SharePoint Social Computing And Social Networking In Everyday Use

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Slide deck used during SharePoint Saturday EMEA 23/01/2010

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  • Be ready to invest time, resources, and moneyGet champions to help you with roll-outThink about adoption strategies early onPay attention to the usefulness, usability, and design of your solution Make sure your solution is compatible with existing systems Start gradually with small deployments/numbersPromote the solution and provide training if neededImplement improvements based on end user feedbackManage expectations – not all the goals can be achieved at onceTrain people that it’s coming and that you need to get on the train
  • SharePoint Social Computing And Social Networking In Everyday Use

    1. 1. SharePoint Social Computing and Social Networking in Everyday Use<br />Nicolas Georgeault<br />Collaborative Infrastructures Consultant – Exakis SharePoint Specialist<br />MAD about Horse-Ball and Mojitos ;)<br />
    2. 2. Whoam I?<br />Nicolas Georgeault<br />Actuallyworkingon Hosted SharePoint atOrange Business Services<br />Consultant & Speaker <br />nicolasgt@exakis.com<br />http://nicolasgt.exakis.com(CKS:EBE Blog on WSS3.0)<br />http://www.facebook.com/nicolas.georgeault<br />http://twitter.com/ngeorgeault<br />Horse-Ball and Network enthusiast<br />
    3. 3. Agenda<br />Social??<br />What’s new?<br />Social Feedback<br />Activity feed<br />Search<br />Anything to recommend?<br />Questions<br />
    4. 4. SharePoint 2010<br />Social??<br /><ul><li>link people sharing personal interests or similar professionals.
    5. 5. Bring to share content and to enrich the collective knowledge.</li></li></ul><li>MS Social Platform?<br />Tags and Feedback<br />Blogs, Wikis, Podcasts<br />Productivity tools<br />Customization<br />Social Networking<br />People Search<br />Knowledge<br />Activity Feeds<br />Workspaces<br />PC<br />Phone<br />Browser<br />
    6. 6. Social Networking pillars?<br /><ul><li>link people sharing personal interests or similar professionals.
    7. 7. Bring to share content and to enrich the collective knowledge.
    8. 8. Knowledge organization and management</li></li></ul><li>Social Networking pillars?<br />
    9. 9. Professional Use of Social Media<br />Source: August 2009 survey by Mzinga and Babson Executive Education.<br />
    10. 10. 10 Essentials for Social Initiatives<br />Invest time, resources, and money<br />Get champions<br />Adoption strategies<br />Pay attention to the usefulness, usability, and design of your solution <br />Compatibility<br />Start gradually<br />Promote and animate<br />Improve periodically on end user feedback<br />Manage expectations and give visibility<br />Train people<br />
    11. 11. Cultural Challenges<br />Fear by management over loss of control<br />Fear by employees over loss of personal value<br />Confusion over the business impact of new social tools<br />Hesitant about change and breaking away from existing conventions<br />
    12. 12. SharePoint 2010’s Advantages <br />Social connections<br />Usability and attractiveness<br />Integrate with familiar tools<br />Participation anywhere<br />
    13. 13. SharePoint 2010<br />What’s new?<br /><ul><li>link people sharing personal interests or similar professionals.
    14. 14. Bring to share content and to enrich the collective knowledge.</li></li></ul><li>What’snew in SP2010?<br />User Experience<br />Tagging et Annotations<br />AD Groups can be import<br />Import from and Export to Directory<br />Colleagues auto suggestion<br />Graphical Organization<br />Dashboard / Wall / Life Stream<br />Information evaluation<br />Office/Outlook companion<br />New service organization<br />
    15. 15. SharePoint 2010<br />Demo<br />Social Computing advantages<br />
    16. 16. Demo<br />FIHB is an international Sport Federation<br />Worldwide Organization<br />New user<br />Find resources<br />Start collaboration<br />Ask the real expert<br />
    17. 17. My Network<br />
    18. 18. My Content <br />
    19. 19. My Profile<br />
    20. 20. Organization browser<br />
    21. 21. Office Integration<br />
    22. 22. IM Integration<br />
    23. 23. Mobile access<br />
    24. 24. The User profile service<br />Is a Shared Service<br />Contains:<br />User profiles<br />Organization profiles (not fully working in Beta)<br />Profile synchronization (WCF Patch needed) <br />Audiences<br />My Site Host (don’t‘ forget managed path)<br />My Site Web site<br />Social tags and notes<br />
    25. 25. Profile Service Architecture<br />Databases (Profile, Synchronization and Social tagging) <br />Related services (Managed Metadata, Search)<br />
