Itms 2010

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Itms 2010

  1. 1. Focus On Your Business – We Focus on your IT! We Are Your Technology Department!<br />
  2. 2. Your Business Needs<br /><ul><li>Peace of Mind
  3. 3. A Proactive 24x7x365 Network Monitoring and Management Service
  4. 4. A Secure Computing Environment
  5. 5. Increased Operational Efficiency
  6. 6. To Insure that Critical business processes and services are highly available (Email, Printing, Line of Business Applications, Remote Office Connectivity)</li></li></ul><li>Your Business Needs<br /><ul><li>IT Cost Savings
  7. 7. A Proactive hardware and software maintenance, patching and updating process to eliminate high emergency repair costs
  8. 8. Ability to Budget for IT Costs
  9. 9. A Flat-Fee Proactive IT Support Plan
  10. 10. Mitigate Business Risk
  11. 11. An effective Data Backup and Protection plan and process
  12. 12. Business Continuity Planning in the event of Disaster</li></li></ul><li>The Answer:<br />Managed IT<br />Say Goodbye To Hourly Rates!<br />
  13. 13. Your IT Helpdesk<br /><ul><li>Support and maintain your entire Organization Remotely
  14. 14. Unlimited Phone Support
  15. 15. Unlimited On-Site Support
  16. 16. Remote Server & Network Remediation
  17. 17. State-Of-The-Art Trouble-Ticketing System
  18. 18. Automated Escalation Process</li></ul>All for One Fixed Monthly Cost!<br />
  19. 19. 24x7 Proactive Monitoring<br /><ul><li>24x7x365 Server & Network Monitoring
  20. 20. Critical Services Automatically Restarted
  21. 21. Immediate Alerting
  22. 22. Anti-virus updates
  23. 23. Back-up verification
  24. 24. Patch Updates to address vulnerabilities
  25. 25. Automated Trouble-Ticket Generation
  26. 26. Automated Escalation Process
  27. 27. Proactive not Reactive
  28. 28. Insures Maximum Uptime</li></li></ul><li>Our Preventative Maintenance<br /><ul><li>Daily health checks (e.g. event log, disk space, cpu monitoring)
  29. 29. Anti-virus updates
  30. 30. Desktop Optimization
  31. 31. Updates to address system security vulnerabilities
  32. 32. Configuration management
  33. 33. Virus detection, elimination and protection
  34. 34. Alerts and pre-failure indicators
  35. 35. Centralized web-based dashboard
  36. 36. Automated Scripting
  37. 37. Cleanup of temporary files
  38. 38. Deletes all files in temporary directories</li></li></ul><li>Service back online (total downtime = 7+ hours)<br />SP runs diagnostics<br />SP arrives<br />Escalates to Service Provider for help<br />User arrives at the office<br />Outage occurs<br />Cost Of Downtime Without NETWORTH Helpdesk <br />$ 14<br />$ 12<br />$ 10<br />Cost(in 1000’s)<br />$ 8<br />$ 6<br />$ 4<br />$ 2<br />8am<br />10am<br />11am<br />12pm<br />1pm<br />9am<br />2pm<br />3pm<br />4pm<br />6am<br />7am<br />Time<br />
  39. 39. Represents time and<br />dollar savings<br />Service is back online(total time = 2 hours)<br />We detects outage<br />Downtime Savings With NETWORTH Helpdesk <br />One incident handled by Our Service pays for the entire year of service<br />Cost<br />8am<br />10am<br />11am<br />12pm<br />1pm<br />9am<br />2pm<br />3pm<br />4pm<br />6am<br />7am<br />Time<br />
  40. 40. How Can We Help You?<br />As your trusted helpdesk, we become your team of trained, certified professionals who quickly and effectively eliminate your IT problems and continually introduce you to new solutions aimed at reducing your costs, improving your efficiencies and mitigating your business risks.<br />
  41. 41. What We Will Do For Your Business<br /><ul><li>Maximize Business Continuity
  42. 42. Maintain uptime at a predictable, monthly cost
  43. 43. Provide your business strategic technical insights
  44. 44. Secure your business from hackers or disgruntled employees.
  45. 45. Gain a “Virtual IT” Department of Professionals
  46. 46. Deliver Peace of mind
  47. 47. Allows you to run your Business, not your network</li></li></ul><li>Experienced management team and support staff<br /><ul><li>On-Site & Dispatched Maintenance Support
