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  • 1. CreditU Meghan Bouchard Dave Miceli Tim Newman Beth Perez BUA581 : Managing Information Systems 03.02.09
  • 2. Agenda
    • CreditU - Background
    • CreditU - Locations
    • Software
      • Overview & recommendations
    • Hardware
      • Overview & recommendations
    • Internet
      • Overview & recommendations
    • Disaster Recovery
      • Overview & recommendations
    • Conclusion
  • 3. CreditU - Background
    • Credit Union
      • Founded in 1983
      • Serves other credit unions
      • What they do
        • Deposit, loan and investment services
        • Trust and wealth management services
        • Asset Liability Modeling (ALM) and consulting
        • Electronic payment & processing programs
        • Draft processing, statement rendering
  • 4. CreditU - Background
    • Who they are
      • Track record of embracing and implementing new technology
      • Cutting-edge funds-management and e-payment services
      • Provide ROI to its members
      • Best in class investment and ALM professionals
      • Offering portfolio analysis
      • Processes to improve financial yield
  • 5. CreditU - Background
    • CreditU is supervised and analyzed by the National Credit Union Administration
    • Receives independent credit ratings from Standard & Poor’s and Fitch
    • Credit unions favor CreditU for its superior products and services
  • 6. Locations
    • Main Office
    • Satellite Office
    • Disaster Recovery Location
  • 7. Software Environment
    • Heavy on Microsoft
      • Vista & XP O.S.
        • XP = $12k for 75 licenses
      • Office 2007
        • $9k for 75 licenses
      • Outlook 2007
    • Electronic communication
      • Email only (no IM, wikis, etc.)
      • IM restricted – block ports at firewall
  • 8. Software Environment
    • Accounting Department
      • Peachtree 2007
        • $2,000 = 4 licenses
      • IPS Sendero
        • General Ledger 7.5
        • Accounts Payable 6.7
        • Investment Portfolio 7.6
    • Human Resources
      • ADP
  • 9. Software Environment
    • Sales Department
      • Glance
        • Screen sharing
        • Expensive ($2,500 = year)
      • ACT! (2000)
        • Customer database
        • $1,000 = 4 licenses
    • Marketing Department
      • Adobe Suite ( older versions )
        • Photoshop, Illustrator, Pagemaker
  • 10. Software Environment
    • IT Department
      • Symantec
        • Endpoint Protection
      • Tripwire
        • Server auditing
      • Secure Computing
        • Anti-virus, spam, etc
  • 11. Software Recommendations
    • Knowledge Management
      • No strategy or process
    • Lay off Microsoft
      • OpenOffice.org
    • Instant Messaging
      • Intranet IM would benefit personnel
      • Trillian IM solution
  • 12. Hardware Infrastructure
    • Servers
      • Dell PowerEdge 2950
      • Dell PowerEdge 2850
      • Dell PowerEdge 2650
      • Dell PowerEdge 1850
      • Dell PowerEdge 1750
      • Dell PowerEdge 1650
  • 13. Hardware Infrastructure
    • Dell PowerEdge 2950
      • Purchased - $1,850/server
        • Discounted rate for CreditU
      • 18 Servers
        • Certificate server, network data drive, database server, web server, domain controllers, data archive server
      • Selling Features
        • LCD Message Screen
        • Quad Core Processor
        • Easily removable cover
      • Competitor HP ProLiant DL365 G5
  • 14.   HP ProLiant DL365 G5 PowerEdge 2950 Virtualization VMware ESX Server 3.0.1 VMware ESX Server 3.0.1 Processor Four dual-core AMD Opteron 2.8 GHz 8220SE processors with 1MB L2 caches (per core) Two quad-core Intel Xeon X5355 processors at 2.66 GHz with 8Mb cache (shared) HyperTransport/ Frontside bus 1GHz 1,333MHz Memory 32GB (16x 667MHz PC2-5300 DDR2 2GB DIMMs) 16GB (8x 667MHz fully buffered 2GB DIMMs) Internal Disks Two Serial Attached SCSI (SAS) 73GB, 15,000 rpm drives Two Serial Attached SCSI (SAS) 146GB, 15,000 rpm drives Network Interface Card (NIC) Two 10/100/1,000 Mbps internal NICs Two 10/100/1,000 Mbps internal NICs Disk Controller Smart Array P400 PERC 5/i Hardware Cost $2,399 $2,465
  • 15. Hardware Infrastructure
    • Dell PowerEdge 2850, 2650, 1850, 1750, 1650
      • No longer manufactured
        • Upgraded to PowerEdge 2950
      • Servers for
        • Email Server
        • Event Log Management Server
        • Antivirus Server
        • Database Server
        • Domain Controller
  • 16. Hardware Infrastructure PowerEdge Model # of Servers Cost/server 2850 5 $ 1,600.00 2650 6 $ 1,442.00 1850 2 $ 1,500.00 1750 2 $ 1,300.00 1650 1 $ 1,750.00
  • 17. Hardware Infrastructure
    • Storage
      • EMC CLARiiON CX3-20
      • EMC CLARiiON CX 300
      • PowerVault MD3000
  • 18. Hardware Infrastructure
    • EMC CLARiiON CX3-20
      • SAN1 storage device
      • Disaster Recovery storage device
      • Purchased 2 at $9,000 3 yrs ago
      • 3 year warranty
      • Dell/EMC Alliance
        • Dell released CX4 series
        • No longer manufactures CX3 series
  • 19. Hardware Infrastructure
    • EMC CLARiiON CX 300
      • SAN2 storage device
      • Purchased for $6,000
      • Stores AP/Finance data
      • Selling features
        • Supports multiple OS
        • CLARiiON Proactive Support
          • automatic monitoring
          • diagnostics
          • dial-in and repair included
  • 20. Hardware Infrastructure
    • PowerVault MD3000
      • Designed to support PowerEdge servers
        • Better choice with server brand
      • Purchased for $8,000
        • Retail starting at $9,328
      • Selling features
        • 3U rack mount controller
        • 15 drive bays
        • 4 host port connections
  • 21.  
