2008 Flyers Santa Sacks Training[1].Ppt


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2008 Flyers Santa Sacks Training[1].Ppt

  1. 1. 2008 Flyers Santa Sacks WBST Training for Flyers Santa Sacks
  2. 2. Accessing Santa Sack Control <ul><li>Santa Sacks can be found under the “Global-Wachovia” control. </li></ul><ul><li>NET </li></ul><ul><li>Access WBST, Select the “Global-Wachovia” Control, and then select “New Era Phone Room – FLYERS SANTA SACKS SALES” </li></ul><ul><li>Sitel </li></ul><ul><li>Access WBST, Select the “Global-Wachovia” control and then select “Sitel Phone Room – SANTA SACK SALES” </li></ul><ul><li>This is the same control you will select to sell “Flyers Wives Carnival” tickets. </li></ul>
  3. 3. Selecting the event <ul><li>Indentify the game the caller wants to attend. </li></ul><ul><li>Enter that game by selecting the appropriate link. </li></ul><ul><li>Don’t forget to offer the Jersey UpSell! </li></ul>
  4. 4. Select the Package You have to select the Price Type and Price Level for the Package.
  5. 5. Selecting the Quantity <ul><li>You must select the correct quantity or multiple for each package </li></ul><ul><li>and the correct Price Level for that package </li></ul><ul><li>Sold in Groups of Two (2) </li></ul><ul><ul><li>North Pole </li></ul></ul><ul><ul><li>Santa’s Workshop </li></ul></ul><ul><ul><li>All You Can Eat (AYCE) </li></ul></ul><ul><ul><li>Holiday </li></ul></ul><ul><ul><li>Sleigh Ride </li></ul></ul><ul><li>Sold in Groups of Four (4) </li></ul><ul><ul><li>Deluxe </li></ul></ul>
  6. 6. Adding Additional Tickets You must determine if the customer wants “extra” tickets with the Santa sack. For example: The customer wants a North Pole Package and they say they need three tickets. You would need to select 1 full price and 2 North Pole to get them seats together. If you add an additional full price ticket after selecting seats for the Santa Sack, the seats will not be together.
  7. 7. Selecting Seats You can only use the “Best Available Tool” when selling Santa Sacks.
  8. 8. Adding the Jersey <ul><li>If the customer wants a Santa Sack and the Jersey – you must select “Add Additional Item”… </li></ul><ul><li>Select either the Jersey or the Jersey and the Screen Print… </li></ul><ul><li>And add the Quantity they want. </li></ul>
  9. 9. Shipping Method We are offering three types of shipping: Regular Mail, Express Delivery, Print-at-Home, and Will Call. To change the shipping from the default Regular Mail – you need to only change the Tickets. Change this for new Delivery Method DO NOT TOUCH THIS DELIVERY METHOD!
  10. 10. Reviewing the Order The system will assign the seats for the tickets and provide the correct amenity count. Please refer to the agent website for amenity items included with each Santa Sack. When reviewing the charges for the Package – DO NOT break down the pricing. You would say “the North Pole Package cost $125 with a 8.80 convenience fee per ticket.” NOTE –regardless of what the QTY says the will get only one Santa Sack. The 2 or 4 is for accounting purposes only.
  11. 11. Finalize Order You would then complete the order by collecting the customer’s information and credit card and processing the order. There will be no email confirmations given for Santa Sack orders. Please do not inform the customer of email confirmations. Their email will be used for marketing purposes only. If you selected the package in multiples of two or four for the deluxe and you did not change any quantities on the Amenities and you did not change any shipping methods or order charges you have successfully sold a Santa Sack. Don’t forget to offer the up sell Jersey!!