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Nhelzki Communication NCM 105
 

Nhelzki Communication NCM 105

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    Nhelzki Communication NCM 105 Nhelzki Communication NCM 105 Presentation Transcript

    • Communication in Nursing (NCM 105 – Nursing Management & Leadership) Nhelia B. Perez RN, MSN Northeastern College – Nursing Department Santiago City, Philippines
    • A Challenge
      • Please write a One Sentence Definition of
      • EFFECTIVE COMMUNICATION
    • Definition of Communication
      • The exchange of thoughts, messages, or the like, as by speech, signals or writing.
      • To express oneself in such a way that one is readily and clearly understood.
    • Definition of Communication
      • Communication is shared feelings/shared understanding.
      • If you can honestly achieve that goal, you are communicating.
    • Successful Communication Sender Receiver Message Communication Message Same message is being received by receiver as send by the sender
    • Source Decoding Channel Encoding Receiver Msg Msg. Msg . Msg . Feedback Context The Communication Process
    • PRINCIPLES OF EFFECTIVE COMMUNICATION
      • Clear lines of communication serve as the linking process by which parts of the organization are unified toward goal achievement.
      • Simple, exact and concise messages ensure understanding of the message to be conveyed.
      • Feedback is essential communication.
      • Communication thrives best in a supportive environment which encourages positive values among its personnel.
      • A manager’s communication skill is vital to the attainment of the goals of the organization.
      • Adequate and timely communication of work – related issues or changes that may affect jobs enhance compliance.
    • Types of Communication
      • Verbal
        • Oral
        • Email
        • Written
      • Nonverbal
        • Expression
        • Body language
        • Expressive behaviors
    • Channel in the Communication Process Verbal channels Non- Verbal channels Written channels Face-to-face meetings, telephone and videoconferencing ; Intonation Personal appearance Facial expression Posture and gait touch Letters, emails, memos and reports.
    • 5 steps to Communication
      • Encoding
        • Speaker gives the info
      • Decoding
        • Audience receives info
      • Reception
        • Audience receives info
    • PEERS & MEMBERS OF THE TEAM PATIENT, FAMILY & COMMUNITY WORKERS’ FAMILY & FRIENDS SUPERIOR NURSES SUBORDINATES
    • Analytical & Global Marking Effective 4 Things To Remember Communication:
    • Why Do You Communicate?
    • Relationships
    •  
    • Career Office
    • 70 % Mistakes at work is due to poor communication
    • Difficult Situations
    • Very Difficult Situations
    • 4 Steps to Helpful Listening
    • A FFIRM E XPLORE R EFLECT S ILENCE
    • Seek first to Understand Before Being Understood
    • The Cockroach Game
    • 6 Principles Of Choosing the Right Words
    • Don’t Always Use “You”!
    • “ You must be more polite.”
    • Focus on Solutions, not Problems
    • “ We have run out of cherries!”
    • Use more CANs’ than CAN’Ts’
    • “ I CAN’T help you now!”
    • Say what you WANT, not what you DON’T WANT
    • “ I don’t want to be pulled-out!”
    • Focus on the FUTURE, not the PAST
    • “ Why did you perform so badly yesterday?”
    • SHARE your ideas, don’t ARGUE
    • “ I don’t agree with you! You are wrong!”
    • 5C s’ Of Effective Speaking
      • Courteous
      • Clear?
      • Concise
      • Complete
      • Concrete
    • Non-Verbal Communication
    • Women are more Sensitive than Men !
    • Eye Contact
      • Direct Eye Contact
      • Look Downwards
      • Single Raised Eye-Brow
      • Both Raised Eye-Brows
      • Bent Eye-Brows
    • Posture
    • Gestures
    • Proximity
    • Smiling
    • 17 Muscles to SMILE 43 Muscles to FROWN
      • #1 Listen Carefully
      #2 Use the Right Words #3 Speak Well #4 Watch Your Body Language
    • Methods of Communication
      • Memo, fax, e-mail, voice mail, letter.
      • Phone call, in-person.
      Two-Way One-Way Collaborative
      • Team meetings, consulting, consensus, decision making, group problem solving.
    • Feedback
      • Clarifying
        • Restating
      • Interpretive
        • Making observations
      • Judgmental
        • Drawing conclusions
      • Personal Reaction
        • Your personal feelings
    • Communication Advantages
      • Increase productivity.
      • Reduce stress.
      • Better understand what others are saying.
      • Better understand how to get your message across.
      • Enhance relationships.
      • Save time and money.
    • Who Is Responsible?
      • The Communicator.
      How Much Is The Communicator Responsible?
      • 60 Percent!
    • Some Tips
      • Don’t read from notes
      • Add humor
      • Speak Clearly
      • Pause
      • Watch your body language
    • More Tips
      • Know when to stop talking
      • Audio visuals
      • Maintain Eye contact
    • Thanks for listening