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Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
Nsc Webinar Final Slide Deck
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Nsc Webinar Final Slide Deck

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  • Transcript

    • 1. Brought to you by: SEVEN WAYS TO CUT COSTS WITH RETAIL SYSTEMS INTEGRATION AND ROLLOUTS Sponsored By:
    • 2. JOE PITTILLO PRESIDENT NATIONAL SERVICE CENTER HEIDI NAGY BUSINESS UNIT MANAGER OF DEPOT &DISTRIBUTION SERVICES NATIONAL SERVICE CENTER Panelists LISA HINDMAN BUSINESS UNIT MANAGER OF ONSITE SERVICES NATIONAL SERVICE CENTER FRANK SZAKACS MPS PROGRAM MANAGER DELL | GLOBAL SERVICE DELIVERY
    • 3. JOE PITTILLO PRESIDENT NATIONAL SERVICE CENTER
    • 4. SEVEN WAYS TO CUT COSTS WITH RETAIL SYSTEMS INTEGRATION AND ROLLOUTS • Systems Integration • Equipment is shipped to your integrator’s facility • Image loading, configuration, testing • Equipment is shipped to install site • Onsite Rollouts • Equipment is shipped directly to install site • Onsite technician handles installation, cabling, setup and employee training
    • 5. SEVEN WAYS TO CUT COSTS WITH RETAIL SYSTEMS INTEGRATION AND ROLLOUTS 1. Provide test equipment or stage a pilot installation 2. Complete a detailed scope of work and get it signed by you and your provider 3. Collaborate with your provider to create comprehensive documentation 4. Set milestones for each stage of your project and stick to them 5. Make sure you have access to a web portal from your provider so you can track your project’s status 6. Reduce equipment losses onsite with custom packaging and pre/post visit communication 7. Get the most out of a site visit - find a provider that can complete a survey and install in one visit
    • 6. HEIDI NAGY BUSINESS UNIT MANAGER OF DEPOT &DISTRIBUTION SERVICES NATIONAL SERVICE CENTER How to save during your next systems integration project
    • 7. SAVE DURING YOUR NEXT SYSTEMS INTEGRATION PROJECT • Provide test equipment • Documentation – collaborate with your integrator! • Set milestones for equipment-in and equipment-out time and stick to them
    • 8. SAVE DURING YOUR NEXT SYSTEMS INTEGRATION PROJECT • Reduce equipment losses – try custom packaging
    • 9. SAVE DURING YOUR NEXT SYSTEMS INTEGRATION PROJECT • Make sure your provider oers a web portal for asset tracking
    • 10. POST INSTALLATION MAINTENANCE • Services are available to repair equipment and reduce new purchase costs
    • 11. LISA HINDMAN BUSINESS UNIT MANAGER OF ONSITE SERVICES NATIONAL SERVICE CENTER How to save during your next onsite rollout
    • 12. SAVE DURING YOUR NEXT ONSITE ROLLOUT 15-C Pelham Ridge Drive . Greenville, SC 29615 . 800-500-6421 . Fax: 864-676-4277 • Complete and sign a Nationwide Installs detailed scope of INSTALLATION SCOPE OF WORK work Number of Facilities: Hours of Operation: Target Start Date: Target Completion Date: • Run a pilot install – List of Equipment: your provider should Hardware to be supplied by NSC: Hardware to be supplied by other party: do this for free • Documentation- Describe in detail the exact SOW for each facility: collaborate with your project management team! Facility addresses: 1. 2. 3. 4. 5. 6. 7. 8. Version 3.0, April 2007 Page 1 of 3
    • 13. SAVE DURING YOUR NEXT ONSITE ROLLOUT • Select a project management team who will • Schedule technicians • Pre-call installation sites with the tech’s ETA
    • 14. SAVE DURING YOUR NEXT ONSITE ROLLOUT • Make sure your provider oers a web portal for project tracking
    • 15. SAVE DURING YOUR NEXT ONSITE ROLLOUT • Make sure install sites are kept up to date to avoid recalls and lost equipment • Pre-calls, post calls, custom packaging • Get the most out of a site visit – survey and install in one trip • Check to see if your provider oers post installation maintenance
    • 16. FRANK SZAKACS MPS PROGRAM MANAGER DELL | GLOBAL SERVICE DELIVERY
    • 17. CONGRATULATIONS April 17, 2008 Through week six of implementation, the ATT Mobility Retail Stores Printer Replacement Project has gone extremely well. With very minimal exceptions, the project team has executed flawlessly and the entire eort has met all timelines and commitments and is targeted to complete end of June as planned.    I have received several positive comments from the aected retail store clients about their satisfaction with the new Dell printers as well as the overall replacement experience.   It is a tribute to the excellent working relationship between ATT and Dell that the project and attendant communication, implementation and support processes have worked out so successfully to the benefit of the retail clients.   I look forward to our continued partnership with Dell to successfully complete this critical work eort and manage the 'steady state' post-project environment.    Thanks.    John D. Stone ATT Senior Technical Director
    • 18. MAP OF RETAIL STORES BY REGION
    • 19. ATT Mobility Retail Stores Implementation NSC Expertise: • Project Management - Provided a Senior PM to lead engagement • Transition Implementation - Coordinated JIT installation • Online Deployment Portal - Dell Customer tool to track project progress • On-site Training - End User training on deployed devices
    • 20. ATT Mobility Retail Stores Implementation NSC Expertise: • Process Documentation - Created and implemented repeatable deployment processes • Governance - Contributed to key decisions that aected project success • Project Close-out - Asset Management report Certificate of Acceptance for all devices deployed
    • 21. SEVEN WAYS TO CUT COSTS WITH RETAIL SYSTEMS INTEGRATION AND ROLLOUTS Test equipment / Pilot • installation Detailed scope of work • Documentation •
    • 22. SEVEN WAYS TO CUT COSTS WITH RETAIL SYSTEMS INTEGRATION AND ROLLOUTS Firm milestones • Web portal • Reduce losses with • custom packaging and install site communication Survey and install • in one visit
    • 23. Thank you from QA FOR MORE QUESTIONS CONTACT: WEBINAR@NETWORLDALLIANCE.COM 800-500-6421 info@nationalservicecenter.com www.nationalservicecenter.com

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