An introduction to Knowledge Management Learning as a way of business

Knowledge and Performance Learning Applying Knowledge is linked to performance. The more you know (as a team, individual or company), the better you perform

What is knowledge? © Knoco Ltd – all rights reserved Knowledge is the ability to take effective action It is the Know-how, born of experience, that allows correct decisions to be made, and effective processes to be developed and applied

What is Knowledge Management? A managed system for ensuring that The right knowledge Reaches the right people At the right time To help them make the right decisions © Knoco Ltd – all rights reserved Management as if Knowledge had Value

A managed system for ensuring that

The right knowledge

Reaches the right people

At the right time

To help them make the right decisions

KM in support of strategy © Knoco Ltd – all rights reserved Knowledge Management should be focused on developing, perfecting and applying “ what we need to know, to deliver our strategy”

Three key enablers

People © Knoco Ltd – all rights reserved In the functions, central groups, and communities of practice In a central KM team Accountable roles In the projects and operational divisions

In the functions, central groups, and communities of practice

In a central KM team

Accountable roles

In the projects and operational divisions

Processes Processes built into the project and operational framework for Learning before Learning during Learning after Processes applied by the experts and communities for Creating, validating and refreshing “best practice” © Knoco Ltd – all rights reserved

Processes built into the project and operational framework for

Learning before

Learning during

Learning after

Processes applied by the experts and communities for

Creating, validating and refreshing “best practice”

Technologies Technologies for Allowing communities to communicate and collaborate (e.g. community forums) Allowing people to find “those who know” (e.g. yellow pages) Allowing capture of new knowledge (e.g. lessons databases) Allowing access to community knowledge (e.g. wikis, portals, search engines) Allowing communities and experts to broadcast new knowledge and processes (e.g. blogs) © Knoco Ltd – all rights reserved

Technologies for

Allowing communities to communicate and collaborate (e.g. community forums)

Allowing people to find “those who know” (e.g. yellow pages)

Allowing capture of new knowledge (e.g. lessons databases)

Allowing access to community knowledge (e.g. wikis, portals, search engines)

Allowing communities and experts to broadcast new knowledge and processes (e.g. blogs)

The flow of Knowledge © Knoco Ltd – all rights reserved Connecting Collecting

The Flow of Knowledge There are two ways to exchange knowledge. You need both, for different types of knowledge Knowledge can be exchanged through dialogue (the CONNECT route) Knowledge can be exchanged in written or recorded form (the COLLECT route)

There are two ways to exchange knowledge. You need both, for different types of knowledge

Knowledge can be exchanged through dialogue (the CONNECT route)

Knowledge can be exchanged in written or recorded form (the COLLECT route)

Motivating © Knoco Ltd – all rights reserved Exchange of knowledge is motivated in one of two ways Pull, or knowledge seeking Push, or knowledge sharing Knowledge seeking is a better place to start than Knowledge sharing A demand for knowledge will stimulate a supply, but not vice versa

Exchange of knowledge is motivated in one of two ways

Pull, or knowledge seeking

Push, or knowledge sharing

Knowledge seeking is a better place to start than Knowledge sharing

A demand for knowledge will stimulate a supply, but not vice versa

For more guidance and resources © Knoco Ltd – all rights reserved http://www.knoco.com