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Bibliografía del Curso de IT Governance

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  • 1. Curso IT Governance Referencias Bibliográficas y Linkográficas Lucà, 1, Edificio Peñalver 08022 Barcelona Tel.: 93 602 55 00 Fax: 93 418 23 26 informacion@nhbarcelona.com www.nhbarcelona.com | © New Horizons Barcelona |
  • 2. Todos los Derechos Reservados. No se permite la reproducción de ninguna parte de esta publicación, ni de los materiales educativos que la acompañan, sin previo aviso, escrito, de © Training Park S.L. De conformidad con lo dispuesto en el artículo 270 del Código Penal vigente, podrán ser castigados con penas de multa y privación de libertad quienes reprodujeren o plagiaren, en todo o en parte, una obra literaria, artística o científica fijada en cualquier tipo de soporte, sin la preceptiva autorización. © Copyright 2009 ISBN: 978-84-8414-073-3 C/ Lucà, 1 08022 Barcelona Tel.: 93 602 55 00 Fax: 93 418 23 26 www.nhbarcelona.com informacion@nhbarcelona.com
  • 3. REFERENCIAS BIBLIOGRÁFICAS Fuente: HARVARD BUSINESS REVIEW “Mastering the Three Worlds of Information “Leveraging the New Infrastructure: How Technology” Market Leaders Capitalize on IT” by Andrew McAfee Peter Weill and Marianne Broadbent Harvard Business Review Article 2.006 Harvard Business Review Article Fuente: MIT SLOAN Management Review “How Executives Can Shape Their Company’s Information System” “State Street Corporation: Evolving IT Thomas H. Davenport, Michael Hammer and Governance” Tauno J. Metsisto Peter Weill and Richard Woodham Harvard Business Review Article MIT Sloan School of Management Center for Information Systems Research, Cambridge, MA “Real Option” for an excellent discussion of applying real options to technology “In Search of Strategy” investment Inspired by the work of Michael Porter, Henry Martha Amram and Nalin Kulatilaka Mintzberg y Constantinos Markides Harvard Business Review Article MIT Sloan Management Review 40 “Reverse Engineering Google’s innovation “United Parcel Service: Delivering Packages Machine” and e-Commerce Solutions” Thomas H. Davenport MIT Sloan Management Center for Information Harvard Business Review Article System Research “ZARA: TI para una moda cambiante” “The Line Takes the Leadership” Andrew McAfee, Vincent Dessain, Anders John F. Rockart Sjöman MIT Sloan School of Management Review 29 Harvard Business School Case (Rev. Diciembre 17, 2004) “Case Vignette of Campbell Soup” George Westerman and Jane W. Ross “Are CIOs Obsolete?” MIT Sloan School of Management Center for Introduction by Regina Fazio Maruca Information System Research, 2003 Harvard Business Review Article 2.009 “Chase Global Markets: Defining New “Getting IT Right” Business Models in the Investment Banking by Charlie S. Feld and Donna B. Stoddard Industry” Harvard Business Review Article 2.004 Jeanne W. Ross and Richard Woodham MIT Sloan School of Management Center for “Information Technology and the Board of Information System Research, Cambridge, MA Directors” by Richard Nolan and F. Warren McFarlan “Case Vignette of Carlson” Harvard Business Review Article 2.005 Nils Fronstad and Janne Ross MIT Sloan School of Management Center for “Investing in the IT That Makes a Competitive Information System Research, January 2003 Difference” by Andrew McAfee and Erik Brynjolfsson “How Do They Know Their Customer So Harvard Business Review Article 2.008 Well?” Thomas H. Davenport, Jeanne G. Harris and “IT Doesn’t Matter” Ajay K. Kohli by Nicholas G. Carr MIT Sloan Management Review 42 Harvard Business Review Article 2.003 “Aligning IT Architecture with Organizational “Six IT Decisions Your IT People Shouldn’t Realities” Make” Jeanne Ross, David Robertson, George by Jeanne