2. Copyright 2003, Avaya Inc. Be aware that there may be a risk of unauthorized intrusions
All Rights Reserved associated with your system and/or its networked equipment. Also
realize that, if such an intrusion should occur, it could result in a
Notice variety of losses to your company (including but not limited to,
human/data privacy, intellectual property, material assets, financial
Every effort was made to ensure that the information in this document
resources, labor costs, and/or legal costs).
was complete and accurate at the time of printing. However,
information is subject to change.
Responsibility for Your Company’s Telecommunications Security
Warranty The final responsibility for securing both this system and its
networked equipment rests with you - Avaya’s customer system
Avaya Inc. provides a limited warranty on this product. Refer to your
administrator, your telecommunications peers, and your managers.
sales agreement to establish the terms of the limited warranty. In
Base the fulfillment of your responsibility on acquired knowledge and
addition, Avaya’s standard warranty language as well as information
resources from a variety of sources including but not limited to:
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support. • Installation documents
• System administration documents
Preventing Toll Fraud • Security documents
• Hardware-/software-based security tools
“Toll fraud” is the unauthorized use of your telecommunications
• Shared information between you and your peers
system by an unauthorized party (for example, a person who is not a
• Telecommunications security experts
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there may be a risk of toll fraud To prevent intrusions to your telecommunications equipment, you and
associated with your system and that, if toll fraud occurs, it can result your peers should carefully program and configure:
in substantial additional charges for your telecommunications
• Your Avaya-provided telecommunications systems and their
services.
interfaces
• Your Avaya-provided software applications, as well as their
Avaya Fraud Intervention
underlying hardware/software platforms and interfaces
If you suspect that you are being victimized by toll fraud and you need • Any other equipment networked to your Avaya products
technical assistance or support, in the United States and Canada, call
the Technical Service Center's Toll Fraud Intervention Hotline at TCP/IP Facilities
1-800-643-2353.
Customers may experience differences in product performance,
reliability and security depending upon network configurations/design
How to Get Help
and topologies, even when the product performs as warranted.
For additional support telephone numbers, go to the Avaya support
Web site: http://www.avaya.com/support. If you are: Standards Compliance
• Within the United States, click the Escalation Management link. Avaya Inc. is not responsible for any radio or television interference
Then click the appropriate link for the type of support you need. caused by unauthorized modifications of this equipment or the
• Outside the United States, click the Escalation Management link. substitution or attachment of connecting cables and equipment other
Then click the International Services link that includes telephone than those specified by Avaya Inc. The correction of interference
numbers for the international Centers of Excellence. caused by such unauthorized modifications, substitution or attachment
will be the responsibility of the user. Pursuant to Part 15 of the Federal
Providing Telecommunications Security Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
Telecommunications security (of voice, data, and/or video
void the user’s authority to operate this equipment.
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicious access to or use of) your company's
Product Safety Standards
telecommunications equipment by some party.
This product complies with and conforms to the following
Your company's “telecommunications equipment” includes both this
international Product Safety standards as applicable:
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”). Safety of Information Technology Equipment, IEC 60950, 3rd Edition
including all relevant national deviations as listed in Compliance with
An “outside party” is anyone who is not a corporate employee, agent,
IEC for Electrical Equipment (IECEE) CB-96A.
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (including someone who may be Safety of Information Technology Equipment, CAN/CSA-C22.2
otherwise authorized) who accesses your telecommunications No. 60950-00 / UL 60950, 3rd Edition
equipment with either malicious or mischievous intent.
Safety Requirements for Customer Equipment, ACA Technical
Such intrusions may be either to/through synchronous (time- Standard (TS) 001 - 1997
multiplexed and/or circuit-based) or asynchronous (character-,
One or more of the following Mexican national standards, as
message-, or packet-based) equipment or interfaces for reasons of:
applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019
• Utilization (of capabilities special to the accessed equipment) SCFI 1998
• Theft (such as, of intellectual property, financial assets, or toll
The equipment described in this document may contain Class 1
facility access)
LASER Device(s). These devices comply with the following
• Eavesdropping (privacy invasions to humans)
standards:
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration, • EN 60825-1, Edition 1.1, 1998-01
regardless of motive or intent) • 21 CFR 1040.10 and CFR 1040.11.
3. The LASER devices operate within the following parameters: Avaya attests that this registered equipment is capable of providing
users access to interstate providers of operator services through the use
• Maximum power output: -5 dBm to -8 dBm
of access codes. Modification of this equipment by call aggregators to
• Center Wavelength: 1310 nm to 1360 nm
block access dialing codes is a violation of the Telephone Operator
Luokan 1 Laserlaite Consumers Act of 1990.
Klass 1 Laser Apparat
REN Number
Use of controls or adjustments or performance of procedures other
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
than those specified herein may result in hazardous radiation
exposures. Contact your Avaya representative for more laser product This equipment complies with Part 68 of the FCC rules. On either the
information. rear or inside the front cover of this equipment is a label that contains,
among other information, the FCC registration number, and ringer
Electromagnetic Compatibility (EMC) Standards equivalence number (REN) for this equipment. If requested, this
information must be provided to the telephone company.
This product complies with and conforms to the following
international EMC standards and all relevant national deviations: For G350 and G700 Media Gateways:
Limits and Methods of Measurement of Radio Interference of This equipment complies with Part 68 of the FCC rules and the
Information Technology Equipment, CISPR 22:1997 and requirements adopted by the ACTA. On the rear of this equipment is a
EN55022:1998. label that contains, among other information, a product identifier in
the format US:AAAEQ##TXXXX. The digits represented by ## are
Information Technology Equipment – Immunity Characteristics –
the ringer equivalence number (REN) without a decimal point (for
Limits and Methods of Measurement, CISPR 24:1997 and
example, 03 is a REN of 0.3). If requested, this number must be
EN55024:1998, including:
provided to the telephone company.
• Electrostatic Discharge (ESD) IEC 61000-4-2
For all media gateways:
• Radiated Immunity IEC 61000-4-3
• Electrical Fast Transient IEC 61000-4-4 The REN is used to determine the quantity of devices that may be
• Lightning Effects IEC 61000-4-5 connected to the telephone line. Excessive RENs on the telephone line
• Conducted Immunity IEC 61000-4-6 may result in devices not ringing in response to an incoming call. In
• Mains Frequency Magnetic Field IEC 61000-4-8 most, but not all areas, the sum of RENs should not exceed 5.0. To be
• Voltage Dips and Variations IEC 61000-4-11 certain of the number of devices that may be connected to a line, as
• Powerline Harmonics IEC 61000-3-2 determined by the total RENs, contact the local telephone company.
