Sustainable UX

Sustainable UX Nick Finck April 21, 2010 UX Web Summit

? Who the f#@k is this dude?

Nick Finck Blue Flavor ‣ Principal & Director of User Experience ‣ Over 15 years of experience working in the web ﬁeld ‣ Has worked with Adobe, Boeing, CBS, Cisco, CitiGroup, Comcast, FDIC, HP, IBM, and Microsoft ‣ Co-organized and curated more than 10 national and international web conferences & events ‣ BlueFlavor.com ‣ Judged the Webby’s and several other web awards ‣ NickFinck.com ‣ Former publisher of Digital Web Magazine ‣ Expertise in information architecture, interaction design, and user research

? Understanding user experience

Morville’s Honeycomb

Discover Plan Design Build Evaluate Understand and Identify possible Create designs Develop functional Review, test, and identify the core solutions and that resolve the code based on the analyze effectiveness problems ﬁrst plan execution core problems designs of the design

UX happens here? Discover Plan Design Build Evaluate Understand and Identify possible Create designs Develop functional Review, test, and identify the core solutions and that resolve the code based on the analyze effectiveness problems ﬁrst plan execution core problems designs of the design

Photo by G Brummett - http://www.ﬂickr.com/photos/grantbrummett/4464678620/

Photo by G Brummett - http://www.ﬂickr.com/photos/grantbrummett/4469405610/

“User Experience is a focus, a thread that runs through all of our disciplines, and which no discipline owns or controls.” - The UXsters Explain UX

UX really happens here Discover Plan Design Build Evaluate Understand and Identify possible Create designs Develop functional Review, test, and identify the core solutions and that resolve the code based on the analyze effectiveness problems ﬁrst plan execution core problems designs of the design

? How did we end up here?

“We are the makers of our own state and…individuals who realize the fact need not, ought not, to wait for collective action.” - Mahatma Gandhi

A good user experience is sustainable

“Sustainability is the capacity to endure.” - the all-knowing Wikipedia

? How do we make good user experiences sustainable?

A look into my process

Stakeholder Interviews Photo by Keith Morris - http://www.ﬂickr.com/photos/standupbass/2103533585/

Kickoff Meeting Photo by Kristin Farwell - http://www.ﬂickr.com/photos/bulldogsolutions/2220048417/

Content Inventory

Content Audit

Focus Groups Photo by Matt Ruecker - http://dreamfactoryblog.wordpress.com/2010/01/19/the-importance-of-focus-groups/

Card Sorts Photo by Leandro Agrò - http://www.ﬂickr.com/photos/leeander/46397740/

Contextual Inquiries Photo by Benjamin Voss - http://benjaminvoss.wordpress.com/2008/03/20/contextual-inquiries-and-diaries/

Personas

Content Strategy

Collaborative Thinking Photo by Arne van Oosterom - http://www.ﬂickr.com/photos/wenovski/3634783083/

Page Description Diagrams Sample Company Name Home Page Page Description Diagrams 1 2 3 Main call to action Search About company Notes Gets users thinking about the brand A useful site search should always be An outline of what your company is all The homepage has been shifted to and specific actions they can make. available on the page to allow users an about. emphasize content that’s currently alternative method for finding your buried elsewhere in your site. The pro- Sign-up content. Privacy, Terms of Use, Etc. posed navigation structure reinforces A call to action that encourages peo- Most of the information that is cur- this goal. ple to sign up for recently added con- Link list rently listed in the footer should re- tent on the site. A list of semi-recently added link con- main there. The contact and address The home page should provide a tent. This list should contain 5-7 links information can easily be moved to clean path to the various sections of Featured article or essay with date and comment meta infor- the contact page, though. We also the site. Shows the first paragraph of an article mation for each. recommend adding in some naviga- with associated image, as well as the tional links, where possible. day it was published and the number of comments made. Latest entries A short listing of the latest articles or essays that have been posted. There should be between 5-7 shown on the home page. The featured article should not be displayed in this list. Highest Priority Lowest Priority Monday, September 24, 2007