W. Ross and Peter Weill Westerman, and Nils Fonstad Harvard Business Review Article 2.002 MIT Sloan School of Management Center for “The Truths About IT Costs” Information System Research, Research by Susan Cramm Briefing, vol. 3 March 2003 Harvard Business Review Article 2.009 “Effective IT Governance - By Design” “The Right Mind-set for Managing Marianne Broadbent and Peter Weill Information Technology” MIT Sloan School of Management Center for by M. Bensaou and Michael Earl Information System Research Briefing, vol. II Harvard Business Review Article 1.995 © New Horizons Barcelona
  • 4. “Generating Premium Returns or Your IT Investments” Peter Weill and Sinan Aral Fuente: THE ECONOMIST MIT SLOAN Management Review, winter 2006 “Information technology is turning into a “IT Infrastructure for Strategic Agility” global cloud accessible from anywhere” Peter Weill, Mani Subramani, and Marianne The Economist print edition, Oct 23rd 2008 Broadbent MIT Sloan School of Management Center for “Were the cloud meets the ground” Information Systems Research, Cambridge, MA The Economist print edition, Oct 23rd 2008 “Managing the IT Portfolio” “Creating the cumulus” Weill and Aral The economist print edition, Oct 23rd 2008 MIT Sloan School of Management Center for Information System Research Briefing, vol III, “On the periphery” March 2003 The Economist print edition, Oct 23rd 2008 “Highs and lows” Fuente: FORBES The Economist print edition, Oct 23rd 2008 “Bezos On Innovation” “The long nimbus” Amazon.com's founder discusses his approach The Economist print edition, Oct 23rd 2008 to innovation April 17, 2008 “Computers without borders” The Economist print edition, Oct 23rd 2008 “IBM And Sun: There Will Be Blood” Andy Greenberg, 04.03.09 “The takeover talks between IBM and Sun highlight in the industry” “A Rorschach Test for IBM and Sun” The Economist print edition, Mar 19th 2009 Andy Greenberg, 03.19.09 “Technology stimulus plans. Paved with “Sun Microsystems' Rise And Fall” good intentions” Lee Gomes, 03.19.09 The economist print edition, Jan 29th 2009 “Why IBM Wants Sun Now” “A special report on health care and Andy Greenberg, 03.18.09 technology” Medicine goes digital “Why Sun Can't Remain Independent” Apr 16th 2009 Ed Sperling, 03.19.09 “HIT or miss” “McNealy: Hire Great People And Delegate” Apr 16th 2009 Elizabeth Corcoran, 01.26.09 The digitisation of medical records is getting “More Dark Days Likely For Sun” closer Andy Greenberg, 01.23.09, “Flying blind” “What Sun Needs To Survive” Apr 16th 2009 Andy Greenberg and Rebecca Buckman, Digital medicine will improve medical care—and 11.13.08 possibly revive drug discovery too “Sun's Flash of Hope” “Getting personal” Andy Greenberg, 11.10.08 Apr 16th 2009 The promise of cheap genome sequencing “Thanks For All The Fish” Co-Founder Leaves Sun, Again “A doctor in your pocket” Quentin Hardy and Brian Caulfield, 10.23.08 Apr 16th 2009 Developing countries are using mobile phones to “Shadows Darken Sun” leapfrog to personalised medicine Rebecca Buckman, 09.02.08 “Fantastic Voyage” “To Reinvent Your Company, Reinvent Apr 16th 2009 Yourself” Technology is making health care more portable, Scott D. Anthony and Michael Putz, 05.18.09 precise and personal “Auto Industry Exemplifies Organizational “Health 2.0” Decline” Apr 16th 2009 GM illustrates the difficulty of trying to resurrect a How far can interactive digital medicine go? failing organization. David Hurst, 04.20.09 “Balanced scorecard” Dec 26th 2008 From Economist.com © New Horizons Barcelona