• Voltage Fluctuations and Flicker IEC 61000-3-3
REN is not required for some types of analog or digital facilities.
Federal Communications Commission Statement
Means of Connection
Part 15:
Connection of this equipment to the telephone network is shown in the
Note: This equipment has been tested and found to comply with following tables.
the limits for a Class A digital device, pursuant to Part 15 of the
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
Manufacturer’s Port FIC Code SOC/REN/ Network
operated in a commercial environment. This equipment generates,
Identifier A.S. Code Jacks
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause Off premises station OL13C 9.0F RJ2GX,
harmful interference to radio communications. Operation of this RJ21X,
equipment in a residential area is likely to cause harmful RJ11C
interference in which case the user will be required to correct the DID trunk 02RV2-T 0.0B RJ2GX,
interference at his own expense. RJ21X
CO trunk 02GS2 0.3A RJ21X
Part 68: Answer-Supervision Signaling 02LS2 0.3A RJ21X
Allowing this equipment to be operated in a manner that does not Tie trunk TL31M 9.0F RJ2GX
provide proper answer-supervision signaling is in violation of Part 68 Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C
rules. This equipment returns answer-supervision signals to the public 1.544 digital interface 04DU9-BN 6.0F RJ48C,
switched network when: RJ48M
• answered by the called station, 04DU9-IKN 6.0F RJ48C,
• answered by the attendant, or RJ48M
• routed to a recorded announcement that can be administered by 04DU9-ISN 6.0F RJ48C,
the customer premises equipment (CPE) user. RJ48M
This equipment returns answer-supervision signals on all direct 120A4 channel service unit 04DU9-DN 6.0Y RJ48C
inward dialed (DID) calls forwarded back to the public switched
telephone network. Permissible exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is received.
4. For G350 and G700 Media Gateways: Declarations of Conformity
United States FCC Part 68 Supplier’s Declaration of Conformity
Manufacturer’s Port FIC Code SOC/REN/ Network
(SDoC)
Identifier A.S. Code Jacks
Ground Start CO trunk 02GS2 1.0A RJ11C Avaya Inc. in the United States of America hereby certifies that the
equipment described in this document and bearing a TIA TSB-168
DID trunk 02RV2-T AS.0 RJ11C
label identification number complies with the FCC’s Rules and
Loop Start CO trunk 02LS2 0.5A RJ11C
Regulations 47 CFR Part 68, and the Administrative Council on
1.544 digital interface 04DU9-BN 6.0Y RJ48C Terminal Attachments (ACTA) adopted technical criteria.
04DU9-DN 6.0Y RJ48C
Avaya further asserts that Avaya handset-equipped terminal
04DU9-IKN 6.0Y RJ48C equipment described in this document complies with Paragraph
04DU9-ISN 6.0Y RJ48C 68.316 of the FCC Rules and Regulations defining Hearing Aid
Basic Rate Interface 02IS5 6.0F RJ49C Compatibility and is deemed compatible with hearing aids.
For all media gateways: Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your local sales representative and are
If the terminal equipment (for example, the media server or media
available on the following Web site: http://www.avaya.com/support.
gateway) causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of All Avaya media servers and media gateways are compliant with FCC
service may be required. But if advance notice is not practical, the Part 68, but many have been registered with the FCC before the SDoC
telephone company will notify the customer as soon as possible. Also, process was available. A list of all Avaya registered products may be
you will be advised of your right to file a complaint with the FCC if found at: http://www.part68.org by conducting a search using “Avaya”
you believe it is necessary. as manufacturer.
The telephone company may make changes in its facilities, equipment,
European Union Declarations of Conformity
operations or procedures that could affect the operation of the
equipment. If this happens, the telephone company will provide
advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty Avaya Inc. declares that the equipment specified in this document
information, please contact the Technical Service Center at bearing the “CE” (Conformité Europeénne) mark conforms to the
1-800-242- 2121 or contact your local Avaya representative. If the European Union Radio and Telecommunications Terminal Equipment
equipment is causing harm to the telephone network, the telephone Directive (1999/5/EC), including the Electromagnetic Compatibility
company may request that you disconnect the equipment until the Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This
problem is resolved. equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
A plug and jack used to connect this equipment to the premises wiring and CTR13, as applicable.
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone Copies of these Declarations of Conformity (DoCs) can be obtained
cord and modular plug is provided with this product. It is designed to by contacting your local sales representative and are available on the
be connected to a compatible modular jack that is also compliant. It is following Web site: http://www.avaya.com/support.
recommended that repairs be performed by Avaya certified
technicians. Japan
The equipment cannot be used on public coin phone service provided This is a Class A product based on the standard of the Voluntary
by the telephone company. Connection to party line service is subject Control Council for Interference by Information Technology
to state tariffs. Contact the state public utility commission, public Equipment (VCCI). If this equipment is used in a domestic
service commission or corporation commission for information. environment, radio disturbance may occur, in which case, the user
may be required to take corrective actions.
This equipment, if it uses a telephone receiver, is hearing aid
compatible.
Canadian Department of Communications (DOC) Interference
Information
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme To order copies of this and other documents:
NMB-003 du Canada.
Call: Avaya Publications Center
This equipment meets the applicable Industry Canada Terminal Voice 1.800.457.1235 or 1.207.866.6701
Equipment Technical Specifications. This is confirmed by the FAX 1.800.457.1764 or 1.207.626.7269
registration number. The abbreviation, IC, before the registration
Write: Globalware Solutions
number signifies that registration was performed based on a
200 Ward Hill Avenue
Declaration of Conformity indicating that Industry Canada technical
Haverhill, MA 01835 USA
specifications were met. It does not imply that Industry Canada
Attention: Avaya Account Management
approved the equipment.
E-mail: totalware@gwsmail.com
For the most current versions of documentation, go to the Avaya
support Web site: http://www.avaya.com/support.
