* How would it fit our management structure?<br />Adapt, then adopt.<br />
  17. 17. #4. If you put all the components together, it has to work<br />Uploaded to flickr on July 10, 2007 by Qfamily<br />
  18. 18. A KM system<br />Pilot it. Does it deliver value to the organisation?<br />An air-conditioning system<br />Test it – does the room get cooler, and stay at the correct temperature?<br />
  19. 19. Value?<br />If we introduce KM, can we do things<br />Better<br />Faster<br />Cheaper<br />Simpler<br />Higher quality<br />With fewer mistakes<br />With better decisions<br />By re-use, not reinvention<br />With better customer satisfaction<br />
  20. 20. Example pilots<br />Winning in New Markets<br />Best practice for “Winning Bids” <br />KM system for learning from big IT projects<br />Inspection community<br />Knowledge asset/CoP on mergers and acquisitions<br /> ………<br />
  21. 21. #5. You need an installation team and project<br />Uploaded on April 10, 2009by madnzany<br />
  22. 22. A KM system<br />Prepare the site<br />Install and test the processes and technologies<br />Train people in their roles<br />An air-conditioning system<br />Prepare the site<br />Install and test the equipment<br />Train people how to operate it<br />
  23. 23. The KM organisation<br />The <br />implementation <br />team<br />The <br />steady-state <br />organisation<br />Maintain and operate the KM system<br />Task force<br />Accountable for delivering transformation and implementing KM<br />
  24. 24. The plan<br />How do we replace what’s missing?<br />How do we fix what needs to be fixed?<br />How long will it take?<br />How much will it cost? <br />Where will we start?<br />Where will we test and pilot?<br />When is installation complete?<br />
  25. 25. #6. Both systems need to be maintained<br />Uploaded on March 12, 2009by Jason Turner<br />
  26. 26. A KM system<br />Monitor that it’s working<br />Fix any bits that need fixing<br />Upgrade as required<br />An air-conditioning system<br />Monitor that it’s working<br />Fix any bits that need fixing<br />Upgrade as required<br />
  27. 27. Activity monitoring<br />
  28. 28. And the end result?<br />
  29. 29. Cool people<br />Smart People<br />Uploaded on April 18, 2008by Or Hiltch<br />Uploaded on November 6, 2008by Wonderlane<br />
  30. 30. nick.milton@knoco.com<br />www.knoco.com<br />www.nickmilton.com<br />

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