NYS Office for Technology


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  • On June 12, 2000, Governor Pataki officially launched his e-Commerce/e-Government Initiative, which will create a " Government Without Walls plays a lead role in the development of New York State information technology policies, standards and best practices guidelines.
  • Responsible for: Improving the efficient and cost effective use of technology by developing statewide policies, standards, best practice guidelines and procedures for use by state government entities Creation of a Statewide Inventory of all IT assets and supporting infrastructure Statewide coordination of the e-Commerce/e-Government “Government Without Walls” initiative, including the operation and maintenance of the State Portal Electronic facilitator for Electronic Signatures and Records Act (ESRA) Strategic Acquisitions Support for OFT and agencies Central Technology Funding e-Commerce/e-Government.; Coordinate, monitor and report on State e-Commerce/e-Government Plan Facilitate Monthly e-Commerce Coordinators Meetings & Report Coordinate e-Commerce/e-Government Strategies e.g. Web Monitoring Tools, Public Key Infrastructure (PKI) State Portal Operation, Maintenance, Enhancement and Coordination with agencies Local Government Integration into “Government Without Walls”
  • September 28, 1999, Benefits for adopting federal definition of an electronic signature: Consistent definition – removed lack of clarity in the legal structure Opened up the possibility of using a broader range of technologies Previous law wouldn’t allow use of a common technology such as Pin and Password. Previously restricted to highly secure technologies like digital signatures, PKI, etc. Requirements now: Documented Intent to sign Signature Attached or linked (somehow connected to document)
  • What is HIPAA – Health Insurance Portability and Accountability Act Requires the US Department of Health and Human Services (DHHS) to develop standards and requirements for the maintenance and transmission of health information that identifies individual patients. These standards are intended to improve the efficiency and effectiveness of the healthcare system by standardizing the interchange of electronic data for specified administrative and financial transactions and to protect the security and confidentiality of electronic health information. OFT’s role: Coordinate NYS’s response to the 1996 HIPAA law Developed an assessment tool that can be used by agencies and local governments to determine if they are required to comply. Also provides a checklist to follow if they do need to comply. HIPAA 101 briefing session Preemptive template for agencies to use for comparing HIPAA requirements to State law.
  • In 1999, OFT formed a workgroup entitled the NY Information Technology Access Coalition (NYITAC) and charged it with developing recommendations on improving access to State driven information technologies. Based on recommendations from the NYITAC, OFT developed and issued OFT Technology Policy 99-3 , entitled Universal Accessibility for NYS Web Sites. This policy required all New York State agencies' web sites to provide universal accessibility to persons with disabilities by incorporating standards for web design developed by the World Wide Web Consortium.
  • Legislative mandate – see product and services guide.
  • Mainframe Provide technical and operational support to IBM , Unisys and open system environments Integrated approach to management of all three sites Tape Mounts Every 30 seconds a tape is being mounted Disk Manage over 40 terabytes of disk space Print Monthly print volume of over 20 million pages Open Systems Provide systems administration and operational support
  • Existing infrastructure quite old. Proved to be unusable during recent events (e.g. WTC) Network will include federal agencies and local government The SWN will encourage partnerships with all local governments to enhance communications functionality and achieve economics in network build out. System will accommodate both voice and data Implement a system that fosters vendor competition for radios through open competitive standards. Provide a network that is affordable for the State’s taxpayers.
  • 6/13/02 - Updates 6/19/02 - Updates June 3, 2002Official Request for Proposal Released   June 26, 2002 1 - 4 pm EDT Mandatory Pre-Bid Conference 8/12/02 Official Pre-Bid Conference Information Summary Pre-Bid Conference List of Attending Firms with Point of Contact Information for Each June 26, 2002 5:00 pm EDTDeadline for filing Mandatory Notice of Intent To Bid Firms that submitted Notice of Intent to Bid as Prime Contractor for the Statewide Wireless Network July 10, 2002 5:00 pm EDT Deadline for Submission of Bidder’s Questions Volumes #1 and #3 Procedure/Format for Submission of Questions September 10, 2002 5:00 pm EDTDeadline for Submission of Bidder's Questions Volume #2January 7, 2003 2:00 pm EDTBid Proposals Due Date
  • Technology Academy goal are: (listed on the slide)
  • OFT provides multiple communication services for state agencies. OFT developed the NYeNet – a state-of-the-art telecommunications system that connects State and local government organizations throughout NYS. The NYENet enables any authorized person or organization – government, business, citizen – to access any information to which they are entitled access, and to be able to access it from a single device. State owned infrastructure – redundant, carrier independent, affordable. In 1996, OFT began a multi-year plan to provide a cost-effective statewide communications solution for these outdated communications networks, as well as to respond to the emerging demands for increased communications capabilities in virtually every aspect of the State's business. OFT convened a workgroup of State and local government officials, who agreed to establish a secure, statewide network that would carry data, voice and video and that would meld existing networks. OFT Technology Policy 96-11, released in August 1996, introduced the State's "NYeNet" and established a Governance Council charged with its oversight and management. The Governance Council is a standing subcommittee comprised of State and local representatives, who represent the stakeholders of the NYeNet and govern its existence.
