Web Design Without Politics at EdUI 2009

Web Design Without Politics

Goals for Today Learn tricks for getting the best input from stakeholders. Have fun. PHOTO BY ROB

A couple of things before we start

A couple of things before we start Copies of the slides will be sent out after the workshop in PDF format and posted to SlideShare.net

A couple of things before we start Copies of the slides will be sent out after the workshop in PDF format and posted to SlideShare.net Ask questions anytime.

A couple of things before we start Copies of the slides will be sent out after the workshop in PDF format and posted to SlideShare.net Ask questions anytime. Please silence your cell phone.

A couple of things before we start Copies of the slides will be sent out after the workshop in PDF format and posted to SlideShare.net Ask questions anytime. Please silence your cell phone. If you’re tweeting we’re @davidpoteet and @misb

User Experience for Everyone

5 Techniques for Collaboration 1. KJ Sessions 2. Nav Bar Survivor 3. Posterframes 4. Mood Boards 5. Design Consequences

Who should participate? Core team Need a leader who is accountable and has authority to make decisions. Key stakeholders especially anyone who has the ability to derail the process Representatives of key communities & audiences Workgroups of 4-5 distribute core team members among these workgroups 4-7 for KJ sessions

KJ Method Technique for gaining rapid group consensus Inventor Jiro Kawakita Can be used for strategic planning, problem solving, brainstorming and yes, information architecture

Let’s Try It

Choose a site Your careers site (for people looking for positions at your institution) Your faculty & staff site (for people who work at your institution)

KJ - Step 1 Make a list of your key audiences (together)

KJ - Step 2 Answer individually on your sticky notes with a marker: What would someone come to your web site to FIND or DO? FIND – looking for certain information, answering a question DO – accomplish some task, use some sort of application

KJ - Step 3 Put all your sticky notes on the wall. Without talking, read each others notes. When you see two things that go together, move them next to each other. If they say EXACTLY THE SAME THING put them on top of each other.

KJ - Step 4 Discuss the groups and name them. Don’t worry about getting the names exactly right, you can work on that later. Look for any orphans – ﬁnd a place for them or make them a group of one.

KJ - Step 5 Use your dot stickers to vote on the notes or groups you think are most important to your audiences. You can put more than one dot on the same note. A dot on an individual note counts as a vote for the whole group too.

Using KJ for Information Architecture Start by identifying and prioritizing your audiences. Find participants from those audiences. OR people who know their needs well and can role play. Consider doing both and comparing the results.

KJ Method 1. Gather 4-7 people for ~1 hour 2. Start with focus question 3. Put opinions (or data) onto Sticky Notes get the real sticky notes one answer per note use a fat-tipped marker 4. Put Sticky Notes on the wall 5. Group similar items (without talking) 6. Discuss & Name the groups 7. Vote on priorities

Finding holes

VT FINANCIAL AID KJ EXAMPLE

Organization-oriented or Goal-oriented?

Bottom-Up Instead of Top-Down Site Structure Task Question TaskQuestion Question Task Question Comment Comment Goal Task Motivation

Bottom-Up Instead of Top-Down Don’t start with the buckets at the top and ﬁll them. Site Structure Task Question TaskQuestion Question Task Question Comment Comment Goal Task Motivation

Bottom-Up Instead of Top-Down Don’t start with the buckets at the top and ﬁll them. Start with one bucket of all the tasks, questions and motivations of your audiences. Site Structure Task Question TaskQuestion Question Task Question Comment Comment Goal Task Motivation

Bottom-Up Instead of Top-Down Don’t start with the buckets at the top and ﬁll them. Start with one bucket of all the tasks, questions and motivations of your audiences. See what patterns emerge. Site Structure Task Question TaskQuestion Question Task Question Comment Comment Goal Task Motivation

Nav Bar Survivor

Nav Bar Survivor 1. Imagine you’ve already clicked deeper into the site from the home page.

Nav Bar Survivor 1. Imagine you’ve already clicked deeper into the site from the home page. 2. Nominate links that should always be available no matter where you are on the site. Put them on stickies on the wall.

