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Top reasons for selecting SAAS for HCM Whitepaper

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Top Reasons For Selecting Saas For Hcm Whitepaper Top Reasons For Selecting Saas For Hcm Whitepaper Document Transcript

  • Software-as-a-Service The Top Four Reasons Why So Many Companies are Selecting SaaS for the Most Efficient and Convenient Human Capital Management WWW.ULTIMATESOFTWARE.COM
  • ©2008 Ultimate Software Group, Inc. All rights reserved. The information contained in this document is proprietary and confidential to The Ultimate Software Group, Inc. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the express written permission of The Ultimate Software Group, Inc. No part of this document may be extracted and/or used out of the context of the full published document for any reason. This document is for informational purposes only and is subject to change without notice. Ultimate Software makes no warranties, express or implied, with respect to this document or any statements contained therein and specifically disclaims any warranties including but not limited to those for a particular purpose. This document contains or may contain statements of future direction concerning possible functionality for Ultimate Software’s products and technology. Ultimate Software disclaims any express or implied commitment to deliver functionality or software unless or until actual shipment of the functionality or software occurs. UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners. Revised January 2010 2000 Ultimate Way Weston, FL 33326 1 800-432-1729 www.ultimatesoftware.com i
  • Table of Contents Introduction ....................................................................................................... 1 Software-as-a-Service (SaaS) .......................................................................... 2 SaaS: How It Works .......................................................................................... 3 For Every Company, Large and Small .............................................................. 5 Benefits and Business Value for Entire Organization ....................................... 6 Sample Feature Sets of UltiPro through SaaS ................................................. 7 Top Benefits In-house Control with Outsourced Convenience ....................................... 8 Return on Investment ................................................................................. 9 Best-in-Class Technology with Peace-of-Mind Security........................... 11 Award-Winning, Expert Service ................................................................ 13 Summary ......................................................................................................... 14 Ultimate Software Proprietary and Confidential ii
  • Introduction From payroll to benefits to more complex HR compliance, managing human resources “It has never been more difficult is a multi-faceted responsibility—and more and more crucial in the competition for for employers to find good hiring and retaining good employees. people to fill critical positions.” More than ever before, human resources professionals need to streamline HR Business Week functions and channel more energy into developing and retaining top talent. To stay “Winning the Talent Wars” competitive, they need superior systems and strategies already proven to positively February 7, 2007 impact business success. Today, the most organized, efficient, strategic, and cost-effective approach to strategic HR, payroll, and talent management is Software-as-a-Service (SaaS), a means of delivering a software solution online. In addition to the competition for top talent, the contemporary workplace is changing. Of the companies selected for Fortune magazine’s 100 Best Companies to Work For “Some 64 million baby boomers 2009 list, 82 allow employees to telecommute or work at home at least 20 percent of (over 40% of the U.S. labor the time, a trend that is gaining steady momentum since 1998 when the list had only 18 force) are poised to retire in companies allowing employees to telecommute. Top talent will seek similar options large numbers by the end of this when comparing and considering a workplace. The increased focus on results-based decade.” work and the mobility of employees due to travel and remote work, plus the need to provide the best tools for employee satisfaction, necessitate convenient, flexible The Conference Board workforce management tools that can be accessed anytime and anywhere. Report #1369 “Managing the Mature Workforce” July 2005 Ultimate Software, a leading provider of HR, payroll, and talent management solutions provides Web-based, on-demand SaaS for UltiPro—Ultimate’s human capital management (HCM) solution. As an industry leader in SaaS-delivered HCM, Ultimate Software explains in this paper why more and more companies are choosing SaaS as the most advanced, yet easy and highly efficient, approach to managing HR, payroll, and talent management. “A real estate study… (in 2006) showed 85 percent of corporate executives expect an increase in the number of off-site workers over the next five years. Today, 85 percent of companies surveyed allow employees to work outside their office environments.” HR Magazine “Clocking Out” June 2007 Ultimate Software Proprietary and Confidential 1
