Best Practices for Healthcare IT<br />Viyas Sundaram<br />AITP Long Island Chapter Meeting  <br />April 27, 2010<br />
2<br />What’s the Difference?<br />
3<br />Shifting Perspective<br />Both paintings are of the same chair … just from different perspectives.<br />Like the ch...
4<br />Poll<br />Show of Hands<br />What’s Most Important?<br /><ul><li>Email support?
End-user support?
Infrastructure support?
Application support?</li></li></ul><li>5<br />Healthcare IT Strategy Drivers <br />Key Drivers for Medical and Healthcare ...
6<br />IT Priorities for Healthcare Firms<br />Applications<br /><ul><li>Practice management
EHR
Medical billing</li></ul>Infrastructure<br />End-user support<br />Email/collaboration<br />
7<br />Best Practices for Healthcare IT<br />
8<br />Best Practices for Healthcare IT<br />
9<br />Best Practices for Healthcare IT<br />
10<br />Best Practices for Healthcare IT<br />
11<br />To Outsource or Not to Outsource ... <br />
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AITP - HIT SIG - Managed Services for Healthcare

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AITP - HIT SIG - Managed Services for Healthcare

  1. 1. Best Practices for Healthcare IT<br />Viyas Sundaram<br />AITP Long Island Chapter Meeting <br />April 27, 2010<br />
  2. 2. 2<br />What’s the Difference?<br />
  3. 3. 3<br />Shifting Perspective<br />Both paintings are of the same chair … just from different perspectives.<br />Like the chair, IT for Healthcare is identical to IT for other sectors but requires a different support perspective.<br />All firms have the same high level configuration, switches, routers, desktops, servers … but even though they have the same “chairs,” they are utilized differently and subsequently require a different architecture and support methodology.<br />
  4. 4. 4<br />Poll<br />Show of Hands<br />What’s Most Important?<br /><ul><li>Email support?
  5. 5. End-user support?
  6. 6. Infrastructure support?
  7. 7. Application support?</li></li></ul><li>5<br />Healthcare IT Strategy Drivers <br />Key Drivers for Medical and Healthcare Firms <br />Improved patient outcomes<br />Revenue<br />Compliance<br />
  8. 8. 6<br />IT Priorities for Healthcare Firms<br />Applications<br /><ul><li>Practice management
  9. 9. EHR
  10. 10. Medical billing</li></ul>Infrastructure<br />End-user support<br />Email/collaboration<br />
  11. 11. 7<br />Best Practices for Healthcare IT<br />
  12. 12. 8<br />Best Practices for Healthcare IT<br />
  13. 13. 9<br />Best Practices for Healthcare IT<br />
  14. 14. 10<br />Best Practices for Healthcare IT<br />
  15. 15. 11<br />To Outsource or Not to Outsource ... <br />
  16. 16. 12<br />Before Engaging in Any IT Strategy:<br />We Know! <br />You are special. <br />You are different.<br />But even as special as you are, you can use the following universal methodology.<br />
  17. 17. 13<br />Before Engaging in Any IT Strategy:<br />Get a clear and intricate understanding of your own business requirements<br />Identify vendors that marry their solution to your business not ask you to mold your business to their solution<br />Identify and ensure Service Level Agreements (SLA) meet your uptime needs<br />Identify the appropriate mix of in-house vs. outsourced IT services<br />Invest in yourself<br />
  18. 18. 14<br />Before Engaging in Any IT Strategy:<br />Invest in yourself<br /><ul><li>Ask your peers
  19. 19. Leverage your vendor’s knowledge
  20. 20. Join the AITP Healthcare SIG
  21. 21. HIMSS
  22. 22. MGMA
  23. 23. Local education offerings </li></li></ul><li>15<br />Q & A<br />Thank you.<br />Viyas Sundaram<br />Regional VP, mindSHIFT<br />571-432-4043<br />viyas.sundaram@mindSHIFT.com<br />
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