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Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
Voicecon094distrfinal 090427125221-phpapp01
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Voicecon094distrfinal 090427125221-phpapp01

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  • 1.  
  • 2. Future of Collaboration by @ SamTheButcher wordle.net
  • 3. will be to enterprises what social networks are to consumers COLLABORATION NETWORKS
  • 4. It is not about “on-premise” versus “on-demand”. It will be all about the user EXPERIENCE
  • 5. INNOVATION will be redefined by operational excellence
  • 6. Organizations without boundaries will drive the next wave of PRODUCTIVITY
  • 7. Information Technology will evolve into “INFORMATION FABRIC”
  • 8. Implications For The Future Of Work COLLABORATION IS MORE CRITICAL THAN EVER Where we work When we work What tools we use Who We Work With How we work
  • 9. VIDEO
  • 10. Technology Adoption Provides The Foundation For Collaboration in the Enterprise New And Better Experiences <ul><li>Applications & Devices </li></ul><ul><li>SOA, XML, Web 2.0 tools, Mashups </li></ul><ul><li>Business, collaboration, industry applications </li></ul><ul><li>Smart Phones & PDA’s, desktop devices </li></ul><ul><li>Network Services: </li></ul><ul><li>Security (WIPS, NAC, SCM) </li></ul><ul><li>Context (Location, Presence) </li></ul><ul><li>Application Acceleration </li></ul><ul><li>Virtualization </li></ul><ul><li>Networks: </li></ul><ul><li>Fixed LAN </li></ul><ul><li>Wireless </li></ul><ul><li>Mobile Data Networks </li></ul><ul><li>Premise & Cloud </li></ul>Integrated Services Any Combination of Applications and Devices The Network Is The Platform
  • 11. The Network Is The Platform For Collaboration… Combining the best of premises-based and on-demand networks to enable rich and seamless collaboration
  • 12. Policy Security Location Access Virtualization Presence Integrated Network Services Provide Intelligence and Context... <ul><li>Who are you? </li></ul><ul><li>What is your role in the organization? </li></ul><ul><li>What are your permissions? </li></ul><ul><li>Where are you? </li></ul><ul><li>Are you available? </li></ul><ul><li>What device are you using? </li></ul>
  • 13. … To A Broad Range of Cisco Applications And Devices Audio Conferencing Telephony Web Conferencing Video Conferencing Customer Care Email IM Mobility TelePresence Team Spaces Policy Security Location Access Virtualization Presence
  • 14. … And Extend Into A Multi-Vendor World Policy Security Location Access Virtualization Presence Audio Conferencing Telephony Web Conferencing Video Conferencing Customer Care Email IM Mobility TelePresence Team Spaces Collaboration Applications 3 rd Party Devices Business Applications Custom Applications
  • 15. … To Enable New And Better Experiences
  • 16.  
  • 17. What Does It Mean For You? Technology Culture Process
  • 18. Business Imperatives During Challenging Times Boundaryless Organization Competitive Differentiation Customer Intimacy Employee Productivity Cost Reduction
  • 19. Mapping Collaboration Initiatives To Business Imperatives Boundaryless Organization Competitive Differentiation Customer Intimacy Employee Productivity Cost Reduction Source: Cisco IBSG, 2009 Technology TelePresence: $172M in travel savings in FY08 Telecommuting: $277M per year in employee time savings Cisco SOAR: 45% increase in specialist interactions w/ customers Unified Communications: Acquisitions in 8 days vs. 45 iZone Wiki: Collaborative innovation  New $1B businesses Process Collaborative Support: $4M in support costs saved through Mac Wiki Deal Approval Process: Increased approver productivity by $27M/Year User-Centered Design Process: Including customers in product design Deal Approval Process: $137M Margin Improvement Collaborative Prospecting w/ Resellers Culture Connected Workplace: $82M in real estate & cost savings Promoting Employee Participation: C-Vision, Blogs, Ciscopedia, Directory Cisco 3.0: 1700 hours of customer interaction w/o travel Collaborative Leadership: 28 priorities per year vs. one or two Inter-Company Boards & Councils
  • 20. Cisco’s Productivity Journey Information Sharing Transactions Interactions Collaboration FY95 FY00 FY05 FY08 0 1 2 3 4 5 Web 1.0 Web 2.0 Source: Cisco IBSG, 2009 Benefits ($B/Yr) Web 2.0 Collaboration Solutions $691M Web 1.0 Internet Solutions $3.7B
  • 21. The Road Ahead <ul><li>Demonstrate cost savings & fast ROI </li></ul><ul><li>Focus on productivity </li></ul><ul><li>Differentiate your customer’s experience </li></ul><ul><li>Start transitioning to a boundaryless organization </li></ul><ul><li>Join Cisco’s collaboration community: www.cisco.com/go/joinconversation </li></ul>
  • 22.  

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