  • Software-as-a-Service What is Software-as-a-Service? Software-as-a-Service is a method of providing comprehensive software applications through a secure Internet browser. Rather than buying and owning the software, which “Coming from a service bureau requires up-front capital, in-house IT resources and maintenance, and often complex environment, we believe that training, a company uses the software for a subscription fee, while the applications and SaaS makes a lot of sense for us resulting data are stored and protected by a secure, remote host. from a business standpoint. With SaaS, we can experience There are many different SaaS systems in use today that companies rely upon to drive the control, flexibility, and mission-critical functions, such as customer relationship management, customer functionality of an in-house ordering, accounting/finance, supply chain management and, the focus of this report, solution, without tapping into HR systems, which includes, for example, employee data, payroll processing, benefits our internal resources for a new administration, recruiting, performance management, time and attendance, strategic workforce management workforce analysis, and organizational planning. solution.” According to Stamford, CT-based research firm Gartner Inc., the global SaaS market is Laurie Leblanc expected to grow to $19.3 billion by 2011, tripling in size from the $6.3 billion it was in Assistant Director of Compensation 2006. and Benefits Harvard Business School Ultimate Software developed its SaaS model to deliver the best in convenience, Publishing affordability, and efficiency to customers. In 2008, more than 70 percent of Ultimate Software’s new customers chose SaaS as the preferred method of using UltiPro to manage HR and payroll. Companies previously using traditional in-house methods or external service bureaus for their HR functions cite a host of benefits in progressing to UltiPro via SaaS: • Convenience and 24/7 Web-access from anywhere “UltiPro’s benefits-enrollment • Expert system maintenance, management, and upgrades without feature set has shaved two to three weeks off of our open dedicated in-house IT resources and complex training • Greater functionality than licensed software or service bureau enrollment process because • Greater responsiveness and control in managing employee data and there are no mailings to prepare or massive amounts of data for processes • Improved strategic planning and decision making us to enter by hand. Conducting • Freedom from following specific service bureau schedules our annual benefits enrollment • Instant, current data analysis and reports—anywhere, anytime online is also great because we • Cost savings and measurable return on investment have hundreds of employees in • More efficient, leaving more time to focus on a company’s core business remote locations.” objectives • Proven security and confidentiality of employee data Jennifer Griffin • Ability to leverage and use latest technologies without having to support Senior Benefits and Information them internally Systems Analyst Nikon, Inc. Ultimate Software Proprietary and Confidential 2
  • Software-as-a-Service How It Works Anytime/Anywhere Access. With UltiPro’s SaaS, HR administrators have every HR function organized into one application, accessible anytime, 24/7, from anywhere there “With SaaS, Ultimate Software is an Internet connection—office , home, or on the road. But the efficiency, oversees the tape backups, convenience and benefits of SaaS-delivered UltiPro extend beyond the HR necessary testing, and other IT department. elements that companies are expected to have to stay in Managers and employees—any designated user—can access the self-service features compliance with Sarbanes- of UltiPro. Tasks once administered by an HR team, like updating employee Oxley. It made sense from a information, logging paid time off, changing benefits data, reviewing compensation or resource perspective for us to performance review history, or running reports and analytics, are self-administered give Ultimate Software those through SaaS. Managers and employees can access UltiPro with the same around-the- responsibilities than for us to clock convenience. They gain greater control, and HR staff recover hundreds of hours make additional investments.” once spent updating and inputting information and answering employee and manager inquiries. Vince Pepenelli Senior Manager of HR Licensed software resides on a company’s in-house server and requires in-house Constar hardware, maintenance, and support. With SaaS, Ultimate Software houses the technology and applications in its secure, hardened data center and provides 24/7 service, support, maintenance, upgrades, and safe data storage. There’s no large, up-front capital expenditure, and companies lacking technical infrastructure or investment dollars can get the same leading-edge technology and HR management tools as larger firms. It’s the most business value at the most affordable price. With two hardened, secure, SAS70-compliant facilities—an FEMA Class 1-rated facility in Miami, built to withstand fires, natural disasters, power outages, sabotage, and theft, and a center in Atlanta with 24/7 security and N+1 Redundancy on all critical systems—SaaS customers benefit from advanced disaster protection and recovery. Below is a high-level view of how Ultimate’s SaaS works. See a detailed security diagram on page 12. Ultimate Software Proprietary and Confidential 3