  • HSN consolidation was establish in 2001 and it was the result of the Human services application service center. These agencies, together with their customers, 58 local social services agencies and hundreds of voluntary organizations, provide billions of dollars in cash assistance, medical assistance, child welfare service, employment training, job locator services and other human service programs. The HSN provides the network services. Major Activities in FY2000-2001 Human Services Network This year, operational responsibility for the Human Service Network (the network for the Office of Children and Family Services, the Office for Temporary and Disability Assistance, the Department of Labor, a portion of the Department of Health, local districts and many voluntary organization and business partners) was transferred to OFT. Equipment supporting this network includes over 50,000 personal computers in over 1500 locations across the state
  • NYS Office for Technology

    1. 1. NYS Office for Technology Carmella Carnevale Deputy Director of Customer Service
    2. 2. NYS Office for Technology Overview <ul><li>Who is OFT? </li></ul><ul><li>How is OFT organized? </li></ul><ul><li>What does OFT do? </li></ul>
    3. 3. 2000 Data Center 1997 Enabled in statute 1996 Task Force 2001 Human Service Network 2002 First CIO Appointed 2002 Telecommunications OFT’s History
    4. 4. OFT Organizational Overview
    5. 5. Administrative <ul><li>Strategic Policy and e-Commerce </li></ul><ul><li>ESRA </li></ul><ul><li>HIPAA </li></ul><ul><li>Accessibility </li></ul><ul><li>Annual Technology Plan </li></ul><ul><li>Intent to Purchase </li></ul>
    6. 6. Strategic Policy and e-Commerce <ul><li>Provide leadership and policy direction </li></ul><ul><li>Provide guidance and support </li></ul><ul><ul><li>Best Practices </li></ul></ul><ul><ul><li>Advise and assist agencies </li></ul></ul><ul><li>Develop methods to measure effectiveness </li></ul><ul><li>Government without Walls </li></ul>
    7. 7. Electronic Signatures and Records Act (ESRA) <ul><li>Coordination and setting policy </li></ul><ul><li>8/2002 – NYS’s ESRA was amended to ensure that State and federal laws can work in tandem to promote use of electronic technology </li></ul><ul><li>Benefits of adopting federal requirements </li></ul><ul><ul><li>Consistent definition </li></ul></ul><ul><ul><li>Allows for a broader range of technology solutions </li></ul></ul>
    8. 8. Central HIPAA Coordination <ul><li>Coordinate NYS’s response to the 1996 HIPAA law </li></ul><ul><li>Developed an assessment tool </li></ul><ul><li>HIPAA 101 briefing sessions </li></ul><ul><li>Template for agencies to use to compare HIPAA requirement to State law </li></ul>
    9. 9. IT Accessibility <ul><li>What is IT Accessibility ? </li></ul><ul><li>Provides comparable access for persons with disabilities </li></ul><ul><ul><li>Ability to produce or have access to information with or without peripherals </li></ul></ul><ul><li>Accessibility to Technology </li></ul><ul><ul><li>Technology Policy 96-13 (November 1996) </li></ul></ul><ul><li>Universal Accessibility to NYS Web Sites </li></ul><ul><ul><li>Technology Policy 99-3 (September 1999) </li></ul></ul>
    10. 10. Annual Technology Plan <ul><li>Annual technology plan for statewide planning initiatives and inventory </li></ul><ul><li>Goal to provide an enterprise view </li></ul><ul><li>Agencies to project on a yearly timeframe significant initiatives they are planning </li></ul>
    11. 11. Intent to Purchase <ul><li>As a general rule of thumb, notification is required: </li></ul><ul><li>For software over $20,000; </li></ul><ul><li>For all other technology purchases over $50,000; or </li></ul><ul><li>Whenever, in an agency's professional judgment, the potential exists for coordinating purchases among State agencies and/or the purchase may be of interest to one or more other State agencies. </li></ul>
    12. 12. Operations <ul><li>Computing </li></ul><ul><li>Statewide Wireless Network </li></ul><ul><li>Applications </li></ul><ul><li>Customer Services </li></ul><ul><li>Networking Services </li></ul>
