SlideShare a Scribd company logo
1 of 32
Download to read offline
PCL
LESSONS
LEARNED
www.pcl.com	
  
@PCLConstruc2on	
  
WELCOME
Darcy	
  Belanger	
  
Manager,	
  	
  Digital	
  Communica2ons	
  
PCL	
  Construc2on	
  
dbelanger@pcl.com	
  
	
  	
  	
  	
  	
  	
  	
  @darcybelanger	
  
Rebecca	
  Ma	
  
Digital	
  Communica2ons	
  Specialist	
  
PCL	
  Construc2on	
  
rlma@pcl.com	
  
	
  	
  	
  	
  	
  	
  	
  @becksy21	
  
	
  
nForm better intranets | PCL construction case study
AGENDA
•  Overview	
  of	
  PCL	
  Construc;on	
  
•  PCL	
  Connects	
  Rebuild	
  Project	
  
•  Challenges	
  
•  Solu;ons	
  
•  Ques;ons	
  
OVERVIEW OF PCL
CONSTRUCTION
Founded 	
  1906	
  
Focus	
  Areas 	
  Over	
  $7.5	
  billion	
  in	
  opera2ons	
  across	
  
	
  	
  three	
  key	
  markets:	
  
	
  	
  •	
  Commercial	
  Buildings	
  
	
  	
  •	
  Civil	
  
	
  	
  •	
  Heavy	
  Industrial	
  
	
  
Personnel 	
  4,400	
  full-­‐2me	
  professional	
  and	
  	
  
	
  administra2ve	
  staff	
  	
  
	
  More	
  than	
  10,000	
  hourly	
  trades	
  people	
  
Loca2ons	
   	
  30+	
  loca2ons	
  around	
  the	
  world	
  	
  
6	
  
Staples	
  Center,	
  Los	
  Angeles	
  
Mall	
  of	
  America,	
  Minneapolis	
  
nForm better intranets | PCL construction case study
INTRANET REDESIGN PROJECT
PCL	
  Connects	
  Evolu2on	
  
+	
  over	
  80	
  publishers	
  
v2.0	
  
•  SharePoint	
  2003	
  
•  Custom	
  Development	
  
11	
  
nForm better intranets | PCL construction case study
2004	
  
v2.0	
  
•  SharePoint	
  2003	
  
•  Custom	
  Development	
  
2011	
  
v3.0	
  
•  SharePoint	
  2010	
  
•  Custom	
  Development	
  
•  FAST	
  Search	
  
EXECUTIVE ENGAGEMENT
14	
  
“The	
  mission	
  of	
  PCL	
  Connects	
  is	
  to	
  provide	
  an	
  authorita.ve,	
  
comprehensive,	
  and	
  collabora.ve	
  one-­‐stop	
  des4na4on	
  for	
  
.mely	
  and	
  accurate	
  informa.on	
  in	
  a	
  way	
  that	
  is	
  easy-­‐to-­‐
find,	
  secure,	
  and	
  customized	
  so	
  that	
  employees	
  have	
  
access	
  to	
  the	
  informa4on	
  and	
  knowledge	
  they	
  need	
  to	
  
help	
  them	
  work	
  more	
  produc4vely	
  and	
  develop	
  stronger	
  
connec4ons	
  with	
  their	
  peers.”	
  
CONTENT CLEAN UP AND
MIGRATION
15	
  
↓50%	
  
Stakeholder	
  Engagement	
  
Over	
  1000	
  employees	
  across	
  25	
  districts	
  
and	
  14	
  Corporate	
  Departments	
  
16	
  
nForm better intranets | PCL construction case study
VS.	
  
METADATA DISPLAYED
IN SEARCH RESULTS
FINDABILITY CHALLENGES
19	
  
Search	
  Sucks!	
  
Is	
  there	
  a	
  way	
  to	
  
provide	
  comments	
  
on	
  content?	
  
There’s	
  too	
  much	
  
informa;on	
  
I	
  can’t	
  find	
  
anything!	
  
Our	
  naviga;on	
  
is	
  confusing	
  
50%	
  
70%	
  
73%	
  
98%	
  
TOP 5 BUSINESS CHALLENGES
LESSONS LEARNED AND BEST PRACTICES
LESSON #1
It	
  is	
  hard	
  to	
  maintain	
  a	
  decentralized	
  publishing	
  
model	
  with	
  a	
  highly	
  customized	
  intranet	
  
•  Too	
  sophis2cated	
  -­‐	
  Heavy	
  reliance	
  on	
  good	
  
publishing/applica2on	
  of	
  metadata	
  to	
  make	
  the	
  site	
  
work	
  
•  AZri2on	
  in	
  publisher	
  pool	
  
21	
  
SOLUTION
•  Central	
  publishing	
  service	
  
•  Iden2fy	
  and	
  select	
  stronger	
  publishers,	
  and	
  
promote	
  the	
  importance	
  of	
  the	
  skillsets	
  they	
  
offer	
  
•  Leverage	
  SharePoint	
  automated	
  features	
  for	
  
publishing	
  to	
  make	
  the	
  publishing	
  process	
  easier	
  
(auto	
  expiry)	
  
