The truth is, even in the era of convergence the typical enterprise infrastructure is inherently complex consisting of different communication systems from different vendors, different devices and different locations. End user functionality is limited by all of those elements.Kevin Kennedy’s notes:The fact of the matter is that decades of innovation has resulted in a complex entanglement of networked applications. Operationally the coexistence of circuit oriented dial plans and data oriented domain addresses has created enterprise complexity. The voice world of the 1980’s maintained a full vertical stack of proprietary hardware, operating systems, applications and devices. The networks defined the relationship of the user and the applications. In the 1990’s the access media was disaggregated from the connection and application. This allowed us to put people and devices anywhere, but as an industry we still followed a legacy architecture with connections intertwined with monolithic applications.
Global Bank - Over $1 million per month in carrier cost savings, a 65% reduction, Payback in less than one year, Negotiated 30% reduction in ongoing per-minute PSTN ratesService Provider – $11 million in annual savings from Reduced outsourcer costs, Eliminating take-back & transfer, Reducing PSTN costsHigh Tech Manufacturing - Expecting $20 million per year in savings, Reduced infrastructure and licensing, eliminating carrier “post routes”, Improved customers satisfaction from regionalized self service, targeted “wait” treatments, better agent routingGlobal Consulting Firm - Travel cost reduction over $10 million per year International mobile callingcost reduction over $500k per month
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SIP Within Your Enterprise, Simplifying Business Communications While Lowering Costs Darren Verette Avaya Solution Consultant – Avaya’s Business Communication Solutions GroupAvaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.
1 Business Drivers for SIP and Technology Direction2 Introducing the SIP Session Manager and its Benefits3 SIP Considerations in Customer ContactAvaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.