Canadian Intranet
Practices Survey
Sarah Vilay
June 12, 2014
#BetterIntranets
#BetterIntranets
Goals of our study
•  Understand how organizations use and manage intranets
•  Learn about organizational...
#BetterIntranets
Today’s topics
•  Platform of choice
•  Intranet budgets
•  Maturity cycles
•  Primary purpose
•  Content...
#BetterIntranets
About the participants
•  Canadian industries including:
•  Consulting
•  Education
•  Financial Services...
#BetterIntranets
About the participants
•  Intranet Managers
•  Internal Communicators
•  I.T. Managers responsible for co...
#BetterIntranets
About the participants
1%
38% 7%
46%
5%
Unknown 3%
#BetterIntranets
initial findings
#BetterIntranets
Western region
0%
10%
20%
30%
40%
50%
60%
70%
Sharepoint
IBM Lotus
Oracle
Custom
#BetterIntranets
Central region
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Sharepoint
IBM Lotus
Oracle
Custom
#BetterIntranets
Is there a dedicated budget assigned to
your Intranet?
Yes
58%
No
42%
#BetterIntranets
Maturity
•  Looked at:
•  Years since last redesign
•  Accessibility via mobile
•  How much overall traff...
#BetterIntranets
Last significant redesign
Currently in Progress
27%
In the Past Year
35%
1-3 Years ago
28%
4-5 Years
ago
...
#BetterIntranets
Other technology integration
None, 17%
Dropbox, 11%
Yammer, 2%
Email, 18% Combinations with
email, 13%
Co...
#BetterIntranets
User-generated content tools
ranked most popular
•  Blogs/Microblogging
•  Classified Ads
•  Discussion F...
#BetterIntranets
Primary purpose(s)*
* respondents could choose combinations
Promote Employee
Engagement, 58%
Serve as a C...
#BetterIntranets
Content ranked most popular
1.  Administrative Information
2.  Human Resources Information
3.  Business F...
#BetterIntranets
Content ranked most popular
0
10
20
30
40
50
60
1 2 3 4 5 6 7 8 9 10 11
Administrative Information
Human ...
#BetterIntranets
Content ranked most popular
0
10
20
30
40
50
60
1 2 3 4 5 6 7 8 9 10 11
Administrative Information
Human ...
#BetterIntranets
Summary of initial findings
•  Western region highly favours SharePoint
•  About 60% of organizations hav...
#BetterIntranets
https://www.surveymonkey.com/s/
Canadian_Intranet_Practices_2014
http://svy.mk/QbGMGy
Sarah.Vilay@nform.c...
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Better Intranets | Canadian Intranet Practices 2014

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nForm's research project presentation on Canadian intranet practices. View initial findings from nForm's Better Intranets Conference. June 12, 2014.

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Better Intranets | Canadian Intranet Practices 2014

  1. 1. Canadian Intranet Practices Survey Sarah Vilay June 12, 2014 #BetterIntranets
  2. 2. #BetterIntranets Goals of our study •  Understand how organizations use and manage intranets •  Learn about organizational struggles and how they were overcome •  Explore what works for organizations
  3. 3. #BetterIntranets Today’s topics •  Platform of choice •  Intranet budgets •  Maturity cycles •  Primary purpose •  Content ranked most popular
  4. 4. #BetterIntranets About the participants •  Canadian industries including: •  Consulting •  Education •  Financial Services •  Healthcare •  Insurance •  Media •  Public Sector •  Retail •  Telecommunications •  Utilities
  5. 5. #BetterIntranets About the participants •  Intranet Managers •  Internal Communicators •  I.T. Managers responsible for collaboration •  I.T. Managers responsible for content management •  Intranet content owners •  Current total: 171 responses
  6. 6. #BetterIntranets About the participants 1% 38% 7% 46% 5% Unknown 3%
  7. 7. #BetterIntranets initial findings
  8. 8. #BetterIntranets Western region 0% 10% 20% 30% 40% 50% 60% 70% Sharepoint IBM Lotus Oracle Custom
  9. 9. #BetterIntranets Central region 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Sharepoint IBM Lotus Oracle Custom
  10. 10. #BetterIntranets Is there a dedicated budget assigned to your Intranet? Yes 58% No 42%
  11. 11. #BetterIntranets Maturity •  Looked at: •  Years since last redesign •  Accessibility via mobile •  How much overall traffic from mobile •  Less than 30% of mature Intranets have dedicated budget
  12. 12. #BetterIntranets Last significant redesign Currently in Progress 27% In the Past Year 35% 1-3 Years ago 28% 4-5 Years ago 6% 5+ Years ago 4%
  13. 13. #BetterIntranets Other technology integration None, 17% Dropbox, 11% Yammer, 2% Email, 18% Combinations with email, 13% Combinations with Dropbox, 8% Combinations with Yammer, 7% Combinations with IM, 9% Combinations with Other Applications, 15% Other, 51%
  14. 14. #BetterIntranets User-generated content tools ranked most popular •  Blogs/Microblogging •  Classified Ads •  Discussion Forum •  Employee Profiles •  Content Ratings
  15. 15. #BetterIntranets Primary purpose(s)* * respondents could choose combinations Promote Employee Engagement, 58% Serve as a Corporate Knowledge Repository, 55% Enable Employee Collaboration, 53% Build Corporate Culture, 52% Support Executive Communications, 38% Improve Customer Service, 37% To Save Money, 18%
  16. 16. #BetterIntranets Content ranked most popular 1.  Administrative Information 2.  Human Resources Information 3.  Business Function Information 4.  Information about Current Events in the Company 5.  Financial Information
  17. 17. #BetterIntranets Content ranked most popular 0 10 20 30 40 50 60 1 2 3 4 5 6 7 8 9 10 11 Administrative Information Human Resources Information Business Function Information Information about Current Events in the Company Financial Information
  18. 18. #BetterIntranets Content ranked most popular 0 10 20 30 40 50 60 1 2 3 4 5 6 7 8 9 10 11 Administrative Information Human Resources Information Business Function Information Information about Current Events in the Company
  19. 19. #BetterIntranets Summary of initial findings •  Western region highly favours SharePoint •  About 60% of organizations have dedicated intranet budgets, however, mature intranets are less likely to have assigned budgets •  Modern intranets are integrating more external secure solutions to offer complimentary features •  Intranets are primarily used to promote corporate culture •  Important to include administrative, business function and human resources information
  20. 20. #BetterIntranets https://www.surveymonkey.com/s/ Canadian_Intranet_Practices_2014 http://svy.mk/QbGMGy Sarah.Vilay@nform.com @sarahvilay

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