5. Contents
Contents
Volume 1
About this document 19
• Overview 19
• Intended audience 19
• Using this book 19
• New product names 22
• Related Sources 23
• Conventions used in this document 25
• Trademarks 26
• How to get this book on the web 26
• How to get help 27
• Tell us what you think 28
1 System Basics 29
• Logging into the System 29
• Accessing the S8700 Media Server 30
• Logging in with Access Security Gateway 34
• Logging off the System 35
• Setting Command Permissions 36
• Establishing Daylight Savings Rules 37
• Setting Time of Day Clock Synchronization 40
• Setting the System Date and Time 47
• Using the Bulletin Board 48
• Saving Translations 50
• Backup via the Web interface
(S8100 Media Server only) 52
2 Planning the System 61
• Understanding Your Configuration 61
• Understanding the Dial Plan 62
• Controlling the Features Your Users Can Access 66
• System-Wide Settings 67
Administrator’s Guide for Avaya Communication Manager 5
November 2003
6. Volume 1
• Changing Feature Parameters 67
• Setting WAN Bandwidth Limits Between Network Regions 68
• Administering Treatment for Denied or Invalid Calls 70
• Setting up Music-on-Hold 70
• Providing Service for Multiple Tenants 72
• Receiving Notification in an Emergency 73
• Notifying a Digital Pager of an Emergency 76
• Other Useful Settings 77
• Controlling the Calls Your Users Can Make and Receive 78
• Fiber Link Administration 80
3 Managing Phones 81
• Installing New Phones 81
• Adding New Phones 82
• Using Templates to Add Phones 85
• Using an Alias 86
• Customizing Your Phone 87
• Upgrading Phones 88
• Swapping Phones 88
• Using ACTR to Move Phones 89
• Using TTI to Move Phones 91
• Removing Phones 94
• Adding a Fax or Modem 95
• Adding an IP Softphone 96
• Adding an IP Telephone 100
• Setting up Remote Office 104
• 2420 DCP telephone 110
4 Managing Phones Features 113
• Adding Feature Buttons 113
• Telephone feature Buttons 114
• Adding Abbreviated Dialing Lists 131
• Setting up Bridged Call Appearances 134
• Setting up an Extension to Cellular Feature Access Button 137
• Setting up Terminal Self Administration 139
6 Administrator’s Guide for Avaya Communication Manager
November 2003
7. Volume 1
5 Managing Attendant Consoles 141
• Attendant Consoles 141
• Adding an Attendant Console 146
• Attendant Console Feature Buttons 147
• Setting Console Parameters 153
• Removing an Attendant Console 154
• Providing Backup for an Attendant 155
6 Managing Displays 157
• Displaying Caller Information 157
• Displaying ANI Calling Party Information 157
• Displaying ICLID Information 158
• Changing the Display Language 160
• Setting up Directory Buttons 162
7 Handling Incoming Calls 163
• Setting up Basic Call Coverage 163
• Setting up Advanced Call Coverage 166
• Setting up Call Forwarding 172
• Setting up Night Service 176
• Adding Call Pickup 188
• Managing Hunt Groups 193
• Managing Vectors and VDNs 199
• Understanding Automatic Call Distribution 210
• Assigning a Terminating Extension Group 211
8 Routing Outgoing Calls 213
• World Class Routing 213
• Managing calling privileges 213
• Assigning ARS FAC 214
• Displaying ARS Analysis Information 215
• Understanding ARS Analysis 215
• Setting up Multiple Locations 221
• Routing with Multiple Locations 223
• Modifying Call Routing 225
Administrator’s Guide for Avaya Communication Manager 7
November 2003
8. Volume 1
• Overriding Call Restrictions 228
• Defining ARS Partitions 229
• Setting up Time of Day Routing 231
• Location by Region 233
9 Managing MultiMedia Calling 237
• Multimedia Applications Server Interface 237
• Multimedia Call Handling 261
• Understanding the Multimedia Complex 276
• Enhanced Mode MM Complex 287
10 Setting Up Telecommuting 303
• Configuring Avaya Communication
Manager for Telecommuting 303
• Setting up Personal Station Access 305
• Creating a Station Security Code 307
• Assigning an Extender Password 308
• Setting up Call Forwarding 309
• Assigning Coverage Options 310
• Installing Home Equipment 312
• Setting up Remote Access 314
• Training Users 317
11 Enhancing System Security 321
• Basic Security 321
• Preventing Toll Fraud 322
• Physical Security 323
• System Security Checklist 324
• Adding Logins and Passwords 327
• Changing a Login 330
• Displaying a Login 331
• Removing a Login 331
• Using Access Security Gateway 332
• Changing Login Permissions 336
• Changing Passwords 337
8 Administrator’s Guide for Avaya Communication Manager
November 2003
9. Volume 1
• Using Busy Verify 338
• Setting up Authorization Codes 339
• Setting up Security Violations Notification 342
• Using Station Lock 345
• Dealing with Security Violations 346
12 Managing Trunks 349
• Tips for Working with Trunk Groups 349
• Adding a CO, FX, or WATS Trunk Group 351
• Adding a DID Trunk Group 353
• Adding a PCOL Trunk Group 355
• Adding a Tie or Access Trunk Group 358
• Setting up digital trunks 360
• Adding a DIOD Trunk Group 364
• Adding a SIP trunk group 364
• Removing Trunk Groups 366
• Adding Trunks to a Trunk Group 366
• Removing trunks from a trunk group 368
• Inserting and Absorbing Digits 369
• Administering Trunks for Listed Directory Numbers 370
• Administering Answer Detection 372
13 Managing Announcements 373
• Understanding Announcements 373
• Adding Announcement Data Modules 373
• Adding Announcement Extensions 374
• Recording Announcements 376
• Saving Announcements 378
• Copying Announcements 379
• Restoring Announcements 380
• Deleting and Erasing Announcements 381
• Setting up Continuous-Play Announcements 382
• Getting Started with the TN2501AP or G700 Virtual VAL 383
• Managing VAL Announcements Using the SAT 384
• Managing VAL Announcements Using FTP 389
Administrator’s Guide for Avaya Communication Manager 9
November 2003
10. Volume 1
• VAL Manager 395
• Troubleshooting VAL Announcements 396
• Non-Volatile Storage of Announcements on VAL 399
• Announcements for TTY Callers 400
14 Managing Group Communications 401
• Setting up Voice Paging Over Loudspeakers 401
• Setting up Chime Paging Over Loudspeakers 403
• Paging Over Speakerphones 406
• Paging Users Who are on Active Calls 408
• Using Phones as Intercoms 409
• Setting up Automatic Answer Intercom Calls 412
• Observing Calls 414
15 Managing Data Calls 417
• Types of Data Connections 417
• Data Call Setup 417
• Alphanumeric Dialing 423
• Data Hotline 424
• Data Privacy 424
• Default Dialing 426
• Data Restriction 426
• Data-Only Off-Premises Extensions 428
• Data Modules — General 429
• Administered Connection 431
• Modem Pooling 437
• PC Interface 439
• Wideband Switching 442