Nav Bar Survivor 1. Imagine you’ve already clicked deeper into the site from the home page. 2. Nominate links that should always be available no matter where you are on the site. Put them on stickies on the wall. 3. Consolidate any that are closely related.

Nav Bar Survivor 1. Imagine you’ve already clicked deeper into the site from the home page. 2. Nominate links that should always be available no matter where you are on the site. Put them on stickies on the wall. 3. Consolidate any that are closely related. 4. Everyone votes on their top 5.

Nav Bar Survivor 1. Imagine you’ve already clicked deeper into the site from the home page. 2. Nominate links that should always be available no matter where you are on the site. Put them on stickies on the wall. 3. Consolidate any that are closely related. 4. Everyone votes on their top 5. 5. Top 7 are your main navigation, plus “Home”

NAV BAR SURVIVOR

Posterframes

Posterframes 1. Place posters on the walls representing your main landing pages.

Posterframes 1. Place posters on the walls representing your main landing pages. 2. Work from KJ session or other data to place essential content and navigation onto each poster.

Posterframes 1. Place posters on the walls representing your main landing pages. 2. Work from KJ session or other data to place essential content and navigation onto each poster. 3. Experiment with different groupings and arrangements.

imperial college london – collaborative wireframing

IMPERIAL COLLEGE HOME PAGE WIREFRAME

IMPERIAL COLLEGE LONDON – FINAL DESIGN

Mood Boards

Mood Boards Gather magazines, your own publications, print out websites – anything.

Mood Boards Gather magazines, your own publications, print out websites – anything. Teams of 4-5 make collage posters representing ideas, messages and qualities of the brand that they want the site to express.

Mood Boards Gather magazines, your own publications, print out websites – anything. Teams of 4-5 make collage posters representing ideas, messages and qualities of the brand that they want the site to express. Might start with 3 adjectives on the board.

Mood Boards Gather magazines, your own publications, print out websites – anything. Teams of 4-5 make collage posters representing ideas, messages and qualities of the brand that they want the site to express. Might start with 3 adjectives on the board. Teams present their Mood Boards to the group

MOODBOARDS AT TUFTS ALUMNI

Design Consequences

Design Consequences 1. Take 7 minutes to sketch out the home page screen from your KJ session.

Design Consequences

Design Consequences 1. Take 7 minutes to sketch out a screen.

Design Consequences 1. Take 7 minutes to sketch out a screen. 2. After 7 minutes, pass your screen to the person on your left.

Design Consequences 1. Take 7 minutes to sketch out a screen. 2. After 7 minutes, pass your screen to the person on your left. 3. Now pick something on that screen and sketch the screen you see after you click.

Digital Paper Prototyping

Digital Paper Prototyping Same advantages of paper prototype

Digital Paper Prototyping Same advantages of paper prototype Can be easier to prepare and run a usability test

Digital Paper Prototyping Same advantages of paper prototype Can be easier to prepare and run a usability test Easier for team to observe

Digital Paper Prototyping 1. Create wireframes in your favorite graphics program. 2. Project on the wall or share through a screen sharing application. 3. User points to the wall or moves the mouse on the screen and says “click.” 4. Person acting as computer changes the screen, passes control back to the user.

Read more KJ Sessions http://www.newcityexperience.com/general/unlock-the-wisdom-of- your-group-–-host-a-kj-session-for-site-architecture/ http://www.uie.com/articles/kj_technique/ Mood Boards http://en.wikipedia.org/wiki/Mood_board Design Consequences http://www.disambiguity.com/design-consequences-a-fun- workshop-technique-for-brainstorming-consensus-building/ Digital Paper Prototyping http://www.newcityexperience.com/general/usability-testing-hack- digital-paper-prototyping/

Thanks!

Thanks! Please ﬁll out your evaluation forms

Thanks! Please ﬁll out your evaluation forms David Poteet

Thanks! Please ﬁll out your evaluation forms David Poteet dpoteet@newcityexperience.com

Thanks! Please ﬁll out your evaluation forms David Poteet dpoteet@newcityexperience.com Melissa Beaver

Thanks! Please ﬁll out your evaluation forms David Poteet dpoteet@newcityexperience.com Melissa Beaver melissa@newcityexperience.com

Web Design Without Politics at EdUI 2009

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