Introduction To Knowledge Management

An introduction to Knowledge Management Learning as a way of business

Knowledge and Performance Learning Applying Knowledge is linked to performance. The more you know (as a team, individual or company), the better you perform

What is knowledge? © Knoco Ltd – all rights reserved Knowledge is the ability to take effective action It is the Know-how, born of experience, that allows correct decisions to be made, and effective processes to be developed and applied

What is Knowledge Management?
A managed system for ensuring that
The right knowledge
Reaches the right people
At the right time
To help them make the right decisions
© Knoco Ltd – all rights reserved Management as if Knowledge had Value

Three key enablers

People © Knoco Ltd – all rights reserved
In the functions, central groups, and communities of practice
In a central KM team
Accountable roles
In the projects and operational divisions

Processes
Processes built into the project and operational framework for
Learning before
Learning during
Learning after
Processes applied by the experts and communities for
Creating, validating and refreshing “best practice”
© Knoco Ltd – all rights reserved

Technologies
Technologies for
Allowing communities to communicate and collaborate (e.g. community forums)
Allowing people to find “those who know” (e.g. yellow pages)
Allowing capture of new knowledge (e.g. lessons databases)
Allowing access to community knowledge (e.g. wikis, portals, search engines)
Allowing communities and experts to broadcast new knowledge and processes (e.g. blogs)
© Knoco Ltd – all rights reserved

The Flow of Knowledge
There are two ways to exchange knowledge. You need both, for different types of knowledge
Knowledge can be exchanged through dialogue (the CONNECT route)
Knowledge can be exchanged in written or recorded form (the COLLECT route)

Motivating © Knoco Ltd – all rights reserved
Exchange of knowledge is motivated in one of two ways
Pull, or knowledge seeking
Push, or knowledge sharing
Knowledge seeking is a better place to start than Knowledge sharing
A demand for knowledge will stimulate a supply, but not vice versa

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Introduction To Knowledge Management

by nickmilton on Mar 08, 2009

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