    13. 13. History <ul><li>1997 </li></ul><ul><li>1998 </li></ul><ul><li>1999 </li></ul><ul><li>2000 </li></ul><ul><li>2002 </li></ul><ul><li>COMPASS study published </li></ul><ul><li>January launch of three year initiative </li></ul><ul><li>Improve service levels </li></ul><ul><li>Stabilize costs </li></ul><ul><li>Management Board formed </li></ul><ul><li>Infrastructure investments </li></ul><ul><li>Agency consolidations continued </li></ul><ul><li>Oct 2000 Transfer of Function </li></ul><ul><li>Command Center </li></ul>
    14. 14. Agencies Identified in 1998 * Included customers supported through internal service fund <ul><li>DSP </li></ul><ul><li>SED </li></ul><ul><li>SIF </li></ul><ul><li>ORPS </li></ul><ul><li>DCJS </li></ul><ul><li>DCS </li></ul><ul><li>Lottery </li></ul><ul><li>Tax </li></ul><ul><li>DOL </li></ul><ul><li>DHCR </li></ul><ul><li>DOT </li></ul><ul><li>HESC </li></ul><ul><li>OTDA </li></ul><ul><li>OCFS </li></ul><ul><li>DMV </li></ul><ul><li>DOCs </li></ul><ul><li>OMH </li></ul><ul><li>DOH </li></ul><ul><li>OGS* </li></ul><ul><li>NYPA </li></ul><ul><li>Insurance </li></ul>
    15. 15. Computing <ul><li>State Data Center </li></ul><ul><ul><li>Supports the data processing requirements for over 20 agencies. </li></ul></ul><ul><ul><li>Operational Staff – 24x7x365 </li></ul></ul><ul><ul><li>Also provides services such as: </li></ul></ul><ul><ul><ul><li>Technical and operational support of the Mainframe </li></ul></ul></ul><ul><ul><ul><li>Tape Mounts </li></ul></ul></ul><ul><ul><ul><li>Disk Management </li></ul></ul></ul><ul><ul><ul><li>Print </li></ul></ul></ul><ul><li>Open Systems </li></ul>
    16. 16. Today… <ul><li>OGS </li></ul><ul><li>Crime Victims Board </li></ul><ul><li>Department of State </li></ul><ul><li>State Liquor Authority </li></ul><ul><li>ENCON </li></ul><ul><li>DMV </li></ul><ul><li>DOCS </li></ul><ul><li>HESC </li></ul><ul><li>OMH </li></ul><ul><li>DOH </li></ul><ul><li>Insurance </li></ul><ul><li>NYPA </li></ul><ul><li>OTDA </li></ul><ul><li>OCFS </li></ul><ul><li>DCS </li></ul><ul><li>SED </li></ul><ul><li>Tax and Finance </li></ul><ul><li>DOL </li></ul><ul><li>DHCR </li></ul><ul><li>DOT </li></ul><ul><li>Lottery </li></ul>Swan/ESP Pearl Campus
    17. 17. Statewide Wireless Network (SWN) <ul><li>Develop and implement an integrated statewide wireless radio network to provide a common communications platform for State public safety and public service agencies, and enhance interoperability. </li></ul><ul><li>The network will include federal agencies and local governments at their option. </li></ul>
    18. 18. Statewide Wireless Network (SWN) <ul><li>January 2000, SWN project created </li></ul><ul><li>November 2001, OFT released draft RFP (No. 01-007) </li></ul><ul><li>Final RFP released June 2002 </li></ul><ul><li>Bidders – 6 months to respond </li></ul><ul><li>Evaluation – 120-180 days </li></ul><ul><li>Proposals due January 2003 </li></ul><ul><li>Contract Execution with OSC – 6-9 months </li></ul><ul><li>Phase implementation </li></ul><ul><li>Network Testing/Acceptance </li></ul>
    19. 19. Applications <ul><li>Emphasis on strategic applications </li></ul><ul><ul><li>Significance to the state </li></ul></ul><ul><ul><li>Commonality/linkage with other applications </li></ul></ul><ul><ul><li>Enterprise wide impact </li></ul></ul><ul><li>Initial focus on critical Human Service applications </li></ul><ul><li>Quality Assurance </li></ul>
    20. 20. Customer Services <ul><li>Customer Relations </li></ul><ul><li>Enterprise Help Desk </li></ul><ul><li>Technology Academy </li></ul><ul><li>Project Management </li></ul>
    21. 21. Customer Relations <ul><li>Customers – state agencies, local government (DSS customer support and IT local), not-for-profit, SUNY/CUNY </li></ul><ul><li>Primary point of contact </li></ul><ul><li>Promote and educate customers on OFT products and services </li></ul><ul><li>Facilitating technology information exchange among NYS entities </li></ul>
