Consumer health information and the role of the librarian (2005)
Consumer Health Information andthe role of the librarian in thedevelopment of a ‘healthy’information literate society.by Nicky Hayward-Wright29th November 2005“Charting the Information Future”Health & OPALS Libraries of NSW Forum
Consumer Health Information“ …is information on health and medicaltopics provided in response to requestsfrom the general public, including patientsand their families” 1
Health Information Literacy“…is the set of abilities needed to recognizea health information need; identify likelysources and use them to retrieve relevantinformation; assess the quality of theinformation and its applicability to aspecific situation; and analyze, understandand use the information to make goodhealth decisions” 2
A health informationliterate person can… Evaluate the quality ofthe information Use the information tomake informed healthdecisions Recognize a healthinformation need Identify and accesslikely sources ofinformation Find and retrieverelevant information
Provision Information development Neuro-Patient ResourceCentre, Montreal NeurologicalHospital Multiple Sclerosis Society ofNew South Wales Information advocacy Library & Information Service,Alzheimer’s Australia NSWhttp://www.mni.mcgill.ca/neuropatient/resource.html
Access Reasons for going online medical condition of someone they know a new health problem of their own prescribed a new medication or course of treatment ongoing medical condition unanswered questions after a doctor’s visit changing their diet or exercise habits being a caregiver 8 in 10 Internet users have looked for health information online Topics most searched particular illness or condition diet, nutrition and vitamins; exercise and fitness; experimentaltreatments and drugs
Accesshttp://www.healthinsite.com.auhttp://medlineplus.gov Website development
Access Selective reference service Collection development Alzheimer’s Australia NSW@ Your Public Library project
Access Department storefranchise Book prescriptionserviceBirmingham ArthritisResource Centre
Skills Training Library staff training Information sources Health reference Health seeker training Health information literacy Computer literacy
Partnerships…improve and enhance access toservices and information for the healthseeker, which would otherwise bedifficult to do on one’s own.
“Health [information] literacy means more thanbeing able to read pamphlets and makeappointments. By improving people’s accessto health information and their capacity to useit effectively, health [information] literacy iscritical to empowerment.” 3
References1. CAPHIS/MLA. (1996). The librarians role in the provision ofconsumer health information and patient education. MedicalLibrary Association. Consumer and Patient Health InformationSection. Bulletin of the Medical Libraries Association. 1996, 84(2),pp. 238–239. (online).http://caphis.mlanet.org/resources/caphis_statement.html[accessed 17 October 2005]2. MLA (2003). Health information literacy. Definitions (online)http://www.mlanet.org/resources/healthlit/define.html[accessed 17 October 2005].3. World Health Organisation. (1998). Health Promotion Glossary,p.10. (online)http://www.who.int/hpr/NPH/docs/hp_glossary_en.pdf[accessed 18 November 2005].
Useful Resources Consumer Health. An online manual by National Network ofLibraries of Medicine (South Central Region).http://nnlm.gov/scr/conhlth/manualidx.htm Consumer Health Information: Selected bibliography of readings.January 2005. Prepared by Susan Murray.http://www.torontopubliclibrary.ca/uni_chi_biblio.jsp MLANet: Health Information Literacy: Health Literacy Resourceshttp://www.mlanet.org/resources/healthlit/healthlit_resources.htmlURLs correct as of 20 November 2005
Presentation byNicky Hayward-WrightManagerLibrary & Information ServiceAlzheimer’s Australia NSW