  • Because hundreds of companies, many with thousands of employees, trust Ultimate Software to manage their most confidential data, the company has mastered and practices all proactive security steps and procedures to assure seamless, worry-free user performance. Ultimate Software: 1. Became the first HR/payroll Software-as-a-Service provider to be awarded the ISO/IEC 27001:2005 Certification in January 2008. This certification validates that Ultimate Software implemented a sound and secure information security management system for the SaaS environment. 2. Completed SAS-70 Type II audits. This stringent annual procedure ensures that a SaaS provider has been scrutinized carefully by independent auditors and is following all proper security processes. 3. Earned a Safe Harbor certificate from the Department of Commerce. This published privacy policy ensures the team has employed pre-defined procedures around privacy and is adhering to good business standards. 4. Extensive security experience. Ultimate Software’s enduring security history is the reason SaaS is far superior to almost any in-house system. A seasoned SaaS provider with numerous corporate clients has a proven track record of overseeing and administering system protection for a variety and multitude of applications. Ultimate Software conducts Network Penetration Testing (NPT) regularly. These tests by third-party auditors assess security in every component of a SaaS network by testing and identifying potential vulnerabilities. The company has road tested and perfected many times over all of the significant security functions. As experts with so many corporate clients trusting them to safeguard and protect data around the clock, without fail, they are at the forefront of leading-edge security practices. Ultimate Software employs a full-time staff of security experts, accredited as Certified Information Security Professionals (CISSP). “CISSP” indicates rigorous industry testing and signifies a more elevated skill set in information-security and related best practices. The structurally hardened and reinforced buildings for storing the UltiPro databases have: • Securely locked enclosures where the servers are located • Fully redundant power, cooling, and communication systems • Technologies such as bio-metric security systems • Video surveillance and a dedicated 24/7 security staff In addition, a nightly back up of all of your HR, benefits, and payroll data, including all employee records and historical data, is encrypted, put on tape, and sent to an off-site storage facility. This can be used to restore your UltiPro system to another facility, further ensuring business continuity. In 2007, Ultimate Software’s IT team received the first-place Best IT Team award from the America Business Awards. With UltiPro through SaaS, you have peace of mind knowing that your solution is in the most experienced hands and remains protected. Ultimate Software Proprietary and Confidential 4
  • For Every Company, Large and Small Depending upon the size of your company, the number of employees, the available “With the service bureau, we resources and capital, the presence or lack of a dedicated human resources team, and had a small window of time to your knowledge of available human resources management systems, you may submit our payroll data and currently manage your human resources in a number of ways. The most basic and even less time to ensure its traditional means is completely in-house, with or without the advantage of an HR accuracy. software application for some or most of your processes. With all of the manual effort that In the absence of an HCM software solution, you may be compiling data in used to be required, payroll spreadsheets, or even manually with forms and paper filing systems. Recording and used to take me a whole week transferring data accurately into usable reports by either of these means is a labor- and now it takes a half day.” intensive and time-consuming endeavor. Staying HR-compliant, processing payroll, and administering benefits in this manner can tie up valuable HR administrative hours Tom Short that could be better spent developing and retaining top talent or contributing higher- Payroll Specialist level strategizing to your leadership team. Oncology and Hematology Care Additionally, more strategic talent management functions, such as recruiting, employee development, and evaluating performance and compensation, are becoming mission- critical in the rapidly growing competition for skilled people and are nearly impossible to manage effectively with the above out-dated method. “UltiPro Performance Management is becoming a key You may outsource part of your processes, such as payroll, through a service bureau. component of our talent Or perhaps you outsource several processes to multiple vendors. Although outsourcing management strategy. The can relieve some of the pressure of HR management, it has its limitations and solution is empowering us with drawbacks, including the strict adherence to a service bureau’s deadlines and the ability to streamline our requirements and time lags and restrictions