22	
  
LESSON #2
Change	
  management	
  and	
  adop;on	
  is	
  a	
  big	
  job	
  
•  Had	
  a	
  robust	
  adop2on	
  and	
  change	
  management	
  
plan	
  for	
  roll-­‐out	
  
•  Enthusiasm	
  for	
  suppor2ng	
  the	
  intranet	
  started	
  to	
  
fade	
  a^er	
  the	
  launch	
  
•  Lacking	
  district	
  advocates	
  in	
  senior	
  leadership	
  
posi2ons	
  
•  True	
  advocates/evangelists	
  are	
  hard	
  to	
  find	
  
23	
  
SOLUTION
Ongoing	
  Internal	
  Marke;ng	
  and	
  Promo;ons	
  
•  Ongoing	
  promo2on	
  to	
  exec	
  group	
  and	
  stakeholders	
  of	
  
Connects	
  as	
  a	
  viable	
  and	
  cri2cal	
  business	
  tool	
  
•  Regular	
  internal	
  blogs	
  
•  Friday	
  Digest	
  
•  New-­‐hire	
  onboarding	
  (screencasts)	
  
	
  
24	
  
LESSON #3
Develop	
  a	
  clear	
  development	
  process	
  for:	
  	
  
•  bug	
  fixes	
  
•  ongoing	
  enhancements	
  
25	
  
SOLUTION
Solu;on	
  Delivery	
  Framework	
  
•  Long-­‐term	
  look	
  ahead	
  plan	
  for	
  development	
  with	
  	
  
•  Approvals	
  
•  formal	
  budget,	
  	
  
•  accountability,	
  and	
  	
  
•  priori2za2on	
  process	
  
•  Internal	
  workflow	
  process	
  for	
  with	
  
documenta2on	
  
•  Dedicated	
  resources	
  for	
  maintenance,	
  basic	
  
enhancements,	
  and	
  major	
  ini2a2ves	
  
26	
  
LESSON #4
Lack	
  of	
  governance	
  
•  It	
  used	
  to	
  be	
  the	
  wild	
  west	
  
27	
  
SOLUTION
•  Create	
  a	
  living	
  a	
  governance	
  document	
  
•  Define	
  key	
  stakeholders	
  
•  Have	
  a	
  single	
  execu2ve	
  authority	
  to	
  make	
  final	
  
decisions	
  
•  Solu2on	
  Delivery	
  Framework	
  allows	
  for	
  agile	
  
response	
  to	
  issues	
  as	
  they	
  arise	
  
28	
  
LESSON #5
Be	
  prepared	
  for	
  friendly	
  fire	
  
•  Culture	
  of	
  “self-­‐appointed”	
  informa2on	
  architects	
  
29	
  
SOLUTION
•  Consulta2on,	
  solu2ons,	
  and	
  educa2on	
  through	
  	
  
the	
  implementa2on	
  of	
  a	
  “Connects	
  Lead”	
  
30	
  
SUMMARY OF LESSONS
LEARNED
1.  Have	
  a	
  core	
  group	
  of	
  skilled	
  publishers	
  AND	
  a	
  
centralized	
  publishing	
  service	
  
2.  Never	
  stop	
  the	
  change	
  management/adop2on	
  
process	
  
3.  Have	
  a	
  process	
  and	
  team	
  devoted	
  to	
  the	
  ongoing	
  
evolu2on	
  of	
  your	
  intranet	
  (Solu2on	
  Delivery	
  
Framework)	
  
4.  Have	
  an	
  ac2ve	
  execu2ve	
  sponsor	
  in	
  addi2on	
  to	
  a	
  
governance	
  document	
  
5.  Assign	
  an	
  “Intranet	
  Lead”	
  to	
  be	
  the	
  point	
  of	
  contact	
  
with	
  internal	
  stakeholders	
  
31	
  
QUESTIONS?
32	
  
Darcy	
  Belanger	
  
Manager,	
  Digital	
  Communica2ons	
  
PCL	
  Construc2on	
  
dbelanger@pcl.com	
  
	
  	
  	
  	
  	
  	
  	
  	
  @darcybelanger	
  
Rebecca	
  Ma	
  
Digital	
  Communica2ons	
  Specialist	
  
PCL	
  Construc2on	
  
rlma@pcl.com	
  
	
  	
  	
  	
  	
  	
  	
  @becksy21	
  
	
  

More Related Content

What's hot

Planning and Redesigning a Social Intranet from The Intranet Global Forum 2015
Planning and Redesigning a Social Intranet from The Intranet Global Forum 2015Planning and Redesigning a Social Intranet from The Intranet Global Forum 2015
Planning and Redesigning a Social Intranet from The Intranet Global Forum 2015Prescient Digital Media
 
Intranet Strategy and Design Presentation
Intranet Strategy and Design PresentationIntranet Strategy and Design Presentation
Intranet Strategy and Design PresentationMark Waldo
 
Webinar: Ignite Your Intranet with OneWindow Workplace
Webinar: Ignite Your Intranet with OneWindow WorkplaceWebinar: Ignite Your Intranet with OneWindow Workplace
Webinar: Ignite Your Intranet with OneWindow WorkplaceAlexandra Sasha Tchulkova
 
Generating Business Value Through Social
Generating Business Value Through SocialGenerating Business Value Through Social
Generating Business Value Through SocialChristian Buckley
 
Exploring the SharePoint 2013 Community Site Template
Exploring the SharePoint 2013 Community Site TemplateExploring the SharePoint 2013 Community Site Template
Exploring the SharePoint 2013 Community Site TemplateSusan Hanley
 
