Km egypt, Nick Milton

What can KM learn from air-conditioning?
6 lessons for Knowledge Management implementation
Nick Milton
Knoco ltd
www.knoco.com

Let’s look at an analogy

Knowledge Management
A system for providing knowledge
To the people in your organisation
So they operate effectively, and make the right decisions
Air conditioning
A system for providing cool temperatures
To the people in your building
So they operate effectively under the right conditions

Six similarities
Both systems need to be complete
You survey the site before you start work on either
All parts of both systems need to work in your context
If you put the parts together, they need to work
You need an installation project, and team
Both systems need to be maintained

#1 Both systems need to be complete

A KM system
Won’t work unless key components are all in place
KM technology is no good without roles, push processes are no good unless connected to pull, etc
An air-conditioning system
Won’t work unless key components are all in place
Vents are no use without fans, fans need power, a/c units are no use without ducts, etc

What does a complete KM system look like?
New roles and accountabilities
New technologies
New processes
New governance procedures
Connecting, and collecting
Tacit and explicit
Push and Pull
Learning before, during and after

A template to check against
S
E
From tacit
I
C
From Explicit
To Tacit To Explicit

#2. Survey the site before you start
Uploaded to flickr on September 28, 2008 by JOE M500

A KM system
What do you have already?
Is it working OK?
What needs to be replaced?
What needs to be added?
What knowledge needs to be managed?
What do you have already?
Is it working OK?
What needs to be replaced?
What needs to be added?
Where is aircon needed?

Example KM survey

What knowledge?

#3 All the parts need to work in your context

A KM system
Needs to fit your structure and hierarchy
Your culture
Your working habits
Needs to fit your power system
Your climate
Your building layout

A KM tool, process, technology or role which works in US Engineering firms
may not work in the government sector in Egypt
so test it before you commit to it!

Testing the components
Try each tool, and adapt if necessary
* How does it work in our culture?
* How would it fit our workstyle?
* How would it fit our management structure?
Adapt, then adopt.

#4. If you put all the components together, it has to work
Uploaded to flickr on July 10, 2007 by Qfamily

A KM system
Pilot it. Does it deliver value to the organisation?
Test it – does the room get cooler, and stay at the correct temperature?

Value?
If we introduce KM, can we do things
Better
Faster
Cheaper
Simpler
Higher quality
With fewer mistakes
With better decisions
By re-use, not reinvention
With better customer satisfaction

Example pilots
Winning in New Markets
Best practice for “Winning Bids”
KM system for learning from big IT projects
Inspection community
Knowledge asset/CoP on mergers and acquisitions
………

#5. You need an installation team and project
Uploaded on April 10, 2009by madnzany

A KM system
Prepare the site
Install and test the processes and technologies
Train people in their roles
Prepare the site
Install and test the equipment
Train people how to operate it

The KM organisation
The
implementation
team
The
steady-state
organisation
Maintain and operate the KM system
Task force
Accountable for delivering transformation and implementing KM

The plan
How do we replace what’s missing?
How do we fix what needs to be fixed?
How long will it take?
How much will it cost?
Where will we start?
Where will we test and pilot?
When is installation complete?

#6. Both systems need to be maintained
Uploaded on March 12, 2009by Jason Turner

A KM system
Monitor that it’s working
Fix any bits that need fixing
Upgrade as required
Monitor that it’s working
Fix any bits that need fixing
Upgrade as required

Activity monitoring

And the end result?

Cool people
Smart People
Uploaded on April 18, 2008by Or Hiltch
Uploaded on November 6, 2008by Wonderlane

nick.milton@knoco.com
www.knoco.com
www.nickmilton.com

Km egypt, Nick Milton

by nickmilton on Sep 19, 2010

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