in running reports with up-to-the-minute employee review process, better data. identify employee competencies, analyze areas Regardless of your industry type, its size, whether your employees are in one central where we need employee location or dispersed in multiple areas, or whatever your method today for managing development, and improve HR functions, advancing to UltiPro’s SaaS will give you an award-winning, overall associate satisfaction.” comprehensive, convenient, easy, and efficient system for managing every aspect of HR for the complete employee life cycle, from recruitment to retirement, while Carol Summersgill maximizing time and resources for greater corporate success. Vice President of Human Resources Therma-Tru Doors You’ll have all of your processes managed under one umbrella with a single-point of contact. You’ll have all the advantages of an in-house system—and more! You’ll control when and where you use the system, with 24/7 access and support. You’ll manage your HR functions instantly online while reducing administrative tasks and paper work, but you’ll be free from service bureau restrictions and limitations. And you won’t need in-house technical equipment, support, or service. Instead, your company can pour its saved time and technology resources and expertise into accomplishing your core business objectives. Ultimate Software Proprietary and Confidential 5
  • Benefits Your Entire Organization UltiPro through SaaS will greatly enhance your HR management. But the “Reporting is so much faster and benefits are much more far reaching as they touch everyone in your organization relevant now that we have and the company as a whole. UltiPro. Previously, the reports from the service bureau were Examples of company-wide benefits include: often outdated and weren’t always correlated with the data from our HR system, so we had Top-Level Executives/Line and Department Managers to compare the results and • Evaluate metrics and business intelligence for workforce trends reconcile them.” • Convenient 24/7, anytime/anywhere self-service access—at the office, at home, or on the road • Empowered through self-service and decreased reliance on HR • Instant, easy-to-use, up-to-date reporting and analytics “UltiPro’s reporting is point-in- • Easy, efficient administration of performance reviews time and very flexible, so I can • Approve staff requests get what I need quickly. I used to • Manage paid time off spend two and half months • Monitor and forecast staffing levels • Access and evaluate headcount reports putting together benefits statements for employees. With UltiPro through SaaS, I can run very complete total HR Administrators compensation reports for • Convenient 24/7, anytime/anywhere access—at the office, at home, or on the road employees in less than a day, • Easy, efficient, comprehensive, state-of-the-art HR management under one umbrella which has been a life-saver for • Manage HR functions for unlimited employees in any location me.” • Efficient online benefits administration • Instant, uncomplicated, up-to-date reporting Candy Scranton • Management and distribution of thousands of resumes easily online HRIS Manager • Hours of saved time in answering manager and employee inquiries The Container Store • Award-winning service and technical support from application and HR experts • Increased time for higher-level strategizing and recruiting, hiring, and developing employees • Improved workflow for form-intensive processes with approvals • Monitor and assure HR compliance “We are experiencing an annual Employees cost savings in excess of • Empowered through self-service and greater control of personal information $500,000 through the elimination • Convenient 24/7, anytime/anywhere self-service access—at the office, at home, or on the road of service bureau fees, increased • Instant information and updates without assistance from HR • Improved company-wide communication HR and payroll productivity, and • Organized information in one place faster and more efficient • Less paperwork reporting,” • Improved training and development tracking and planning • Increased efficiency, time, and productivity focused on core responsibilities Dave Mahler Vice President and Treasurer Genmar Holding Company Entire Organization • Improved efficiencies and paperless workflow • Improved company-wide communication • Greater employee satisfaction • Minimal up-front capital expense • Same HR management advantages of Fortune 1000 firms without up-front investment • Improved ability to recruit, hire, train, and retain top talent • Ability to better leverage in-house IT to accomplish core business objectives • Greater ROI in time and money Ultimate Software Proprietary and Confidential 6
