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Nhelzki Communication NCM 105
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Nhelzki Communication NCM 105

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  • 1. Communication in Nursing (NCM 105 – Nursing Management & Leadership) Nhelia B. Perez RN, MSN Northeastern College – Nursing Department Santiago City, Philippines
  • 2. A Challenge
    • Please write a One Sentence Definition of
    • EFFECTIVE COMMUNICATION
  • 3. Definition of Communication
    • The exchange of thoughts, messages, or the like, as by speech, signals or writing.
    • To express oneself in such a way that one is readily and clearly understood.
  • 4. Definition of Communication
    • Communication is shared feelings/shared understanding.
    • If you can honestly achieve that goal, you are communicating.
  • 5. Successful Communication Sender Receiver Message Communication Message Same message is being received by receiver as send by the sender
  • 6. Source Decoding Channel Encoding Receiver Msg Msg. Msg . Msg . Feedback Context The Communication Process
  • 7. PRINCIPLES OF EFFECTIVE COMMUNICATION
    • Clear lines of communication serve as the linking process by which parts of the organization are unified toward goal achievement.
    • Simple, exact and concise messages ensure understanding of the message to be conveyed.
    • Feedback is essential communication.
  • 8.
    • Communication thrives best in a supportive environment which encourages positive values among its personnel.
    • A manager’s communication skill is vital to the attainment of the goals of the organization.
    • Adequate and timely communication of work – related issues or changes that may affect jobs enhance compliance.
  • 9. Types of Communication
    • Verbal
      • Oral
      • Email
      • Written
    • Nonverbal
      • Expression
      • Body language
      • Expressive behaviors
  • 10. Channel in the Communication Process Verbal channels Non- Verbal channels Written channels Face-to-face meetings, telephone and videoconferencing ; Intonation Personal appearance Facial expression Posture and gait touch Letters, emails, memos and reports.
  • 11. 5 steps to Communication
    • Encoding
      • Speaker gives the info
    • Decoding
      • Audience receives info
    • Reception
      • Audience receives info
  • 12. PEERS & MEMBERS OF THE TEAM PATIENT, FAMILY & COMMUNITY WORKERS’ FAMILY & FRIENDS SUPERIOR NURSES SUBORDINATES
  • 13. Analytical & Global Marking Effective 4 Things To Remember Communication:
  • 14. Why Do You Communicate?
  • 15. Relationships
  • 16.  
  • 17. Career Office
  • 18. 70 % Mistakes at work is due to poor communication
  • 19. Difficult Situations
  • 20. Very Difficult Situations
  • 21. 4 Steps to Helpful Listening
  • 22. A FFIRM E XPLORE R EFLECT S ILENCE
  • 23. Seek first to Understand Before Being Understood
  • 24. The Cockroach Game
  • 25. 6 Principles Of Choosing the Right Words
  • 26. Don’t Always Use “You”!
  • 27. “ You must be more polite.”
  • 28. Focus on Solutions, not Problems
  • 29. “ We have run out of cherries!”
  • 30. Use more CANs’ than CAN’Ts’
  • 31. “ I CAN’T help you now!”
  • 32. Say what you WANT, not what you DON’T WANT
  • 33. “ I don’t want to be pulled-out!”
  • 34. Focus on the FUTURE, not the PAST
  • 35. “ Why did you perform so badly yesterday?”
  • 36. SHARE your ideas, don’t ARGUE
  • 37. “ I don’t agree with you! You are wrong!”
  • 38. 5C s’ Of Effective Speaking
  • 39.
    • Courteous
    • Clear?
    • Concise
    • Complete
    • Concrete
  • 40. Non-Verbal Communication
  • 41. Women are more Sensitive than Men !
  • 42. Eye Contact
  • 43.
    • Direct Eye Contact
    • Look Downwards
    • Single Raised Eye-Brow
    • Both Raised Eye-Brows
    • Bent Eye-Brows
  • 44. Posture
  • 45. Gestures
  • 46. Proximity
  • 47. Smiling
  • 48. 17 Muscles to SMILE 43 Muscles to FROWN
  • 49.
    • #1 Listen Carefully
    #2 Use the Right Words #3 Speak Well #4 Watch Your Body Language
  • 50. Methods of Communication
    • Memo, fax, e-mail, voice mail, letter.
    • Phone call, in-person.
    Two-Way One-Way Collaborative
    • Team meetings, consulting, consensus, decision making, group problem solving.
  • 51. Feedback
    • Clarifying
      • Restating
    • Interpretive
      • Making observations
    • Judgmental
      • Drawing conclusions
    • Personal Reaction
      • Your personal feelings
  • 52. Communication Advantages
    • Increase productivity.
    • Reduce stress.
    • Better understand what others are saying.
    • Better understand how to get your message across.
    • Enhance relationships.
    • Save time and money.
  • 53. Who Is Responsible?
    • The Communicator.
    How Much Is The Communicator Responsible?
    • 60 Percent!
  • 54. Some Tips
    • Don’t read from notes
    • Add humor
    • Speak Clearly
    • Pause
    • Watch your body language
  • 55. More Tips
    • Know when to stop talking
    • Audio visuals
    • Maintain Eye contact
  • 56. Thanks for listening