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Academic e-reading: themes from user experience studies
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Academic e-reading: themes from user experience studies


Presentation given at the Society of Scholarly Publishers event on Nov. 8, 2011 in Washington, DC.

Presentation given at the Society of Scholarly Publishers event on Nov. 8, 2011 in Washington, DC.

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  • 1. Academic E-ReadingThemes from User Experience StudiesNicole Hennig, HeadMIT Libraries User Experience GroupNov. 8, 2011
  • 2. Today’s talk1. User needs study results2. Mobile academic ereading - the current state3. Mobile academic ereading - improving it
  • 3. User Needs ResearchDigital Scholarship Study17 students kept diaries of theiracademic lives for a week- in-depth interviewshow are newtechnologies & formatschanging how studentswork?
  • 4. ThemesConvenience wins Fragmentation hurts People count Place matters
  • 5. Convenience winsFamiliarityTime invested in familiar systems Post-paper society - no more flipping through current journals
  • 6. Convenience winsDifficult? change topic Interlibrary borrowing? Just difficult enough to skip.
  • 7. Convenience winsThe convenience of pen &paper.
  • 8. Convenience winsMobile works
  • 9. Fragmentation hurtsMultiple storage solutions
  • 10. Fragmentation hurtsEven “the cloud” is fragmented.
  • 11. Fragmentation hurts
  • 12. Fragmentation hurtsWork-arounds
  • 13. People countCollaboration Flickr: http://www.flickr.com/photos/kmakice/3462454985/
  • 14. People countCollaboration tools
  • 15. People countAlone together
  • 16. People countDistance tools
  • 17. People countFamiliar experts
  • 18. Place matters24-hours, work from everywhere http://www.flickr.com/photos/kcolwell/502787405/
  • 19. ThemesConvenience wins Fragmentation hurts People count Place matters
  • 20. “How might we?...”A. Convenience wins1. How might we make our services as convenient as possible?B. Fragmentation hurts1. How might we reduce fragmentation in our resources and tools that weprovide?2. How might we make our tools interoperate with the tools that peopleuse? (Dropbox, Instapaper, Google Docs, Evernote, Refworks, Zotero)C. People count1. How might we enable people to connect to the experts they need?
  • 21. Academic ebooks - current situation
  • 22. We subscribe tomany ebookpackages, butmost are noteasy to read onmobile devices.
  • 23. http://libguides.mit.edu/ereadingfaq
  • 24. What we tell our users
  • 25. Comparing features
  • 26. What we look for
  • 27. Students use of ebooks not growing Chronicle of Higher Education
  • 28. MIT Libraries Fall 2011 survey77% have a smartphone or e-reader.MIT Libraries Fall 2011 Survey. 6,500 responses, 44% response rate
  • 29. MIT students want to read & take notes while mobileResults not completely analyzed yet, but majority “not currently doing this, but wouldlike to” for all choices. MIT Libraries Fall 2011 Survey. 6,500 responses, 44% response rate
  • 30. Expectations from non-academic e-reading - read anytime/anywhere - small, lightweight, carry many books with you - easy to get new books immediately - ability to sync between mobile devices & computers - zooming in to details of illustrations (iPad & other tablets) - even small screens can work for reading PDFs, thanks to apps like GoodReader
  • 31. Popular workshop
  • 32. http://libguides.mit.edu/apps
  • 33. “Librarians must carve out new roles asadvocates of more usable digital collections” Char Booth, Univ. of California, Berkeley
  • 34. What academic ebooks could be1. Solve user problems Convenience wins2. An ecosystem Fragmentation hurts3. Social context People count4. Take advantage ofthe medium Medium matters
  • 35. It’s more than reading • pondering • thinking • taking notes • bookmarking • copying • quoting • defining words • underlining • highlighting • comparing with other text • skipping aroundhttp://www.flickr.com/photos/bludgeoner86/2298513747/ • skimming • looking at photos • examining charts/graphs • citing • discussing
  • 36. Convenience winsEasy annotationImproved ways to annotate digital documentsthat allow for either typing or handwriting in away that works easily and intuitively. GoodReaderiAnnotate PDF
  • 37. 1 Convenience winsIntegration with citation toolsAllow for ease of saving and formattingcitations in formats required.
