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AITP - HIT SIG - Managed Services for Healthcare

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Transcript

  • 1. Best Practices for Healthcare IT
    Viyas Sundaram
    AITP Long Island Chapter Meeting
    April 27, 2010
  • 2. 2
    What’s the Difference?
  • 3. 3
    Shifting Perspective
    Both paintings are of the same chair … just from different perspectives.
    Like the chair, IT for Healthcare is identical to IT for other sectors but requires a different support perspective.
    All firms have the same high level configuration, switches, routers, desktops, servers … but even though they have the same “chairs,” they are utilized differently and subsequently require a different architecture and support methodology.
  • 4. 4
    Poll
    Show of Hands
    What’s Most Important?
    • Email support?
    • 5. End-user support?
    • 6. Infrastructure support?
    • 7. Application support?
  • 5
    Healthcare IT Strategy Drivers
    Key Drivers for Medical and Healthcare Firms
    Improved patient outcomes
    Revenue
    Compliance
  • 8. 6
    IT Priorities for Healthcare Firms
    Applications
    • Practice management
    • 9. EHR
    • 10. Medical billing
    Infrastructure
    End-user support
    Email/collaboration
  • 11. 7
    Best Practices for Healthcare IT
  • 12. 8
    Best Practices for Healthcare IT
  • 13. 9
    Best Practices for Healthcare IT
  • 14. 10
    Best Practices for Healthcare IT
  • 15. 11
    To Outsource or Not to Outsource ...
  • 16. 12
    Before Engaging in Any IT Strategy:
    We Know!
    You are special.
    You are different.
    But even as special as you are, you can use the following universal methodology.
  • 17. 13
    Before Engaging in Any IT Strategy:
    Get a clear and intricate understanding of your own business requirements
    Identify vendors that marry their solution to your business not ask you to mold your business to their solution
    Identify and ensure Service Level Agreements (SLA) meet your uptime needs
    Identify the appropriate mix of in-house vs. outsourced IT services
    Invest in yourself
  • 18. 14
    Before Engaging in Any IT Strategy:
    Invest in yourself
    • Ask your peers
    • 19. Leverage your vendor’s knowledge
    • 20. Join the AITP Healthcare SIG
    • 21. HIMSS
    • 22. MGMA
    • 23. Local education offerings
  • 15
    Q & A
    Thank you.
    Viyas Sundaram
    Regional VP, mindSHIFT
    571-432-4043
    viyas.sundaram@mindSHIFT.com