Becoming a networked organisation (2012)

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Becoming a networked organisation : Case presentation on the implementation of Yammer at GS1 Australia. KM Singapore 2012, 9th iKMS Conference. Exploring the Frontiers of KM, 6th September 2012.

Becoming a networked organisation : Case presentation on the implementation of Yammer at GS1 Australia. KM Singapore 2012, 9th iKMS Conference. Exploring the Frontiers of KM, 6th September 2012.

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  • 1. © GS1 Australia 2012AustraliaBecoming a networkedorganisationKM Singapore 2012Nicky Hayward-Wright
  • 2. © GS1 Australia 2012Background2
  • 3. © GS1 Australia 2012The approach3People Purpose Pathway Planning Persistence© Change Management Toolkit 2011
  • 4. © GS1 Australia 2012Understand your peopleSocial communicationand collaboration toolsKnowledge base
  • 5. © GS1 Australia 2012Socialmediareadiness5− Create− Converse− Critique− Collect− Join− Spectate− Inactive
  • 6. © GS1 Australia 2012Purpose6
  • 7. © GS1 Australia 2012PathwayLink with related strategies7Short, mid and long term goalsGovernanceRoll out planMonitoring and adapting
  • 8. © GS1 Australia 2012Goals8
  • 9. © GS1 Australia 2012Roles &Responsibilities9
  • 10. © GS1 Australia 2012Digital behaviour10
  • 11. © GS1 Australia 2012Information governance11
  • 12. © GS1 Australia 201212GroupManagement
  • 13. © GS1 Australia 2012What – When – Where13Type YammerYammergroupYammerdirectmailIntranet email AXF-2-F(Phone)General update   Suggestion   Idea   Problem to solve   Request for help   Group updates  Project updates  Formalannouncement   Formal document  Confidential    Specific action   
  • 14. © GS1 Australia 2012PlanningManagement endorsement & engagementLicencingGovernanceUser engagement (existing and new)External network pilotCommunicationTrainingMonitoring & adapting14
  • 15. © GS1 Australia 2012Persistence15
  • 16. © GS1 Australia 201216Persistence
  • 17. © GS1 Australia 201217
  • 18. © GS1 Australia 201218CreditsReferencesSverdlov, G. (2012). Global social technographics update 2011: US and EU mature,emerging markets show lots of activity [blog] 4 January 2012. Retrieved from:http://blogs.forrester.com/gina_sverdlov/12-01-04-global_social_technographics_update_2011_us_and_eu_mature_emerging_markets_show_lots_of_activityWilliams, B. (2010). When will we work out loud? Soon! [blog] 29 November 2010.Retreived from: http://thebryceswrite.wordpress.com/2010/11/29/when-will-we-work-out-loud-soon/ImagesThe following images have been used with permission:• Content + Conversation, Susan Gautsch, Pepperdine University, GraziadioSchool of Business and Management.• How warmly are you engaged on Yammer , Susan Gautsch, PepperdineUniversity, Graziadio School of Business and Management.• P5 , Michelle Lambert, Change Management Toolbox.• Uncertainty http://theobservereffect.wordpress.com/2011/03/09/the-need-for-uncertainty/• Other images via Microsoft Clip Art or author prepared.
  • 19. © GS1 Australia 2012AustraliaContact DetailsNicky Hayward-WrightSenior Advisor, Knowledge ManagementGS1 AustraliaM: + 61 417 404 427E: nicky.hayward-wright@gs1au.orghttp://twitter.com/#!/nickyhwhttp://storify.com/nickyhwhttp://au.linkedin.com/in/nickyhaywardwright