  • Sample Features of UltiPro® through SaaS CORE SOLUTIONS Human Resources • Track employment history and performance, time and attendance, job, salary, and organization information • Streamline processes for performance reviews, competency assessments, succession planning, training, and development • Record key government compliance and reporting including COBRA, HIPAA, OSHA and Workers’ Compensation, and EEO Compliance • Meet Social Security and HIPAA confidentiality compliance Benefits • Set up and administer all health and welfare benefits plans, including Section 125 plans, deferred Administration compensation and all voluntary and optional benefits programs • Allow employees to check benefits options and coverage online and update beneficiary information Payroll • Process payroll from start to finish in a few steps, including calculating gross-to-net pay, overtime pay Administration rates, shift premiums, garnishments, and levy calculations • Generate NACHA files, check/direct deposit advises, and general ledger files • Generate off-cycle checks and voiding payments on demand • Track payroll progress online with checks and balances for streamlined auditing and reconciliation Portal for • Save hours of time answering calls and inquiries by granting employees instant, security-protected Employee access to their paycheck details, benefits summaries, frequently used forms, and company information Self-Service • Enable employees to update personal data, change direct deposit accounts, update dependents/beneficiaries information, and request paid time off Portal for • Enable executives and managers to access analytical reports, headcounts, open positions, job history, Manager and skills and certification inventory, compensation information, etc. Executive Self-Service Standard • Run, without support from central HR/payroll or IT, hundreds of reports and analytics, including and Ad hoc reviews, headcount reports, average salary reports, government compliance, general ledger reporting Reports and other real-time business intelligence, plus BI tools for ad hoc reporting and analytics ADDITIONAL FEATURES Enhanced • Manage every aspect of recruitment Talent – Automate entire recruiting and applicant tracking process – management team, recruiters, HR Management staff can track and manage tasks such as posting open jobs, reviewing resumes, screening Capabilities candidates, scheduling interviews, and more • Administer performance evaluations efficiently and easily • Organize and manage learning and development • Facilitate time and labor management IT Support • Cut costs and free in-house IT support from server installation and management, software upgrades, log-in management, hardware maintenance, backup and recovery management, capacity planning, application performance tuning, inventory management, server monitoring and management, technology refresh, and DBA support Scalability/ • Have peace of mind knowing applications have been rigorously tested and can withstand two key Reliability stresses: (1) single-user, high-volume functions (a huge payroll or check run) and (2) high-frequency, simultaneous-user demand, (thousands of employees needing W-2s, enrollment information or other data at the same time) Enterprise • Interface easily with third-party applications such as general ledger, point-of-sale, etc. Integration Ultimate Software Proprietary and Confidential 7
  • While there are numerous advantages in using UltiPro, there are four primary benefits that lead companies to choose UltiPro through SaaS for managing human resources: in-house control with outsourced convenience, return on investment, best-in- class technology with peace-of-mind security, and award-winning and expert service. “SaaS provides us with control of our data, without the hassles In-house Control with Outsourced Convenience of server storage, system maintenance and upgrades. Whether currently using an external service bureau or an on-premise system, there …it’s enhancing our employee- are advantages in moving to SaaS. Companies switching from a service bureau to centric culture, increasing SaaS-delivered UltiPro, experience the same maintenance-free, worry-free support a overall productivity levels, and service bureau offers but with far more efficiency and hands-on control over all reducing both hard and soft processes, schedules, and report access. On the other hand, those already using in- costs.” house systems retain in-house control with the bonus of eliminating in-house IT support and equipment and the associated expense. Claudine Tudgay Payroll Director SaaS is a more advanced form of outsourcing. There are no rigid payroll schedules or The Container Store deadlines with SaaS like those often imposed by service bureaus. Users decide how often and when to process payroll, assuring accuracy and speed, yet more flexibility. Software functions and reporting are immediately available, self-controlled, processed, and ready in just a click or two. Ultimate’s SaaS assures higher functionality and control than outsourced processes, “With SaaS, I can use the Web and elimination of hardware, updates, maintenance, and tech support demands to log on at home and access associated with on-premise solutions. By relying on Ultimate Software to manage all any information in the system, system responsibilities, time can be better spent using data to drive new business including business intelligence efficiencies, programs, or initiatives, as opposed to all the time typically devoted to reporting that can help me managing and maintaining systems. pinpoint areas of excessive overtime or compare All subscribers experience is worry-free performance because behind the scenes, compensation by position. I can Ultimate Software expertly manages every system detail, including hardware then e-mail that report to a purchases, software installations, quarterly federal and state employment legislative manager in