Consumer health information and the role of the librarian (2005)


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and the role of the librarian in the development of a ‘healthy’ information literate society, presentation at Health & OPALS Libraries of NSW Forum, November 2005

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Consumer health information and the role of the librarian (2005)

  1. 1. Consumer Health Information andthe role of the librarian in thedevelopment of a ‘healthy’information literate Nicky Hayward-Wright29th November 2005“Charting the Information Future”Health & OPALS Libraries of NSW Forum
  2. 2. Consumer Health Information“ …is information on health and medicaltopics provided in response to requestsfrom the general public, including patientsand their families” 1
  3. 3. Health Information Literacy“…is the set of abilities needed to recognizea health information need; identify likelysources and use them to retrieve relevantinformation; assess the quality of theinformation and its applicability to aspecific situation; and analyze, understandand use the information to make goodhealth decisions” 2
  4. 4. A health informationliterate person can… Evaluate the quality ofthe information Use the information tomake informed healthdecisions Recognize a healthinformation need Identify and accesslikely sources ofinformation Find and retrieverelevant information
  5. 5. Provision Collection management Topic Level Format Literacy level Language, translation Cultural sensitivity Context
  6. 6. Provision Information development Neuro-Patient ResourceCentre, Montreal NeurologicalHospital Multiple Sclerosis Society ofNew South Wales Information advocacy Library & Information Service,Alzheimer’s Australia NSW
  7. 7. Access Reasons for going online medical condition of someone they know a new health problem of their own prescribed a new medication or course of treatment ongoing medical condition unanswered questions after a doctor’s visit changing their diet or exercise habits being a caregiver 8 in 10 Internet users have looked for health information online Topics most searched particular illness or condition diet, nutrition and vitamins; exercise and fitness; experimentaltreatments and drugs
  8. 8. Access Website development
  9. 9. Access Selective reference service Collection development Alzheimer’s Australia NSW@ Your Public Library project
  10. 10. Access Department storefranchise Book prescriptionserviceBirmingham ArthritisResource Centre
  11. 11. Skills Training Library staff training Information sources Health reference Health seeker training Health information literacy Computer literacy
  12. 12. Partnerships…improve and enhance access toservices and information for the healthseeker, which would otherwise bedifficult to do on one’s own.
  13. 13. “Health [information] literacy means more thanbeing able to read pamphlets and makeappointments. By improving people’s accessto health information and their capacity to useit effectively, health [information] literacy iscritical to empowerment.” 3
  14. 14. References1. CAPHIS/MLA. (1996). The librarians role in the provision ofconsumer health information and patient education. MedicalLibrary Association. Consumer and Patient Health InformationSection. Bulletin of the Medical Libraries Association. 1996, 84(2),pp. 238–239. (online).[accessed 17 October 2005]2. MLA (2003). Health information literacy. Definitions (online)[accessed 17 October 2005].3. World Health Organisation. (1998). Health Promotion Glossary,p.10. (online)[accessed 18 November 2005].
  15. 15. Useful Resources Consumer Health. An online manual by National Network ofLibraries of Medicine (South Central Region). Consumer Health Information: Selected bibliography of readings.January 2005. Prepared by Susan Murray. MLANet: Health Information Literacy: Health Literacy Resources correct as of 20 November 2005
  16. 16. Presentation byNicky Hayward-WrightManagerLibrary & Information ServiceAlzheimer’s Australia NSW