1. ABC
Human Resources Department
REPORT
“EMPLOYEE SURVEY”
August, 2010
I. Purpose of the Survey:
The “2010 Employee Survey” in ABC was conducted to determine staffs’ attitudes and
comments toward the following eight (8) aspects the Company:
1. Job satisfaction (7 sentences);
2. Working conditions (5 sentences);
3. Personal oppotunities (10 sentences);
4. Cooperation (5 sentences);
5. Compensation & benefits (5 sentences);
6. Communication (4 sentences);
7. Supervision (12 sentences);
8. Management at ABC (8 sentences)
II. Data Collection Procedures:
• The survey was conducted in August 2010 (start on Aug 4, close on Aug 14).
• Human Resources Department notified employees of the survey, explained the purpose
of the survey and the meaning of all the questions, and encouraged them to respond.
• Five of the first seven questions on the survey were demographic questions (sex,
location, department, work level, length of time at ABC)
• The survey is done via internet with multiple-choice questions. These questions used the
following scale:
o SA = Strongly Agree - Consistently exceeds expectations;
o A = Agree - Often exceeds expectations;
o NO = No Option - Performs at a satisfactory level;
o D = Disagree - Occasionally fails to meet expectations;
o SD = Strongly Disagree - Consistently fails to meet expectations
• Percent Favorable constitutes the percentage of respondents who selected “Strongly
Agree” or “Agree”; Percent Neutral constitutes the percentage of respondents who
responded with “No Option”; Percent Unfavorable constitutes the percentage of
respondents who selected “Disagree” or “Strongly Disagree”.
• The survey can only be submitted once all the questions were answered.
• All text comments are submitted verbatim and not spell-checked; except for Vietnamese
comments which are translated into English (in blue text).

2. III. Overview of Results
• The survey was sent to 216 employees (from Admin to Manager levels)
• 170 people responded, giving a response rate of 79%
SURVEY RESPONSE
100% 100%
100%
90% 73% Manager
73% 79%
75%
79% Assistant manager
80%
G&A staff
70%
Supervisor
60% 43%
Assistant supervisor
50%
50%
Total
34% 29% 25%
40% 38%
20%
9% 20%
30%
14% 16% 13%
17%
13%
20% 14% Total
5%0% 0%
7% Assistant supervisor
10% 7% 13%
8% Supervisor
3% 8% 8%
4% G&A staff
0% 0%
4% Assistant manager
Dalat 0%
Da Qui Manager
Da Ron
Sai Gon
Ha Noi
All DLHF
The following graphs display the overall Percent Favorable results of the survey, according to
the 8 topics:
OVERALL PERCENT FAVORABLE CHART - ALL DLHF
84%
1. Job satisfaction
61%
2. Working Conditions
51%
3. Personal Opportunities
79%
4. Cooperation
42%
5. Compensation & Benefits
79%
6. Communication
62%
7. Supervision in my
department
71%
8. Management at Dalat
Hasfarm
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

3. UNFAVORABLE PERCENTAGE - ALL DLHF
4%
1. Job satisfaction
12%
2. Working Conditions
18%
3. Personal Opportunities
7%
4. Cooperation
22%
5. Compensation & Benefits
13%
6. Communication
7. Supervision in my 11%
department
8%
8. Management at Dalat
Hasfarm
0% 5% 10% 15% 20% 25%
OVERVIEW CHART - DLHF
Job satisfaction 84% 12% 4%
Favorable
1
Working Conditions 61% 27% 12%
2
Personal Opportunities 51% 31% 18%
3
Cooperation 79% 14% 7% Neutral
4
Compensation & Benefits 42% 36% 22%
5
Communication 79% 14% 13%
6
Supervision in my department 62% 27% 11% Unfavorable
7
Management at Dalat Hasfarm 71% 20% 8%
8
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
From the overview chart for the whole company, we could see that most of the responses to
the eight surveyed categories are positive in general. This shows, at the companywide
overview, that the employees, in general, are pleased with what they are having about Job
Satisfaction; Working Conditions; Personal Opportunities; Co-operation; Compensation &
Benefits; Communication; Supervision, and Management.

4. The responses, however, are negative in most of the eight categories. The above chart also
shows the unfavorable responses ranging from 4% up to 22%. This indicates the disagreement
of employees on each category; this also shows some key issues that the Company should focus
on and/or take action accordingly. According to the percentage of the category surveyed, the
key issues drop on: (1) Compensation & Benefits; (2) Personal Opportunities. As a Counseling
Partner in the Company, we would suggest the followings:
FREQUENCY OF SURVEY
8% 0
6%
1 Time/Yr
22% 2 Times/Yr
No Option
1 Time/2 Yrs
65% 1 Time/3 Yrs
IV. Overall Conclusion:
• It appears that initiatives should be taken and that attention needs to be directed to
improve employee satisfaction.
• The above shows the survey results of the whole company. The survey results are varied
from each location, and can be broken down upon request.
• The comments do not include the names of persons who give comments; however, their
names, if any, or their department/location can be tracked upon request.
• Based on the popular demand, the survey should be done once a year.