  • 5. “Amazon.com” Aug 17th 2006 From The Economist print edition Having taught the world how to shop online, “IBM Scientist Predicts Software's Future” Amazon.com now finds the world shopping Bigger, more advanced software will meet users' elsewhere on the internet. It is time to become a growing demand for complexities, says IBM chief pioneer again scientist Grady Booch By Joel D. Pinaroc “Happy birthday, HBS” Apr 8th 2008 “Meet the Open Cloud Manifesto” From Economist.com IBM and other tech companies have issued a Harvard Business School at 100: Whither the statement of principles that calls for keeping MBA? cloud computing services as open as possible By Steve Hamm “Light work” Jun 4th 2009 “How Kaiser Permanente Went Paperless” From The Economist print edition Electronic medical recordkeeping may not cut Being watched may not affect behaviour, after all the overall cost of care, but by eliminating redundant procedures and reducing errors, “The decline and fall of General Motors” quality may be improved Detroitosaurus wrecks By Rachael King Jun 4th 2009 From The Economist print edition “Outsourcing Gets Crimped by Recession” The lessons for America and the car industry Discretionary IT projects are getting the ax as from the biggest industrial collapse ever companies review costs, hurting sales and growth for outsourcing providers “The 1990s will be General Motors' toughest By Rachael King decade. Is the world's biggest manufacturer SPECIAL REPORT heading for break-up or oblivion?” Dec 2nd 1989 “Can Obama Keep IT Jobs in the U.S.?” From The Economist print edition The billions in spending included in the stimulus plan may be more effective than tax incentives in “America's carmakers cull dealers” stemming the outsourcing of IT jobs Open season By Rachael King May 21st 2009 | DETROIT From The Economist print edition “When Companies Do the Mash” The firms that sell General Motors’ and Corporations from IBM to Google to E*Trade are Chrysler’s cars are in the line of fire jumping onboard the trend of mixing and matching software from different sources “The news business” November 13, 2006 Tossed by a gale May 14th 2009 From The Economist print edition “The Static Over Smart Grids” It isn’t just newspapers: much of the established Utilities say new technologies will boost news industry is being blown away. Yet news is efficiency and lower overall energy costs. But thriving consumer advocates worry about fluctuating prices “Fair comment” April 2, 2009 Mar 5th 2009 From The Economist print edition “E-Health Software on a Budget” The internet: Books and other products sold by Rachael King, April 07 online retailers can attract thousands of reviews. Why are they worth reading—or writing? Fuente: FORTUNE Fuente: Business Week “Mark Hurd’s moment. He’s obsessed with numbers and execution. In other words, the “IBM Roars into Business Consulting” HP CEO is the guy you want running a Its new 4,000-strong Business Analytics & company in a recession. But is he a CEO for Optimization Services will mine IBM's research the ages?” and software divisions for innovations By Adam Lashinsky, editor at large By Steve Hamm Last Updated: 3, 2009 April 14, 2009 “Are Google nerds destroying design?” “IBM's Big Push into Business Consulting” Fortune, March 20, 2009 IBM biggest foray yet into consulting will try to “Secrets of Greatness. What it takes to be tap into the one area of the tech market great” expected to grow this year: analytics by Geoffrey Colvin, senior editor-at-large By Steve Hamm October 19 2006 April 16, 2009 © New Horizons Barcelona