  • 22.  
  • 23.  
  • 24.  
  • 25.  
  • 26. Hardware: Routers SAN 1
    • Dell Brocade 200E Fibre
      • Fibre channel switch
      • Many to Many communication
      • Redundancy
      • Fibre channel helps with communication related to storage
      • Cisco, McData and QLogic also produce Fibre channel switches.
      • The Brocade 200E Switch ranges in Price from $1,000 to over $6,000.
      • CreditU purchased two Brocade 200E Fibre for $2,500 each.
  • 27. Hardware: Routers SAN 2
    • Spheron McData 4300 Fibre
      • Another Fibre switch
      • CreditU purchased 2 McData 4300 for $4,500 each.
      • Special Features
        • Online code activation called HotCAT
        • Flex Port technology
        • Unbeatable flexibility — connectivity on demand
        • Lower cost of ownership
        • Simplified scalability through
  • 28. Network
    • Cisco ME3400
      • switch to connect to their 3 sites.
      • Ethernet access switch for the network.
      • Transmits the data from different layers, the data link layer
      • and the network layer.
      • The Cisco ME3400 ranges in price from $1,000 to $2,000.
      • CreditU paid $1,134 for each switch.
    • Cisco 2820 Verizon Private T-1
      • Connects to the Disaster Recovery site
      • Switch that helps network connection to the desktop and server.
      • Capable of transmitting a lot of data
      • Not actively in use used as backup
      • CreditU purchased 3 Cisco 2820 switches for $2000 each.
      • Other 2 Cisco 2820 switches are used in the Main Office and Statement Facility for the internet.
        • Cisco 2820 T-3 Verizon
        • Cisco 2820 T-1 Towerstream
  • 29. Network Continued…
    • Cisco 1700 T-1 Sprint
      • Modular access router
      • Provides:
        • a secured VPN
        • Firewall and other security features
        • Allows for a VOIP phone system to be used
      • The Cisco 1700 work best in small to medium sized offices.
      • CreditU purchased 1 Cisco 1700 for $1,600.
    • Cisco 3825 T-3 Verizon
      • Integrated Service Router used in conjunction with the other Cisco routers and switches.
      • Specializes specifically in voice.
      • Digital and analog voice and T3 level speed
      • On-board encryption and anti virus support.
      • Optional voice features
        • voice mail
        • Cisco’s Call Manager Express (for call processing).
      • CreditU purchased the Cisco 3825 for $6,000.
  • 30. Wiring / Wireless
    • No wireless internet at any of CreditU sites
    • Wiring – Cat5 and Cat6 Cables with Fibre
      • Cat5 and Cat6 stands for Category 5 and Category 6
      • Used to connect the SAN devices to their associated switches
      • Network connect specifically for Ethernet but also for voice
      • Cat6 works up to 250MHz
        • better at eliminating system noise and cross talk.
  • 31. Cat5 & Cat6 Color Codes
    • Color codes are used to distinguish whether a cable is a:
      • Straight through cable
      • Crossover cable
    • If a cable has 568A color wiring on both ends then it's a straight through cable.
    • If a cable has 568B color wiring on both ends then it's also a straight through cable.
    • If a cable has 568A color wiring on one end and 568B color coded wiring on the other end, then it's a crossover cable.
  • 32. Physical Security
    • American Alarm Security System
      • Secure their 3 locations
      • American Alarm Security System is based in New England
      • Specialize in both business and residential security.
      • Monitor for fire, intrusions, phone fail (if lines are cut), environmental and other security risks
      • There packages also include video surveillance.
    • The Indala Card reader is used to gain access to:
      • Office
      • Data center
      • IT closets
      • All other secure location within the office.
  • 33. Cisco Catalyst 4507R Switch
    • Crucial piece of hardware to the Network
    • Ethernet switch
      • Improve the performance of the network for video, data and voice.
      • Major features is AVVID (Architecture for Voice, Video and
      • Integrated Data).
