Nhelzki Communication NCM 105

Communication in Nursing (NCM 105 – Nursing Management & Leadership) Nhelia B. Perez RN, MSN Northeastern College – Nursing Department Santiago City, Philippines

A Challenge
Please write a One Sentence Definition of
EFFECTIVE COMMUNICATION

Definition of Communication
The exchange of thoughts, messages, or the like, as by speech, signals or writing.
To express oneself in such a way that one is readily and clearly understood.

Definition of Communication
Communication is shared feelings/shared understanding.
If you can honestly achieve that goal, you are communicating.

Successful Communication Sender Receiver Message Communication Message Same message is being received by receiver as send by the sender

Source Decoding Channel Encoding Receiver Msg Msg. Msg . Msg . Feedback Context The Communication Process

PRINCIPLES OF EFFECTIVE COMMUNICATION
Clear lines of communication serve as the linking process by which parts of the organization are unified toward goal achievement.
Simple, exact and concise messages ensure understanding of the message to be conveyed.
Feedback is essential communication.

Communication thrives best in a supportive environment which encourages positive values among its personnel.
A manager’s communication skill is vital to the attainment of the goals of the organization.
Adequate and timely communication of work – related issues or changes that may affect jobs enhance compliance.

Types of Communication
Verbal
Oral
Email
Written
Nonverbal
Expression
Body language
Expressive behaviors

Channel in the Communication Process Verbal channels Non- Verbal channels Written channels Face-to-face meetings, telephone and videoconferencing ; Intonation Personal appearance Facial expression Posture and gait touch Letters, emails, memos and reports.

5 steps to Communication
Encoding
Speaker gives the info
Decoding
Audience receives info
Reception
Audience receives info

PEERS & MEMBERS OF THE TEAM PATIENT, FAMILY & COMMUNITY WORKERS’ FAMILY & FRIENDS SUPERIOR NURSES SUBORDINATES

Analytical & Global Marking Effective 4 Things To Remember Communication:

Why Do You Communicate?

Relationships

Career Office

70 % Mistakes at work is due to poor communication

Difficult Situations

Very Difficult Situations

4 Steps to Helpful Listening

A FFIRM E XPLORE R EFLECT S ILENCE

Seek first to Understand Before Being Understood

The Cockroach Game

6 Principles Of Choosing the Right Words

Don’t Always Use “You”!

“ You must be more polite.”

Focus on Solutions, not Problems

“ We have run out of cherries!”

Use more CANs’ than CAN’Ts’

“ I CAN’T help you now!”

Say what you WANT, not what you DON’T WANT

“ I don’t want to be pulled-out!”

Focus on the FUTURE, not the PAST

“ Why did you perform so badly yesterday?”

SHARE your ideas, don’t ARGUE

“ I don’t agree with you! You are wrong!”

5C s’ Of Effective Speaking

Courteous
Clear?
Concise
Complete
Concrete

Non-Verbal Communication

Women are more Sensitive than Men !

Eye Contact

Direct Eye Contact
Look Downwards
Single Raised Eye-Brow
Both Raised Eye-Brows
Bent Eye-Brows

Posture

Gestures

Proximity

Smiling

17 Muscles to SMILE 43 Muscles to FROWN

#1 Listen Carefully
#2 Use the Right Words #3 Speak Well #4 Watch Your Body Language

Methods of Communication
Memo, fax, e-mail, voice mail, letter.
Phone call, in-person.
Two-Way One-Way Collaborative
Team meetings, consulting, consensus, decision making, group problem solving.

Feedback
Clarifying
Restating
Interpretive
Making observations
Judgmental
Drawing conclusions
Personal Reaction
Your personal feelings

Communication Advantages
Increase productivity.
Reduce stress.
Better understand what others are saying.
Better understand how to get your message across.
Enhance relationships.
Save time and money.

Who Is Responsible?
The Communicator.
How Much Is The Communicator Responsible?
60 Percent!

Some Tips
Don’t read from notes
Add humor
Speak Clearly
Pause
Watch your body language

More Tips
Know when to stop talking
Audio visuals
Maintain Eye contact

Thanks for listening

Nhelzki Communication NCM 105

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