ManageEngine ServiceDesk Plus Overview
By:

Nguyen Trung Tuyen

Tittle:

Customer Account Manager

Company:

i3 Network Sy...
Agenda

 Overview

 Video Clips
 Demonstration
 Question & Answer
Overview – Helpdesk Key Features
Helpdesk Key Feature - HelpDesk Work-Flow
Helpdesk Key Feature - Self - Service portal
Helpdesk Key Feature - Knowledgebase
Helpdesk Key Feature - Email request
Helpdesk Key Feature - Multi-site support
Helpdesk Key Feature - SLA Management
Helpdesk Key Feature - API Integration
Helpdesk Key Feature - Business Rules
Helpdesk Key Feature - Notification Rules
Helpdesk Key Feature - Reports
Helpdesk Key Feature - User Survey
Overview – Asset and Inventory Management










Asset Management
Scanning Inventory
Software Asset Management
...
Asset and Inventory Mgnt - Asset Management
Asset and Inventory Mgnt - Scanning Inventory
Asset and Inventory Mgnt - Software Asset Mgnt
Asset and Inventory Mgnt - Software Metering
Asset and Inventory Mgnt - CMDB
Asset and Inventory Mgnt - Purchase Order
Asset and Inventory Mgnt - Contract Mgnt
Asset and Inventory Mgnt - Audit Reports
Overview – ITIL Features
 ITIL Service Catalog
 Incident Management
 Problem Management

 Change Management
 Configur...
ITIL Features - Service Catalog
ITIL Features - Incident Management
ITIL Features - Problem Management
ITIL Features - Change Management
ITIL Features - Configuration Mgnt Database
Overview – Help Desk Software Integrations
 With OpManager

 With Applications Manager

 With MSP Center Lite

 With D...
ServiceDesk Plus – Supported OS







Windows 2000 + SP4
Windows 2000 / 2003 Server
Windows XP Professional
Windows ...
ServiceDesk Plus Customers in Vietnam
 Applying ServiceDesk Plus solution since 2008
 Central Helpdesk management for Co...
ServiceDesk Plus Customers in Vietnam
 Applying ServiceDesk Plus solution since 2010
 Central Helpdesk & IT assets manag...
ServiceDesk Plus Customers in Vietnam
 Applying ServiceDesk Plus solution since 2012
 Central Helpdesk & IT assets manag...
ServiceDesk Plus Customers in Vietnam
 Applying ServiceDesk Plus solution since 2013
 Central Helpdesk & IT assets manag...
ServiceDesk Plus Customers in Vietnam
 Applying ServiceDesk Plus solution since 2013
 Central Helpdesk & IT assets manag...
ServiceDesk Plus Customers Worldwide

... and thousand more
Video Clips
What's New in ServiceDeskPlus 8.1
IT Help Desk Software Overview

www.i3-vietnam.com
ManageEngine ServiceDesk Plus 9.0 Beta
is available at:
http://www.manageengine.com/products/service-desk/sdp-beta.html
Demonstration
Q&A
i3 Network Systems






Office: RegusPress Club 59A Ly Thai To, Hanoi, Vietnam
Tel: +84 4 3537 7880
Fax: +84 4 3...
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Service desk plus presentatione

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Transcript of "Service desk plus presentatione"

