Online retailers can assist their customers to the fullest with nGen CIM software tools like live chat, click to call, email management software and email response software. Contact us today to learn more.
Transcript of "Customer Service Software Solutions, Online Retail"
NGENERA CIM for
Transform Your Web Site into a Proactive and Personal Sales Channel
With over 1.2 billion Internet users worldwide nGenera CIM enables retailers to
in 2007, online retail has seen unprecedented successfully address industry-specific
growth over the last decade. Most retailers requirements and challenges through
have taken advantage of this lucrative arena robust product functionality, such as the
and have created a presence on the Internet, implementation of tools that help agents
targeting the immense buying power of and call center management meet—and
worldwide online shoppers. With the growing exceed— service level agreements. With
number of options available to consumers, access to in-depth and tactical dashboards
retailers are faced with the challenge of as well as big-picture strategic reports,
providing the best online experience to keep retail management teams are able to drive
“[nGen] Knowledgebase these online shoppers from abandoning their consistent, real-time improvements that
website and drifting to a competitor. result in higher customer satisfaction
is one of the tools we
ratings and increased sales.
employ to ensure our
customers’ systems are THE NGENERA CIM SOLUTION
up and running so they NGENERA CIM ONLINE RETAIL
With nGenera CIM Solutions for Online Retail,
can focus on driving BENEFITS
online retailers can increase customer
flower sales.” satisfaction and drive sales by assisting Provide Excellent Customer Service: Let
customers and engaging high-value prospects nGenera CIM Solutions for Online Retail
at the point of need. For example, agents are help make your customers feel important
--David Sluder, VP of and valued. Significantly decrease
able to monitor and engage website visitors in
Florist Network real-time, reducing shopping cart customer churn and increase customer
Operations, abandonment significantly. loyalty through personalized, accurate,
and fast replies to service inquiries.
nGenera CIM Solutions for Online Retail also Create a competitive advantage and build
allows Web site visitors to choose their a strong reputation with customers by
preferred online channel for sales and service personalizing interactions. Engage with
support – they can engage in a chat session, customers and prospects in real time via
send an email, as well as research their own their preferred channel of communication.
answers via nGen Knowledgebase. Agents are
given the ability to push relevant, timely, and
personalized offers to the right customer at the
right time in order to up-sell and cross-sell
products and services.