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Km egypt, Nick Milton

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Why is Knowledge Management like Air Conditioning?

Why is Knowledge Management like Air Conditioning?

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Km egypt, Nick Milton Km egypt, Nick Milton Presentation Transcript

  • What can KM learn from air-conditioning?
    6 lessons for Knowledge Management implementation
    Nick Milton
    Knoco ltd
    www.knoco.com
  • Let’s look at an analogy
  • Knowledge Management
    A system for providing knowledge
    To the people in your organisation
    So they operate effectively, and make the right decisions
    Air conditioning
    A system for providing cool temperatures
    To the people in your building
    So they operate effectively under the right conditions
  • Six similarities
    Both systems need to be complete
    You survey the site before you start work on either
    All parts of both systems need to work in your context
    If you put the parts together, they need to work
    You need an installation project, and team
    Both systems need to be maintained
  • #1 Both systems need to be complete
  • A KM system
    Won’t work unless key components are all in place
    KM technology is no good without roles, push processes are no good unless connected to pull, etc
    An air-conditioning system
    Won’t work unless key components are all in place
    Vents are no use without fans, fans need power, a/c units are no use without ducts, etc
  • What does a complete KM system look like?
    New roles and accountabilities
    New technologies
    New processes
    New governance procedures
    Connecting, and collecting
    Tacit and explicit
    Push and Pull
    Learning before, during and after
  • A template to check against
    S
    E
    From tacit
    I
    C
    From Explicit
    To Tacit To Explicit
  • #2. Survey the site before you start
    Uploaded to flickr on September 28, 2008 by JOE M500
  • A KM system
    What do you have already?
    Is it working OK?
    What needs to be replaced?
    What needs to be added?
    What knowledge needs to be managed?
    An air-conditioning system
    What do you have already?
    Is it working OK?
    What needs to be replaced?
    What needs to be added?
    Where is aircon needed?
  • Example KM survey
  • What knowledge?
  • #3 All the parts need to work in your context
  • A KM system
    Needs to fit your structure and hierarchy
    Your culture
    Your working habits
    An air-conditioning system
    Needs to fit your power system
    Your climate
    Your building layout
  • A KM tool, process, technology or role which works in US Engineering firms
    may not work in the government sector in Egypt
    so test it before you commit to it!
  • Testing the components
    Try each tool, and adapt if necessary
    * How does it work in our culture?
    * How would it fit our workstyle?
    * How would it fit our management structure?
    Adapt, then adopt.
  • #4. If you put all the components together, it has to work
    Uploaded to flickr on July 10, 2007 by Qfamily
  • A KM system
    Pilot it. Does it deliver value to the organisation?
    An air-conditioning system
    Test it – does the room get cooler, and stay at the correct temperature?
  • Value?
    If we introduce KM, can we do things
    Better
    Faster
    Cheaper
    Simpler
    Higher quality
    With fewer mistakes
    With better decisions
    By re-use, not reinvention
    With better customer satisfaction
  • Example pilots
    Winning in New Markets
    Best practice for “Winning Bids”
    KM system for learning from big IT projects
    Inspection community
    Knowledge asset/CoP on mergers and acquisitions
    ………
  • #5. You need an installation team and project
    Uploaded on April 10, 2009by madnzany
  • A KM system
    Prepare the site
    Install and test the processes and technologies
    Train people in their roles
    An air-conditioning system
    Prepare the site
    Install and test the equipment
    Train people how to operate it
  • The KM organisation
    The
    implementation
    team
    The
    steady-state
    organisation
    Maintain and operate the KM system
    Task force
    Accountable for delivering transformation and implementing KM
  • The plan
    How do we replace what’s missing?
    How do we fix what needs to be fixed?
    How long will it take?
    How much will it cost?
    Where will we start?
    Where will we test and pilot?
    When is installation complete?
  • #6. Both systems need to be maintained
    Uploaded on March 12, 2009by Jason Turner
  • A KM system
    Monitor that it’s working
    Fix any bits that need fixing
    Upgrade as required
    An air-conditioning system
    Monitor that it’s working
    Fix any bits that need fixing
    Upgrade as required
  • Activity monitoring
  • And the end result?
  • Cool people
    Smart People
    Uploaded on April 18, 2008by Or Hiltch
    Uploaded on November 6, 2008by Wonderlane
  • nick.milton@knoco.com
    www.knoco.com
    www.nickmilton.com