Managing Enterprise Projects with Project Server 2010
Managing Enterprise Projects with Project Server 2010Managing Enterprise Projects with Project Server 2010
Managing Enterprise Projects with Project Server 2010Dux Raymond Sy
 
Deltek: Kona – Vidensdeling og Social Collaboration
Deltek: Kona – Vidensdeling og Social CollaborationDeltek: Kona – Vidensdeling og Social Collaboration
Deltek: Kona – Vidensdeling og Social CollaborationMediehuset Ingeniøren Live
 
SharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SII
SharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SIISharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SII
SharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SIIMaximilien Chayriguès
 
Secrets of successful SharePoint Intranets
Secrets of successful SharePoint IntranetsSecrets of successful SharePoint Intranets
Secrets of successful SharePoint IntranetsMichal Pisarek
 
Keynote: Deliver SharePoint Success
Keynote: Deliver SharePoint SuccessKeynote: Deliver SharePoint Success
Keynote: Deliver SharePoint SuccessDux Raymond Sy
 
iConnect 2015 – the Coca Cola Enterprises intranet
iConnect 2015 – the Coca Cola Enterprises intranetiConnect 2015 – the Coca Cola Enterprises intranet
iConnect 2015 – the Coca Cola Enterprises intranetIntranätverk
 
PPM Summit San Francisco Poly
PPM Summit San Francisco PolyPPM Summit San Francisco Poly
PPM Summit San Francisco PolyMicrosoft
 
Gamification: Motivational Hacking for SharePoint
Gamification: Motivational Hacking for SharePointGamification: Motivational Hacking for SharePoint
Gamification: Motivational Hacking for SharePointChristian Buckley
 
SharePoint - Intranet CMS?
SharePoint - Intranet CMS?SharePoint - Intranet CMS?
SharePoint - Intranet CMS?Gareth Saunders
 
Proven Strategies for increasing Adoption and Engagement
Proven Strategies for increasing Adoption and EngagementProven Strategies for increasing Adoption and Engagement
Proven Strategies for increasing Adoption and EngagementChristian Buckley
 
Intranet Design: Leading an Intranet Redesign
Intranet Design: Leading an Intranet RedesignIntranet Design: Leading an Intranet Redesign
Intranet Design: Leading an Intranet RedesignPrescient Digital Media
 
Fuel Good 2018: Running Effective Projects in O365
Fuel Good 2018: Running Effective Projects in O365Fuel Good 2018: Running Effective Projects in O365
Fuel Good 2018: Running Effective Projects in O365Sparkrock
 
What does it mean to be a Digital Renaissance Communicator?
What does it mean to be a Digital Renaissance Communicator?What does it mean to be a Digital Renaissance Communicator?
What does it mean to be a Digital Renaissance Communicator?Digital Workplace Group
 

What's hot (20)

Planning and Redesigning a Social Intranet from The Intranet Global Forum 2015
Planning and Redesigning a Social Intranet from The Intranet Global Forum 2015Planning and Redesigning a Social Intranet from The Intranet Global Forum 2015
Planning and Redesigning a Social Intranet from The Intranet Global Forum 2015
 
Intranet Strategy and Design Presentation
Intranet Strategy and Design PresentationIntranet Strategy and Design Presentation
Intranet Strategy and Design Presentation
 
7 Signs Your Intranet is Failing (...And How to Fix It!)
7 Signs Your Intranet is Failing (...And How to Fix It!)7 Signs Your Intranet is Failing (...And How to Fix It!)
7 Signs Your Intranet is Failing (...And How to Fix It!)
 
Webinar: Ignite Your Intranet with OneWindow Workplace
Webinar: Ignite Your Intranet with OneWindow WorkplaceWebinar: Ignite Your Intranet with OneWindow Workplace
Webinar: Ignite Your Intranet with OneWindow Workplace
 
Generating Business Value Through Social
Generating Business Value Through SocialGenerating Business Value Through Social
Generating Business Value Through Social
 
Exploring the SharePoint 2013 Community Site Template
Exploring the SharePoint 2013 Community Site TemplateExploring the SharePoint 2013 Community Site Template
Exploring the SharePoint 2013 Community Site Template
 
Managing Enterprise Projects with Project Server 2010
Managing Enterprise Projects with Project Server 2010Managing Enterprise Projects with Project Server 2010
Managing Enterprise Projects with Project Server 2010
 
Deltek: Kona – Vidensdeling og Social Collaboration
Deltek: Kona – Vidensdeling og Social CollaborationDeltek: Kona – Vidensdeling og Social Collaboration
Deltek: Kona – Vidensdeling og Social Collaboration
 
SharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SII
SharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SIISharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SII
SharePoint adoption - Swiss SharePoint Club 24 Sept 10 - Ems Conseil SII
 
Moving Off SharePoint 2010
Moving Off SharePoint 2010  Moving Off SharePoint 2010
Moving Off SharePoint 2010
 
Secrets of successful SharePoint Intranets
Secrets of successful SharePoint IntranetsSecrets of successful SharePoint Intranets
Secrets of successful SharePoint Intranets
 
Keynote: Deliver SharePoint Success
Keynote: Deliver SharePoint SuccessKeynote: Deliver SharePoint Success
Keynote: Deliver SharePoint Success
 
iConnect 2015 – the Coca Cola Enterprises intranet
iConnect 2015 – the Coca Cola Enterprises intranetiConnect 2015 – the Coca Cola Enterprises intranet
iConnect 2015 – the Coca Cola Enterprises intranet
 
PPM Summit San Francisco Poly
PPM Summit San Francisco PolyPPM Summit San Francisco Poly
PPM Summit San Francisco Poly
 
Gamification: Motivational Hacking for SharePoint
Gamification: Motivational Hacking for SharePointGamification: Motivational Hacking for SharePoint
Gamification: Motivational Hacking for SharePoint
 
SharePoint - Intranet CMS?
SharePoint - Intranet CMS?SharePoint - Intranet CMS?
SharePoint - Intranet CMS?
 