any of our 17 updates, software versioning upgrades to keep speed and performance optimized, and locations. Similarly, our leading-edge security and monitoring tools for ultimate protection. managers and employees can use that technology to access Unlike on-premise IT departments often hampered by multiple priorities and limited information that is appropriate resources, Ultimate Software’s staff can devote 100 percent of its energies to ensuring without phone calls to HR or e- that a system remains optimized, security-protected, up-to-date, and problem-free. mails to payroll. We expect to Who better to support and maintain UltiPro than the experts who created it? They have see significant overall savings.” seasoned experience on their side from performing hundreds upon hundreds of installations and upgrades routinely—many for companies with thousands of employees and very complex needs. Their awareness of minute details and knowledge Paul Smith CFO of every component and proper execution save clients time and frustration. YMCA of Kansas City Fewer components…far more space. Because bulky servers and other hardware components are housed off-site, SaaS frees up an organization’s valuable data center space that can be used for other services. A decrease in hardware and the space to house it translates to an increase in capital for other core business line items. Ultimate Software Proprietary and Confidential 8
  • Return on Investment With shareholders and management demanding greater ROI accountability at every level, most HR leaders are actively seeking ways to maximize resources to meet competitive market conditions. Ultimate’s SaaS has conclusively shown strong ROI rewards by helping boost a company’s productivity and reduce both hard and soft costs. Return on Investment Rewards with SaaS Frees up capital and cash flow Matches monthly service bureau affordability, but Every dollar a company saves on non-productive with higher productivity and efficiency “Our reduction in costs system costs can be funneled back into core More hands-on control; 24/7 flexibility; wider exceeds $200k year….” competencies to drive greater profit. With minimal up- functionality; deeper, customized reporting front costs, no licensing fees, no in-house equipment, intelligence; and better security protection all lead to “Everyone is functioning more and many more productivity and efficiency tools than tangible dollar savings. productively and service bureaus offer, savings can be significant in strategically.” relatively short time. Leverages Fortune1000 business intelligence Enables flexibility without huge upfront costs Kathy Milligan advantages without steep costs UltiPro through SaaS can be as robust or as Vice President of Human Resources SaaS levels the playing field for smaller-to-medium streamlined as desired, depending upon a company’s General Investment Development sized firms benefiting from many of the same powerful size, processes and expected growth. The integration tools and controls the larger corporations use to of all HRMS/HCM initiatives, resulting in deeper manage and maximize their workforce potential, functionality, is another benefit of SaaS. without the staggering IT investments these bigger firms have made. “We are anticipating a savings of $400,000 over a 5-year Prevents high costs of obsolescence Reduces training time and turnover costs With technology lifecycles now measured in months, SaaS eliminates costly training of new hires or existing period. UltiPro’s predictable not years, SaaS shields against the significant financial teams whenever the software changes. With IT per-employee, per-month costs of upgrading outdated technology or software. worker-replacement costs at roughly 1.5 to 2 times the pricing has erased the sticker annual salary, plus double-digit placement fees, sign- shock we had at month’s end on bonuses for in-demand skills, relocation costs, and with our previous provider.” higher-than-average annual increases, in-house system costs mount rapidly. Sonny Ramdeo Drives sharper decision making Frees up office space Director of Payroll and Workforce The real-time speed and in-depth analytics assure Without cumbersome system hardware and servers, Systems faster, more confident decisions on staffing, budgeting, companies gain more usable workspace for Promise Healthcare and funding, all of which directly impact a company’s employees. bottom line. Frees up talent and time Enhances work autonomy, results, and Rather than losing hundreds, even thousands of satisfaction employee hours installing, managing and While a service bureau can only process specific troubleshooting systems, SaaS users can focus more payroll and benefits functions, SaaS capabilities can on greater company efficiencies and profits. actually elevate a team’s total productivity far beyond the specific tasks themselves. Increases productive time Empowers Employees SaaS frees up entire work days by reducing or Equipped with best-in-class operating systems, eliminating time-intensive tasks like manual printing software, reporting tools and processes, employees and distribution of direct deposit information. HR not only reduce their job frustrations and increase their professionals save hours of time answering capabilities, but also boost their confidence and self- employees’ telephone and email queries about payroll reliance. That in turn increases job satisfaction, and benefits information. With SaaS, all employees innovative thinking and professional growth – potential access their up-to-date information online. benefits to the bottom line. Eliminates cost of internal disaster recovery Delivers top-notch security with no added cost On-premise disaster recovery systems are very Most companies would find it cost-prohibitive to match expensive to maintain. With SaaS, Ultimate Software the functionality of Ultimate’s SaaS security. provides and maintains a first-class disaster recovery system, relieving businesses of this cost. Ultimate Software Proprietary and Confidential 9
