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  • 1. P A U L Address Birthplace Runcorn Q 4113 Mobile Australia Email Career Portfolio D E M O N S T R A T E D N G 0421 500 086 S T R E N G T H S Stakeholder engagement: Built and sustained strong relationships to boost buy-in, motivate teams to accomplish goals, drive change and liased between technical and business groups. Advisory skills:Advised managers and directors in making key decisions for increasing business performance and program and project management maturity. Presentation skills: Spoke at forums, led workshops and chaired meetings to increase business investment, achieve consensus and train staff, with audiences of 20 to over 300 in size. Writing skills: Experience in writing and designing newsletter articles, brochures, liability waivers, program and project reports, estimate briefs, memorandums for approval and training manuals. Support and coordination: Assisted managers and directors in governing a portfolio of 25 programs and 69 projects valued at $54 million, coordinating programs and projects impacting over 6000 staff as well as organising events for over 700 attendees. Learning and development: Trained teams on content management, scheduling and Microsoft Office Suite, either one-on-one or in a group of over 20 people. Research and analysis: Demonstrated experience in researching and analysing data and results in order to draw accurate conclusions based on evidence. Time management: Proven track record in prioritising activities and managing time successfully in a frequently changing environment with competing priorities. E D U C A T I O N 2011 Prince2 Foundations 2009 Certificate TPG Academy 2012 Microsoft Project 2003 Certificate IT Training Solutions (ITTS) 2003-2007 Bachelor of Engineering (Telecommunications) Queensland University of Technology First Class Honours, Course GPA – 6.625 (scale 1-7, 7 highest) P R O F E S S I O N A L E X P E R I E N C E Event and Organisational Coordinator / Learning and Development Officer Ablaze Ministries International 2006 – 2013 Led and assisted in coordinating camps, conferences and events of up to 700 local and international attendees. Worked with teams in strategising and forward planning for the future growth of an organisation of over 60 members. Roles and Responsibilities Coordination Motivated and inspired teams by assisting leaders to impart the vision and and Training purpose of the organisation and empower teams to understand their roles and contribution to the organisation’s success. Led and facilitated meetings and brainstorming sessions for groups of 20 people to increase buy-in, encourage higher quality options and achieve consensus. Formed teams based on personality fit and skill mix, whom I delegated responsibilities to, followed up for updates and partnered with to drive change and resolve issues. 1 of 4
  • 2. Engaged with venue owners to confirm that facilities met the events’ needs, collected quotes for price comparison and booked venues. Developed event programs based on resource availability and event objectives, and tailored programs based on feedback. Provided one-on-one and group training on scheduling tools used for developing event programs, rostering teams as well as booking rooms and equipment. Allocated budgets to teams and managed finances to enable Ablaze Ministries International to break even from conferences as planned. Assisted in distributing guest packs, organising meals, managing waste, handling registrations and arranging seating for over 700 guests. Writing, Analysis and Marketing Organised the conduct of surveys as well as analysed and simplified complex findings for presentation to an audience of varying ages and professions. Wrote and designed newsletter articles, brochures and liability waivers to strengthen an events’ image and promote events nationally and internationally. Strategically utilised social media and online publishing platforms such as FaceBook, Instagram, Issuu and Prezi to boost the public awareness of events. Achievements Lead camp coordinator for Ablaze Camp 2013, which was ranked in the top 10 events of Gold Coast by Hugecity Australia. Online publications reached over 1600 views across the globe. Please refer to a collection of my work with Ablaze Ministries International. Project Coordinator (AO4/3) – Program and Project Delivery Department of Communities, Child Safety and Disability Services 2012 – 2013 Assisted in coordinating the technical upgrade, training and support of over 6000 staff from Windows XP and Microsoft Office 2003 to Windows 7 and Microsoft Office 2010. Provided support for a program composed of up to 13 concurrent projects. Roles and Responsibilities Stakeholder Followed up on managers and directors regarding their project reporting Engagement deadlines as well as confirmed decisions made and verified the progress of actions assigned during board meetings. Partnered with business coordinators to identify, understand and gather the user requirements of over 6000 staff. Liaised between businesses and learning and development teams to ensure training manuals and workshops were developed in accordance to staff needs. Built and sustained relationships with stakeholders by providing and receiving positive and constructive feedback, either in a one-on-one or group setting. Assisted in actioning feedback