ECM: Bridging Content Process and Compliance Divide

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ECM: Bridging Content Process and Compliance Divide

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  • More than 100 banks and Insurers across the globe use our solution which include world’s top <> banks7 of the top 10 BPOs use our solution
  • Lets look at the spectrum of content in an organization. Broadly they can be classified into three categories: Transactional content, Collaborative Content and Persuasive ContentTransactional content are the one’s that generally originate outside the organization either through customers or partners and it triggers the start of processing. Content volumes are high and processes are long running. Typical examples are Invoices, Claims, Application formsCollaborative content are generated inside the organization by teams, departments, individuals within the organization. Typical examples are Proposals, business plans, contracts etc.Persuasive content is outward facing and it influences external audience like customers, prospects, partners. Typical examples are statements, corporate communication, website etc
  • Lets look at how the tools and technologies of ECM helps in bridging the Content, Process and compliance divide.Content Capture helps in capturing and organizing the content that can be in form of physical documents, emails, data from portals etc. The organized content is stored in Document management system for its anytime anywhere availability. People working on different business processes can access these content from anywhere making the collaborative working and decision making fast and efficient. Right content for the right user makes them more productive and enhances their decision making capabilities. Dashboards provide real time visibility of the processes for effective reporting and monitoring. Customer communication tools helps in easy design and delivery of persuasive content to different delivery channels which can be in the form of print documents, mails or Mobile content.Record Management helps in defining policies to meet the regulatory compliance norms. Depending on the content typepolicies for retention and disposition can be defined for long term archival
  • Reduced TAT on two accounts – exceptions that were handled at higher locations and data accessible from the core system
  • More than 100 banks and Insurers across the globe use our solution which include world’s top <> banks7 of the top 10 BPOs use our solution
  • ECM: Bridging Content Process and Compliance Divide

