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Quality management 2

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  • 1. Nicholas Vetri Quality Management 26/6/2012The following are necessary parts of the electronic system:-Creation of a search engine 1.All functions of the system must function 98% of the time or more:2.All library systems must be by user opinion considered “easy to use” or “fairly easy to use”by a majority of testees3.All pages in the Electronic system must load within an average of 5 seconds4.Search engine should be be rated as “very useful” by majority of testiesWork to meet standard: 1. We run tests and improve programming until the systems function 98% of the time 2. We will design the system to work within 3 page changes or less for the initial search and have instructions labeled on the search engine 4. The system must make finding books much easier than before and bring the average time it takes to find a book down by at least 100%To measure if standards are met: - We will measure the search time (vs. the old non-electronic search time)and page changes ofthe system-Creation of a library database 1.All functions of the system must function 98% of the time or more2.Library data base must have at least 100TB of storage3.Library data base must store title, author/artist/director, date of release, style, related documentsand cover photo of the document4.All pages in the Electronic system must load within an average of 5 secondsWork to meet standard: 1. We run tests and improve programming until the systems functions 98% of the time 2. A 100TB hard drive will be purchased and install
  • 2. To measure if standards are met:-We will measure the response times- Manager will sign reports on database characteristics and inspect the system personally to see ifstorage requirements are met and functionality is met- Popularity Sorting 1.All functions of the system must function 98% of the time or more2.All library systems must be by user opinion considered “easy to use” or “fairly easy to use”by a majority of testees3.All pages in the Electronic system must load within an average of 5 secondsWork to meet standard: 1. We run tests and improve programming until the systems functions 98% of the time 2. We will design the system to work within 3 page changes or less for the initial search and have instructions labeled on the search engineTo measure if standards are met: - We will measure the time of page loading and conduct surveys on ease of use-Reminder Function 1.All functions of the system must function 98% of the time or more2.All library systems must be by user opinion considered “easy to use” or “fairly easy to use”by a majority of testees (in this case librarians)3.All pages in the Electronic system must load within an average of 5 secondsWork to meet standard: 1. We run tests and improve programming until the systems functions 98% of the time 2. We will design the system to work within 3 page changes or less for the initial search and have instructions labeled on the search engineTo measure if standards are met:
  • 3. - We will measure the time of page loading and conduct surveys on ease of use- Consultation System 1.All functions of the system must function 98% of the time or more2.All library systems must be by user opinion considered “easy to use” or “fairly easy to use”by a majority of testees3.All pages in the Electronic system must load within an average of 5 secondsWork to meet standard: 1. We run tests and improve programming until the systems functions 98% of the time 2. We will design the system to work within 3 page changes or less for the initial search and have instructions labeled on the search engineTo measure if standards are met: - We will measure the time of page loading and conduct surveys on ease of use-Loan System 1.All functions of the system must function 98% of the time or more2.All library systems must be by user opinion considered “easy to use” or “fairly easy to use”by a majority of testees3.All pages in the Electronic system must load within an average of 5 secondsWork to meet standard: 1. We run tests and improve programming until the systems functions 98% of the time 2. We will design the system to work within 3 page changes or less for the initial search and have instructions labeled on the search engineTo measure if standards are met: - We will measure the time of page loading and conduct surveys on ease of use-Member Registry1.All functions of the system must function 98% of the time or more
  • 4. 2.All library systems must be by user opinion considered “easy to use” or “fairly easy to use”by a majority of testees3.All pages in the Electronic system must load within an average of 5 secondsOther FuctionsWork to meet standard: 1. We run tests and improve programming until the systems functions 98% of the time 2. We will design the system to work within 3 page changes or less for the initial search and have instructions labeled on the search engineTo measure if standards are met: - We will measure the time of page loading and conduct surveys on ease of useQuality assurance of electronic systems:- For all electronic systems, a weekly report will have to be filed containing in detail the qualitystandards that need to be met and the progress they have made in meeting those standards (againstthe amount of time there is left)-The project manager will personally sign a form stating that he has inspected the quality, progress,and method of installation of each electronic function twice a month. The first inspection will be onthe 15th of each month. The second will be unannounced.Non-electronic system functions:-Tansferal of data: 1. The implementation of system should not disrupt the daily operations of the library 2. Less than 5% of transferred information should have to be reworked later on To measure if standards are met: -All work will be scheduled off opening hours of the library and the manager will call library to make sure no one works during hours -We will conduct tests on 2 percent of imput information to see what percent much is
