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Analyzing Real-time User Visitor Searches

by Manager of Web Communications at Wayne State University on Oct 12, 2010

  • 1,281 views

Higher education websites always have a steady supply of visitors. It's great to see the numbers in Google Analyics fluctuate each day and trend upwards over time, but are your visitors finding what ...

Higher education websites always have a steady supply of visitors. It's great to see the numbers in Google Analyics fluctuate each day and trend upwards over time, but are your visitors finding what they came for? This talk is a high-level-to-in-depth look at tracking what visitors are searching for in real time from your site. We'll go beyond the consolidated "popular keywords" list to an actual trend list with grouped phases and pages. The goal is peer into the visitor's mind and figure out why they are searching for "address" on the Contact Us page or "Professor Smith" on the Faculty Information page. Higher education websites always struggle to accommodate two audiences, internal and external. Search results based on location don't lie, it's easy to combine real internal searches with reasons why quicklinks and extra menus may or may not be functioning as optimally as they should. It's time to go beyond pageviews and user paths and look at real-time search analytics.

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Analyzing Real-time User Visitor Searches Analyzing Real-time User Visitor Searches Presentation Transcript