  • 6. “Should Sun sell to IBM, ”Put them out of their misery”, says one analyst” Jessi HempelJon Fortt Data Centers Last Updated: March 18, 2009 “Why Microsoft Won't Dominate The Cloud” “Why can’t Microsoft make money online?” by Maroushka Kanywani, Editor, Dashboard By Adam Lashinsky Insight Thursday, November 27, 2008 Last Updated: November 26, 2008 By Bill Snyder, InfoWorld “Google moves on to smart grid” “Microsoft Also Rolling Its Own Data Fortune, February 10, 2009 Centers” “Apple jumps 32 spots into Fortune 100” Tuesday, July 01, 2008 2:44 PM/EST Fortune Magazine “Computing “5 key quotes from Apple’s earnings call” Down on the server farm” APRIL 22, 2009 May 22nd 2008 | SEATTLE Fortune Magazine From The Economist print edition The real-world implications of the rise of internet “Barclays raises its Apple target 26%” computing April 6, 2009 Data Islandia Fortune magazine “Sun Builds Data Centers Inside Shipping “Biggest Market Cap Changes in 2009: Apple, Containers” Exxon Lead” An instant "data center in a box" can be packed by: TickerSense April 06, 2009 with storage, networking gear, and as many as Fortune magazine 250 servers. oct 17, 2006 - By Darrell Dunn “iPhone fear and loathing” InformationWeek April 4 “The Best And Worst Cities For Data Fortune Magazine Centers” “What's GM worth?” A new report looks at 35 cities as potential Taxpayers, the union and bondholders - GM's homes for data centers and analyzes which are new owners after bankruptcy - are eager to find the most and least expensive. out. But it's uncertain how the market will value a By Darrell Dunn InformationWeek octubre 23, new GM. 2006 12:01 AM (From the octubre 23, 2006 By Chris Isidore, CNNMoney.com senior writer issue) May 30, 2009: 8:59 AM ET “Microsoft’s Data Center Strategy” “Tech that translates doctors' orders” Posted by Alin Irimie on December 02, 2008 Natural language processing helps convert “Learning from the Quincy Datacenter physicians' verbal instructions into electronic Sustainable Computing records. Two more data centers for Quincy?” Anna Kattan, contributor At least two more data-center developers are April 17, 2009 prospecting in Quincy, Grant County, where “Amazon's next revolution” Internet giants Microsoft and Yahoo have CEO Jeff Bezos used the web to shake up book already... retailing. Now he's using the Internet to sell By Benjamin J. Romano Seattle Times electronic books on his Kindle e-reader. A look technology reporter at Amazon's latest effort to transform the book “More Data Centers Coming to Quincy” business, writ digital. August 1st, 2007 : Rich Miller By Jeffrey M. O'Brien, senior editor Last Updated: May 26, 2009 “Yahoo: 330,000 Man-Hours to Open Quincy” December 26th, 2007 : Rich Miller “Amazon re-Kindles the iPhone” May 11, 2009 “Microsoft's data centers growing by the truckload by Ina Fried” “Amazon’s Kindle: Did Steve Jobs blow it?” August 20, 2008 7:28 AM PDT February 10, 2009, 8:37 am “Microsoft Maps Out Its Vision for the Data “Amazon unveils the new Kindle 2” Center” Bezos at Kindle 2Amazon’s (AMZN) Kindle has Microsoft foresees a giant plug-and-play facility a skinny sister — the Kindle 2 with as many as 2,000 preconfigured servers “$20.9 Million Man - That's IBM CEO Sam that can grow and shrink based on need. By Palmisano” John Fontana Sam Palmisano Fri, December 05, 2008 — Network World — Mar 10, 2008 © New Horizons Barcelona
  • 7. “Walking the talk: Microsoft builds first major container-based data center” Vendor plans to install up to 220 server-filled shipping containers at Chicago facility “Bringing Out the Best in People” By Eric Lai Aubrey Daniels McGraw-Hill “Northlake Buys Extra Water for Microsoft Site” “Performance Management: Changing August 20th, 2008 : Rich Miller Behavior that Drives Organizational Effectiveness” “Green Data Center Blog” Aubrey Daniels Monitoring, Modeling, Managing the Green Data Performance Management Publications Center Container May 09, 2008 “Who Says Elephants Can't Dance: Inside IBM's Historic Turnaround” “Which Container is better Sun or Louis v. Gerstner Rackable?” Harper Collins pub., 2003 “ComputerWorld Writes on Containers Reshaping IT” IT Portfolio Management