• CallVisor Adjunct-Switch Application Interface 452
• Setting up CallVisor ASAI 454
• Setting up DEFINITY LAN Gateway 455
• PC Interface 456
• Wideband Switching 460
10 Administrator’s Guide for Avaya Communication Manager
November 2003
11. Volume 1
• CallVisor Adjunct-Switch Application Interface 470
• Setting up CallVisor ASAI 472
• Setting up DEFINITY LAN Gateway 473
16 Administering Media Servers 475
• Administering Media Servers 475
• Overview 475
• G700 Media Gateway administration 475
• Media Server administration 480
• Call-processing administration 484
• SNMP Agents 493
17 Collecting Billing Information 503
• Collecting Information About Calls 503
• Recording Calls Between Users on the Same Server 505
• Tracking Calls by Account Code 506
• Forcing Users to Enter Account Codes 507
• Receiving Call-Charge Information 509
• Viewing Call Charge Information 511
18 Command Reference 513
• Before you start 513
• Command Reference 513
19 Phone Reference 547
• 500 telephones 547
• 2402 telephone 548
• 2420 telephone 548
• 2500-series telephones 548
• 4600-series IP telephones 549
• 6200-series telephones 551
• 6400-series telephones 555
• 7100-series telephones 558
• 7300-series telephones 559
• 731x-series hybrid telephones 561
Administrator’s Guide for Avaya Communication Manager 11
November 2003
12. Volume 2
• 7400-series telephones 566
• ISDN telephones (7500s & 8500s) 582
• 8110 telephones 586
• 8400-series telephones 587
• CALLMASTER telephones 593
• Cordless telephone 596
• Internet Protocol (IP) Softphones 599
Volume 2
20 Screen Reference 603
• AAR and ARS Digit Analysis Table 603
• AAR and ARS Digit Conversion Table 607
• Abbreviated Dialing List 610
• Access Endpoint 619
• Administered Connection 624
• Alias Station 628
• Alphanumeric Dialing Table 629
• Announcements/Audio Sources 631
• ARS Toll Table 638
• Attendant Console 639
• Audix-MSA Node Names 654
• Authorization Code — COR Mapping 655
• Best Service Routing 656
• Bulletin Board 659
• Call Vector 661
• CAMA Numbering Format 666
• CDR System Parameters 668
• Change Station Extension 680
• Class of Restriction 682
• Class of Service 696
• Code Calling IDs 700
• Command Permission Categories 701
• Configuration Set 705
• Console Parameters 707
12 Administrator’s Guide for Avaya Communication Manager
November 2003
13. Volume 2
• Coverage Answer Group 719
• Coverage Path 720
• Crisis Alert System Parameters 724
• CTI Link 728
• Data modules 732
• Date and Time 761
• Daylight Savings Rules 764
• DCS to QSIG TSC Gateway screen 766
• Dial Plan Analysis Table 769
• Dial Plan Parameters 773
• Digit Absorption 775
• DLG Administration 777
• DS1 Circuit Pack 778
• Extended Pickup Group 799
• Extensions Administered
to have an MCT-Control Button 800
• Feature Access Code 801
• Feature-Related System Parameters 816
• Group Paging Using Speakerphone 877
• Holiday Table 879
• Hospitality 881
• Hunt Group 894
• Intercom Group 920
• Inter-Exchange Carrier (IXC) Codes 922
• Intra-Switch CDR 924
• IP Address Mapping 925
• IP Codec Set 928
• IP Interfaces 931
• IP Network Region 936
• IP Node Names 947
• IP-Options System Parameters 948
• IP Routing 953
• ISDN Numbering - Calling Party Number Conversion for Tandem Calls 961
• ISDN Trunk Group 964
• ISDN Numbering — Private 995
Administrator’s Guide for Avaya Communication Manager 13
November 2003
14. Volume 2
• ISDN Numbering — Public/ Unknown 998
• ISDN-BRI Trunk Circuit Pack 1001
• Language Translations 1009
• Listed Directory Numbers 1038
• List Usage Report for node-name 1040
• List Usage Report for ip-address 1041
• Locations 1042
• Location Parameters 1045
• Login Administration 1051
• Loudspeaker Paging 1059
• Media-Gateway 1063
• Meet-me Vector Directory Numbers 1066
• Mode Code Related System Parameters 1066
• Modem Pool Group 1070
• Multifrequency-Signaling-Related
Parameters 1076
• Music Sources 1099
• Packet Gateway Board 1101
• Partition Routing Table 1103
• Personal CO Line Group 1104
• Pickup Group 1108
• PRI Endpoint 1109
• QSIG to DCS TSC Gateway 1114
• Remote Access 1115
• Remote Call Coverage Table 1121
• Remote Office 1122
• RHNPA Table 1123
• Route Pattern 1125
• Security-Related System Parameters 1133
• Signaling Group 1140
• Site Data 1156
• Station 1157
• System Parameters Call Coverage / Call Forwarding 1195
• System Parameters Country-Options 1202
• System-Parameters Customer-Options 1206
14 Administrator’s Guide for Avaya Communication Manager
November 2003
15. Volume 3
• System Parameters OCM Call Classification 1229
• Telecommuting Access 1233
• Tenant 1234
• Terminal Parameters 1237
• Terminating Extension Group 1242
• TFTP Server 1245
• Time of Day Coverage Table 1246
• Time of Day Routing Plan 1247
• Toll Analysis 1248
• Tone Generation 1251
• Trunk Group 1256
• Uniform Dial Plan Report 1326
• Uniform Dial Plan Table 1327
• Vector Directory Number 1330
Volume 3
21 Feature Reference 1339
• AAR and ARS partitioning 1339
• AAR/ARS Dialing without FAC 1340
• Abbreviated dialing 1345
• Access Security Gateway 1347
• Administration change notification 1348
• Administered connections 1349
• Administrable language displays 1353
• Alternate facility restriction levels 1354
• Analog busy automatic callback without flash 1355
• Announcements 1356
• Answer detection 1359
• Attendant Features 1361
• Audible message waiting 1368
• Authorization codes 1369
• Automated attendant 1372
• Automatic callback 1374
• Automatic circuit assurance 1377
Administrator’s Guide for Avaya Communication Manager 15
November 2003
16. Volume 3
• Automatic customer telephone rearrangement 1379
• Automatic number identification 1382
• Automatic routing — general 1384
• Barrier codes 1388
• Bridged call appearance 1389
• Busy indicator 1399
• Busy tone disconnect 1399
• Busy verification 1400
• Call admission control - bandwidth limitation 1403
• Calling party/billing number 1406
• Call-by-call service selection 1407
• Call charge information 1412
• Call coverage 1417
• Call detail recording 1433
• Call forwarding 1479
• Call park 1485
• Calling party number restriction 1487
• Call Pickup 1488
• Call waiting termination 1492
• CLAN and processor CLAN QoS and CIDR support 1493
• Class of restriction 1495
• Restriction — controlled 1499
• Conference 1500
• Co-Resident DEFINITY Local Area Network Gateway 1503
• Crisis Alert 1505
• Dial plan 1506
• Distinctive ringing 1513
• DS1 trunk service 1514
• Extension to Cellular and Off-PBX Stations (OPS) 1518
• Emergency 911 calls 1523
• Emergency Access to the Attendant 1528
• Emergency Transfer 1531
