How Ready Are You For Social Business?

How Ready Are YouFor Social Business?Neville Hobson, ABC@janglesOctober 3, 2012

http://www.nevillehobson.com http://www.forimmediaterelease.biz/

Agenda1. Expectations and Realities2. Trends in the UK - In Society - In Business3. The State of Social Business in the UK4. How Can You Become „Ready‟?

1. EXPECTATIONS AND REALITIES

Meaning http://www.socialbusinessforum.co m/what-is-social-business/http://www.dachisgroup.com/2012/06/the-definition-of-social-business/

2012 Hype Cycle for Emerging Technologieshttp://www.gartner.com/it/page.jsp?id=2124315

It‟s now possible to look at a smartphone and unlock it via facialrecognition, and then talk to it to ask it to find the nearest bank ATM.However, at the same time, we see that the technology is not quite thereyet. We might have to remove our glasses for the facial recognition towork, our smartphones don‟t always understand us when we speak, andthe location-sensing technology sometimes has trouble finding us.- Gartner Hype Cyclee on Emerging Technologies, July 2012http://www.gartner.com/it/page.jsp?id=2124315

http://www.slideshare.net/jeremiah_owyang/social-readiness-how-advanced-companies-prepare

...the Arthur W. PageSociety proposes apoint of view on thefuture of enterprisecommunications. Weoffer it not as a finishedconstruct, but ahypothesis – intendedto spark furtherresearch, explorationand refinement.http://www.awpagesociety.com/insights/building-belief/

2. TRENDS IN THE UK (and in many other countries)

More Web Less Talkhttp://gigaom.com/mobile/as-mobile-data-zooms-voice-sms-revenues-slow/

More Out Less InDemographics & User Behaviour Statistics Compendium UK, September 2012http://econsultancy.com/uk/reports/uk-internet-statistics-compendium

Mobile SocialSocial Media Statistics Compendium UK, September 2012http://econsultancy.com/uk/reports/uk-social-media-statistics

http://googlemobileads.blogspot.co.uk/2012/08/navigating-new-multi-screen-world.html

Demographics & User Behaviour Statistics Compendium UK, September 2012http://econsultancy.com/uk/reports/uk-internet-statistics-compendium

Gone in 5 YearsTop 5 responses to LinkedIn global surveysay:1. Tape recorders 79%2. Fax machines 71%3. The Rolodex 58%4. Standard working hours 57%5. Desk phones 35%http://press.linkedin.com/node/1229

The FT‟s results for the first half of 2012 show that more people than ever are paying for FT content, with digital subscriptions exceeding daily print circulation for the first time.http://aboutus.ft.com/2012/07/27/ft-digital-subscriptions-surpass-print-circulation-globally

As we build Quartz, we are focused on the touchscreen and mobile devices that increasingly dominate our lives. Our design began with the iPad foremost in mind, and we modified it from there to suit smartphones and, finally, personal computers. Your experience with Quartz should befit the hardware you visit us with and shift as seamlessly as you do from phone to tablet to laptop and back again. Call us a website or, if you like, a web app: Quartz combines the benefits of the free and open Web with the elegance of an application.http://qz.com/

http://ongig.com/jobs/Salesforce.com/Community-Manager-Salesforce.com-Financial-Distric

https://movenbank.com/

Meet the Smart Connected Consumer She doesn‟t trust “corporate- speak” or “marketing-speak” She fast-forwards her DVR through the interruptions (aka ads) He pulls content that interests him, when he wants it He creates and shares his own content, original and mashups She embraces word of mouth via social networks She is connected wherever and whenever she wishes He brings his behaviours - and expectations - to the workplacePicture: http://www.heartcorewomen.com/women-social-media/

Meet the Smart Connected Consumer She doesn‟t trust “corporate- Employee speak” or “marketing-speak” She fast-forwards her DVR Customer through the interruptions (aka ads) He pulls content that interests Shareholder him, when he wants it He creates and shares his own Investor content, original and mashups She embraces word of mouth via Partner social networks She is connected wherever and Supplier whenever she wishes He brings his behaviours - and expectations - to the workplace