Apr 20, 2008 by Bryan Maizlish and Robert Handler Wiley, April 8, 2005 World´s Largest Retailers Hamburg Days George Harrison, Astrid Kierchherr and Klaus “Wal-Mart remains largest global retailer, Voorman according to Deloitte survey” Genesis Publications Tesco Becomes 4th Largest Global Retailer, Overtakes Metro Creativity and Knowledge: A Challenge to Published: 10/3/08 Claire Quinn Deloitte Theories, in Handbook of Creativity Robert J. Stenberg “Top 10 global retailers in 2006” Cambridge University Press Author: Raphael Moreau Date published: 16 Jan 2007 “Las 52 peores prácticas de ITIL” Walgreen and Seven & I Holdings the rising Documentos de New Horizons Barcelona stars in the top 10 global retail ranking. “Zara Case: Fast Fashion from Savvy “Top 10 global retailers in 2006, by Systems” Euromonitor International” John M. Gallaugher, Ph. D. Walgreen and Seven & I Holdings the rising Last modified: Sept. 13, 2008 stars in the top 10 global retail ranking. “Dossier de prensa INDITEX” El Corte Inglés Corporativo Inditex. El presente dossier de prensa ha sido http://www.elcorteinglescorporativo.es/elcorteingl actualizado el 15 de Enero de 2009 escorporativo/elcorteinglescorporativo/portal.do? “La optimización de TI como fuente de una IDM=22&NM=1 ventaja competitiva sostenible” IBM - adoptando un enfoque estratégico para la A Smarter Planet optimización de TI Apuntes técnicos, Octubre 2007 “A Smarter Planet: The Next Leadership Agenda” “Los puntos o la vida” Sam Palmisano El Periódico de Catalunya. 8/1/2007 Edición IBM Impresa La Seguridad Vial | Concienciación real de los riesgos en carretera “IBM's grand plan to save the planet” By Jeffrey M. O'Brien, senior editor “The Global Information Technology Report Fortune magazine. April 21, 2009 2.008-2.009” World Economic Forum Otras Fuentes: “Solmelia.com crece por séptimo año consecutiva mientras continúa su expansión “The Road To Excellence: the Acquisition of tecnológica y geográfica” Expert Performance in the Arts and Sciences, Sol Meliá, 20-02-2009 Sports, and Games” K. Anders Ericsson. “Economía/Empresas – Sol Meliá supera los Publisher: Lawrence Erlbaum 100 millones de euros de ventas ‘online’ en 2006” “The Cambridge Handbook of Expertise and Europa Press – 05/01/2007 Expert Performance” K. Anders Ericsson Cambridge University Press © New Horizons Barcelona
  • 8. “Sol Meliá optimiza el contacto con el cliente gracias al canal ‘online’” Miguel Gallo “The London Ambulances Service and The Marketing Intelligence Review, 02/06/2007 implementing ITIL” “Sol Meliá eleva un 10% sus ventas ‘online’” Hitesh Patel Agencia Efe, 20-02-2009 itSMF UK Conference (Brighton, Nov. 2007) “Sol Meliá mejora su capacidad de marketing “España necesita un nuevo impulso para con el cliente con la ayuda de la solución incorporarse al carro de las TIC” Infor CRM Epiphany” CCII , 31 de Marzo de 2009 Marcos Sierra “BRANDZ TOP 100 BRANDS SHOWS Computerworld [Nº: 172] [Pag: 18], 15/02/2008 DRAMATIC GROWTH IN THE FINANCIAL “Mercado de Servidores: De pronto CISCO POWER OF BRANDS” agita el tablero” Valued at $86.1bn, Google tops ranking for La Vanguardia, 29/03/2009 second consecutive year Published by MillwardBrown “Críticas al conductismo” Erandi Curi Bravo Peralta The People's Tycoon: Henry Ford and the Universidad Autónoma de México, 2001 American Century by Steven Watts (Author) “Honda es la marca de autos con los clientes Publisher: Vintage (October 10, 2006) más fieles” Consultora JD Power, 13/12/2008 The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, “Tecnologías de la Información y Dominate Your Market comunicación ‘TIC’ y crecimiento de la by Michael Treacy and Fred Wiersema empresa” Publisher: Basic Books Esteban García Canal Información Comercial Española - Septiembre- IT Governance and Corporate Governance at Octubre, 2007 ING By A.H.G. Rinnooy Kan Information Systems Control Journal, 2.004 BIBLIOGRAFÍA ITIL Fundamentos de Gestión de Servicios de TI Operación del Servicio basada en ITIL V3. Basada en ITILV3 Guía de Gestión Varios Autores Varios Autores Van Haren Publishing. 