Nhelzki Communication NCM 105

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Nhelzki Communication NCM 105

  1. 1. Communication in Nursing (NCM 105 – Nursing Management & Leadership) Nhelia B. Perez RN, MSN Northeastern College – Nursing Department Santiago City, Philippines
  2. 2. A Challenge <ul><li>Please write a One Sentence Definition of </li></ul><ul><li>EFFECTIVE COMMUNICATION </li></ul>
  3. 3. Definition of Communication <ul><li>The exchange of thoughts, messages, or the like, as by speech, signals or writing. </li></ul><ul><li>To express oneself in such a way that one is readily and clearly understood. </li></ul>
  4. 4. Definition of Communication <ul><li>Communication is shared feelings/shared understanding. </li></ul><ul><li>If you can honestly achieve that goal, you are communicating. </li></ul>
  5. 5. Successful Communication Sender Receiver Message Communication Message Same message is being received by receiver as send by the sender
  6. 6. Source Decoding Channel Encoding Receiver Msg Msg. Msg . Msg . Feedback Context The Communication Process
  7. 7. PRINCIPLES OF EFFECTIVE COMMUNICATION <ul><li>Clear lines of communication serve as the linking process by which parts of the organization are unified toward goal achievement. </li></ul><ul><li>Simple, exact and concise messages ensure understanding of the message to be conveyed. </li></ul><ul><li>Feedback is essential communication. </li></ul>
  8. 8. <ul><li>Communication thrives best in a supportive environment which encourages positive values among its personnel. </li></ul><ul><li>A manager’s communication skill is vital to the attainment of the goals of the organization. </li></ul><ul><li>Adequate and timely communication of work – related issues or changes that may affect jobs enhance compliance. </li></ul>
  9. 9. Types of Communication <ul><li>Verbal </li></ul><ul><ul><li>Oral </li></ul></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Written </li></ul></ul><ul><li>Nonverbal </li></ul><ul><ul><li>Expression </li></ul></ul><ul><ul><li>Body language </li></ul></ul><ul><ul><li>Expressive behaviors </li></ul></ul>
  10. 10. Channel in the Communication Process Verbal channels Non- Verbal channels Written channels Face-to-face meetings, telephone and videoconferencing ; Intonation Personal appearance Facial expression Posture and gait touch Letters, emails, memos and reports.
  11. 11. 5 steps to Communication <ul><li>Encoding </li></ul><ul><ul><li>Speaker gives the info </li></ul></ul><ul><li>Decoding </li></ul><ul><ul><li>Audience receives info </li></ul></ul><ul><li>Reception </li></ul><ul><ul><li>Audience receives info </li></ul></ul>
  12. 12. PEERS & MEMBERS OF THE TEAM PATIENT, FAMILY & COMMUNITY WORKERS’ FAMILY & FRIENDS SUPERIOR NURSES SUBORDINATES
  13. 13. Analytical & Global Marking Effective 4 Things To Remember Communication:
  14. 14. Why Do You Communicate?
  15. 15. Relationships
  16. 17. Career Office
  17. 18. 70 % Mistakes at work is due to poor communication
  18. 19. Difficult Situations
  19. 20. Very Difficult Situations
  20. 21. 4 Steps to Helpful Listening
  21. 22. A FFIRM E XPLORE R EFLECT S ILENCE
  22. 23. Seek first to Understand Before Being Understood
  23. 24. The Cockroach Game
  24. 25. 6 Principles Of Choosing the Right Words
  25. 26. Don’t Always Use “You”!
  26. 27. “ You must be more polite.”
  27. 28. Focus on Solutions, not Problems
  28. 29. “ We have run out of cherries!”
  29. 30. Use more CANs’ than CAN’Ts’
  30. 31. “ I CAN’T help you now!”
  31. 32. Say what you WANT, not what you DON’T WANT
  32. 33. “ I don’t want to be pulled-out!”
  33. 34. Focus on the FUTURE, not the PAST
  34. 35. “ Why did you perform so badly yesterday?”
  35. 36. SHARE your ideas, don’t ARGUE
  36. 37. “ I don’t agree with you! You are wrong!”
  37. 38. 5C s’ Of Effective Speaking
  38. 39. <ul><li>Courteous </li></ul><ul><li>Clear? </li></ul><ul><li>Concise </li></ul><ul><li>Complete </li></ul><ul><li>Concrete </li></ul>
  39. 40. Non-Verbal Communication
  40. 41. Women are more Sensitive than Men !
  41. 42. Eye Contact
  42. 43. <ul><li>Direct Eye Contact </li></ul><ul><li>Look Downwards </li></ul><ul><li>Single Raised Eye-Brow </li></ul><ul><li>Both Raised Eye-Brows </li></ul><ul><li>Bent Eye-Brows </li></ul>
  43. 44. Posture
  44. 45. Gestures
  45. 46. Proximity
  46. 47. Smiling
  47. 48. 17 Muscles to SMILE 43 Muscles to FROWN
  48. 49. <ul><li>#1 Listen Carefully </li></ul>#2 Use the Right Words #3 Speak Well #4 Watch Your Body Language
  49. 50. Methods of Communication <ul><li>Memo, fax, e-mail, voice mail, letter. </li></ul><ul><li>Phone call, in-person. </li></ul>Two-Way One-Way Collaborative <ul><li>Team meetings, consulting, consensus, decision making, group problem solving. </li></ul>
  50. 51. Feedback <ul><li>Clarifying </li></ul><ul><ul><li>Restating </li></ul></ul><ul><li>Interpretive </li></ul><ul><ul><li>Making observations </li></ul></ul><ul><li>Judgmental </li></ul><ul><ul><li>Drawing conclusions </li></ul></ul><ul><li>Personal Reaction </li></ul><ul><ul><li>Your personal feelings </li></ul></ul>
  51. 52. Communication Advantages <ul><li>Increase productivity. </li></ul><ul><li>Reduce stress. </li></ul><ul><li>Better understand what others are saying. </li></ul><ul><li>Better understand how to get your message across. </li></ul><ul><li>Enhance relationships. </li></ul><ul><li>Save time and money. </li></ul>
  52. 53. Who Is Responsible? <ul><li>The Communicator. </li></ul>How Much Is The Communicator Responsible? <ul><li>60 Percent! </li></ul>
  53. 54. Some Tips <ul><li>Don’t read from notes </li></ul><ul><li>Add humor </li></ul><ul><li>Speak Clearly </li></ul><ul><li>Pause </li></ul><ul><li>Watch your body language </li></ul>
  54. 55. More Tips <ul><li>Know when to stop talking </li></ul><ul><li>Audio visuals </li></ul><ul><li>Maintain Eye contact </li></ul>
  55. 56. Thanks for listening
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