™



Capabilities Presentation

          Presented by:

          Nick Giarrusso
   Business Development Manager
        ...
C OMPANY
                                       O VERVIEW

   Since ’98, provided hundreds of custom knowledge
    soluti...
AT S AFEHARBOR ,WE OPTIMIZE AND SEAMLESSLY
DELIVER OUR CLIENTS ' KNOWLEDGE BASE TO A BROAD
            ARRAY OF USER GROUP...
P RODUCTS
                                          & S ERVICES

    Enterprise class solutions, flexible customization a...
T ECHNOLOGY
                                   P LATFORM



Workflow
             Proprietary Interfaces




           De...
S MART S UPPORT 4.0


Is a fully managed knowledge solution developed
on a proprietary software platform featuring:
   Kn...
S MART S UPPORT
                                 A DVANTAGES

   Rapid
       Implementation in 8-12 weeks
       Avera...
COMPARISON TO
                                                                   S MART S UPPORT
                        B...
T HANK Y OU

               Nick Giarrusso

            Business Development

       Safeharbor Knowledge Solutions

     ...
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Safeharbor ks overview v3.0

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Transcript of "Safeharbor ks overview v3.0"

  1. 1. ™ Capabilities Presentation Presented by: Nick Giarrusso Business Development Manager March, 2010
  2. 2. C OMPANY O VERVIEW  Since ’98, provided hundreds of custom knowledge solutions implementations to range of companies  Provider of knowledge applications that dramatically improves contact deflection rates, customization and lowers customer support costs  In-house staff of knowledge solutions specialist  Dedicated customer management and analytics team  Software development team that continues improves solutions on a proprietary software platform
  3. 3. AT S AFEHARBOR ,WE OPTIMIZE AND SEAMLESSLY DELIVER OUR CLIENTS ' KNOWLEDGE BASE TO A BROAD ARRAY OF USER GROUPS .
  4. 4. P RODUCTS & S ERVICES  Enterprise class solutions, flexible customization and efficient data conversions while eliminating in-house training and support costs  Safeharbor provides fully managed knowledge solutions to companies looking to empower customer service  Professional Services  Database migration and/or consolidation  Knowledge site analysis and recommendations  Content assessment and enhancement (taxonomy, standardization, graphical improvement)
  5. 5. T ECHNOLOGY P LATFORM Workflow Proprietary Interfaces Development Environment Hosted Infrastructure
  6. 6. S MART S UPPORT 4.0 Is a fully managed knowledge solution developed on a proprietary software platform featuring:  Knowledge engineers and robust tracking feature for continues improvement  Supports Multimedia formats for web, mobile, video, etc.  Robust knowledge search  Integrates third party applications (survey applications, localization)  API interface with CRM and Portal solutions  Seamless corporate brand integration
  7. 7. S MART S UPPORT A DVANTAGES  Rapid  Implementation in 8-12 weeks  Average ROI is 6 months  Flexible  Minimal investment (HW, SW and Training)  Dynamic & Scalable  Personalized customer experience  Focused  Knowledge solutions is all we do  Proven solution reduces costs at all touch points
  8. 8. COMPARISON TO S MART S UPPORT Build it Buy Software SmartSupport In House Manage In-House 4.0 Hardware Requires Hardware – servers, storage, load balancers – SAS 70 Certified with back up and failover Software Requires software for delivery, reporting, integration and Industry Leading & upgrade, test and manage Award winning Expertise- Team dedicates staff resources for maintenance, report Dedicated Professional Ongoing analysis and optimization maintenance System Ongoing expense and capital 99.95% SLA Management Time/Costs Design/Plan/Build to Implementation: 6-18 Months Implementation & Support fee Typical Results Limited functionality Complex integration Simple vendor Strained internal Strained internal resources management model resources Average self service rates Superior self-service Difficult to Difficult to maintain/increase rates 8-12 Week Install maintain/increase self self service rates Dedicated team service rates Ongoing Improvement
  9. 9. T HANK Y OU Nick Giarrusso Business Development Safeharbor Knowledge Solutions 253-277-3240 Nicholas.Giarrusso@safeharbor.com

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