International Business Environments and Operations 16th Global Edition test b...
Social Media Boot Camp Chicago
1.
2. Agenda
• Keynote on Social Media - Seth Goldstein
• Chat - Curt Hecht, Dick Costolo
• *Break*
• Social Media Principles - Nick Gonzalez
• Case 1 - Intuit Small Business
• *Break*
• Case 2 - Macy’s with WOMI
• Case 3 - Comcast Cares
21. Changes
• Messages Are • Messages are
Statements QuesAons
• Channels are • Channels are
Conduits Cultures
• Metrics Measure • Metrics have
Exposure Meaning
44. Summary
Approach Principles
• Messages are (1) Listen
QuesAons
(2) Be Authen9c
• Channels are Cultures
(3) Move Fast
• Metrics have Meaning
(4) Less is More
45. Nick Gonzalez
• Twitter.com/NickGon
• Nick@socialmedia.com
• Blog.SocialMedia.com
58. Business Grant
Competition
• Share your story, Leave a tip for others to learn from
• All entrants receive a free Word of Mouth kit
• 50 finalists receive a flip video camera (and $5k) to create a video entry
• Voting and a panel of judges determines the 5 grand prize winners
• Over $300k in grant money
59. Advertising
• Print and Digital buys,
only a small faction of
spend
61. Public Relations
“Typically, these kinds of promotions are
mostly gimmicks. But with Intuit's stimulus
plan, the value is certainly real and worth
checking out.”
– AOL BloggingStocks.com
62. Results
• 5X the amount of traffic we had for the entire Just Start campaign (last year’s winning campaign), in
just the first 6 weeks.
• Website conversion rate comparable to our more traditional e-commerce sites/transaction site
conversion rates.
• Higher engagement with the Intuit brand:
• 1200 entries into the grant competition (plus 4000 ratings) in the first 6 weeks
• More than 1800 entries and ~13000 ratings with 10 days to go in the contest
• Online banner click through rates 2-10x higher than our traditional product focused banners.
• Increase positive talk:
• 170 million impressions in PR and counting
• 12% of the talk about Intuit small business is Small Business United related, as of week 6.
66. Be Authentic
• Every story includes a tip that others can
learn from
• Helps small businesses get visibility for their
businesses whether or not they win
• Searchable and sortable by industry,
keyword, ratings
• Stories are SEO optimized
67. Move Fast
• Harnessed new media
• Kept content fresh
69. A Big Thanks
Kira Wampler
Intuit Word of Mouth and Social Media Marketing Leader
Questions?
Email – kira_wampler@intuit.com
Twitter – http://www.twitter.com/kirasw