Proven Strategies for increasing Adoption and Engagement
Proven Strategies for increasing Adoption and EngagementProven Strategies for increasing Adoption and Engagement
Proven Strategies for increasing Adoption and Engagement
 
Intranet Design: Leading an Intranet Redesign
Intranet Design: Leading an Intranet RedesignIntranet Design: Leading an Intranet Redesign
Intranet Design: Leading an Intranet Redesign
 
Fuel Good 2018: Running Effective Projects in O365
Fuel Good 2018: Running Effective Projects in O365Fuel Good 2018: Running Effective Projects in O365
Fuel Good 2018: Running Effective Projects in O365
 
What does it mean to be a Digital Renaissance Communicator?
What does it mean to be a Digital Renaissance Communicator?What does it mean to be a Digital Renaissance Communicator?
What does it mean to be a Digital Renaissance Communicator?
 

Viewers also liked

Partially Industrialized Construction
Partially Industrialized ConstructionPartially Industrialized Construction
Partially Industrialized Constructionturbi
 
Silvapen Industrialized Cons.
Silvapen Industrialized Cons.Silvapen Industrialized Cons.
Silvapen Industrialized Cons.Silvapen
 
Designing Better Applications, Websites and Intranets
Designing Better Applications, Websites and IntranetsDesigning Better Applications, Websites and Intranets
Designing Better Applications, Websites and IntranetsnForm User Experience
 
Fau Innovation 6 2010 Progress
Fau Innovation  6 2010 ProgressFau Innovation  6 2010 Progress
Fau Innovation 6 2010 Progressfzollo
 
David Smith 2016 CV
David Smith 2016 CVDavid Smith 2016 CV
David Smith 2016 CVDavid Smith
 
PRECAST CONSTRUCTION MAKE IN INDIA
PRECAST CONSTRUCTION MAKE IN INDIAPRECAST CONSTRUCTION MAKE IN INDIA
PRECAST CONSTRUCTION MAKE IN INDIADevender Kumar
 
Ush company case study
Ush company case studyUsh company case study
Ush company case studystartguru
 
Larsen & toubro constructions
Larsen & toubro constructionsLarsen & toubro constructions
Larsen & toubro constructionsengineeringwatch
 
IBS is a system not a machine
IBS is a system not a machineIBS is a system not a machine
IBS is a system not a machineTeow Beng Hur
 
Construction Company Case Study by Dragonsourcing
Construction Company Case Study by DragonsourcingConstruction Company Case Study by Dragonsourcing
Construction Company Case Study by DragonsourcingDragon Sourcing
 
Construction Management Case Study on Burj Khalifa
Construction Management Case Study on  Burj KhalifaConstruction Management Case Study on  Burj Khalifa
Construction Management Case Study on Burj KhalifaVaibhav Shrivastava
 
PREFABRICATED CONSTRUCTION CASE STUDY: THE HEMISPHERE
PREFABRICATED CONSTRUCTION CASE STUDY: THE HEMISPHEREPREFABRICATED CONSTRUCTION CASE STUDY: THE HEMISPHERE
PREFABRICATED CONSTRUCTION CASE STUDY: THE HEMISPHEREShivangi Saini
 
Total precase concrete structure for multi storey
Total precase concrete structure for multi storeyTotal precase concrete structure for multi storey
Total precase concrete structure for multi storeyBroad Homes Intl.
 
Material management in construction – a case study
Material management in construction – a case studyMaterial management in construction – a case study
Material management in construction – a case studyeSAT Journals
 
Presentation ibs
Presentation ibsPresentation ibs
Presentation ibsUTHM
 
Burj khalifa-mode of construction
Burj khalifa-mode of constructionBurj khalifa-mode of construction
Burj khalifa-mode of constructionJoji Mathew
 
Formwork construction in structures
Formwork construction in structuresFormwork construction in structures
Formwork construction in structuresRithika Ravishankar
 
Actionable Customer Development
Actionable Customer DevelopmentActionable Customer Development
Actionable Customer DevelopmentAndreas Klinger
 

Viewers also liked (20)

Partially Industrialized Construction
Partially Industrialized ConstructionPartially Industrialized Construction
Partially Industrialized Construction
 
Silvapen Industrialized Cons.
Silvapen Industrialized Cons.Silvapen Industrialized Cons.
Silvapen Industrialized Cons.
 