  • Return on Investment “…application hosting (Software-as-a-Service) The first recognizable financial benefit in selecting UltiPro via SaaS is the savings in customers have measured capital expenditures. Because Ultimate’s SaaS is an affordable, pay-as-you-go significant bottom line benefits subscription model paid per-employee-per-month, minimal up-front cash is necessary, …more than half interviewed which frees capital for other investments to grow your business. There is no cost for experienced an ROI greater than expensive in-house technical equipment or the personnel to maintain it, like with on- 100%. premise systems. You get state-of-the-art, robust strategic HR tools and increased efficiencies without investing huge amounts of money. This is consistent with IDC case studies conducted with three SaaS also eliminates large start-up expenses and the cost of hardware and application Ultimate Software customers upgrades, which reduces operating costs that would otherwise exist with an on-premise reporting ROI percentages system. ranging as high as 188%.” Karen Moser Additional ROI over time occurs with increased efficiencies in processes, resulting in Senior Research Analyst savings of time and improved productivity. International Data Corporation (IDC) In cases taken from Ultimate Software’s client files, measurable SaaS results clearly show the substantial ROI and rapid payback times: “By switching to SaaS, we’ve found the information on both the functionality and cost effectiveness to be true, and expect to recoup most of our Total ROI Payback Analyst initial investment within the first Company Employees Results Time: Source: two years of using SaaS, and then start achieving major savings very quickly. We National Gypsum 2,700 157% 1.01 years IDC, 2006 anticipate saving approximately $850,000 in a five-year period.” IntelliRisk 4,275 778% 1.8 months IDC, 2006 Management David Ochoa HRIS Manager Waterloo Industries 1,100 214% 6 months IDC, 2006 National Gypsum Nucleus Research, Genmar Holdings, Inc. 3,341 80% 1.6 years Inc., 2004 Ultimate Software Proprietary and Confidential 10
  • Best-in-Class Technology/Peace-of-Mind Security Better technology…fewer worries. Ultimate Software invests in top-grade systems to serve a multitude of corporate clients. As a result, the huge buying power, leading-edge security monitoring systems, and expert staff mean subscribers utilize elite-level hardware, software, and IT support services few companies could ever afford in-house. With rapid changes in technology, most companies could not afford to continually update hardware for maximum performance. Because Ultimate Software’s business is UltiPro and hosting the applications on secure, state-of-the-art IT equipment, the expense of costly upgrades to prevent obsolescence falls to Ultimate Software and not to your company. You continue to save in capital investments over time but keep receiving the most up-to-date functionality. Software upgrades, too, are done for you by Ultimate Software’s technology and UltiPro experts. You get all of the advantages of product and system upgrades immediately upon availability but none of the hassles of installing and maintaining them. Ultimate Software safeguards the confidential employee data systems and processes via SaaS for hundreds of corporations, some with thousands of members all networked across global locations. Each company’s data is housed in a physically separate data base. Only company personnel with access rights and secured passwords can see their specific company data, and the software itself is rigorously tested to ensure security integrity. Recalling an 8-day power loss at corporate offices: The only thing shared is the application itself. Sharing a SaaS application is much like how millions of corporate users safely share Windows or Microsoft Office applications “My team could access our and online updates, yet they maintain a totally unique and separate database and HR/payroll over the Internet, so usage. Ultimate’s SaaS includes many layers of embedded protection designed to we had no downtime with our safeguard the integrity and privacy of human resources data. These layers are human resources and payroll incorporated through application, database, and web-level security built into the system. We were very software. impressed.” To protect data in transit Ultimate Software’s security safeguards include layers of Louis Nault redundancy, duplicate network operations control centers, and encrypted Director of Finance transmissions. Elizabeth Arden All data is hosted at a secure site, backed up regularly, and frequently checked for