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Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
Nhelzki Communication NCM 105
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Nhelzki Communication NCM 105

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  1. Communication in Nursing (NCM 105 – Nursing Management & Leadership) Nhelia B. Perez RN, MSN Northeastern College – Nursing Department Santiago City, Philippines
  2. A Challenge <ul><li>Please write a One Sentence Definition of </li></ul><ul><li>EFFECTIVE COMMUNICATION </li></ul>
  3. Definition of Communication <ul><li>The exchange of thoughts, messages, or the like, as by speech, signals or writing. </li></ul><ul><li>To express oneself in such a way that one is readily and clearly understood. </li></ul>
  4. Definition of Communication <ul><li>Communication is shared feelings/shared understanding. </li></ul><ul><li>If you can honestly achieve that goal, you are communicating. </li></ul>
  5. Successful Communication Sender Receiver Message Communication Message Same message is being received by receiver as send by the sender
  6. Source Decoding Channel Encoding Receiver Msg Msg. Msg . Msg . Feedback Context The Communication Process
  7. PRINCIPLES OF EFFECTIVE COMMUNICATION <ul><li>Clear lines of communication serve as the linking process by which parts of the organization are unified toward goal achievement. </li></ul><ul><li>Simple, exact and concise messages ensure understanding of the message to be conveyed. </li></ul><ul><li>Feedback is essential communication. </li></ul>
  8. <ul><li>Communication thrives best in a supportive environment which encourages positive values among its personnel. </li></ul><ul><li>A manager’s communication skill is vital to the attainment of the goals of the organization. </li></ul><ul><li>Adequate and timely communication of work – related issues or changes that may affect jobs enhance compliance. </li></ul>
  9. Types of Communication <ul><li>Verbal </li></ul><ul><ul><li>Oral </li></ul></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Written </li></ul></ul><ul><li>Nonverbal </li></ul><ul><ul><li>Expression </li></ul></ul><ul><ul><li>Body language </li></ul></ul><ul><ul><li>Expressive behaviors </li></ul></ul>
  10. Channel in the Communication Process Verbal channels Non- Verbal channels Written channels Face-to-face meetings, telephone and videoconferencing ; Intonation Personal appearance Facial expression Posture and gait touch Letters, emails, memos and reports.
  11. 5 steps to Communication <ul><li>Encoding </li></ul><ul><ul><li>Speaker gives the info </li></ul></ul><ul><li>Decoding </li></ul><ul><ul><li>Audience receives info </li></ul></ul><ul><li>Reception </li></ul><ul><ul><li>Audience receives info </li></ul></ul>
  12. PEERS & MEMBERS OF THE TEAM PATIENT, FAMILY & COMMUNITY WORKERS’ FAMILY & FRIENDS SUPERIOR NURSES SUBORDINATES
  13. Analytical & Global Marking Effective 4 Things To Remember Communication:
  14. Why Do You Communicate?
  15. Relationships
  16.  
  17. Career Office
  18. 70 % Mistakes at work is due to poor communication
  19. Difficult Situations
  20. Very Difficult Situations
  21. 4 Steps to Helpful Listening
  22. A FFIRM E XPLORE R EFLECT S ILENCE
  23. Seek first to Understand Before Being Understood
  24. The Cockroach Game
  25. 6 Principles Of Choosing the Right Words
  26. Don’t Always Use “You”!
  27. “ You must be more polite.”
  28. Focus on Solutions, not Problems
  29. “ We have run out of cherries!”
  30. Use more CANs’ than CAN’Ts’
  31. “ I CAN’T help you now!”
  32. Say what you WANT, not what you DON’T WANT
  33. “ I don’t want to be pulled-out!”
  34. Focus on the FUTURE, not the PAST
  35. “ Why did you perform so badly yesterday?”
  36. SHARE your ideas, don’t ARGUE
  37. “ I don’t agree with you! You are wrong!”
  38. 5C s’ Of Effective Speaking
  39. <ul><li>Courteous </li></ul><ul><li>Clear? </li></ul><ul><li>Concise </li></ul><ul><li>Complete </li></ul><ul><li>Concrete </li></ul>
  40. Non-Verbal Communication
  41. Women are more Sensitive than Men !
  42. Eye Contact
  43. <ul><li>Direct Eye Contact </li></ul><ul><li>Look Downwards </li></ul><ul><li>Single Raised Eye-Brow </li></ul><ul><li>Both Raised Eye-Brows </li></ul><ul><li>Bent Eye-Brows </li></ul>
  44. Posture
  45. Gestures
  46. Proximity
  47. Smiling
  48. 17 Muscles to SMILE 43 Muscles to FROWN
  49. <ul><li>#1 Listen Carefully </li></ul>#2 Use the Right Words #3 Speak Well #4 Watch Your Body Language
  50. Methods of Communication <ul><li>Memo, fax, e-mail, voice mail, letter. </li></ul><ul><li>Phone call, in-person. </li></ul>Two-Way One-Way Collaborative <ul><li>Team meetings, consulting, consensus, decision making, group problem solving. </li></ul>
  51. Feedback <ul><li>Clarifying </li></ul><ul><ul><li>Restating </li></ul></ul><ul><li>Interpretive </li></ul><ul><ul><li>Making observations </li></ul></ul><ul><li>Judgmental </li></ul><ul><ul><li>Drawing conclusions </li></ul></ul><ul><li>Personal Reaction </li></ul><ul><ul><li>Your personal feelings </li></ul></ul>
  52. Communication Advantages <ul><li>Increase productivity. </li></ul><ul><li>Reduce stress. </li></ul><ul><li>Better understand what others are saying. </li></ul><ul><li>Better understand how to get your message across. </li></ul><ul><li>Enhance relationships. </li></ul><ul><li>Save time and money. </li></ul>
  53. Who Is Responsible? <ul><li>The Communicator. </li></ul>How Much Is The Communicator Responsible? <ul><li>60 Percent! </li></ul>
  54. Some Tips <ul><li>Don’t read from notes </li></ul><ul><li>Add humor </li></ul><ul><li>Speak Clearly </li></ul><ul><li>Pause </li></ul><ul><li>Watch your body language </li></ul>
  55. More Tips <ul><li>Know when to stop talking </li></ul><ul><li>Audio visuals </li></ul><ul><li>Maintain Eye contact </li></ul>
  56. Thanks for listening

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