Designing Better Applications, Websites and Intranets
Designing Better Applications, Websites and IntranetsDesigning Better Applications, Websites and Intranets
Designing Better Applications, Websites and Intranets
 
Fau Innovation 6 2010 Progress
Fau Innovation  6 2010 ProgressFau Innovation  6 2010 Progress
Fau Innovation 6 2010 Progress
 
David Smith 2016 CV
David Smith 2016 CVDavid Smith 2016 CV
David Smith 2016 CV
 
PRECAST CONSTRUCTION MAKE IN INDIA
PRECAST CONSTRUCTION MAKE IN INDIAPRECAST CONSTRUCTION MAKE IN INDIA
PRECAST CONSTRUCTION MAKE IN INDIA
 
Ush company case study
Ush company case studyUsh company case study
Ush company case study
 
green building
green buildinggreen building
green building
 
Indonesia - adaptation in South East Asia
Indonesia - adaptation in South East AsiaIndonesia - adaptation in South East Asia
Indonesia - adaptation in South East Asia
 
Larsen & toubro constructions
Larsen & toubro constructionsLarsen & toubro constructions
Larsen & toubro constructions
 
IBS is a system not a machine
IBS is a system not a machineIBS is a system not a machine
IBS is a system not a machine
 
Construction Company Case Study by Dragonsourcing
Construction Company Case Study by DragonsourcingConstruction Company Case Study by Dragonsourcing
Construction Company Case Study by Dragonsourcing
 
Construction Management Case Study on Burj Khalifa
Construction Management Case Study on  Burj KhalifaConstruction Management Case Study on  Burj Khalifa
Construction Management Case Study on Burj Khalifa
 
PREFABRICATED CONSTRUCTION CASE STUDY: THE HEMISPHERE
PREFABRICATED CONSTRUCTION CASE STUDY: THE HEMISPHEREPREFABRICATED CONSTRUCTION CASE STUDY: THE HEMISPHERE
PREFABRICATED CONSTRUCTION CASE STUDY: THE HEMISPHERE
 
Total precase concrete structure for multi storey
Total precase concrete structure for multi storeyTotal precase concrete structure for multi storey
Total precase concrete structure for multi storey
 
Material management in construction – a case study
Material management in construction – a case studyMaterial management in construction – a case study
Material management in construction – a case study
 
Presentation ibs
Presentation ibsPresentation ibs
Presentation ibs
 
Burj khalifa-mode of construction
Burj khalifa-mode of constructionBurj khalifa-mode of construction
Burj khalifa-mode of construction
 
Formwork construction in structures
Formwork construction in structuresFormwork construction in structures
Formwork construction in structures
 
Actionable Customer Development
Actionable Customer DevelopmentActionable Customer Development
Actionable Customer Development
 

Similar to nForm better intranets | PCL construction case study

Agile Data Architecture
Agile Data ArchitectureAgile Data Architecture
Agile Data ArchitectureCprime
 
Managing Multiple Projects Within E-Business Suite Upgrade_PPT
Managing Multiple Projects Within E-Business Suite Upgrade_PPTManaging Multiple Projects Within E-Business Suite Upgrade_PPT
Managing Multiple Projects Within E-Business Suite Upgrade_PPTKyle Lambert
 
Microsoft Office 365 at the Michigan DTMB
Microsoft Office 365 at the Michigan DTMBMicrosoft Office 365 at the Michigan DTMB
Microsoft Office 365 at the Michigan DTMBwenzelhe
 
How to Ease Scaleup Growing Pains - from Startup to Scaleup without the pain
How to Ease Scaleup Growing Pains - from Startup to Scaleup without the painHow to Ease Scaleup Growing Pains - from Startup to Scaleup without the pain
How to Ease Scaleup Growing Pains - from Startup to Scaleup without the painNeerventure.com
 
ITIL Transformation - 9 Traps to Avoid
ITIL Transformation - 9 Traps to AvoidITIL Transformation - 9 Traps to Avoid
ITIL Transformation - 9 Traps to Avoidmlenderman
 
PMI Enabling the future of work
PMI Enabling the future of workPMI Enabling the future of work
PMI Enabling the future of workPMIUKChapter
 
Stephen Townsend: PMI Enabling the future of work
Stephen Townsend: PMI Enabling the future of workStephen Townsend: PMI Enabling the future of work
Stephen Townsend: PMI Enabling the future of workPMIUKChapter
 
Taking the Creep Out of Scope Creep
Taking the Creep Out of Scope CreepTaking the Creep Out of Scope Creep
Taking the Creep Out of Scope CreepComputer Aid, Inc
 
Project Management Webinar
Project Management WebinarProject Management Webinar
Project Management Webinarjames_waterhouse
 
Microsoft Office 365 at the Michigan DTMB
Microsoft Office 365 at the Michigan DTMBMicrosoft Office 365 at the Michigan DTMB
Microsoft Office 365 at the Michigan DTMBwenzelhe
 
Sameer Mitter | Introduction to Information technology Project Management
Sameer Mitter | Introduction to Information technology Project ManagementSameer Mitter | Introduction to Information technology Project Management
Sameer Mitter | Introduction to Information technology Project ManagementSameer Mitter
 
Migrating from ClearCase
Migrating from ClearCaseMigrating from ClearCase
Migrating from ClearCaseCollabNet
 
Overcoming Obstacles to Success with Microservices
Overcoming Obstacles to Success with MicroservicesOvercoming Obstacles to Success with Microservices
Overcoming Obstacles to Success with MicroservicesPerficient, Inc.
 
DevOpsGuys Scaling DevOps @ #CIOWaterCooler - June 2018
DevOpsGuys Scaling DevOps @ #CIOWaterCooler - June 2018DevOpsGuys Scaling DevOps @ #CIOWaterCooler - June 2018
DevOpsGuys Scaling DevOps @ #CIOWaterCooler - June 2018DevOpsGroup
 
Modernize Your Content Management Platform: What's Next After Documentum?
Modernize Your Content Management Platform: What's Next After Documentum?Modernize Your Content Management Platform: What's Next After Documentum?
Modernize Your Content Management Platform: What's Next After Documentum?Perficient, Inc.
 