Sitemaps About SXSW Contact Market at SXSW Tools History SXSW SMS SXSW.com Gydget Sponsors Sustainability Facebook News & Register Getting Around Trade Shows Merchandise Interactive Film Music Information Opera Mini Glossary Brochures and Hotels for Utterz Austin Map Music Exhibition Forms (PDFs) SXSWeek 2008 Music Music Player Conference Mailing Lists Travel Discounts iF! Exhibition Center News & Flatstock Poster Schedule Talks Shows Parties & Play Getting Around Press Information Show Subscribe International Carver Center The Daily Chord Talks Speakers Artists Austin Map Press Releases SXSWorld Online Reg Day Stage Cafe Magazine Directory Keynote Conference FAQ Shows SXSW Live Press Kit Auditorium Center My SXSWorld Mentor Sessions Shores Stage Stories Video Parties & Play Quickies Sessions FAQ Any additional Demo Listening venues Podcasts Sessions Press Credentials CLE Photo Policy Interactive News & ScreenBurn Schedule Talks Parties & Play Web Awards Getting Around Press Information Gaming Fest Interactive Hub Talks Speakers Winners Austin Map Press Releases Opening Remarks Conference FAQ Parties & Play Finalists Press Kit Center Keynotes Video Ceremony FAQ Book Readings Film Core Podcasts Dewey Award Press Credentials Conversations News & Schedule Talks FIlms Parties & Play Global Doc Days Getting Around Press Information Speaking Opportunities Photo Policy The News Reel Talks Speakers Film Trailers Austin Map Press Releases Panel Picker Speaking Conference FAQ Films Past Winners Press Kit Opportunities Center Key Video Parties & Play FAQ Panel Picker Primary navigation Podcasts Press Credentials a Secondary navigation a Link to separate section Photo Policy a Separate sub-site a Future navigation

Process Flows

Sketches

Zone Diagrams

Global Navigation Navigation Schema GiantCampus.com Information Architecture Navigation Schema 888-904-2267 | Live Help | Contact | Sign In / Sign Up Search Primary Navigation Home Courses Programs Locations Our Difference Community About Home Courses Programs Locations Our Difference Community About Secondary Navigation Game Design Game Design Game Design 3D Modeling 3D Modeling 3D Modeling Digital Photography & Graphics Digital Photography & Graphics Digital Photography & Graphics Flash Animation & Web Design Flash Animation & Web Design Flash Animation & Web Design Video Production Video Production Video Production Programming & Robotics Programming & Robotics Programming & Robotics General Computing General Computing General Computing Our Approach Our Approach Our Approach Breadcrumb Navigation Home > Courses > Flash Animation & Web Design > Web Design with Dreamweaver Footer Navigation Feedback | Legal | Careers | Press Room 888-904-2267 | Live Help | Contact

Wireframes

Storyboards Manage Account Manage Account Manage Account Manage Account Manage Account Manage Account ! Rename account ! Rename account ! Rename account ! Rename account ! Rename account ! Rename account Home Checking Rename ! Stop check ! Stop check ! Stop check ! Stop check ! Stop check Use this form to place a stop check on a ! Order checks ! Order checks ! Order checks ! Order checks ! Stop check check that has been issued. Amount of the check will be credited back to your account Order new checks for this account? ! Order check card ! Order check card ! Order check card ! Order checks (more info) Order Checks Note: If your card was lost or stolen please ! Manage Statements ! Manage Statements ! Order check card Account #: ...4324 call 800-637-0852 to ensure deactivation. ! Order check card (more info) Paper Statements ! Download ! Manage Statements From Check #: To Check #: ! Manage Statements Reason: Damaged check card Go Paperless Select ﬁle format... ! Download Reason: Lost check ! Download Rush Delivery? Note: these changes will impact your Download Now Note you will be chaged a $45.00 fee for a savings account(s) as well. (more info) Note you will be chaged a $8.00 fee for each stop check order. (more info) rush delivery of a check card. (more info) ! Download Stop Check Charge to account: Home checking (5423) Order ! Order checks ! Order check card ! Manage Statements ! Manage Statements ! Download ! Download

Prototype

Build Review Photo by Dmitriy Kopylenko - http://www.ﬂickr.com/photos/dima767/3660655314/

QA Testing Photo by Tristan Nitot - http://www.ﬂickr.com/photos/nitot/3038089411/

Usability Testing Photo by Alexander Baxevanis - http://www.ﬂickr.com/photos/futureshape/86228211/

User Interviews Photo by ekhereford - http://www.ﬂickr.com/photos/37128818@N02/3522353433/

Eye-Tracking Analysis Image by Daniel Martin - http://www.doublejumpmedia.com/blog/2009/05/eye-tracking-and-usability-testing-with-city-univers

Historical Traﬃc Analysis

Real-Time Traﬃc Analysis

? What is ahead for UX?

Augmented Reality with Location Based Services

Augmented Reality with Visual Recognition

Star Wars

Nintendo Wii

Microsoft’s Project Natal

Microsoft Surface

Oblong's g-speak Spatial Operating Environment

Sixth Sense Wearable Gestural Interface

Minority Report

UX isn’t a means to an end, it is only the beginning

Thank you!

? Questions?

Sustainable UX Nick Finck @nickf nick@blueﬂavor.com http://blueﬂavor.com

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Sustainable UX

by Nick Finck on Apr 21, 2010

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Sustainable UX — Webinar Transcript