2008 Van Haren Publishing. 2008 Gestión de Servicio ITIL V2. Soporte de Diseño del Servicio basado en ITIL V3. Servicio (Manual del Alumno) Guía de Gestión New Horizons Barcelona. 2008 Varios Autores Van Haren Publishing. 2008 Gestión de Servicio ITIL V2. Provisión de Servicio (Manual del Alumno) Transición del Servicio basada en ITIL V3. New Horizons Barcelona. 2008 Guía de Gestión Varios Autores Mejores Prácticas para el Soporte de Servicio Van Haren Publishing. 2008 Varios Autores OGC. Publicado por TSO (The Stationery Mejora Continua del Servicio basada en ITIL Office). 2006 V3. Guía de Gestión Varios Autores Mejores Prácticas para la Provisión de Van Haren Publishing. 2008 Servicio Varios Autores Service Strategy OGC. Publicado por TSO (The Stationery Office of Government Commerce Office). 2006 The Stationery Office. 2007 Estrategia del Servicio basada en ITIL V3. Service Operation Guía de Gestión Office of Government Commerce Varios Autores The Stationery Office. 2007 Van Haren Publishing. 2008 © New Horizons Barcelona
  • 9. Service Design Office of Government Commerce The Stationery Office. 2007 Continual Service Improvement Service Transition Office of Government Commerce Office of Government Commerce The Stationery Office. 2007 The Stationery Office. 2007 REFERENCIAS LINKOGRÁFICAS ISACA Cisco Unified Computing System http://www.isaca.org/ http://www.cisco.com/web/solutions/data_center/unifie dcomputing_promo.html?Referring_site=PrintTv&Cou ITSMF ntry_Site=us&Campaign=Data+Center+CA&Position= http://www.itsmf.es/ Vanity&Creative=go/unifiedcomputing&Where=go/unif Exin iedcomputing http://www.exin-exams.com/exams/exam- The Brookings Institution program.aspx http://www.brookings.edu/ Northlake datacenters The Information Technology and Innovation http://www.computerworld.com/action/article.do?com Foundation mand=viewArticleBasic&articleId=9075519 http://www.itif.org/ http://www.datacenterknowledge.com/archives/2007/1 1/05/microsoft-plans-500m-illinois-data-center/ The Global Information Technology Report Data centres Quincey 2.008-2.009 http://www.weforum.org/en/initiatives/gcp/Global%20Inf http://www.datacenterknowledge.com/archives/2008/0 ormation%20Technology%20Report/index.htm 1/17/microsoft-quincy-data-center-metrics/ http://www.weforum.org/pdf/gitr/2009/gitr09fullreport.pdf http://technet.microsoft.com/en- us/magazine/2008.06.onlinesustain.aspx Campañas de tráfico http://www.elperiodico.com/EDICION/ED070108/CAS/ Amazon CARP01/PDF/g013lR95.PDF http://www.amazon.com/ Amazon web services London Ambulance Service http://www.londonambulance.nhs.uk/ http://aws.amazon.com/ Best Practice Case Studies UPS Parcel 7 eleven Japan http://www.sej.co.jp/english/company/n_stores.html Delivery Tracking Application http://www.mobileinfo.com/case_study/ups.htm Inditex http://www.inditex.com/es Fortune, The 100 Fastest Growing Tech Companies Uptime institute http://money.cnn.com/magazines/business2/b2fastest http://www.uptimeinstitute.org/ growing/2007/full_list/index.html RAE: definición de valor Más productos de Google http://buscon.rae.es/draeI/SrvltConsulta?TIPO_BUS= http://www.google.es/intl/es/options/ 3&LEMA=valor Dr. K. Anders Ericsson, University of Computer ownership en the Economist. Stockholm, Sweden, http://www.economist.com/science/ The Acquisition of Expert Performance and J.D.Power Deliberate Practice http://www.jdpower.com/ http://www.psy.fsu.edu/faculty/ericsson.dp.html © New Horizons Barcelona