3 Tips to Improve the Candidate Experience

3 Easy Ways to Improve the Candidate Experience
Simple tips to improve how your company treats job applicants.
www.newtonsoftware.com

Poor candidate experience remains one of the biggest missed opportunities in corporate recruiting.
“Poor candidate treatment is the result of companies failing to manage applicants the same way they manage customers.”
Joel Passen, Co-Founder of Newton Software, the makers of the easiest to use, most modern applicant tracking software available.

Companies don’t intentionally treat applicants poorly. Many don’t have the resources to create a positive experience for job seekers.
So, how can companies improve how they treat job applicants and, at the same time, convey a positive brand image despite limited resources?


1. Periodically survey applicants
Periodically survey applicants to learn what it’s like to be a candidate. Gain insights and get advice on how to make improvements from past applicants.

You don’t know until you ask.
Your survey should be short. Ask insightful questions. Use a free or nearly free online survey service like SurveyMonkey or Wufoo.

2. Makeit easy for applicants to apply to your jobs online.
Choose applicant tracking software that allows you to create an easy to navigate, fully-branded careers page that will immediately thank applicants when they submit a resume.

Keep it simple
Never require applicants to create a user name and password to submit a resume. And, avoid long online applications that make your application process time consuming and prohibitive.

3. Communicate with every applicant.
Communicate with every applicant that submits a resume and /or interviews at your company. Even if the communication is an automated email, it can be nicely worded and can even be helpful to the candidate. Use this as an opportunity to reinforce your company's brand.

Stand out in the crowd
A recent survey of 56 companies with at least 500 employees found that just 27% have a formal process to decline every external candidate they consider for an opening, reports CareerXroads, a human-resources consulting firm in Princeton, N.J..

“Do to others what you would like to be done to you”

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3 Tips to Improve the Candidate Experience

by Newton Software on Mar 24, 2010

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