viruses using secure-network connections to ensure privacy of data. Unlike many company servers, Ultimate Software’s hosted servers are protected against fires, natural disasters, power outages, sabotage and theft. SaaS provides better protection, security, and confidentiality than many on-premise systems. In January 2008, Ultimate Software became the first HR/payroll Software-as-a-Service provider to be awarded the ISO/IEC 27001:2005 Certification for its SaaS environment. ISO/IEC 27001 is a global industry standard created by the International Organization for Standardization and the International Electrotechnical Commission that validates organizations that have implemented a sound and secure information security management system. On the next page is a diagram that outlines the multiple layers of security in Ultimate’s SaaS delivery model. Ultimate Software Proprietary and Confidential 11
  • Ultimate’s SaaS Security The following diagram illustrates the multiple layers of security in the SaaS delivery model. Ultimate Software Proprietary and Confidential 12
  • Award-Winning, Expert Service With Ultimate Software’s SaaS, you receive total accountability with fewer points of contact. When questions or concerns arise about hardware, software, networks, operating systems, security or any other related issue, you have an expert single point of contact immediately, 24/7, as opposed to having an in-house system with many parts and different vendors or a service bureau unable to help with anything but the bureau’s specific processes or reports. All customers have a named service representative assigned to their account for personal, prompt attention to their needs and inquiries. Comprehensive, single-point-of-contact service from experts frees users from serving as systems integrator or troubleshooter, dramatically reduces phone calls and meetings, and protects budgets from steep and unexpected technical support fees should problems occur. You focus on the most critical aspects of HR management, while the technology behind it is taken care of for you. Ultimate Software’s national support team is staffed by professionals with average industry experience of more than 12 years. Many support team members are Certified Payroll Professionals (CPP), and all staff are encouraged and rewarded if they receive CPP certification, in addition to other industry certification. The company has earned rigorous Support Center Practices (SCP) certification for eight consecutive years along with a first-place STAR service ranking by the Services and Support Professional Association and numerous other customer service, employee, and performance awards. “SaaS is reliable and never Ultimate Software was positioned as the sole Leader down. We are very pleased with in Forrester Research, Inc.'s 2008 U.S. Mid-Market Ultimate Software’s customer HR solutions Wave ranking, identified in the Leaders support.” quadrant of Gartner, Inc.’s “Magic Quadrant for U.S. Midmarket Human Resource Management Systems, Tom Short 2006,” and named the 2005 Payroll Provider of the Payroll Specialist Year by the Human Resources Outsourcing Oncology and Hematology Care Association. Ultimate Software Proprietary and Confidential 13
  • Summary Organization leaders know that their company’s success is dependent upon their people. As baby boomers leave the workforce, college graduates have greater employment options, and employer loyalty declines, finding and keeping good employees is one of the greatest challenges companies face today. They cannot afford not to make HR management a key business objective—if they want to hire and retain the best employees and further the growth of their companies. To stay ahead of the competition, companies need a strategic, integrated, and comprehensive solution for pro active talent management—one that leverages state-of- the-art technology to reduce time-consuming administrative tasks and one that is efficient, accessible anywhere at anytime, reliable, affordable, continuously developed and upgraded, and worry-free. SaaS-delivered UltiPro manages every facet of human resources, from recruitment through retirement, through one easily accessible Web portal. It delivers optimal convenience and functionality with best-in-class technology, security, and star-quality service for a significantly measurable return on investment. With UltiPro and SaaS, you spend more time strategizing and positioning your human resources efforts to hire and retain top talent and bring greater HR value to your company and its bottom line while Ultimate Software works behind the scenes to take care of the details and run all processes smoothly and efficiently. In 2009, Ultimate Software was ranked the #1 best medium-sized company to work for in America by The Great Place to Work® Institute for the second consecutive year. Ultimate Software ranked #3 on the list in 2006 and 2007. As a public company in the business of human resources, Ultimate Software realizes the high value of recruiting top talent and maintaining a passionate workforce. The same high-performance team and the passionate, people-oriented culture that make the company one of the best places to work in America drive the quality of UltiPro delivered through SaaS and the award-winning service behind it. Ultimate Software Proprietary and Confidential 14