    1. 1. Newgen Overview • Software Products in Business Process Management, Investors Enterprise Content Management & Customer Communication Management • 800+ installations across 40 countries • Solutions for Banking, Insurance, Healthcare, BPO/SSCs, Offices Telecom and Government USA • Credited with world’s largest implementations UK UAE • Innovative culture, Consistent R&D investments, 35 patents Malaysia • Employee strength 1100+ India • Certified for ISO 9001:2008, ISO 27001:2005 and CMMI Level3 9/26/2012Company Confidential. Copyright 2011 1
    2. 2. Newgen Overview - Industry Recognition 2010 ECM & 2010 BPM MQ Reports Very Large Installations Emerging India Award for IT, ITeS and ICE Fastest Growing Market Leader in DM & WF Market Leader Innovator in ECM Innovator Significant player in Banking Significant Player 2009 Red Herring 100 Global Winner Global Winner 2011, Layna Fischer Award for Adaptive Case Gold Award Management SolutionCompany Confidential. Copyright 2011 2
    3. 3. Our Global Customer Relationships Banking & Finance Insurance BPO & Shared Services Telecom OthersCompany Confidential. Copyright 2011 3
    4. 4. Spectrum Of Enterprise Content Transactional Content Collaborative Content Persuasive Content Types of Content Types of Content Types of Content • Scanned images/Forms • Office documents • Web content/Rich Media • Computer reports • Web content • Product catalogs • Fax • Corporate records •Collaterals • Document correspondence • Messages • Blogs/wikis Examples Examples Examples • Invoices • Sales proposals • Statements • Loans • Technical documentation • Business Correspondence • Claims • Business plans • Websites • Account Opening Forms • Legal Contracts • Multichannel marketing • Corporate communications 4 Source: Adapted from ForresterCompany Confidential. Copyright 2011
    5. 5. ECM: Bridging the Content, Process & Compliance Divide Collaborative Working Process ExecutionCompany Confidential. Copyright 2011 5
    6. 6. Accounts Payable Process ERP AP Process Manual Activities Register PO (3WM) Invoice GRN Receive Invoice Invoice 2WM/ Non PO Invoice Manually Sign Processing Invoice Documents not Exceptions / Missing Documents Invoice Posting Notification to available to vendor via mail, the users telephone, fax Voucher Info Update Payment Info Physical documents Update for the intended users for ApprovalCompany Confidential. Copyright 2010Company Confidential. Copyright 2011 6
    7. 7. AP Process Challenges Traceability of instruments before ‘Registration in ERP’ • Right from collection point Physical Document Movement for Approvals and Payment Authorizations No audit and tracking facility for actions taken on exceptions Exception handling incase of discrepancies in invoice leading to non-entry in ERP • Ex: New Vendor; Invalid Invoices Suggestions and Verifications from experts while processing • Tax consultation with Finance No control over escalation and exception handling • Happens through excel sheets and emailCompany Confidential. Copyright 2010Company Confidential. Copyright 2011 7
    8. 8. AP Process – Post AutomationCompany Confidential. Copyright 2010Company Confidential. Copyright 2011 8
    9. 9. Newgen ECM Product SuiteCompany Confidential. Copyright 2010Company Confidential. Copyright 2011 9
    10. 10. Revolutionizing Mobile Capture • Mobile device for capturing content close to the point of origination to reduce the processing time drastically • Leveraging Mobile’s camera and connectivity power for efficient content capture • Mobile Application • Intuitive GUI to capture multiple images & metadata • Advanced imaging for better compression • Seamless integration with server application • Server Application (Patented mDQA): • Enhances Images quality (Brightness / Contrast, Noise, Perspective correction etc.) • Analyze defects that need recapture (Blur, Out of Focus)Company Confidential. Copyright 2011 10
    11. 11. One of the largest ECM Implementations worldwide at a Leading Insurance Firm • Organization Background • 190+ million customer base with over 250 million customer records and 4 billion physical documents • Wide geographical spread to cover even the remotest locations • Decentralized operations with fully empowered branch offices Head Quarter Central Offices Zonal Zonal 7 Zonal Offices Office 1 Office 7 100+ Divisional Divisional Divisional Offices Office 1 Office 100 Branch Branch Branch 2000+ Branches Office1 Office 2 Office 2048Company Confidential. Copyright 2010 11
    12. 12. One of the largest ECM Implementations worldwide at a Leading Insurance Firm • Business Needs • Anytime Anywhere Customer service • Cycle time reduction for processing • Cost reduction • Documents to be accessible from Core Application • Disaster recovery • Solution Implemented • Enterprise wide ECM System deployed in a semi centralized architecture • Capture and Upload with a proper Governance framework • Independent repositories at Branch Offices with consolidation happening at Divisional Office and automatic data synchronization • Federated search • Integration with Core Insurance Application • RMS at Division Offices for managing Warehouses 12Company Confidential. Copyright 2010
    13. 13. One of the largest ECM Implementations worldwide at a Leading Insurance Firm • Benefits • Key Highlights • Customer service from any location • Archival of 4 Billion Pages • Anytime anywhere access of • Federated search among 2048 customer records repositories • Reduced Turn Around Time • 25000+ users • Huge Savings due to office space • Built using open source platform optimization • 100% Compliant against regulatory norms RHEL 4.0 • Active DR Site • Winner of Red Hat Award “Newgen’s implementation lead to reduction in storage cost of our business dramatically which financed the total cost of deploying the enterprise wide solution with us.”Company Confidential. Copyright 2010 13
    14. 14. Why Newgen? Partner who delivers Partner who understands Partner who helps to you business results your business grow your businessCompany Confidential. Copyright 2010Company Confidential. Copyright 2011 14
    15. 15. Thank YouCompany Confidential. Copyright 2011 15
    16. 16. Our Global Customer Relationships Banking & Finance Insurance BPO & Shared Services Telecom OthersCompany Confidential. Copyright 2011Company Confidential. Copyright 2011 16

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