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Live Chat Software Improves Sales Performance
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Live Chat Software Improves Sales Performance

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nGenera’s Live Chat software provides customers personalized live help at the point of need and improves your sales performance. Learn more about our online customer support by contacting us today.

nGenera’s Live Chat software provides customers personalized live help at the point of need and improves your sales performance. Learn more about our online customer support by contacting us today.

Published in: Business, Technology

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  • Live chat provides options of instant engagement to web site visitors and handling the live chat enquiries efficiently increases the online sales as well as gives great customer experience.
    We partner with live chat providers to help their customers with our 24 x 7 live chat coverage. and you can increase your revenue by just referring leads to us. Visit www.insydesales.com
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  • Live chat software is fast becoming the online chat the preferred communication channel provide by eAssistance Pro live chat software. The software help to customers at the point of need using form completion enabler. Visit more details : www.freelivesupport.net
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  • Live chat on website helps to improve customer support and increase sales.
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  • 1. nGen Chat Real-Time Live Support with One Click THE BUSINESS PROBLEM capabilities are some of the benefits that make NGen Chat one of the Whether you’re a financial institution, a strongest contact center chat university, an insurance firm or an online applications. retail store, your customers rely on your   Web site for assistance. Are you providing NGEN CHAT BENEFITS them with the best online experience? How   Improve Sales Performance: many of your customers do you lose because Proactively engage customers with they are unable to get immediate answers rules-based chat invitations. Robust “The Web site was to their questions? What is your current reporting tools show Chat ROI in one officially launched abandonment rate? Knowing this click. using [nGenera] as information is essential, finding a solution is Provide an Exceptional Customer critical. Live chat software is fast becoming the online chat the preferred communication channel for Experience: Help customers at the point of need using form completion enabler. It was the Web customers. Today, to compete in an assistance and co-browsing right product, at the increasingly Web-centric world, providing functionality. customers with immediate online assistance right price, and at the point of need will provide an Increase Agent Productivity: Agents provided excellent extraordinary online experience, give your become an extension of your sales customer service." company an edge, and surpass the force by pushing up- and cross-sell competition. opportunities. Quickly react to high- value visitors by using rules to --Nutrisystem.com THE NGENERA CIM SOLUTION identify great leads. A component of nGenera’s Customer Protect Customer Data: Enhanced Interaction Management (CIM) Suite, nGen security features overwrite sensitive Chat is the cost-effective way to instantly customer information (for example, serve customers through an increasingly credit card and social security popular communication channel. Chat gives numbers) from all chat transcripts. your agents the tools to provide excellent Support PCI compliance using chat support, increase your sales, reduce your transcript masking. costs, monitor your Web site, and get to Consistent Interaction: Ensure know your customer base—providing an consistent, branded communication exceptional customer experience. through knowledge integration and Customers are satisfied because they canned responses. receive personalized help at the point of Intelligent Agent Interface: Support need without having to pick up the phone multiple simultaneous chats per and wait in a queue for the next available agent; direct chat sessions to the agent. Improved agent productivity, appropriate agent with intelligent powerful reporting tools, and proactive chat routing rules.
  • 2. KEY FEATURES   Text Dialogue and Co-browsing Power and Scale: Reactive chat from Web site links Supervisory Functions nGenera CIM powers Proactive chat initiated per dynamic Audit chat sessions in progress four of the largest chat rules Full timer and load level dashboard Visitor click-stream history Real time, custom, and historical implementations in the Co-browse order forms, reporting, featuring queue stats, world, accounting for knowledgebase, and shopping carts active sessions, and workload more than four million with customer Manage and monitor agent chats Customer Timeout feature allows agent for training and quality chat sessions per to initiate prompt asking if customer Whisper and take-over month. would like to continue chatting functionality   Productivity Tools   Complete customer history with Customer Experience threaded interactions No downloads required Knowledgebase integration Supports all standard browsers Comprehensive library of quick On hold presentation scripts responses Personal support at the point of Agent to supervisor instant messaging need Multiple simultaneous chats per agent Transfer and escalation support                                    

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