  • 5. incorrectQuality Assurance procedures:-The team working on the transferal of data will file a report every week on the progress of the datatransferal.-The project manager will inspect and sign a form stating that he has inspected the data transferaltwice a month-New Card Standards: 1. New cards must be able to fit into a standard 4x 2.5 in. wallet pocket 2. Cards must contain a scannable barcode and computer registry number 3. Cards must cost less than 1 euro to produce 4. Cards must contain a 2x 3 in. photo of the patron To measure if standards are met: -We will have conduct checks to see if the cards meet the requirements twice a month duringtheir productionQuality Assurance:-The team working on the design and creation of the cards will file a report every week on itsprogress.-The project manager will inspect and sign a form stating that he has inspected the card design andcreation process twice a month-Library Kiosk Standards: 1. Kiosks must all be maid of heavy weight aluminum 2. The screen of all kiosks must be made of a non-cracking/splintering material 3. Kiosks must all be painted the same shade of black 4. Kiosks must not block the access to books or areas of the library 5. Kiosks must be made with material than poses no tangible health risks to the publicWork to meet standard: 1. We will order only heavy weight aluminum
  • 6. 2. We will avoid using glass and plastics and try to use a touch material or safety glass 4. We will mark the areas where kiosks will be blocking aisles To measure if standards are met: -We will have conduct checks to see if the kiosks meet the requirements once a week duringtheir productionQuality Assurance:-The team working on the kiosks will file a report every week for the project manager to sign on theprogress kiosk design and fabrication-The project manager will inspect and sign a form stating that he has inspected the kiosks personallytwice a month-Other project standards:- The no. of librarians to be involved in the project at any one time should not compromise therequired number of librarians needed at any one time for the operations of the libraryWork to meet standard: We will make sure at least 3 librarians are working at the library at all timesbefore asking for their assistance- Implementation of self service kiosks can not be done during the opening hours of library-3 self service kiosks will be installed in the library- Sufficient training needs to be provided to librariansWork to meet standard: We will give three 45 minute courses to the librariansQuality assurance:-Project manager will call library after supposed 45 minute courses are finished to make sure theyhave been conducted.-Overtime must be limited within 20% of the normal operating costTo measure if standards are met:- we will stop giving overtime hours to employees if the 20% mark is hit
  • 7. -All library internet connection and wifi must be “secure” and not open to outside partiesWork to meet standard: we will make sure that all connections are protected and inacessable foroutside partiesTo measure if standards are met: we will test the security and inscription of the systemQuality Assurance:-The project manager will inspect and sign a form stating that he has inspected the connectionprogress twice a month-All diagrams are to be made with Argo Uml-All programming is to be done with C++-For every 1000 lines of programming script there should be no more than 4 errors/bugsWork to meet standard: we will rewrite programming repeatedly to get as close to the mark aspossibleTo measure if standards are met: - We will have weekly tests to see how many errors in script there are.-New user cards must cost less than one euro in production cost for the libraryWork to meet standard: We will use only highly rated low cost materials, and take all card photos inthe library.To measure if standards are met: -We will perform cost checks on the orders twice a month during the production of the cards.Quality Control:1. The Project Manager will sign 3 quality reports at each quarter of the projects progress (ex. 25%done 50% done etc.) stating that the quality of all functions are competitive with industry standards2. The Project Manager will hold a meeting at least once a month with a representative from eachfunction of the system to discuss possible ideas and implementation strategies for improvement (ex.order steel for kiosks in whole sale vs. as needed for more quality and lower costs)
  • 8. 3. Once a month the Project Manager will weigh which projects need extra resources for improvedquality based on reports received.

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