Project Management: Choosing the Right Tools and Approach
Project Management: Choosing the Right Tools and ApproachProject Management: Choosing the Right Tools and Approach
Project Management: Choosing the Right Tools and ApproachPeter Campbell
 
Business Case for BA's PMs
Business Case for BA's PMsBusiness Case for BA's PMs
Business Case for BA's PMsBrian Fariss
 
Microsoft SharePoint Presentation from All Covered
Microsoft SharePoint Presentation from All CoveredMicrosoft SharePoint Presentation from All Covered
Microsoft SharePoint Presentation from All CoveredAll Covered
 
Enterprise architecture for an agile world - meetup
Enterprise architecture for an agile world - meetupEnterprise architecture for an agile world - meetup
Enterprise architecture for an agile world - meetupRoland Bair
 
Best Practices to Enhance Collaboration Across Boundaries
Best Practices to Enhance Collaboration Across BoundariesBest Practices to Enhance Collaboration Across Boundaries
Best Practices to Enhance Collaboration Across BoundariesHRDQ-U
 

Similar to nForm better intranets | PCL construction case study (20)

Agile Data Architecture
Agile Data ArchitectureAgile Data Architecture
Agile Data Architecture
 
Managing Multiple Projects Within E-Business Suite Upgrade_PPT
Managing Multiple Projects Within E-Business Suite Upgrade_PPTManaging Multiple Projects Within E-Business Suite Upgrade_PPT
Managing Multiple Projects Within E-Business Suite Upgrade_PPT
 
Microsoft Office 365 at the Michigan DTMB
Microsoft Office 365 at the Michigan DTMBMicrosoft Office 365 at the Michigan DTMB
Microsoft Office 365 at the Michigan DTMB
 
How to Ease Scaleup Growing Pains - from Startup to Scaleup without the pain
How to Ease Scaleup Growing Pains - from Startup to Scaleup without the painHow to Ease Scaleup Growing Pains - from Startup to Scaleup without the pain
How to Ease Scaleup Growing Pains - from Startup to Scaleup without the pain
 
ITIL Transformation - 9 Traps to Avoid
ITIL Transformation - 9 Traps to AvoidITIL Transformation - 9 Traps to Avoid
ITIL Transformation - 9 Traps to Avoid
 
PMI Enabling the future of work
PMI Enabling the future of workPMI Enabling the future of work
PMI Enabling the future of work
 
Stephen Townsend: PMI Enabling the future of work
Stephen Townsend: PMI Enabling the future of workStephen Townsend: PMI Enabling the future of work
Stephen Townsend: PMI Enabling the future of work
 
Taking the Creep Out of Scope Creep
Taking the Creep Out of Scope CreepTaking the Creep Out of Scope Creep
Taking the Creep Out of Scope Creep
 
Project Management Webinar
Project Management WebinarProject Management Webinar
Project Management Webinar
 
Microsoft Office 365 at the Michigan DTMB
Microsoft Office 365 at the Michigan DTMBMicrosoft Office 365 at the Michigan DTMB
Microsoft Office 365 at the Michigan DTMB
 
Sameer Mitter | Introduction to Information technology Project Management
Sameer Mitter | Introduction to Information technology Project ManagementSameer Mitter | Introduction to Information technology Project Management
Sameer Mitter | Introduction to Information technology Project Management
 
Migrating from ClearCase
Migrating from ClearCaseMigrating from ClearCase
Migrating from ClearCase
 
Overcoming Obstacles to Success with Microservices
Overcoming Obstacles to Success with MicroservicesOvercoming Obstacles to Success with Microservices
Overcoming Obstacles to Success with Microservices
 
DevOpsGuys Scaling DevOps @ #CIOWaterCooler - June 2018
DevOpsGuys Scaling DevOps @ #CIOWaterCooler - June 2018DevOpsGuys Scaling DevOps @ #CIOWaterCooler - June 2018
DevOpsGuys Scaling DevOps @ #CIOWaterCooler - June 2018
 
Modernize Your Content Management Platform: What's Next After Documentum?
Modernize Your Content Management Platform: What's Next After Documentum?Modernize Your Content Management Platform: What's Next After Documentum?
Modernize Your Content Management Platform: What's Next After Documentum?
 
Project Management: Choosing the Right Tools and Approach
Project Management: Choosing the Right Tools and ApproachProject Management: Choosing the Right Tools and Approach
Project Management: Choosing the Right Tools and Approach
 
Business Case for BA's PMs
Business Case for BA's PMsBusiness Case for BA's PMs
Business Case for BA's PMs
 
Microsoft SharePoint Presentation from All Covered
Microsoft SharePoint Presentation from All CoveredMicrosoft SharePoint Presentation from All Covered
Microsoft SharePoint Presentation from All Covered
 
Enterprise architecture for an agile world - meetup
Enterprise architecture for an agile world - meetupEnterprise architecture for an agile world - meetup
Enterprise architecture for an agile world - meetup
 
Best Practices to Enhance Collaboration Across Boundaries
Best Practices to Enhance Collaboration Across BoundariesBest Practices to Enhance Collaboration Across Boundaries
Best Practices to Enhance Collaboration Across Boundaries
 

