9 Minutes Unleash The Users


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9 Minutes Unleash The Users

  1. 1. Unleash The Users <ul><li>Aarhus Main Library </li></ul><ul><li>2007 – 2009 </li></ul><ul><ul><li>“ To develop, test and </li></ul></ul><ul><ul><li>qualify methods and </li></ul></ul><ul><ul><li>tools for user </li></ul></ul><ul><ul><li>involvement that </li></ul></ul><ul><ul><li>matches current </li></ul></ul><ul><ul><li>issues.” </li></ul></ul>
  2. 2. Of course …..it’s simple!
  3. 3. What is it all about ? <ul><li>understanding and developing solutions that respond to the users needs </li></ul><ul><li>uncovering new potential </li></ul><ul><ul><li>How …. </li></ul></ul><ul><ul><li>Participatory design </li></ul></ul><ul><ul><li>Observations </li></ul></ul><ul><ul><li>Workshops </li></ul></ul><ul><ul><li>Cooperation </li></ul></ul><ul><ul><li>Traffic census </li></ul></ul><ul><ul><li>Personas </li></ul></ul><ul><ul><li>Social technologies </li></ul></ul><ul><ul><li>Questionnaires </li></ul></ul><ul><ul><li>User generated contents </li></ul></ul><ul><ul><li>Co-creation </li></ul></ul>
  4. 4. What do the users think ? <ul><li>► The citizens are </li></ul><ul><li>unaccustomed to being </li></ul><ul><li>invited to provide ideas </li></ul><ul><li>and opinions………. </li></ul><ul><li>► The citizens show great </li></ul><ul><li>interest, demonstrate a </li></ul><ul><li>high level of involvement </li></ul><ul><li>and commitment, when invited </li></ul><ul><li>to participate. </li></ul>
  5. 5. What can we obtain ? <ul><li>The users become involved in developing the future library. </li></ul><ul><li>Acknowledgement of needs, known as well as unknown. </li></ul><ul><li>Challenging the users to new approaches. </li></ul><ul><li>BUT </li></ul><ul><li>it is not the users that drive the process - they are a part of it. </li></ul><ul><li>REMEMBER </li></ul><ul><li>to show your respect for the hours contributed to the process by the participants. </li></ul>
  6. 6. How is it done ? <ul><li>planning – planning – planning - planning </li></ul><ul><li>► before planning it is </li></ul><ul><li>essential to “ground” </li></ul><ul><li>That everyone participates in the whole process – all meetings etc. </li></ul><ul><li>That you all are clear on each other and the assignment. </li></ul><ul><li>That you are clear on the role of each member of the team. </li></ul><ul><li>That everyone is committed to project. </li></ul><ul><li>That you establish a meeting culture, so that all are clear on status and what is next. </li></ul>
  7. 7. before…during…after… <ul><li>Tasks: </li></ul><ul><ul><ul><ul><li>before: Identify the need and find the team </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Grounding : Create a common ground </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Exploration: Explore! </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Design: Design the workshop, the interview, the survey……… </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Manifestation: Hold the workshop, the interview , the survey …… </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Review the results </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Evolution: Evaluate focusing on the future </li></ul></ul></ul></ul>
  8. 8. The toolbox ….. your overview
  9. 9. methods
  10. 10. What did we become aware of? <ul><li>It only makes sense to implicate those who are willing. </li></ul><ul><li>When we involve, we must listen and act. </li></ul><ul><li>The Organization must be inclusive. </li></ul><ul><li>User innovation can open up the library. </li></ul><ul><li>Involving can open up the users. </li></ul><ul><li>Users do not get involved for your sake , but for issues they burn for – it must have relevance. </li></ul><ul><li>Personal relations are more valued than we have been aware of. </li></ul><ul><li>It takes time – devote the time that is necessary. </li></ul>
  11. 11. always remember … <ul><li>Rome was not built in one day ! </li></ul><ul><li>Begin on a scale, that you feel comfortable with. </li></ul>
  12. 12. read, listen, see and learn more <ul><li>www.aakb.dk/brugerne ......... downloads </li></ul>
  13. 13. What’s NEXT? … .. uncovering new potential in co-creation with the users is the challenge …..bear in mind that the citizens want to contribute. .. and…..everyone can benefit from the participation of the citizens . .