from stakeholders by refining technical upgrade and staff training processes in order to minimise interruptions to business as usual and reduce staff learning curves. Tactfully leveraged relationships to drive change and fast track progress in order to meet objectives and pressing deadlines. Program and Project Support Collaborated with my manager and team to plan, manage and deliver programs and projects to agreed requirements in spite of competing priorities. Worked alongside managers and directors to schedule programs and projects as well as assess and refine process maps using Microsoft Visio. Identified and analysed program and project issues as well asresearched and assessed viable solutions. Advised directors, managers and teams in making key decisions to improve business performance and program and project management maturity. Translated complex data into comprehensible tables and graphs for reports presented to managers and directors, using Microsoft Excel. 2 of 4
  • 3. Prepared project plans, estimate briefs, memos for approval, agendas and discussion papers for presentation to boards as well as developed factsheets and manuals for staff training. Monitored and coordinated the monthly reporting of project highlights by managers and analysed these reports to produce program highlight reports. Redesigned web interfaces as well as wrote and published online documents, and information on programs and projects using SharePoint and TeamSite. Recorded minutes and prepared documents forboard meetings with up to 13 directors and managers making decisions and assigning actions in a meeting. Scheduled meetings with staff, managers and directors as well as booked rooms, overhead projectors and laptops using Microsoft Outlook. Reported change requests and technical issues using BMC Remedy, and followed up on IT Service Desk to confirm the progress of Remedy jobs. Project Officer (AO3) – Program Management Office Department of Communities, Child Safety and Disability Services 2011 Assisted in defining and maintaining program and project management standards as well as functioning as a source of documentation, guidance and metrics on program and project management for a portfolio of 25 programs and 69 projects worth approximately $54 million. Higher Duties Project Officer (AO4) for Integrated Client Management System (ICMS) project. Executive Officer (AO4) for the General Manager of Program and Project Delivery (PPD). Roles and Responsibilities Stakeholder Engagement Program and Project Support Information Management Identified key stakeholders, assessed their interest and influence, and tailored my communication accordingly in order to :  Gain support and reach consensus on requirements.  Ensure stakeholders understood the benefits and tradeoffs of decisions and actions for meeting different requirements. Delivered clear and succinct speeches at forums of over 300 people to successfully encourage business investment. Led workshopson content management and stakeholder engagement using clear verbal and non-verbal communication aids to engage attendees and minimise the learning curve of staff. Planned, managed and delivered projects from Start Up to Delivery in accordance to agreed requirements and in a frequently changing environment. Identified and analysed program and project issues as well as researched and assessed viable solutions and best-practice standards. Collaborated with the manager in rescheduling programs and projects to reflect changing priorities, using Microsoft Project. Redesigned web interfaces as well as wrote and published online documents and information on Prince2 and MSP management standards and staff training, using SharePoint and TeamSite. Prepared HR strategy reports as well asprogram and project highlight reports. Developed VBA macros to manage databases and generate reports as well as consolidate and cleanse data in Microsoft Excel. Thus, significantly reducing the number of staff and hours required to maintain databases. Achievements Played a key role in boosting the department’s management maturity in accordance to the Portfolio, Program and Project Management Maturity (P3M3) model. Portfolio management achieved a rating of 4, whilst program and project management achieved ratings of 3. 3 of 4
  • 4. S C H O L A R S H I P S 2006 CEED Scholarship (Industry Project) – Rinstrum 2007 Research Scholarship – Queensland University of Technology S O F T W A R E S K I L L S Name Proficiency Documentation:Microsoft Office Suite including Visio, Adobe Acrobat Advanced Scheduling: Microsoft Project Intermediate Web Design:, Wix, TeamSite and SharePoint Intermediate IT Service Desk Requests:BMC Remedy Intermediate Image and Video Design: Adobe Photoshop and Premiere Intermediate P R O F E S S I O N A L D E V E L O P M E N T Year Training Organisation 2012 Executive Correspondence Dept. of Communities, Child Safety and Disability Services 2012 Advanced Prince 2 Yellowhouse 2012 Stakeholder Engagement and Change Management VM Learning 2011 Business Skills and Time Management VM Learning 2011 Project Management: An Introduction Tanner James E X T R A C U R R I C U L A R 2006 – 2012 Christmas 4 Kids Volunteer - Hands of Hope (2006 Community Event of the Year) 2006 - 2007, 2011 Dance Teacher and Choreographer - Police-Citizens Youth Club (PCYC) R E F E R E E S Provided upon request. 4 of 4