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SharePoint Social Computing And Social Networking In Everyday Use

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Slide deck used during SharePoint Saturday EMEA 23/01/2010

Slide deck used during SharePoint Saturday EMEA 23/01/2010

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  • Be ready to invest time, resources, and moneyGet champions to help you with roll-outThink about adoption strategies early onPay attention to the usefulness, usability, and design of your solution Make sure your solution is compatible with existing systems Start gradually with small deployments/numbersPromote the solution and provide training if neededImplement improvements based on end user feedbackManage expectations – not all the goals can be achieved at onceTrain people that it’s coming and that you need to get on the train

SharePoint  Social  Computing And  Social  Networking In  Everyday  Use SharePoint Social Computing And Social Networking In Everyday Use Presentation Transcript

  • SharePoint Social Computing and Social Networking in Everyday Use
    Nicolas Georgeault
    Collaborative Infrastructures Consultant – Exakis SharePoint Specialist
    MAD about Horse-Ball and Mojitos ;)
  • Whoam I?
    Nicolas Georgeault
    Actuallyworkingon Hosted SharePoint atOrange Business Services
    Consultant & Speaker
    nicolasgt@exakis.com
    http://nicolasgt.exakis.com(CKS:EBE Blog on WSS3.0)
    http://www.facebook.com/nicolas.georgeault
    http://twitter.com/ngeorgeault
    Horse-Ball and Network enthusiast
  • Agenda
    Social??
    What’s new?
    Social Feedback
    Activity feed
    Search
    Anything to recommend?
    Questions
    View slide
  • SharePoint 2010
    Social??
    • link people sharing personal interests or similar professionals. View slide
    • Bring to share content and to enrich the collective knowledge.
  • MS Social Platform?
    Tags and Feedback
    Blogs, Wikis, Podcasts
    Productivity tools
    Customization
    Social Networking
    People Search
    Knowledge
    Activity Feeds
    Workspaces
    PC
    Phone
    Browser
  • Social Networking pillars?
    • link people sharing personal interests or similar professionals.
    • Bring to share content and to enrich the collective knowledge.
    • Knowledge organization and management
  • Social Networking pillars?
  • Professional Use of Social Media
    Source: August 2009 survey by Mzinga and Babson Executive Education.
  • 10 Essentials for Social Initiatives
    Invest time, resources, and money
    Get champions
    Adoption strategies
    Pay attention to the usefulness, usability, and design of your solution
    Compatibility
    Start gradually
    Promote and animate
    Improve periodically on end user feedback
    Manage expectations and give visibility
    Train people
  • Cultural Challenges
    Fear by management over loss of control
    Fear by employees over loss of personal value
    Confusion over the business impact of new social tools
    Hesitant about change and breaking away from existing conventions
  • SharePoint 2010’s Advantages
    Social connections
    Usability and attractiveness
    Integrate with familiar tools
    Participation anywhere
  • SharePoint 2010
    What’s new?
    • link people sharing personal interests or similar professionals.
    • Bring to share content and to enrich the collective knowledge.
  • What’snew in SP2010?
    User Experience
    Tagging et Annotations
    AD Groups can be import
    Import from and Export to Directory
    Colleagues auto suggestion
    Graphical Organization
    Dashboard / Wall / Life Stream
    Information evaluation
    Office/Outlook companion
    New service organization
  • SharePoint 2010
    Demo
    Social Computing advantages
  • Demo
    FIHB is an international Sport Federation
    Worldwide Organization
    New user
    Find resources
    Start collaboration
    Ask the real expert
  • My Network
  • My Content
  • My Profile
  • Organization browser
  • Office Integration
  • IM Integration
  • Mobile access
  • The User profile service
    Is a Shared Service
    Contains:
    User profiles
    Organization profiles (not fully working in Beta)
    Profile synchronization (WCF Patch needed)
    Audiences
    My Site Host (don’t‘ forget managed path)
    My Site Web site
    Social tags and notes
  • Profile Service Architecture
    Databases (Profile, Synchronization and Social tagging)
