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Effective Listnening
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Effective Listnening

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Transcript

  • 1. Interpersonal Listening
  • 2. Listening Listening makes up 42-60% of our communication. Writing Speaking Reading
  • 3. Hearing
    • A physiological activity that occurs when sound waves hit our eardrums
  • 4. Listening
    • Attending
    • Understanding
    • Remembering
    • Evaluating
    • Responding
  • 5. Attending
    • Get physically and mentally ready to listen.
    • Make the shift from speaker to listener a complete one.
    • Hear a person out before you react.
    • Adjust to the listening goals of the situation.
  • 6. Understanding
    • Determine the organization
    • Attend to nonverbal cues
    • Ask questions
    • Silently paraphrase
  • 7. Paraphrase the following statements to reflect both the thoughts and feelings of the person speaking.
    • “ I really like communication, but what could I do with a major in this field?”
    • “ I don’t know if Pat and I are getting too serious too fast.”
    • “ You can borrow my car, if you really need to, but please be careful with it. I can’t afford any repairs and if you have an accident, I won’t be able to drive to D.C. this week-end.”
  • 8. Remembering
    • Repeat information
    • Create mnemonics
    • Take notes
  • 9. Mnemonics A technique used to aid memory – take the first letter of a list you are trying to remember and create a word HOMES (the five Great Lakes) H uron, O ntario, M ichigan, E rie, S uperior
  • 10. Note Taking
    • Take notes when you
    • are listening to
    • complex
    • information.
    • Key-word outline
      • Main points
      • Supporting evidence
  • 11. Evaluating (Critical Listening)
    • Fact – a verifiable statement
    • Inference – a conclusion drawn from facts
  • 12. You are Listening Critically
    • When you question whether the inference is supported with meaningful factual statements
    • When you question whether the reasoning statement that shows the relationship between the support and the inference makes sense
    • When you question whether there is any other known information that lessens the quality of the inference
  • 13. Responding - communicating attention and interest
      • Let others know you are interested.
      • Give vocal responses.
      • Show that you care about the other. person and what he or she says.
  • 14. Guidelines for Listening
    • Be fully focused on what is happening.
    • Adapt listening skills and style to accommodate differences in listening purposes and individuals.
    • Remember that listening is an active process and you must invest energy and effort.
  • 15. We can think much faster than another person can talk. What can we do with all that extra thought time if remembering is important?
  • 16.  

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