  1. 1. ManageEngine ServiceDesk Plus Overview By: Nguyen Trung Tuyen Tittle: Customer Account Manager Company: i3 Network Systems Email: tuyen.nt@i3-vietnam.com Tel: +84 4 3537 7880 Mobile: +84 98 323 6790 Hanoi - 2013
  2. 2. Agenda  Overview  Video Clips  Demonstration  Question & Answer
  3. 3. Overview – Helpdesk Key Features
  4. 4. Helpdesk Key Feature - HelpDesk Work-Flow
  5. 5. Helpdesk Key Feature - Self - Service portal
  6. 6. Helpdesk Key Feature - Knowledgebase
  7. 7. Helpdesk Key Feature - Email request
  8. 8. Helpdesk Key Feature - Multi-site support
  9. 9. Helpdesk Key Feature - SLA Management
  10. 10. Helpdesk Key Feature - API Integration
  11. 11. Helpdesk Key Feature - Business Rules
  12. 12. Helpdesk Key Feature - Notification Rules
  13. 13. Helpdesk Key Feature - Reports
  14. 14. Helpdesk Key Feature - User Survey
  15. 15. Overview – Asset and Inventory Management         Asset Management Scanning Inventory Software Asset Management Software Metering Configuration Management Database (CMDB) Purchase Order Contract Management Audit Reports
  16. 16. Asset and Inventory Mgnt - Asset Management
  17. 17. Asset and Inventory Mgnt - Scanning Inventory
  18. 18. Asset and Inventory Mgnt - Software Asset Mgnt
  19. 19. Asset and Inventory Mgnt - Software Metering
  20. 20. Asset and Inventory Mgnt - CMDB
  21. 21. Asset and Inventory Mgnt - Purchase Order
  22. 22. Asset and Inventory Mgnt - Contract Mgnt
  23. 23. Asset and Inventory Mgnt - Audit Reports
  24. 24. Overview – ITIL Features  ITIL Service Catalog  Incident Management  Problem Management  Change Management  Configuration Management Database (CMDB)
  25. 25. ITIL Features - Service Catalog
  26. 26. ITIL Features - Incident Management
  27. 27. ITIL Features - Problem Management
  28. 28. ITIL Features - Change Management
  29. 29. ITIL Features - Configuration Mgnt Database
  30. 30. Overview – Help Desk Software Integrations  With OpManager  With Applications Manager  With MSP Center Lite  With Desktop Central
  31. 31. ServiceDesk Plus – Supported OS      Windows 2000 + SP4 Windows 2000 / 2003 Server Windows XP Professional Windows 2008 Server Windows 7  Red Hat Linux  Linux Debian  Asianux
  32. 32. ServiceDesk Plus Customers in Vietnam  Applying ServiceDesk Plus solution since 2008  Central Helpdesk management for Corporation and the related companies nationwide .  Applying ServiceDesk Plus solution since 2007  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).  Applying ServiceDesk Plus solution since 2008  Central Helpdesk management .  Applying ServiceDesk Plus solution since 2009  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
  33. 33. ServiceDesk Plus Customers in Vietnam  Applying ServiceDesk Plus solution since 2010  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).  Applying ServiceDesk Plus solution since 2009  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).  Applying ServiceDesk Plus solution since 2009  Central Helpdesk & IT assets management . (Using ServiceDesk Plus Professional).  Applying ServiceDesk Plus solution since 2009  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
  34. 34. ServiceDesk Plus Customers in Vietnam  Applying ServiceDesk Plus solution since 2012  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).  Applying ServiceDesk Plus solution since 2012  Central Helpdesk management for companies nationwide .  Applying ServiceDesk Plus solution since 2012  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).  Applying ServiceDesk Plus solution since 2011  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
  35. 35. ServiceDesk Plus Customers in Vietnam  Applying ServiceDesk Plus solution since 2013  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise)  Applying ServiceDesk Plus solution since 2013  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise)  Applying ServiceDesk Plus solution since 2013  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).  Applying ServiceDesk Plus solution since 2012  Central Helpdesk management for companies nationwide .
  36. 36. ServiceDesk Plus Customers in Vietnam  Applying ServiceDesk Plus solution since 2013  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise)  Applying ServiceDesk Plus solution since 2012  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise)  Applying ServiceDesk Plus solution since 2011  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).  Applying ServiceDesk Plus solution since 2011  Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise). and more…
  37. 37. ServiceDesk Plus Customers Worldwide ... and thousand more
  38. 38. Video Clips
  39. 39. What's New in ServiceDeskPlus 8.1
  40. 40. IT Help Desk Software Overview www.i3-vietnam.com
  41. 41. ManageEngine ServiceDesk Plus 9.0 Beta is available at: http://www.manageengine.com/products/service-desk/sdp-beta.html
  42. 42. Demonstration
  43. 43. Q&A i3 Network Systems      Office: RegusPress Club 59A Ly Thai To, Hanoi, Vietnam Tel: +84 4 3537 7880 Fax: +84 4 3537 7881 Website: www.i3-vietnam.com Email: info@i3-vietnam.com THANK YOU!
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