    Related services (Managed Metadata, Search)
  • SharePoint 2010
    Social Feedback
    • Categorize and promote content
  • Social Feedback
    Feedback = Social Tags, Notes and Ratings
    Helps categorize, annotate, promote and help retrieval of relevant links
    Applies to any URL, inside or outside of SharePoint with bookmarklet
    Independent of write-permissions
    Primary mechanism for promoting documents and web pages to the newsfeed
    At the very basic level it is a 3-tuple
    Person, URI, Feedback
  • Tags, Notes and Ratings
  • Tagging Bookmarklet
    Deploying Bookmarklet to browser
    Javascript as the URL in a browser favorite
    IE 7/8: Can be deployed a favorite via IEAK (msdn link)
    Firefox: Bookmarks bar deployment
    End-user education
    Migrating SharePoint 2007 My Links
    From Connect to Office button, each user can copy My Links into social tags
  • SharePoint 2010
    Activity feed
    • Stay informed from anywhere
    • Track your colleagues updates
  • Activity Feed – new to 2010
    Extensible Enterprise Activity Feed
    Web part
    Atom 2.0 feed
    Two types
    Consolidated – activities from everything I track
    Published – my activities
    Architecture
    Extensibility
  • Activity Feed architecture
    Social DB
    WebPart, OM
    & Atom
    Consolidatedor
    Published
    Injection
    OM
    Multi-cast
    Uni-cast
    Gatherer
    (Timer Job)
    User Profile DB: Activity Feed
    User Profile DB: Change Log
    ?
    Your Gatherers
  • Extensibility – key concepts
    Activity Application
    “CRM”
    Activity Type
    “New Meeting”
    Activity Template
    “<person> has scheduled a meeting with <customer> on <details>”
    Activity Event
    “Venky has scheduled a meeting with Exakison Monday, October 19th, 2009”
  • Activity Feed Consumption
    • Consumption API (Atom2.0 feed)
    • Consolidated feed
    http://<mysitehost>/_layouts/activityfeed.aspx?consolidated=true
    • Published feed
    http://<mysitehost>/_layouts/activityfeed.aspx?publisher=<accountname>
  • SharePoint 2010
    Search
    • Connecting people to people
    • Social behavior improves core search experience
  • Overview of the social search system
    AD, LDAP, other repository
    Managed Metadata Service Application
    (Taxonomy)
    User Profile Service Application
    Search Service Application
  • MySite data for search
    • Name
    • Job title
    • Responsibilities
    • Interests
    • Schools
    • Past Projects
    • Colleagues
  • Optimize user profile data for better people search
    Encourage users to have photos and update profile information
    Turn on ‘knowledge mining’ and encourage users to publish suggested keywords
    Setup connection to Managed Metadata Service Application
    Add custom profile properties
  • Leveraging the Managed Metadata Service for better People Search
    Out of box:
    Responsibilities, Interest, Skills, Schools, are all taxonomy properties
    Automatic refinement on relevant pivots
    Extensibility
    Adding a new taxonomy property to the profile store
  • Social tags
    Recall
    Results with social tags are returned.
    Ranking
    Results with social tags are boosted.
    Refinement
    Users can filter results on social tags.
    Results
    Top social tags are displayed as metadata on each result.
  • SharePoint 2010
    Demo
    Social Search
  • SharePoint 2010
    Anything to Recommend?
  • Recommendations for IT
    Phased approach – don’t overwhelm the users
    Implement improvements/new features regularly
    Organize incentive operations
    Animate the network
    Make governance policies easy to find
    Organize Change management and support
  • What to Measure?
    Number of connections per user
    Cross posting of blogs, subscriptions to RSS and other feeds
    Average number of participants with Wikis
    Effective use on major projects
    Reduction in e-mail traffic and Exchange databases size
    Range of adoption (departments, topics)
    Does a new policy or idea get adopted easier. Can you track the spread?
    Search metrics: fewer similar queries=right information faster
  • Questions
  • Learn More about SharePoint 2010
    Information forIT Prosat TechNet
    http://MSSharePointITPro.com
    Information forDevelopersat MSDN
    http://MSSharePointDeveloper.com
    Information forEveryone
    http://SharePoint.Microsoft.com
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