    • Chassis model
      • Have replaceable cards.
      • If one card fails the individual card can be quickly and easily
      • replaced without disrupting the enter device.
      • Easier to update: can update a single card without having
      • to replace the entire switch.
      • The cards can also be mixed and matched in order to
      • improve connections.
      • The switch also has dual power supply to help protect the
      • device in case of a power failure.
      • The Cisco Catalyst ranges in price from $4,000 to $8,600. CreditU purchased the Cisco Catalyst 4507R for $5,500.
  • 34.
    • Firewalls Sidewinder 7
      • From Secure Computing
      • Used at all 3 Sites, Primary, Secondary and DR
    • Linkproof Radware switches
      • Switches are used to balance traffic to Internet Routers
      • Important in case of a disaster that important applications will
      • continue to stay at the data center.
      • Assures that there will be un-interrupted access to the internet and data center.
      • CreditU purchased 3 Linkproof Radware for $2,867 each .
  • 35. Hardware Recommendations
    • Dell PowerEdge servers
      • Upgrade to 2950
      • Cost and space beneficial
      • IT staff =Dell experts
      • No longer manufacture lesser versions
    • Lease vs. Purchase
      • Most current warranty & upgrade services
      • Out of date products – risk data loss
  • 36. Hardware Recommendations
    • EMC CLARiiON CX3-20
      • Upgrade to CX4 series
      • Warranty agreement issues
      • No longer manufacture lesser versions
    • Dell Brocade 200E Fibre switch
      • Upgrade to ASIC Brocade 300
      • Out of date – could malfunction
  • 37.
    • No Intranet
    • Internet primarily for customers – gain access to EZ-Link
    • Content Generation
      • Public website which is managed in house
      • Updated, created or deleted via internal file transfer protocol by the IT staff
      • In house developed programs are also used
    • File Transfer Protocol (FTP) is not most secure method of transferring data
      • Not a way to encrypt the data that is being sent.
      • Packet sniffer on could capture important data such as log-ons, passwords or other sensitive data
    • Access
      • All of the end user pc’s have internet access
      • Internet access on the servers is enabled only when needed
    • Security – consulting firm tests website on Quarterly basis
  • 38.
    • CreditU’s EZ-Link web-based application allows:
      • Transfer money from accounts
      • View balance
      • Transfer data files
      • Corporate Checking
    • Security
      • Download and Install
      • CA certificate
      • Public/ Private key
      • Allows for secure
      • connection
  • 39.
    • CreditU's website - more user friendly
    • Confusing to navigate
    • Difficult to get to commonly used features such as EZ-Link.
    • Outsourcing to a web design company
    • Website security tested more often – monthly basis rather than quarterly
    • Too much content on pages
    • Needs more color and graphics to be eye catching
  • 40. Risk Management / Disaster Recovery
    • Physical Facility
      • Offsite DR location
      • Data Center
      • 9 Cubes for a possible 18 people
      • Physical security system
      • Fire Prevention system (no water)
      • UPS power supply
      • Gas powered generators
  • 41.
    • Warranties and SLAs
      • Hardware
        • Manufacturer warranty
      • Insurance
        • Computers
        • Servers
        • Furniture
      • SLAs
        • Servers – 4 hr response time
        • Storage - 4 hr response time
    Risk Management / Disaster Recovery
  • 42.
    • Backup Systems
      • Mission critical DBs every 30 minutes
      • MS Office files to DR site, rolling 3 versions
      • Local tape backups at 7PM nightly
      • Tapes kept in fire-proof safe
      • Defined in company policy 182-CUP
    Risk Management / Disaster Recovery
  • 43.
    • Recovery Plan Scenarios
      • Facility not available – Data available
        • Employee’s divert to open facility
        • Use extra desktop pc’s
      • Facility available – Data not available
        • Server failover to DR location
        • Websites, DBs, network storage
      • Pandemic Disaster
        • Internet access for CEO and LT + 2 IT employees
        • RDP access to desktop PCs and servers
    Risk Management / Disaster Recovery
  • 44.
    • Preparedness Drills
      • Every six months
      • Process documentation
      • All vital employees
        • Internet / RDP access
        • Failover Access
    Risk Management / Disaster Recovery
  • 45. RM / DR Recommendations
    • Disaster Recovery
      • Plan for disasters in the entire Northeast
      • Place geographically disperse DR site
      • Customer service organization
      • Service organization
      • Not just data center
      • VOIP / Soft phone
      • VPN
      • Laptops
  • 46. Backup Recommendations
    • Backup Tapes
      • Fire-proof safe in multiple locations
      • DR site should have tape backups stored elsewhere
  • 47. Conclusion
    • CreditU is a local credit union
      • Runs efficiently & effectively
    • IT environment is good
    • Very heavy on Microsoft Office
      • $$$ move to alternative
    • Heavy Dell and purchased
      • Outdated move to lease program
    • DR could be more robust
    • Client computers could be laptops
    • VPN created and used