    22. 22. Enterprise Help Desk <ul><li>Bid awarded to Unisys on 11/16/01 </li></ul><ul><li>Level 1 Help Desk Services </li></ul><ul><li>Via phone, email, web chat or self-service </li></ul><ul><li>Services will be available 24x7x365 to any State Agency and local jurisdiction </li></ul><ul><li>Services include: </li></ul><ul><ul><li>Full help desk operation </li></ul></ul><ul><ul><li>Off-hours support </li></ul></ul><ul><ul><li>Support for specific product or application </li></ul></ul><ul><ul><li>Support for time-limited project </li></ul></ul>
    23. 23. Technology Academy <ul><li>Enhance technology skills in NYS to meet the demands of increasing use of, and changes in technology. </li></ul><ul><li>Facilitate agencies’ technology training while reducing the cost and efforts. </li></ul><ul><li>Training Facilities </li></ul><ul><li>4 state-of-the-art classrooms at the Empire State Plaza, Swan Street Bldg, Core 4, Floor 3B </li></ul><ul><li>Reservation form: http://www.oft.state.ny.us/academy/reservation.cfm </li></ul><ul><li>Email reservations to: [email_address] </li></ul><ul><li>or fax: 518-473-3389 </li></ul><ul><li>On-line Registration System </li></ul>
    24. 24. Project Management <ul><li>Promote project management practices and principles  </li></ul><ul><li>  Facilitate sharing of project management information across organizations. </li></ul><ul><li>Champion continuous improvement of project performance. </li></ul><ul><li>Publish/maintain the New York State Project Management Guidebook </li></ul>
    25. 25. Network Services <ul><ul><li>NYeNet Communication Services </li></ul></ul><ul><ul><li>NYeNet Directory Services </li></ul></ul><ul><ul><li>Agency Network Services </li></ul></ul>
    26. 26. NYeNet Communication Services <ul><li>Provide multiple communication services for state agencies and local governments </li></ul><ul><li> - Frame Relay </li></ul><ul><li> - ATM </li></ul><ul><li> - Eport (Ethernet) </li></ul><ul><li> - Internet (BG-18) </li></ul><ul><li> - Telephone (CAPNET) </li></ul>
    27. 27. NYeNet Directory Services <ul><li>What is it? </li></ul><ul><li>A “lookup” service that provides: </li></ul><ul><ul><li>Unified sign-on (one id and password for all web-based applications) </li></ul></ul><ul><ul><li>Address Book (“White Pages Service”) </li></ul></ul><ul><ul><li>Organizational Chart (“Yellow Pages Service”) </li></ul></ul><ul><ul><li>Repository for Authentication Service </li></ul></ul>
    28. 28. Agency Network Services <ul><li>Primarily Human Services Network </li></ul><ul><li>Provide network services for: </li></ul><ul><ul><li>NYS Office of Children and Family Services </li></ul></ul><ul><ul><li>Office of Temporary Disability and Assistance </li></ul></ul><ul><ul><li>Department of Labor </li></ul></ul><ul><ul><li>Department of Health </li></ul></ul><ul><ul><li>(consist of 40,000 plus Desktops and over 1,000 locations through out NY) </li></ul></ul><ul><li>Desktop support </li></ul><ul><li>Network connectivity </li></ul><ul><li>Infrastructure backend </li></ul><ul><ul><li>Servers </li></ul></ul><ul><ul><li>Routers </li></ul></ul>
    29. 29. Agency 3 Agency 5 Agency 4 Tech Policies Email / Human Resource Systems Help Desk and Training Purchasing Power Computer Networks Tech Standards Necessary Agency Specific Systems Duplicative Technology and Unneeded Variation Agency 2 Agency 1 COLLABORATE and CONSOLIDATE Across agencies ….. Policies Policies Policies Policies Policies Backup Backup Backup Backup Backup Capacity Capacity Capacity Capacity Capacity Support Support Support Support Support Training Training Training Training Training Networks Networks Networks Networks Networks Agency Specific Systems Agency Specific Systems Agency Specific Systems Agency Specific Systems Agency Specific Systems
    30. 30. For Additional Information <ul><li>Customer Relations </li></ul><ul><li>NYS Office for Technology </li></ul><ul><li>ESP South Concourse </li></ul><ul><li>PO Box 2062 </li></ul><ul><li>Albany, NY 12220-0062 </li></ul><ul><li>Phone 518-473-2658 </li></ul><ul><li>Fax 518-474-1196 </li></ul><ul><li>Web Site: www.oft.state.ny.us </li></ul><ul><li>[email_address] </li></ul>