• Enhanced Conferencing 1532
• Extended user administration of redirected calls 1532
16 Administrator’s Guide for Avaya Communication Manager
November 2003
17. Volume 3
• Facility and Non-Facility Associated Signaling 1536
• Facility restriction levels and traveling class marks 1542
• Generalized route selection 1544
• Group paging 1547
• Hospitality features 1549
• Hunt groups 1567
• Incoming Call Line Identification 1573
• Intercom 1574
• Internal Automatic Answer 1575
• ISDN service 1579
• Leave Word Calling 1590
• Line Lockout 1592
• Listed Directory Numbers 1593
• Look-ahead routing 1594
• Loss plans 1596
• Loudspeaker paging 1597
• Malicious Call Trace 1601
• Misoperation Handling 1605
• Modem pooling 1607
• Multifrequency signaling 1610
• Multiple locations 1616
• Multiple Level Precedence and Preemption 1617
• Multiappearance Preselection and Preference 1620
• NAT and NAT Shuffling 1621
• Night Service 1622
• Off-Premises Station 1629
• One-Step Recording via Audix 1630
• PC Interface 1633
• Personal Station Access 1637
• Posted Messages 1640
• Priority Calling 1642
• Recorded Telephone Dictation Access 1644
• Remote Access 1645
• Remotely readable electronic phone IDs 1648
Administrator’s Guide for Avaya Communication Manager 17
November 2003
18. Volume 3
• Reset Shift Call 1649
• Ringing — Abbreviated and Delayed 1650
• Ringer Cutoff 1653
• Security violations notification 1654
• Separation of Bearer and Signaling 1658
• Service observing 1668
• Single-Digit Dialing and Mixed Station Numbering 1672
• Station Hunting 1675
• Station Lock 1680
• Station security codes 1681
• Telephone displays 1682
• Temporary Bridged Appearance 1711
• Tenant Partitioning 1712
• Terminating Extension Group 1720
• Terminal Translation Initialization 1722
• Time of Day Routing 1725
• Time of Day Clock Synchronization 1726
• Transfer 1729
• Transfer — Outgoing Trunk to Outgoing Trunk 1732
• Transfer — Trunk-to-Trunk 1734
• Trunk Flash 1736
• Trunks and trunk groups 1738
• Supporting TTY Callers 1746
• Uniform Dial Plan 1749
• Voice Message Retrieval 1753
• Voice messaging systems 1755
• Whisper paging 1760
• Wideband Switching 1764
• World-Class Tone Detection and Generation 1776
Glossary and Abbreviations 1777
Index 1833
18 Administrator’s Guide for Avaya Communication Manager
November 2003
19. About this document
Overview
About this document
Overview
This document describes the May 2003 release of Avaya Communication Manager, and includes all
incremental releases up to and including this release. You may also want to see the Highlights of Avaya
Communication Manager document to see what is new.
This document provides an overall reference for planning, operating, and administering your Avaya
converged solution.
This document does not contain information about how to install, maintain, repair, or troubleshoot the
servers, gateways and devices comprising the solution.
Intended audience
This document is intended for Communication Manager administrators and technical managers, users
interested in information about specific features, and Avaya personnel responsible for planning,
designing, configuring, selling, and supporting Avaya’s converged solutions.
Using this book
Use this document both as a guide to completing administrative procedures and as a reference document.
If you are interested in information about a particular task, screen, or feature, use the index or table of
contents to locate the page number where the information is described.
The book is divided into three volumes that present information on how to perform administrative tasks,
how to complete administrative screens, and more detailed information on individual features.
Organization
The first volume of this document provides step-by-step tasks for the administrative procedures that
implement features of Communication Manager. The second volume explains how to fill out screens in
Communication Manager and defines the values for the fields on those screens. The third volume
explains Communication Manager features and provides additional detail about they work.
The following list describes the sections in this book.
Chapter 1, “System Basics” tells you how to log in and log off, set permissions for others who use the
administration terminal, set daylight savings rules, set the system date and time, post messages, and back
up the information you administer.
Administrator’s Guide for Avaya Communication Manager 19
November 2003
20. About this document
Using this book
Chapter 2, “Planning the System” provides information on system-wide functions. It explains how to
read, use, and make simple changes to your dial plan, and how to assign feature access codes.
Chapter 3, “Managing Phones” explains how to add, swap, and remove phones, and how to customize a
phone, for Communication Manager administrators.
Chapter 4, “Managing Phones Features” explains how to administer feature buttons for your users’
phones.
Chapter 5, “Managing Attendant Consoles” explains attendant console feature buttons, and tells you how
to change, move, or add attendant consoles.
Chapter 6, “Managing Displays” provides information on the messages that appear on the read-out screen
on display phones.
Chapter 7, “Handling Incoming Calls” shows you how to set up call coverage for incoming calls to be
sure that incoming calls are answered when the called party is unavailable.
Chapter 8, “Routing Outgoing Calls” explains how Avaya Communication Manager handles outgoing
calls and tells you how to modify call restrictions and your routing plan.
Chapter 9, “Managing MultiMedia Calling” describes the Multimedia Applications Server Interface
(MASI), and provides instructions on administration, monitoring, and troubleshooting. This section also
provides information on Multimedia Call Handling (MMCH), which enables users to control voice,
video, and data transmissions using a telephone and PC.
Chapter 10, “Setting Up Telecommuting” provides information on system-wide settings and individual
user administration for telecommuting.
Chapter 11, “Enhancing System Security” provides information on analyzing and setting up basic system
security, preventing toll fraud, using logins and permissions and passwords, and dealing with security
violations.
Chapter 12, “Managing Trunks” contains procedures for working with analog and digital trunks.
Specialized trunks such as APLT, tandem, release-link, DMI-BOS and ISDN trunk groups are not
covered in this manual.
Chapter 13, “Managing Announcements” tells you how to record, save, copy, restore and delete
announcements.