    26. 26. SharePoint 2010<br />Social Feedback<br /><ul><li>Categorize and promote content</li></li></ul><li>Social Feedback<br />Feedback = Social Tags, Notes and Ratings<br />Helps categorize, annotate, promote and help retrieval of relevant links<br />Applies to any URL, inside or outside of SharePoint with bookmarklet<br />Independent of write-permissions<br />Primary mechanism for promoting documents and web pages to the newsfeed<br />At the very basic level it is a 3-tuple<br />Person, URI, Feedback<br />
    27. 27. Tags, Notes and Ratings<br />
    28. 28. Tagging Bookmarklet<br />Deploying Bookmarklet to browser<br />Javascript as the URL in a browser favorite<br />IE 7/8: Can be deployed a favorite via IEAK (msdn link)<br />Firefox: Bookmarks bar deployment <br />End-user education<br />Migrating SharePoint 2007 My Links<br />From Connect to Office button, each user can copy My Links into social tags<br />
    29. 29. SharePoint 2010<br />Activity feed<br /><ul><li>Stay informed from anywhere
    30. 30. Track your colleagues updates</li></li></ul><li>Activity Feed – new to 2010<br />Extensible Enterprise Activity Feed<br />Web part <br />Atom 2.0 feed<br />Two types<br />Consolidated – activities from everything I track<br />Published – my activities<br />Architecture<br />Extensibility<br />
    31. 31. Activity Feed architecture<br />Social DB<br />WebPart, OM<br />& Atom<br />Consolidatedor<br />Published<br />Injection<br />OM<br />Multi-cast<br />Uni-cast<br />Gatherer<br />(Timer Job)<br />User Profile DB: Activity Feed<br />User Profile DB: Change Log<br />?<br />Your Gatherers<br />
    32. 32. Extensibility – key concepts<br />Activity Application<br />“CRM”<br />Activity Type<br />“New Meeting”<br />Activity Template<br />“&lt;person&gt; has scheduled a meeting with &lt;customer&gt; on &lt;details&gt;”<br />Activity Event<br />“Venky has scheduled a meeting with Exakison Monday, October 19th, 2009”<br />
    33. 33. Activity Feed Consumption<br /><ul><li>Consumption API (Atom2.0 feed)
    34. 34. Consolidated feed</li></ul>http://&lt;mysitehost&gt;/_layouts/activityfeed.aspx?consolidated=true<br /><ul><li>Published feed</li></ul>http://&lt;mysitehost&gt;/_layouts/activityfeed.aspx?publisher=&lt;accountname&gt;<br />
    35. 35. SharePoint 2010<br />Search<br /><ul><li>Connecting people to people
    36. 36. Social behavior improves core search experience</li></li></ul><li>Overview of the social search system<br />AD, LDAP, other repository<br />Managed Metadata Service Application<br />(Taxonomy)<br />User Profile Service Application<br />Search Service Application<br />
    37. 37. MySite data for search<br /><ul><li>Name
    38. 38. Job title
    39. 39. Responsibilities
    40. 40. Interests
    41. 41. Schools
    42. 42. Past Projects
    43. 43. Colleagues</li></li></ul><li>Optimize user profile data for better people search<br />Encourage users to have photos and update profile information<br />Turn on ‘knowledge mining’ and encourage users to publish suggested keywords<br />Setup connection to Managed Metadata Service Application<br />Add custom profile properties<br />
    44. 44. Leveraging the Managed Metadata Service for better People Search<br />Out of box:<br />Responsibilities, Interest, Skills, Schools, are all taxonomy properties<br />Automatic refinement on relevant pivots<br />Extensibility<br />Adding a new taxonomy property to the profile store<br />
    45. 45. Social tags<br />Recall<br />Results with social tags are returned.<br />Ranking<br />Results with social tags are boosted.<br />Refinement<br />Users can filter results on social tags.<br />Results<br />Top social tags are displayed as metadata on each result.<br />
    46. 46. SharePoint 2010<br />Demo<br />Social Search<br />
    47. 47. SharePoint 2010<br />Anything to Recommend?<br />
    48. 48. Recommendations for IT<br />Phased approach – don’t overwhelm the users<br />Implement improvements/new features regularly<br />Organize incentive operations<br />Animate the network<br />Make governance policies easy to find<br />Organize Change management and support<br />
    49. 49. What to Measure?<br />Number of connections per user<br />Cross posting of blogs, subscriptions to RSS and other feeds<br />Average number of participants with Wikis<br />Effective use on major projects<br />Reduction in e-mail traffic and Exchange databases size<br />Range of adoption (departments, topics)<br />Does a new policy or idea get adopted easier. Can you track the spread?<br />Search metrics: fewer similar queries=right information faster<br />
    50. 50. Questions<br />
    51. 51. Learn More about SharePoint 2010<br />Information forIT Prosat TechNet<br />http://MSSharePointITPro.com<br />Information forDevelopersat MSDN<br />http://MSSharePointDeveloper.com<br />Information forEveryone<br />http://SharePoint.Microsoft.com<br />
    52. 52. Thank to our sponsors<br />

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