More from nForm User Experience

Getting Strategic with Digital: Intro to Analytics
Getting Strategic with Digital: Intro to AnalyticsGetting Strategic with Digital: Intro to Analytics
Getting Strategic with Digital: Intro to AnalyticsnForm User Experience
 
Getting Strategic with Digital - Analytics and Digital Strategy
Getting Strategic with Digital  - Analytics and Digital StrategyGetting Strategic with Digital  - Analytics and Digital Strategy
Getting Strategic with Digital - Analytics and Digital StrategynForm User Experience
 
Better Intranets | Canadian Intranet Practices 2014
Better Intranets | Canadian Intranet Practices 2014Better Intranets | Canadian Intranet Practices 2014
Better Intranets | Canadian Intranet Practices 2014nForm User Experience
 
The Experience Gap (UX Camp Edmonton)
The Experience Gap (UX Camp Edmonton)The Experience Gap (UX Camp Edmonton)
The Experience Gap (UX Camp Edmonton)nForm User Experience
 
Information Architecture for SharePoint
Information Architecture for SharePointInformation Architecture for SharePoint
Information Architecture for SharePointnForm User Experience
 
User Experience Design: 5 Techniques for Creating Better Websites and Applica...
User Experience Design: 5 Techniques for Creating Better Websites and Applica...User Experience Design: 5 Techniques for Creating Better Websites and Applica...
User Experience Design: 5 Techniques for Creating Better Websites and Applica...nForm User Experience
 

More from nForm User Experience (14)

Getting Strategic with Digital: Intro to Analytics
Getting Strategic with Digital: Intro to AnalyticsGetting Strategic with Digital: Intro to Analytics
Getting Strategic with Digital: Intro to Analytics
 
Getting Strategic with Digital - Analytics and Digital Strategy
Getting Strategic with Digital  - Analytics and Digital StrategyGetting Strategic with Digital  - Analytics and Digital Strategy
Getting Strategic with Digital - Analytics and Digital Strategy
 
What Counts as (Useful) Evidence?
What Counts as (Useful) Evidence?What Counts as (Useful) Evidence?
What Counts as (Useful) Evidence?
 
Better Intranets | Canadian Intranet Practices 2014
Better Intranets | Canadian Intranet Practices 2014Better Intranets | Canadian Intranet Practices 2014
Better Intranets | Canadian Intranet Practices 2014
 
Stakeholder Mapping: IA Summit 2014
Stakeholder Mapping: IA Summit 2014Stakeholder Mapping: IA Summit 2014
Stakeholder Mapping: IA Summit 2014
 
The Experience Gap (UX Camp Edmonton)
The Experience Gap (UX Camp Edmonton)The Experience Gap (UX Camp Edmonton)
The Experience Gap (UX Camp Edmonton)
 
Making Sense of Web Analytics
Making Sense of Web AnalyticsMaking Sense of Web Analytics
Making Sense of Web Analytics
 
Emotional response cards
Emotional response cardsEmotional response cards
Emotional response cards
 
Information Architecture for SharePoint
Information Architecture for SharePointInformation Architecture for SharePoint
Information Architecture for SharePoint
 
User Experience Design: 5 Techniques for Creating Better Websites and Applica...
User Experience Design: 5 Techniques for Creating Better Websites and Applica...User Experience Design: 5 Techniques for Creating Better Websites and Applica...
User Experience Design: 5 Techniques for Creating Better Websites and Applica...
 
AcceleratorWorkshop_UPA2008_After
AcceleratorWorkshop_UPA2008_AfterAcceleratorWorkshop_UPA2008_After
AcceleratorWorkshop_UPA2008_After
 
Tagging: Five Emerging Trends
Tagging: Five Emerging TrendsTagging: Five Emerging Trends
Tagging: Five Emerging Trends
 
Uxcoach Yshek Iasummit2008
Uxcoach Yshek Iasummit2008Uxcoach Yshek Iasummit2008
Uxcoach Yshek Iasummit2008
 
Experience Impact Framework
Experience Impact FrameworkExperience Impact Framework
Experience Impact Framework
 

Recently uploaded

PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfHajeJanKamps
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...Brian Solis
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003believeminhh
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Onlinelng ths
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsWristbands Ireland
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHelene Heckrotte
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...IMARC Group
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)tazeenaila12
 
Tata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakTata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakEditores1
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfAnhNguyen97152
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfJohnCarloValencia4
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.ukaroemirsr
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhangmcgroupjeya
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfSourav Sikder
 

Recently uploaded (20)

PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Online
 
Fabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and FestivalsFabric RFID Wristbands in Ireland for Events and Festivals
Fabric RFID Wristbands in Ireland for Events and Festivals
 