Chapter 14, “Managing Group Communications” shows you how to administer your system so users can
page other users or use their phones as intercoms. You can also give specific users permission to monitor
other users’ calls or to interrupt active calls with important messages.
Chapter 15, “Managing Data Calls” describes the system features available to enable data
communications.
Chapter 16, “Administering Media Servers” provides information on administering an Avaya G700
Media Gateway and the S8300 Media Server and the S8700 Media Server.
Chapter 17, “Collecting Billing Information” provides information on account codes, and on tracking and
collecting information about calls.
Chapter 18, “Command Reference” lists the commands to access each administration screen.
20 Administrator’s Guide for Avaya Communication Manager
November 2003
21. About this document
Using this book
Chapter 19, “Phone Reference” describes many of the telephones that you can connect to Communication
Manager. It also describes the unique features and buttons for each phone series to help you administer
your user phones.
Chapter 20, “Screen Reference” provides a brief description and a graphic representation of the
Communication Manager screens used for administration. It also lists the valid values for fields on the
screens, and describes when and why to use each value.
Chapter 21, “Feature Reference” is a comprehensive technical reference for feature information.
Task-related information
The information for each task is usually presented under the following headings:
• Task
Identifies the administrative procedure and gives a brief explanation of what is accomplished by
completing the task.
• Before you start
Lists hardware that must be installed or other tasks that must be completed before starting the
task.
• Instructions
Begins with a short introduction to set up an example, then provides step-by step, numbered
instructions on how to complete the administrative task. Screen pictures and background or
decision-making information are provided when appropriate.
• Fixing problems
This section is not included in all task sections. It provides a brief coverage of possible problems,
possible causes, and suggested solutions.
• More information
Presents additional technical information that pertains directly to the completion of the current
task.
• Related topics
Provides cross-references to related tasks or related feature references.
Feature-related information
The information for each feature is usually presented under four headings:
• Feature title
Gives the name and a brief overview of the feature. Tells what it does or how it serves the system.
• Detailed description
Provides more detailed, technical information about a feature. When appropriate, additional
guidelines and examples are provided. In some cases, expanded technical information is provided
on one or several aspects of the feature.
Administrator’s Guide for Avaya Communication Manager 21
November 2003
22. About this document
New product names
• Interactions
Lists and briefly discusses other features that may significantly affect a feature.
• Related topics
Provides cross-references to related tasks, features, or screens.
New product names
Use Table 1, New product names, on page 22 as a reference for new product names as you read this
document.
Table 1: New product names
Previous Product Name New Product Name
DEFINITY G3csi (or Avaya Communication Manager on an Avaya DEFINITY®
DEFINITY ProLogix) Server CSI (hereafter called DEFINITY CSI)
DEFINITY G3si Avaya Communication Manager on an Avaya DEFINITY®
Server SI (hereafter called DEFINITY SI)
DEFINITY G3r Avaya Communication Manager on an Avaya DEFINITY®
Server R (hereafter called DEFINITY R)
DEFINITY ECS Avaya DEFINITY® Communications Server (hereafter called an
Avaya Communication Manager configuration)
DEFINITY ONE Avaya S8100 Media Server with CMC1 (hereafter called S8100
Media Server with CMC1)
IP 600 Avaya S8100 Media Server with Avaya G600 Media Gateway
(hereafter called S8100 Media Server with G600)
N/A Avaya S8300 Media Server with the Avaya G700 Media
Gateway
N/A Avaya S8700 Media Server with the Avaya G600 Media
Gateway (hereafter called S8700 IP-Connect)
N/A Avaya S8700 Media Server with the Avaya MCC1 or SCC1
Media Gateway (hereafter called S8700 Multi-Connect)
22 Administrator’s Guide for Avaya Communication Manager
November 2003
23. About this document
Related Sources
Related Sources
The following documents provide additional information.
Hardware Guide for Avaya Communication Manager, 555-233-200
DEFINITY® Communications Systems Generic 2.2 and Generic 3 Version 2 DS1/CEPT1/ISDN PRI
Reference, 555-025-107
Administration for Network Connectivity for Avaya Communication Manager, 555-233-504
Installation for Adjuncts and Peripherals for Avaya Communication Manager Solutions, 555-233-116
Reports for Avaya Communication Manager, 555-233-505
Upgrades and Additions for the Avaya DEFINITY® Server R, 555-233-115
Getting Started with the Avaya R300 Remote Office Communicator, 555-233-769
Avaya Communication Manager Contact Center Call Vectoring and Expert Agent Selection (EAS) Guide,
555-233-517
Avaya Communication Manager Contact Center Guide to ACD Contact Centers, 555-233-516
Welcome to the Avaya S8300 Media Server and Avaya G700 Media Gateway, 555-234-200
Avaya MultiVantage™ CallVisor® ASAI Technical Reference, 555-230-220
Avaya Business Advocate Release 3 Version 11 User Guide, 585-210-711
Avaya Toll Fraud and Security Handbook, 555-025-600
Access Security Gateway (ASG) Key Release 1.0 User’s Guide, 585-212-012
Overview for Avaya Communication Manager, 555-233-767
DEFINITY® IP Softphone Release 1.0 Getting Started, 555-213-020
DEFINITY® IP Softphone Overview and Troubleshooting, 555-233-201
Avaya MultiVantage™ on DEFINITY® ECS Application Notes for Type Approval
Installation, Upgrades and Additions for the Avaya CMC1 Media Gateways, 555-233-118
Maintenance for Avaya DEFINITY® Server CSI, 555-233-119
Maintenance for Avaya DEFINITY® Server R, 555-233-117
Maintenance for Avaya DEFINITY® Server SI, 555-233-123
GuestWorks® and Avaya DEFINITY® Enterprise Communications Server Property Management System
Interface Specifications, 555-231-601
Administrator’s Guide for Avaya Communication Manager 23
November 2003
24. About this document
Related Sources
INTUITY™ AUDIX® Feature Descriptions, 585-310-212, and INTUITY™ AUDIX® Basic
Administration Guide, 585-313-701
INTUITY™ AUDIX® Administration and Feature Operations, 585-310-552, and INTUITY™ Messaging
Solutions Integration with System 75, Generic 1 and 3, and R5/6
DEFINITY® AUDIX® System Description, 585-300-214
DEFINITY® AUDIX® System Feature Descriptions, 585-300-206
DEFINITY® AUDIX® System Screens Reference, 585-300-213
DEFINITY® AUDIX® System Administration, 585-300-507
Switch Administration for the Avaya DEFINITY® AUDIX® System
Switch Administration for the embedded AUDIX System
Switch Administration for AUDIX Voice Messaging
DEFINITY Line-Side ISDN Primary Rate Interface Technical Reference
Highlights of Avaya Communication Manager, 555-233-783
Agent Data Unit Server Programmer’s Guide, DXX-1015-02
Maintenance for the Avaya G700 Media Gateway Controlled by an Avaya S8300 Media Server or an
Avaya S8700 Media Server, 555-234-101
Avaya MultiVantage™ Call Center Software Release 11 — Network Call Redirection, 555-233-759
MMCX System Administrator’s Guide & Technical Reference Manual
Avaya MultiVantage™ Fault and Performance Manager, Installation and Configuration, 555-233-138
Avaya MultiVantage™ System Monitoring and Reporting, 555-230-511
Made Easy Tool for DEFINITY® Media Server Configurations
24 Administrator’s Guide for Avaya Communication Manager
November 2003
25. About this document
Conventions used in this document
Conventions used in this document
Become familiar with the following terms and conventions. They help you use this book with Avaya
Communication Manager.
