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Holistic Customer Experience

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    Holistic Customer Experience - Presentation Transcript

    1. Holistic Customer Experience Nick Finck, October 10, 2009 Use #hcx when commenting on twitter InfoCamp Seattle 2009
    2. ? What is the holistic customer experience? InfoCamp Seattle 2009
    3. It’s BIGGER than UX InfoCamp Seattle 2009
    4. Brand Physical experience experience Message Social experience experience Visual Product experience experience Online Service experience experience InfoCamp Seattle 2009
    5. ? Who is doing this? InfoCamp Seattle 2009
    6. Pedometer Nike+
    7. InfoCamp Seattle 2009
    8. InfoCamp Seattle 2009
    9. InfoCamp Seattle 2009
    10. InfoCamp Seattle 2009
    11. InfoCamp Seattle 2009
    12. Its Not about Product its about People InfoCamp Seattle 2009
    13. InfoCamp Seattle 2009
    14. InfoCamp Seattle 2009
    15. There is No Back Button InfoCamp Seattle 2009
    16. InfoCamp Seattle 2009
    17. InfoCamp Seattle 2009
    18. InfoCamp Seattle 2009
    19. InfoCamp Seattle 2009
    20. There is No Checkout InfoCamp Seattle 2009
    21. InfoCamp Seattle 2009
    22. Thank you! InfoCamp Seattle 2009
    23. Thank you! Remember, comment on twitter with #hcx InfoCamp Seattle 2009
    24. Lets Start the Discussion InfoCamp Seattle 2009
    25. Holistic Customer Experience Nick Finck nick@blueflavor.com Blue Flavor - http://blueflavor.com Personal - http://nickfinck.com InfoCamp Seattle 2009

    + Nick FinckNick Finck, 1 month ago

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