  • 38. Convenience winsSolve user problemsContent is no longer just a product. It’s part of a value chain that solvesreaders’ problems. Readers expect publishers to point them to the outcomesor answers they want, where and when they want them.- Context, Not Containerby Brian O’Leary
  • 39. Fragmentation hurtsDownload once, read anywhereAllows one to be “device-agnostic”... changeor upgrade device, keep your content.
  • 40. Fragmentation hurtsDownload once,read anywhere
  • 41. Fragmentation hurtsIntegration with cloud toolsAllows for easy organizing, saving, and movingcontent between devices and systems.
  • 42. People countSocial features, discussionAllow for sharing of quotes and text snippets via email,Twitter, Google+, or other social media.
  • 43. People countSocial features, discussion
  • 44. People counthttp://findings.com/
  • 45. People counthttp://openmargin.com/
  • 46. Medium mattersText - also known as “formless” content http://www.flickr.com/photos/aufheben/494023168/
  • 47. Medium mattersText + graphics, maps, diagrams- also known as “definite content”http://www.flickr.com/photos/25541021@N00/4339699941/
  • 48. Medium mattersFormless vs. Definite Content“.....definite content..... It may be reflowable, but dependingon how it is reflowed, inherent meaning and quality of thetext may shift.”— Books in the age of the iPadby Craig Mod
  • 49. Medium mattersBetter ways to view illustrationsAllow for zooming in and out, with multi-touch gesturesfor very large, detailed images, maps, or diagrams. http://www.flickr.com/photos/manitobamaps/2230280043/
  • 50. Medium mattersLearn from designof comic appsauto-zoom to each panelWhat if zoomfeatures wereapplied toscholarlyillustrations?
  • 51. Medium mattersThe Elements, iPad app3D images, rotation. Takes advantage ofmulti-touch & swipe.
  • 52. Medium mattersPage turning metaphor“Take something as fundamental as pages, for example. Themetaphor of flipping pages already feels boring and forcedon the iPhone and on the iPad. The flow of content no longerhas to be chunked into “page”-sized bites.” - Books in the age of the iPad by Craig Mod
  • 53. Medium matters“One simplistic reimagining of book layout would be to place chapters onthe horizontal plane, with content on a fluid vertical plane.” - Books in the age of the iPad by Craig Mod
  • 54. Medium mattersLimitless space beyond the edges“In printed books, the two-page spread was our canvas. It’s easy to thinksimilarly about the iPad. Let’s not. The canvas of the iPad must be consideredin a way that acknowledges the physical boundaries of the device, while alsoembracing the effective limitlessness of space just beyond those edges.We’re going to see new forms of storytelling emerge from this canvas.”- Books in the age of the iPad by Craig Mod
  • 55. Medium matters“The way we think about book, magazine, and newspaperpublishing is unduly governed by the physical containers we haveused for centuries to transmit information.”- Context, Not Containerby Brian O’Leary
  • 56. Medium mattersDIY: create your own, mix/match“Many current audiences (and all future ones) live in an open andaccessible environment. They expect to be able to look under thehood, mix and match chunks of content, and create, seamlessly,something of their own. Failure to meet those needs will result inobscurity, at best.”- Context, Not Containerby Brian O’Leary
  • 57. Medium mattersLibrarians & scholarly publishers- we want to offer the best- we want to innovate- we want to provide useful tools for scholarship and learning- we need more thoughtful analysis around DRM issues
  • 58. Medium mattersDRM: Making informed decisionsMeanwhile, a growing number of mostly independent publishers are doingthe unthinkable: releasing ebooks without any form of copy restriction.Are these publishers completely oblivious to the obvious problem of digitalpiracy? Or are they taking a calculated risk that will ultimately benefittheir business?- Analyzing the business case for DRMby Kirk Biglionehttp://book.pressbooks.com/chapter/analyzing-business-case-for-drm
  • 59. A social bookContext, Not Container by Brian O’LearyBooks in the age of the iPad by Craig ModAnalyzing the business case for DRM by Kirk Biglione
  • 60. What academic ebooks could be1. Solve user problems Convenience wins2. An ecosystem Fragmentation hurts3. Social context People count4. Take advantage ofthe medium Medium matters
  • 61. Nicole Hennighennig@mit.edu