• Commands are printed in bold face as follows: command.
We show complete commands in this book, but you can usually type an abbreviated version of the
command. For example, list configuration station can be typed as list config sta.
• Screen displays and names of fields are printed in constant width as follows: screen
display.
A screen is any form displayed on your computer or terminal monitor.
• Variables are printed in italics as follows: variable.
• Keys and buttons are printed as follows: KEY.
• To move to a certain field, you can use the TAB key, arrows, or the ENTER key (the ENTER key may
appear as the RETURN key on your keyboard).
• If you use terminal emulation software, you need to determine what keys correspond to ENTER,
RETURN, CANCEL, HELP, NEXT PAGE, etc.
• In this book we use the terms “telephone” and “voice terminal” to refer to phones.
• We show commands and screens from the newest Communiation Manager and refer to the most
current books. Please substitute the appropriate commands for your system and refer to the
manuals you have available.
• If you need help constructing a command or completing a field entry, remember to use HELP.
— When you press HELP at any point on the command line, the system displays a list of
available commands.
— When you press HELP with your cursor in a field on a screen, the system displays a list of
valid entries for that field.
• The status line or message line can be found near the bottom of your monitor display. This is
where the system displays messages for you. Check the message line to see how the system
responds to your input. Write down the message if you need to call our helpline.
• When a procedure requires you to press ENTER to save your changes, the screen you were
working on clears and the cursor returns to the command prompt.
The message line shows “command successfully completed” to indicate that the
system accepted your changes.
Tip:
Draws attention to information that you may find helpful.
NOTE:
Draws attention to information that you must heed.
CAUTION:
Denotes possible harm to software, possible loss of data, or possible service interruptions.
Administrator’s Guide for Avaya Communication Manager 25
November 2003
26. About this document
Trademarks
! WARNING:
Denotes possible harm to hardware or equipment.
! DANGER:
Denotes possible harm or injury to your body.
! SECURITY ALERT:
Indicates when system administration may leave your system open to toll fraud.
Trademarks
All trademarks identified by ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc.
All other trademarks are the property of their respective owners.
How to get this book on the web
If you have internet access, you can view and download the latest version of the Administrator’s Guide
for Avaya Communication Manager. To view the book, you must have a copy of Adobe Acrobat® or
Acrobat Reader software installed.
To access the latest version:
1 Access the Avaya web site at http://www.avaya.com
2 Select Support.and then click Product Documentation.
3 Select Communications Systems and then the latest software release.
4 Locate and click the link for the title of document number 555-233-506 to view the latest version
of the book.
26 Administrator’s Guide for Avaya Communication Manager
November 2003
27. About this document
How to get help
How to get help
If you need additional help, the following resources are available. You may need to purchase an extended
service agreement to use some of these resources. See your Avaya representative for more information.
• DEFINITY Helpline (for help with feature +1-800-225-7585
administration and system applications)
• Avaya National Customer Care Center Support +1-800-242-2121
Line (for help with maintenance and repair)
• Avaya Toll Fraud Intervention +1-800-643-2353
• International Technical Assistance Center (ITAC) 1-905-943-8801
• Avaya Centers of Excellence
— North America 1-800-248-1111
— CALA Hotline (for Caribbean and Latin 720-444-9998
America) - for vendor calls only
— Bahrain +973-218-266
— Budapest +36-1238-8334
— Moscow +7095-363-6701
— Saumur +33-241-534-000
— UK +44-1483-308-000
— Australia +612-9352-9151
— Hong Kong +852-3121-6423
— Japan +813-5575-8800
— Shanghai +8621-5459-4590
— Singapore +65-872-8686
— Canada 1-800-387-4268
Administrator’s Guide for Avaya Communication Manager 27
November 2003
28. About this document
Tell us what you think
Tell us what you think
Let us know what you like or do not like about this book. Although we cannot respond personally to all
your feedback, we promise we will read each response we receive.
Write to us at: Avaya Inc.
Product Documentation Group
Room B3-H13
1300 W. 120th Ave.
Westminster, CO 80234 USA
Fax to: 303-538-1741
Send email to: document@avaya.com
28 Administrator’s Guide for Avaya Communication Manager
November 2003
29. System Basics
Logging into the System
1 System Basics
Logging into the System
You must log in before you can administer your system. If you are performing remote administration, you
must establish a remote administration link and possibly assign the remote administration extension to a
hunt group before you log in. The members of this hunt group are the extensions of the data modules
available to connect to the system administration terminal. For information about setting up remote
administration, contact your Avaya representative.
NOTE:
Change your password frequently, at least once a month, to help keep hackers out of your
system. For instructions on how to change your password, see Changing Passwords on
page 337.
When not using the system, log off for security purposes.
Instructions
Logging into the system
This procedure provides instructions for logging in from the system terminal not a remote terminal.
To log into the system:
1 Enter your login name and press ENTER.
2 Enter your password and press ENTER.
For security, your password does not display as you type it.
3 Enter the kind of terminal you have or the type your system emulates and press ENTER.
The Command prompt displays.
NOTE:
If you enter the wrong terminal type, it can lock up your system. If the system is not
responding to keyboard commands, type newterm and press ENTER. Enter the correct
terminal type on the new screen and press ENTER. If this does not work, turn the power off
only on the terminal and then turn it back on. The terminal reboots and you can log in
again.
Administrator’s Guide for Avaya Communication Manager 29
November 2003
30. System Basics
Accessing the S8700 Media Server
Logging in for remote administration
To log in for remote administration:
1 Dial the Uniform Call Distribution (UCD) group extension number.
NOTE:
The UCD group extension number is assigned when you set up remote administration.