3. THE STATE OF SOCIAL BUSINESS IN THE UK

Today, 78% of the FTSE 100 are actively engaged on the social web.The Communicators Guide To FTSE 100 Social Media Use 2012http://threepipe.co.uk/http://en.wikipedia.org/wiki/FTSE_100_Index

FTSE 100 Snapshot • Twitter: 69% • YouTube: 63% • Facebook: 47% • Google+: 39%The Communicators Guide To FTSE 100 Social Media Use 2012http://threepipe.co.uk/

FTSE 100 Snapshot Twitter top uses: 1. Financial news 2. Industry news Facebook top uses: 1. Consumer info 2. Company newsThe Communicators Guide To FTSE 100 Social Media Use 2012http://threepipe.co.uk/

The Communicators Guide To FTSE 100 Social Media Use 2012http://threepipe.co.uk/

http://www.digital-awards.eu/

Hurdles and Barriers “Theres a long list of data related activities and social is just one of them... I guess we are yet to believe there is a strong ROI behind social media integration which is keeping this low down the priority list.” “Too much data is causing problems, and the inability to link that data to other sources (specifically revenue figures and brand tracking).” “Perceived scope and scale of change needed, lack of willingness to do it, lack of champion support within the organisation.” “Lack of expertise and understanding of systems, differences in opinion and lack of clarity of overarching objectives within international businesses.”eConsultancy/Adobe Quarterly Digital Intelligence Briefing: Managing and Measuring Social, September 2012http://econsultancy.com/uk/reports/quarterly-digital-intelligence-briefing

4. HOW CAN YOU BECOME „READY‟?

http://www.mckinsey.com/insights/mgi/research/technology_and_innovation/the_social_economy

 Profound changes are underway. Skeptics will finish last. Focusing on adoption is a dead-end strategy. Companies must be strategic. Companies must be decisive. Companies must act now. Social software tools include wikis, blogs, microblogs, discussion forums, social networks, social bookmarks, tagging, crowdsourcing, and prediction markets. http://www.deloitte.com/view/en_US/us/Industries/technology/e9c1b39fb701e210VgnVCM3000001c56f00aRCRD.htm

#SocialEra ? Companies cannot survive (let aloneprosper) without recognizing that Socialas a phenomenon can allow us toredefine our organisations to beinherently more fast fluid and flexible byits very design. Not by doing a little bitmore, or slimming down a bit here orthere, or by doing a few things a little bitfaster. No. We will not tweak our way intothe future.Nilofer Merchant, author, “11 Rules forCreating Value in the Social Era”http://blogs.hbr.org/cs/2012/09/traditional_strategy_is_dead_w.html

http://www.slideshare.net/jeremiah_owyang/social-readiness-how-advanced-companies-prepare

• #Social Enterprise • #Social BusinessDNA image: http://www.dnamnd.med.usyd.edu.au/ • #Social Media

• #SocialEnterprise Authentic Enterprise • #Social BusinessDNA image: http://www.dnamnd.med.usyd.edu.au/ • #Social Media

Ceding Control “It‟s a dilemma for some organisations. Where everything is so informal and instant, what do you do about processes where you must keep records for compliance or regulatory reasons? We are going to have to figure out a newer way of doing things that enables us to match the expectations of everyone, young and old, a way that is not painful.” “The ability for citizens to be able to connect with each other and with governments through online connectivity is a positive force in a democracy. The new ways provide significant benefits for governments, if they accept the fact that empowered, more informed people make a far better part of the process through which information is shared, and knowledge increased.”http://www.siliconrepublic.com/digital-21/item/28627-ceding-control-in-the-age/

Calculate Risk• Listen• Recognize and understand change - Society - Behaviours - Trends - Your landscape• Make a deal with your colleagues to eliminate FUD• Be where your stakeholders are – on their terms• Know who your advocates and detractors are• Listenhttp://www.nevillehobson.com/portfolio/calculating-your-risks/

Always MakeEsther Dyson Catalyst of Start-ups New Mistakes

How Ready Are YouFor Social Business?Neville Hobson, ABC@janglesOctober 3, 2012

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How Ready Are You For Social Business?

by Neville Hobson on Oct 03, 2012

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