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptxHELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
HELENE HECKROTTE'S PROFESSIONAL PORTFOLIO.pptx
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Tata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerakTata Kelola Bisnis perushaan yang bergerak
Tata Kelola Bisnis perushaan yang bergerak
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.uk
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhang
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
 

nForm better intranets | PCL construction case study

  • 2. WELCOME Darcy  Belanger   Manager,    Digital  Communica2ons   PCL  Construc2on   dbelanger@pcl.com                @darcybelanger   Rebecca  Ma   Digital  Communica2ons  Specialist   PCL  Construc2on   rlma@pcl.com                @becksy21    
  • 4. AGENDA •  Overview  of  PCL  Construc;on   •  PCL  Connects  Rebuild  Project   •  Challenges   •  Solu;ons   •  Ques;ons  
  • 6. Founded  1906   Focus  Areas  Over  $7.5  billion  in  opera2ons  across      three  key  markets:      •  Commercial  Buildings      •  Civil      •  Heavy  Industrial     Personnel  4,400  full-­‐2me  professional  and      administra2ve  staff      More  than  10,000  hourly  trades  people   Loca2ons    30+  loca2ons  around  the  world     6  
  • 7. Staples  Center,  Los  Angeles  
  • 8. Mall  of  America,  Minneapolis  
  • 11. PCL  Connects  Evolu2on   +  over  80  publishers   v2.0   •  SharePoint  2003   •  Custom  Development   11  
  • 13. 2004   v2.0   •  SharePoint  2003   •  Custom  Development   2011   v3.0   •  SharePoint  2010   •  Custom  Development   •  FAST  Search  
  • 14. EXECUTIVE ENGAGEMENT 14   “The  mission  of  PCL  Connects  is  to  provide  an  authorita.ve,   comprehensive,  and  collabora.ve  one-­‐stop  des4na4on  for   .mely  and  accurate  informa.on  in  a  way  that  is  easy-­‐to-­‐ find,  secure,  and  customized  so  that  employees  have   access  to  the  informa4on  and  knowledge  they  need  to   help  them  work  more  produc4vely  and  develop  stronger   connec4ons  with  their  peers.”  
  • 15. CONTENT CLEAN UP AND MIGRATION 15   ↓50%  
  • 16. Stakeholder  Engagement   Over  1000  employees  across  25  districts   and  14  Corporate  Departments   16  
  • 19. FINDABILITY CHALLENGES 19   Search  Sucks!   Is  there  a  way  to   provide  comments   on  content?   There’s  too  much   informa;on   I  can’t  find   anything!   Our  naviga;on   is  confusing   50%   70%   73%   98%  
  • 20. TOP 5 BUSINESS CHALLENGES LESSONS LEARNED AND BEST PRACTICES
  • 21. LESSON #1 It  is  hard  to  maintain  a  decentralized  publishing   model  with  a  highly  customized  intranet   •  Too  sophis2cated  -­‐  Heavy  reliance  on  good   publishing/applica2on  of  metadata  to  make  the  site   work   •  AZri2on  in  publisher  pool   21  
  • 22. SOLUTION •  Central  publishing  service   •  Iden2fy  and  select  stronger  publishers,  and   promote  the  importance  of  the  skillsets  they   offer   •  Leverage  SharePoint  automated  features  for   publishing  to  make  the  publishing  process  easier   (auto  expiry)   22  
  • 23. LESSON #2 Change  management  and  adop;on  is  a  big  job   •  Had  a  robust  adop2on  and  change  management   plan  for  roll-­‐out   •  Enthusiasm  for  suppor2ng  the  intranet  started  to   fade  a^er  the  launch   •  Lacking  district  advocates  in  senior  leadership   posi2ons   •  True  advocates/evangelists  are  hard  to  find   23  
  • 24. SOLUTION Ongoing  Internal  Marke;ng  and  Promo;ons   •  Ongoing  promo2on  to  exec  group  and  stakeholders  of   Connects  as  a  viable  and  cri2cal  business  tool   •  Regular  internal  blogs   •  Friday  Digest   •  New-­‐hire  onboarding  (screencasts)     24  
  • 25. LESSON #3 Develop  a  clear  development  process  for:     •  bug  fixes   •  ongoing  enhancements   25  
  • 26. SOLUTION Solu;on  Delivery  Framework   •  Long-­‐term  look  ahead  plan  for  development  with     •  Approvals   •  formal  budget,     •  accountability,  and     •  priori2za2on  process   •  Internal  workflow  process  for  with   documenta2on   •  Dedicated  resources  for  maintenance,  basic   enhancements,  and  major  ini2a2ves   26  
  • 27. LESSON #4 Lack  of  governance   •  It  used  to  be  the  wild  west   27  
  • 28. SOLUTION •  Create  a  living  a  governance  document   •  Define  key  stakeholders   •  Have  a  single  execu2ve  authority  to  make  final   decisions   •  Solu2on  Delivery  Framework  allows  for  agile   response  to  issues  as  they  arise   28  
  • 29. LESSON #5 Be  prepared  for  friendly  fire   •  Culture  of  “self-­‐appointed”  informa2on  architects   29  
  • 30. SOLUTION •  Consulta2on,  solu2ons,  and  educa2on  through     the  implementa2on  of  a  “Connects  Lead”   30  
  • 31. SUMMARY OF LESSONS LEARNED 1.  Have  a  core  group  of  skilled  publishers  AND  a   centralized  publishing  service   2.  Never  stop  the  change  management/adop2on   process   3.  Have  a  process  and  team  devoted  to  the  ongoing   evolu2on  of  your  intranet  (Solu2on  Delivery   Framework)   4.  Have  an  ac2ve  execu2ve  sponsor  in  addi2on  to  a   governance  document   5.  Assign  an  “Intranet  Lead”  to  be  the  point  of  contact   with  internal  stakeholders   31  
  • 32. QUESTIONS? 32   Darcy  Belanger   Manager,  Digital  Communica2ons   PCL  Construc2on   dbelanger@pcl.com                  @darcybelanger   Rebecca  Ma   Digital  Communica2ons  Specialist   PCL  Construc2on   rlma@pcl.com                @becksy21