• If you are off-premises, use the Direct Inward Dialing (DID) number, a Listed Directory
Number (LDN) (you must use a phone), or the trunk number dedicated to remote
administration.
• If you are on-premises, use an extension number.
If you dialed a DID number, dedicated trunk number, or extension, you receive data tone
or visually receive answer confirmation.
If an LDN was dialed, the attendant will answer.
a Ask to be transferred to the UCD group extension number.
You receive data tone or visually receive answer confirmation.
b Transfer the voice call to your data terminal.
The Login prompt displays.
2 Complete the steps for Logging into the System on page 29.
For information about setting up remote administration, contact your Avaya representative.
Failed log-ins
NOTE:
You can administer your system for a maximum number of failed login attempts. For
instance, if you set the maximum limit to 4 and there are 4 login failures in 10 minutes or
less, the login will be locked out for 5 minutes. An account lockout event is logged to the
security log.
Accessing the S8700 Media Server
To administer the S8700 Media Server, you must be able to access it. Personal computers and services
laptop computers equipped with a network PCMCIA card, Avaya Site Administration (ASA), and a Web
browser are the primary support access for system initialization, aftermarket additions, and continuing
maintenance.
You can access the S8700 Media Server in one of three ways:
• directly
• remotely over the customer’s local area network (LAN)
• over a modem
A direct connection and over the customer’s LAN are the preferred methods. Remote access over a
modem is for Avaya maintenance access only.
30 Administrator’s Guide for Avaya Communication Manager
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31. System Basics
Accessing the S8700 Media Server
Accessing the S8700 Media Server Directly
You can access the S8700 Media Server directly by plugging a computer into the services port which
defaults to port 2 (Eth1) on the back of the media server. You must use a crossover cable with an RJ45
connector on each end. Plug the other end into the network connector (NIC card) on the your computer.
You may need a NIC card adapter.
Once connected, you can administer the media server using three tools:
• Media server web interface for server-specific administration.
• ASA for various features of Avaya Communication Manager
• A command line interface in a Telnet window for features of Avaya Communication Manager.
Media Server Web Interface
You can access the media server web interface either by connecting directly to the services port on the
media server or connecting over the customer’s network.
Connected to the services port
To use the media server web interface:
1 Open either the Netscape or MS Internet Explorer browser.
2 In the Location/Address field, type 192.11.13.6 and press ENTER.
3 When prompted, log in to administer the S8700 Media Server and the features of Avaya
Communication Manager.
Connected to the customer network
To use the media server web interface:
1 Open either the Netscape or MS Internet Explorer browser.
2 In the Location/Address field, type the active server name or IP address and press ENTER.
3 When prompted, log in to administer the S8700 Media Server and the features of Avaya
Communication Manager.
You may also connect directly to an individual server using its name or IP address.
Avaya Site Administration
To use ASA:
1 You must have a PC or laptop with Avaya Site Administration on it.
2 You must be connected over a LAN to either:
• a dedicated LAN port for service technicians, or
• a customer LAN port
Administrator’s Guide for Avaya Communication Manager 31
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32. System Basics
Accessing the S8700 Media Server
Instructions
1 Start up ASA by double-clicking the ASA icon.
2 In the Target System field, use the pull-down menu to select the desired system.
If you have not set up the desired system, click the New VOICE SYSTEM icon (on the left of the
toolbar row). Complete the Add Voice System wizard to build the system record. When
completed, the record will be available in the Target System pull-down list.
3 Click Start GEDI.
You now are connected to the desired system.
Accessing the S8700 Media Server Remotely
over the network
You can access the S8700 Media Server from any computer connected through the LAN. To access either
server, use the IP address assigned to the server you want to access. You can also use the active server
address to connect automatically to the server that is active. Once connected, you can administer the
media server using three tools:
• Media server web interface for server-specific administration and call processing features
• Avaya Site Administration for Communication Manager (Only available on the active
Communication Manager server)
• A command line interface via a Telnet window for Linux shell commands.
Installing Avaya Site Administration
If you do not have ASA on your computer, make sure your PC or laptop first meets the minimum
requirements.
Table 2: Minimum requirements to run ASA 1 of 2
Operating systems Processor/RAM
MS Windows 95 486SL/66/16 MB
MS Windows 98 Pentium/32 MB
MS Windows NT 4.0 Pentium/64 MB
MS Windows 2000 Pentium-class 300 MHz/64 MB
Graphics adapter SVGA with minimum screen resolution of 800 x
600
Floppy disk drive 3-1/2 in. 1.44-MB floppy disk drive
CD-ROM CD-ROM drive (required to install ASA from CD)
Available hard disk space A minimum of 100-MB free hard disk space is
required. The requirement for disk space depends on
the size and number of configuration data sets.
1 of 2
32 Administrator’s Guide for Avaya Communication Manager
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33. System Basics
Accessing the S8700 Media Server
Table 2: Minimum requirements to run ASA 2 of 2
Printer port Standard PC or network printer port is required for
connecting to a printer to produce station button
labels.
Network adapter Required for network access to the S8700 Media
Server, AUDIX, and other network-connected
systems.
Free serial ports One free serial port capable of 9600-bps operation is
required for a connection to each serial device
(UPS).
Avaya recommends that PCs have at least a 16550A
UART or 16550A UART simulator (capable of 56
kbps DTE-speed connections). USB and internal
modems should emulate this hardware.
A second serial port is required for simultaneous
connection to AUDIX through a serial connection.
2 of 2
You can install ASA on your computer two different ways: from the Avaya Site Administration CD, or
from the S8700 Media Server.
From the ASA CD
Place the ASA CD in the CD-ROM drive and follow the installation instructions in the install wizard.
From the S8700 Media Server
1 Connect to one of the media servers either directly or through the network from the computer you
want ASA to be installed on.
2 Access the media server web interface by typing in the Location/Address field 192.11.13.6
(direct connect) or the IP address or the domain name of the media server (over the network).
3 Log in and get to the main menu.
4 Click Download ASA to download Avaya Site Administration to your computer.
5 Follow the installation instructions in the install wizard.
To start ASA, click
Start > Programs > Avaya Site Administration.
ASA supports a terminal emulation mode, which is directly equivalent to using SAT commands on a
dumb terminal or through a Telnet session. ASA also supports a whole range of other features, including
the graphically enhanced interface (GEDI) and Data Import. For more information see the Help, Guided
Tour, and Show Me accessed from the ASA Help menu.
Administrator’s Guide for Avaya Communication Manager 33
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