  48. 48. Desktops/Laptops
  49. 49. Servers
  50. 50. Storage/Tape/Disk
  51. 51. Asset Management
  52. 52. IMAC (Installs-Moves-Adds-Changes)
  53. 53. Help Desk
  54. 54. Managed Services Software
  55. 55. Hosting
  56. 56. Managed Maintenance
  57. 57. Printer Control and Predictability
  58. 58. Disaster Recovery/Vaulting/Backup
  59. 59. Storage
  60. 60. Email Archiving
  61. 61. CRM Support</li></li></ul><li>Service Area CANADA USA<br />
  62. 62. Certifications and Affiliations<br /><ul><li>Cisco Certified Network Associate
  63. 63. A+ Certified
  64. 64. Dell Certified
  65. 65. Hewlett-Packard Certified
  66. 66. IBM Certified
  67. 67. Microsoft Certified Professional
  68. 68. MCP + Internet
  69. 69. Microsoft Certified Systems Engineer
  70. 70. Certified Novell Engineer
  71. 71. Microsoft Office Certified </li></li></ul><li>Asset Inventory Management<br />Asset Inventory Includes:<br /><ul><li>Network Audit
  72. 72. Hardware Asset
  73. 73. Software Assets
  74. 74. Inventory & Warranty Tracking
  75. 75. Sub-standard Configuration Report</li></li></ul><li>Inventory and Warranty Tracking<br /><ul><li> Comprehensive Asset Inventory Reports</li></ul> - Disaster recovery of mission-critical information: secure & offsite<br /> - Accounting: inventory depreciation<br /><ul><li> The Device Attributes Report</li></ul> - Up-to-date device warranty information<br />This report assures that you do not pay twice for hardware maintenance<br />
  76. 76. Monthly Automated Reports<br />Executive Summary<br /><ul><li> Establishes an overall report status of an entire site</li></ul>Server Health<br /><ul><li>Establish performance baseline and identifies areas of improvement</li></ul>Work Completed<br /><ul><li>Cleared alerts, completed tickets, and executed scripts summary information </li></ul>Site Performance<br /><ul><li>Summary of most heavily stressed devices at a site</li></ul>Patch Status<br /><ul><li>Updated security patches that were applied</li></ul>Website Monitoring<br /><ul><li>Up-to-date information of website reliability</li></ul>The Result<br /><ul><li> Understanding where, when and </li></ul>how you invest your IT budget will allow <br />you to prosper<br /><ul><li> Stat: 80% of time is spent on maintenance</li></li></ul><li>Remote, Phone and Onsite Support<br /><ul><li> Your choice of service plans
  77. 77. Starts with network monitoring
  78. 78. Add Remote and Phone
  79. 79. Add Onsite
  80. 80. Or let us design a Custom Plan based on your needs</li></li></ul><li>Vendor Management<br />Manage all Vendor Relationships<br />Phone, Internet Service and Providers<br />All Voice or Data Network-Connected Equipment<br />Phone Systems<br />Faxes<br />Scanners<br />Copiers<br />Proprietary Software Applications<br />One call and we manage all repairs or changes<br />
  81. 81. Help Desk Goals<br />Visibility<br /><ul><li>How can I make sure that only specific people can see sensitive or secure data?
  82. 82. How can I ensure that personal employee data is secure?</li></ul>Call Tracking & Management<br /><ul><li>How can I track the number of calls that are submitted against a specific issue?
  83. 83. How can I ensure a quick and accurate answer to questions?</li></ul>Employee Satisfaction<br /><ul><li>How can I enable employees to resolve their own questions?
  84. 84. How can I improve the operational efficiency of the HR department?</li></ul>Reduce Costs / Call<br /><ul><li>How can I make sure that my specialist are not answering basic questions?
  85. 85. What is the best way to route calls to the right person, the first time?</li></li></ul><li>HELPDESK CONTACT<br />The NETWORTH Helpdesk is located in Mississauga and Niagara Falls, Ontario.<br />Full access to all Customer Support resources can be found on the www.networth.ca<br />Telephone<br />North America 1.800.638.9784<br />Fax 1.905.567.7611<br />Email helpdesk@networth.ca<br />

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